SH
Shower Haus Durban
Unclaimed Business
SH
Shower Haus Durban
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#5Ranked In Home Services
0 NPSUnlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Muhammad K
1 reviews | Active since Jan 2020
15 Jan 2021, 12:14
Bad attitude
Staff and management have a bad attitude. Refused to change an incorrectly supplied hinge despite being shown the sample. Wanted to charge me a 50% penalty because the incorrect hinge was now considered used Will not recommend them to anyone
Helpful (0)
|Replies (0)MK
Muhammad K
1 reviews | Active since Jan 2020
15 Jan 2021, 12:14
Bad attitude
Staff and management have a bad attitude. Refused to change an incorrectly supplied hinge despite being shown the sample. Wanted to charge me a 50% penalty because the incorrect hinge was now considered used Will not recommend them to anyone
0
Replies (0)HJ
VஓP
Vishalin ஓ Pillay
1 reviews | Active since Jan 2020
6 Jul 2019, 14:54
Pathetic attitude
I walked into the store this morning and was greeted very rudely by a women named Pam. When I queried about a shower glass I was told I needed to go fetch it my self from their storeroom as they don't have staff available...really why is your store open if I'm going to carry the glass myself. I was told by the store manager this is the way they do business and we take it or leave...so we left...poor customer service with pathetic attitude...do not support such bad service
Helpful (0)
|Replies (0)VஓP
Vishalin ஓ Pillay
1 reviews | Active since Jan 2020
6 Jul 2019, 14:54
Pathetic attitude
I walked into the store this morning and was greeted very rudely by a women named Pam. When I queried about a shower glass I was told I needed to go fetch it my self from their storeroom as they don't have staff available...really why is your store open if I'm going to carry the glass myself. I was told by the store manager this is the way they do business and we take it or leave...so we left...poor customer service with pathetic attitude...do not support such bad service
0
Replies (0)TM
Trisha M
1 reviews | Active since Jan 2020
13 Nov 2017, 15:02
Opportunity to redeem themselves
Shower Haus did install a shower door. Our second choice being a fixed panel and one slider. Finishes in chrome. I am pleased with the installation. In so far as dishonesty is concerned, I still stand by my earlier review that no one follows through. One has to chase the Company. Yes they could not deliver on what was originally agreed upon. And they did not keep to their word about installation dates having previously given an installation date a week earlier and then cancelled an hour before installation. Reason - kit not received. But a week earlier they were ready to install. This to me is dishonest. I would advise that one reduce all agreements and changes to writing when dealing with them . On the occasions that the salesman was asked to confirm changes in writing..this never materialised. All in all I am still pleased with the door.
Helpful (0)
|Replies (0)TM
Trisha M
1 reviews | Active since Jan 2020
13 Nov 2017, 15:02
Opportunity to redeem themselves
Shower Haus did install a shower door. Our second choice being a fixed panel and one slider. Finishes in chrome. I am pleased with the installation. In so far as dishonesty is concerned, I still stand by my earlier review that no one follows through. One has to chase the Company. Yes they could not deliver on what was originally agreed upon. And they did not keep to their word about installation dates having previously given an installation date a week earlier and then cancelled an hour before installation. Reason - kit not received. But a week earlier they were ready to install. This to me is dishonest. I would advise that one reduce all agreements and changes to writing when dealing with them . On the occasions that the salesman was asked to confirm changes in writing..this never materialised. All in all I am still pleased with the door.
0
Replies (0)TM
Trisha M
1 reviews | Active since Jan 2020
4 Nov 2017, 16:06
Pathetic and dishonest
I chose a particular shower door, a double slider in chrome finishes. Paid more than 50% deposit. Was advised that it would take a little over 2 weeks to install. After after 3 weeks no word. Apparently an email was sent- which was never received. When they were contacted I was informed of an installation date and time. I am an Advocate and had to make specific arrangements to be there. An hour before installation I get a call to say that the "kit" had not arrived. I go into the shop a few days later and chose a completely different design. I was informed of supplier issues and how Shower Haus are now supplying their own products. A fixed panel and 1 sliding door with chrome finishes was agreed upon. I was assured that due to all the hassles i could expect installation within 10 days- they were going to prioritise this job. A further 3 weeks went by. Again only when I contacted the store did I then receive an email informing me of a scheduled installation on 7 November 2017. Payment was made on 22 September 2017. After contacting the owner via email , Sue , an installation for Saturday 4/11/2017 was arranged. Installation guy advises that agreed fixed panel on right hand side and slider could only be installed with the mechanisms facing inside towards the shower. What we saw , chose and paid for could not be done . YET AGAIN ! It is rather suspicious that when Sue and Dave the salesman are contacted on their mobiles,they do not answer. The office also does not pick up ( ID CALL ???). As soon as the staff member calls they get a response. This company has given us the runaround. Wasted weeks of our valuable time. Sat with our desposit for more than 6 weeks and still not delivered on anything they offered. No one can be trusted. I would never recommend them to anyone. Even the owner has displayed a clear lack of service and compete disregard. So lets hold our breath with the deposit ...
Helpful (0)
|Replies (0)TM
Trisha M
1 reviews | Active since Jan 2020
4 Nov 2017, 16:06
Pathetic and dishonest
I chose a particular shower door, a double slider in chrome finishes. Paid more than 50% deposit. Was advised that it would take a little over 2 weeks to install. After after 3 weeks no word. Apparently an email was sent- which was never received. When they were contacted I was informed of an installation date and time. I am an Advocate and had to make specific arrangements to be there. An hour before installation I get a call to say that the "kit" had not arrived. I go into the shop a few days later and chose a completely different design. I was informed of supplier issues and how Shower Haus are now supplying their own products. A fixed panel and 1 sliding door with chrome finishes was agreed upon. I was assured that due to all the hassles i could expect installation within 10 days- they were going to prioritise this job. A further 3 weeks went by. Again only when I contacted the store did I then receive an email informing me of a scheduled installation on 7 November 2017. Payment was made on 22 September 2017. After contacting the owner via email , Sue , an installation for Saturday 4/11/2017 was arranged. Installation guy advises that agreed fixed panel on right hand side and slider could only be installed with the mechanisms facing inside towards the shower. What we saw , chose and paid for could not be done . YET AGAIN ! It is rather suspicious that when Sue and Dave the salesman are contacted on their mobiles,they do not answer. The office also does not pick up ( ID CALL ???). As soon as the staff member calls they get a response. This company has given us the runaround. Wasted weeks of our valuable time. Sat with our desposit for more than 6 weeks and still not delivered on anything they offered. No one can be trusted. I would never recommend them to anyone. Even the owner has displayed a clear lack of service and compete disregard. So lets hold our breath with the deposit ...
0
Replies (0)