SF
Sweet Face Beauty Salon
Unclaimed Business
SF
Sweet Face Beauty Salon
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Hannie T
1 reviews | Active since Jan 2020
22 May 2023, 15:22
Bad and unprofessional experience
Do not ever buy a gift voucher online from this company. When I phoned to book an appointment as per my gift voucher received for R350, I was told a person with the name "Cindy" already redeemed the voucher. I don't know anyone with the name Cindy and then I requested them to interrogate whether they made a mistake with using the wrong voucher number for this person or perhaps issued one voucher number for two people. They only came back and say, sorry, but the voucher has expired, with a expiry date which appeared incorrectly on my voucher as "04/101/2023". Is it now the month Jan or Oct? Anyway, I again pointed out that the mistake on the voucher is their's and not mine and they should allow me to use my voucher. They then came back to say sorry, but they cannot help me, the voucher has been redeemed, and now all of a sudden they don't have details of the person who redeemed the voucher. They must have forgotten that they told me on the first day I tried to book my appointment, that a Cindy redeemed the voucher on the 12th of December 2022. How terrible and unprofessional experience this was.
Helpful (0)
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Hannie T
1 reviews | Active since Jan 2020
22 May 2023, 15:22
Bad and unprofessional experience
Do not ever buy a gift voucher online from this company. When I phoned to book an appointment as per my gift voucher received for R350, I was told a person with the name "Cindy" already redeemed the voucher. I don't know anyone with the name Cindy and then I requested them to interrogate whether they made a mistake with using the wrong voucher number for this person or perhaps issued one voucher number for two people. They only came back and say, sorry, but the voucher has expired, with a expiry date which appeared incorrectly on my voucher as "04/101/2023". Is it now the month Jan or Oct? Anyway, I again pointed out that the mistake on the voucher is their's and not mine and they should allow me to use my voucher. They then came back to say sorry, but they cannot help me, the voucher has been redeemed, and now all of a sudden they don't have details of the person who redeemed the voucher. They must have forgotten that they told me on the first day I tried to book my appointment, that a Cindy redeemed the voucher on the 12th of December 2022. How terrible and unprofessional experience this was.
0
Replies (0)PK
Palesa K
1 reviews | Active since Jan 2020
23 Aug 2021, 07:58
Lack of Compassion
On the 14th of August I visited the Sweet face Thai Spa and Beauty Salon, on my departure I found that my vehicle was stolen (which was parked in front of the Spa). I immediately went back to ask for assistance at the Spa, the staff there was not at all helpful or concerned with my problem. They asked my email address to send me the video footage of the theft, and told me to phone the Brooklyn SAPS; on telling them that I don’t have their number, the staff told me to google it. I honestly feel that the Sweet Face Thai Massage and Beauty Salon has an obligation to their clients to ensure safe parking or at least have a security guard outside, as I was told that this was not the first time someone’s car was stolen; and them offering to send the video footage immediately also indicated to me that this has happened before. How everything happened on that day shows that the beauty Salon doesn’t care about their customers' safety or even have any compassion for the situation, I was clearly shaken and they couldn’t be bothered.
Helpful (0)
|Replies (0)PK
Palesa K
1 reviews | Active since Jan 2020
23 Aug 2021, 07:58
Lack of Compassion
On the 14th of August I visited the Sweet face Thai Spa and Beauty Salon, on my departure I found that my vehicle was stolen (which was parked in front of the Spa). I immediately went back to ask for assistance at the Spa, the staff there was not at all helpful or concerned with my problem. They asked my email address to send me the video footage of the theft, and told me to phone the Brooklyn SAPS; on telling them that I don’t have their number, the staff told me to google it. I honestly feel that the Sweet Face Thai Massage and Beauty Salon has an obligation to their clients to ensure safe parking or at least have a security guard outside, as I was told that this was not the first time someone’s car was stolen; and them offering to send the video footage immediately also indicated to me that this has happened before. How everything happened on that day shows that the beauty Salon doesn’t care about their customers' safety or even have any compassion for the situation, I was clearly shaken and they couldn’t be bothered.
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Replies (0)CB
Charisma B
1 reviews | Active since Jan 2020
21 Jul 2021, 11:18
Best Spa and Salon
I have been there three times: Facial, message and for my nails. They are absolutely love and amazing. They know their profession and never disappoints. Thank You for your excellent service by each employee.
Helpful (0)
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Charisma B
1 reviews | Active since Jan 2020
21 Jul 2021, 11:18
Best Spa and Salon
I have been there three times: Facial, message and for my nails. They are absolutely love and amazing. They know their profession and never disappoints. Thank You for your excellent service by each employee.
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Replies (0)PM
Patricia M
1 reviews | Active since Jan 2020
27 Feb 2017, 04:39
Poor service
<p>This salon is advertising Thai massages which are very very costly. When we got there, no thai the******s in sight. We were met by local south african ladies who were taught by the Boss how to massage? The the****** who did my feet was so inexperienced. My husband also complained that the full body massage was actually a waste of time!!</p> <p> </p>
Helpful (0)
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Patricia M
1 reviews | Active since Jan 2020
27 Feb 2017, 04:39
Poor service
<p>This salon is advertising Thai massages which are very very costly. When we got there, no thai the******s in sight. We were met by local south african ladies who were taught by the Boss how to massage? The the****** who did my feet was so inexperienced. My husband also complained that the full body massage was actually a waste of time!!</p> <p> </p>
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Replies (0)