ML
Melanie L
Active since Jan 2013
34
Reviews
0
Industries
Reviews
34 reviews2 months ago
Please deliver what I paid for.
I often order online because of the convenience. But have discovered a trend of paying for items that does not arrive. The bags are closed and once I open them and review my order against what is delivered, there is something missing. Yet I paid for it. I also pay for packing (service fee) and tip the driver. (online). I have decided to not use your service anymore. A single event can be a mistake, but this is becoming a trend.
53 replies
4 months ago
No follow through on burst geyser.
I have had a burst geyser at a property that was replaced plus minus a year ago, but a year later the geyser that was installed burst again! I reported an emergency claim but as this geyser is still under warranty it does not seem as if Standard Bank can get anyone to actually replace the geyser. I have made numerous calls in the last few days and even though the consultant is friendly and returns my calls, the issue is still not getting fixed. Standard Bank must surely have a measure of control over the plumbers on their panel! If they cannot do the job replace them with others that can get the job done. I understand this is a difficult time of the year, but emergencies surely cannot go unsolved. I am stuck now because I have to work with a plumber that Standard Bank appoints who clearly is not interested in solving a problem where the product is still under warranty - this is shockingly unacceptable.
0 replies
5 months ago
Disappointed in the service.
My father is 83. He has been a member of the Boncap fund for years. Each year he has to do an income verification. A tedious and complex task for someone his age. I assist with the administration and sending emails. But each year it is like jumping through hoops. More and more. First they tell me that they never received the documents. I send it again. Then they tell me they need ID’s for third party consent. I say okay, but let’s first focus on the income verification! I then phone back to confirm the receipt (more admin for me) and then they ask me for more documents. Not mentioned on the application at all (and never asked before). So: three different set of requirements in an hour. A moving target. I do not know why they treat there older clients with so much disregard. I keep wondering what older people do that do not have family to assist. Shameful really. They seem to deduct premiums very efficiently!
53 replies
6 months ago
No service
Worst lack of service at Cape Gate Game. When I complained and asked for a manager a sullen person named ZS (initials) came to “assist”, her excuse was that they are all very busy! I told her to look around. There were hardly any customers in the department. Well I also voted with my feet, left and ordered the stove from Takelot.
53 replies
10 months ago
Focus on solving the problem rather than disrespecting those who ask for assistance.
Terrible experience, was treated like a naughty child. I just had the opportunity to talk to a Shaun (he refused to give me his surname as he was not ''obliged'' to do so). After struggling with the portal and succinctly stating my case, he had the audacity to tell me that I must calm down and relax before he can assist me. I called for assistance, not to be reprimanded. Customers are your life blood, treat them with respect.
162 replies
12 months ago
Coco Vogue: beyond dissatisfied
Worst experience ever. I should have read the reviews before buying the hyperli voucher. It took 17 messages up and down to try to confirm a booking. Right at the end I was send their bank details into which I had to pay another service fee before the booking could be confirmed. The institution has obviously never heard of the Consumer Protection Act! They are effectively adding terms and conditions as they see fit.
0 replies
17 months ago
No service
Worst service ever. The bank was packed with long queues and no assistance. Or communication. It was obvious that the Cape Gate branch could not communicate or provide any service. There was also no sense of urgency or customer service. The murmuring on the floor was IT issues. If so then place a notification on the door and close te branch. Customers do not have the time to sit and wait for hours whilst you get your ducks in a row. Communicate that you cannot help and we will gladly get our banking elsewhere.
112 replies
21 months ago
Vodacom is *************!
I have had a Vodacom account for as long as I can remember. I have not had itemised billing and never knew that it has to be specified. I now need to prove that a call was placed in September 2023 and requested an itemised bill for that particular month. I am prepared to pay for it. The Vodacom branch at Cape Gate could not provide it. They phoned customer care who told me that it can be furnished in 48 to 72 hours. They kept me on the line for very long time before I was provided with this answer. I now receive a sms saying it is no longer possible and the query is closed! Why? It is my personal information? I phoned from a branch providing all my “security information”. This is shocking service provided by the uninformed! After 20 years this may be the reason to find another provider.
116 replies
24 months ago
Telkom avoids cancelling my landline!
I have cancelled my Telkom account per email, to no avail as this was not done and the amount kept increasing. I was alerted to this per SMS. I then tried to call the call centre, where I spoke to Asayda Mkalitskhana, who told me she could not cancel my account as they were offline. I keep thinking that this may be an excuse not to cancel my account because how can such a service provider be offline if this is exactly the type of services that they are trying to provide.
0 replies
32 months ago
Misinformation madness
I have a bond at ABSA - this reflects on my app; this bond now has a positive balance, as it was understood that it was a flexi facility thus allowing me to access the funds when in need. When I attempted to transfer the funds back to my operational account, it blocked me. I drove to ABSA bank, waited patiently to be assisted, explained the issue and was informed that this bond was under cancellation with a firm of attorneys. This was news to me. That meant that I could not transfer the funds as my funds were now effectively being kept hostage due to a pending cancellation which I did not instruct! I then on my own expense and time phoned the mentioned attorneys who in turn after an investigation informed me that no such instruction for cancellation was ever received. Understandably so, as I certainly never gave such an instruction. It was meant as a flexi facility. Is there someone in ABSA that actually knows what it going on? What now? Will I ever be able to access my own funds ever again?
132 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.764705882352942%)
1 Star
30 (88.23529411764706%)