SH
Shalin Health
Unclaimed Business
SH
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Janine S
1 reviews | Active since Jan 2020
28 Jul 2015, 13:07
Pathetic service and no refund
I paid for a 10 session deal and on my 3rd session when I arrived for my appointment I was told Nicky (the owner of Shalin) left early to look at a property that she wants to buy. I phoned her to tell her that this is unacceptable as I left work early to be on time and she told me that she had a crisis with her child and needed to leave early. After I told her that she was lying as her staff told me she went to view a property, she told me to come and fetch my money and put down the phone. When I spoke to her again she told me to come and fetch my refund but when I got there, she point blank refused to give me the refund and told me that she never said that she was going to refund me. I told her that I didn't want to fight as I had just come out of surgery (my appendix burst) and she said oh, so that's the real reason that you want to cancel the appointments. No lady, it's because of your poor service and the fact that you lied straight to my face. She then took my banking details and said she would pay it in over the next 2 days. This was at the end of February and I am still waiting. She does not return any of my calls and does has not bothered to give me a refund or explanation.
Helpful (0)
|Replies (0)JS
Janine S
1 reviews | Active since Jan 2020
28 Jul 2015, 13:07
Pathetic service and no refund
I paid for a 10 session deal and on my 3rd session when I arrived for my appointment I was told Nicky (the owner of Shalin) left early to look at a property that she wants to buy. I phoned her to tell her that this is unacceptable as I left work early to be on time and she told me that she had a crisis with her child and needed to leave early. After I told her that she was lying as her staff told me she went to view a property, she told me to come and fetch my money and put down the phone. When I spoke to her again she told me to come and fetch my refund but when I got there, she point blank refused to give me the refund and told me that she never said that she was going to refund me. I told her that I didn't want to fight as I had just come out of surgery (my appendix burst) and she said oh, so that's the real reason that you want to cancel the appointments. No lady, it's because of your poor service and the fact that you lied straight to my face. She then took my banking details and said she would pay it in over the next 2 days. This was at the end of February and I am still waiting. She does not return any of my calls and does has not bothered to give me a refund or explanation.
0
Replies (0)ML
Melanie L
1 reviews | Active since Jan 2020
24 Mar 2015, 09:19
Lack of service
I bought a Groupon voucher for Shalin Health and was looking forward to a relaxing treatment but instead I got the bad treatment! I tried to secure an appointment by sending an email as requested on the voucher. After receiving no response for more than a week I followed up by phoning but the mailbox was full. I then send another email requesting new dates as I already made other appointments after receiving no reply. I then got an email confirming the original dates. I got rather irritated as it became evident that my mails was not being read. I ultimately received a call from the proprietor. Very irritated and obviously trying to shift the blame by implying the problem is that my mails are not going through! When I asked why she did not phone me she said she did but when prompted, admitted that she left no message! When I told her that I will not accept the blame for the lack of service she said that 'i obviously have a problem with the world' and put the phone down in my ear. She then send me an email (almost immediately) suggesting that I cancel my voucher and go elsewhere. Well people, if you are looking for a relaxing treatment best to steer clear of Shalin Health.
Helpful (0)
|Replies (0)ML
Melanie L
1 reviews | Active since Jan 2020
24 Mar 2015, 09:19
Lack of service
I bought a Groupon voucher for Shalin Health and was looking forward to a relaxing treatment but instead I got the bad treatment! I tried to secure an appointment by sending an email as requested on the voucher. After receiving no response for more than a week I followed up by phoning but the mailbox was full. I then send another email requesting new dates as I already made other appointments after receiving no reply. I then got an email confirming the original dates. I got rather irritated as it became evident that my mails was not being read. I ultimately received a call from the proprietor. Very irritated and obviously trying to shift the blame by implying the problem is that my mails are not going through! When I asked why she did not phone me she said she did but when prompted, admitted that she left no message! When I told her that I will not accept the blame for the lack of service she said that 'i obviously have a problem with the world' and put the phone down in my ear. She then send me an email (almost immediately) suggesting that I cancel my voucher and go elsewhere. Well people, if you are looking for a relaxing treatment best to steer clear of Shalin Health.
0
Replies (0)