SV
Shumba Valley Lodge
Unclaimed Business
SV
Shumba Valley Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBB
Brian B
1 reviews | Active since Jan 2020
7 Apr 2024, 17:47
Excellent service
I had a good experience at Shumba valley over the Easter weekend,I took the whole family of seven. Thanks to Gary and his staff, everything was perfect, the kids wants to back again, same with The Sunnyside Park hotel, excellent service,thanks you guys.
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Brian B
1 reviews | Active since Jan 2020
7 Apr 2024, 17:47
Excellent service
I had a good experience at Shumba valley over the Easter weekend,I took the whole family of seven. Thanks to Gary and his staff, everything was perfect, the kids wants to back again, same with The Sunnyside Park hotel, excellent service,thanks you guys.
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Lesedi M
1 reviews | Active since Jan 2020
31 Mar 2024, 13:29
Predatory Grooming
I’m disappointed to hear that my family had to witness a predator at work. I received a disturbing video of at +/- 15yr and an older male in the Shumba dining area. The young girl honestly looked like she was on something, behaving in a provocative manner, with nobody intervening. One of the waitresses even said “oh you’re back again”, the chef even came from the kitchen to personally serve their food. I’d like to believe that management is aware of this and supports such utter nonsense.
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Lesedi M
1 reviews | Active since Jan 2020
31 Mar 2024, 13:29
Predatory Grooming
I’m disappointed to hear that my family had to witness a predator at work. I received a disturbing video of at +/- 15yr and an older male in the Shumba dining area. The young girl honestly looked like she was on something, behaving in a provocative manner, with nobody intervening. One of the waitresses even said “oh you’re back again”, the chef even came from the kitchen to personally serve their food. I’d like to believe that management is aware of this and supports such utter nonsense.
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Innocent M
1 reviews | Active since Jan 2020
14 Nov 2022, 12:27
Horrible experience
The experience was horrible, not what we expected. We paid for breakfast only to be served a fruit salad with muesli. The buffet is really not a buffet because you cannot serve yourself and you are limited to the food, not to mention that the food was also not that great. The blankets in the room had a horrible smell. We had to ask for them to be washed before we could sleep with them. The place was oversold and they could not meet the minimum expectations of their guests. I personally would not recommend it to anyone, what a waste of money.
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Innocent M
1 reviews | Active since Jan 2020
14 Nov 2022, 12:27
Horrible experience
The experience was horrible, not what we expected. We paid for breakfast only to be served a fruit salad with muesli. The buffet is really not a buffet because you cannot serve yourself and you are limited to the food, not to mention that the food was also not that great. The blankets in the room had a horrible smell. We had to ask for them to be washed before we could sleep with them. The place was oversold and they could not meet the minimum expectations of their guests. I personally would not recommend it to anyone, what a waste of money.
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Christine W
1 reviews | Active since Jan 2020
6 Nov 2022, 10:24
Shumba Valley Lodge, Lanseria
No rooms available upon arrival 14:00 clock in. We had to get ready for a wedding in 1 room when we were booked in 4 rooms. No warm water when they knew the boiler burst that morning without telling guests staying there for a wedding that have to get dressed. Rooms are dirty and linen and furniture old and broken. Blinds on windows broken. No aircon remote. X1 Towel in bathroom. Bath and basin dirty. Had to drive back to Pretoria at 23:00 because they could’t get the right room keys for our other rooms that we booked. So we paid for nothing. Restaurant and bar closed. Staff not willing to help with any problems. No communication. Place really needs a renovation or else they must take down the photos on their website, nothing even comes close to the pictures posted there.
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Christine W
1 reviews | Active since Jan 2020
6 Nov 2022, 10:24
Shumba Valley Lodge, Lanseria
No rooms available upon arrival 14:00 clock in. We had to get ready for a wedding in 1 room when we were booked in 4 rooms. No warm water when they knew the boiler burst that morning without telling guests staying there for a wedding that have to get dressed. Rooms are dirty and linen and furniture old and broken. Blinds on windows broken. No aircon remote. X1 Towel in bathroom. Bath and basin dirty. Had to drive back to Pretoria at 23:00 because they could’t get the right room keys for our other rooms that we booked. So we paid for nothing. Restaurant and bar closed. Staff not willing to help with any problems. No communication. Place really needs a renovation or else they must take down the photos on their website, nothing even comes close to the pictures posted there.
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Bongekile M
1 reviews | Active since Jan 2020
22 Aug 2022, 11:14
Shumba valley Lodge
Shumba has good roo.s but the food we had on the Saturday at our event was bad,The following day we were suppose to have our afterparty there but instead that didn't happen,we were told to leave the premises by the security guard and threatened with 2 pitbulls,I don't understand how can such a company do this to us.I find it very disrespectful to be threatened with dogs.This is the worst place to go to and next time those dogs will kill someone and the lodge will have a lot of explaining to do. Never going back to that horrible place again.
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Bongekile M
1 reviews | Active since Jan 2020
22 Aug 2022, 11:14
Shumba valley Lodge
Shumba has good roo.s but the food we had on the Saturday at our event was bad,The following day we were suppose to have our afterparty there but instead that didn't happen,we were told to leave the premises by the security guard and threatened with 2 pitbulls,I don't understand how can such a company do this to us.I find it very disrespectful to be threatened with dogs.This is the worst place to go to and next time those dogs will kill someone and the lodge will have a lot of explaining to do. Never going back to that horrible place again.
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Monique B
1 reviews | Active since Jan 2020
21 Mar 2022, 20:02
Really bad experience
Shumba Valley Lodge 0* rating for sure. Will never go back there. No water and when there is the pressure is almost non-existent. Unimaginive menu and they don't have half the items on there in stock, rooms are dated and bedding doesn't fit the beds, it's too small and made up incorrectly, the towels are old and falling apart and stained. Housekeeping staff only come around at 15:00 or later in the afternoon. Furniture is very dated and the upkeep is terrible, mold in the bathroom on the ceiling. I would not recommend this place to anyone.
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Monique B
1 reviews | Active since Jan 2020
21 Mar 2022, 20:02
Really bad experience
Shumba Valley Lodge 0* rating for sure. Will never go back there. No water and when there is the pressure is almost non-existent. Unimaginive menu and they don't have half the items on there in stock, rooms are dated and bedding doesn't fit the beds, it's too small and made up incorrectly, the towels are old and falling apart and stained. Housekeeping staff only come around at 15:00 or later in the afternoon. Furniture is very dated and the upkeep is terrible, mold in the bathroom on the ceiling. I would not recommend this place to anyone.
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Delphia M
1 reviews | Active since Jan 2020
21 Apr 2021, 09:38
Help poor customer service
Good Day, I booked with the lodge seeing the pics on the internet but it was false advertising. We got there and logde was not clean, not conducive to stay in. We requested a refund and they refused saying it will take 2days or so. They needed confirmation letter from the bank and it was send. It is now 3 weeks and I haven't received my money and I am just fed up. *R1680.00* Must I include my lawyer? Thanks
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Delphia M
1 reviews | Active since Jan 2020
21 Apr 2021, 09:38
Help poor customer service
Good Day, I booked with the lodge seeing the pics on the internet but it was false advertising. We got there and logde was not clean, not conducive to stay in. We requested a refund and they refused saying it will take 2days or so. They needed confirmation letter from the bank and it was send. It is now 3 weeks and I haven't received my money and I am just fed up. *R1680.00* Must I include my lawyer? Thanks
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