PK
Palesa K
Active since Oct 2010
8
Reviews
0
Industries
Reviews
8 reviews38 months ago
Sales Assistants unprofessionalism
Yesterday at around 17h30, my Sister and I were at Sterns, The Grove mall and I must say Customer Service received was very unprofessional. I was looking at some of the items at the display window while my sister went into the store, what I witnessed and my sister experienced leaves a lot to be desired for. When my sister entered, she found two Sales staff standing at the counter/till facing the store entrance. The 1st sales assistant had a bowl in her hands and was eating while the second sales assistant shouted at my sister, “how can we help you“, I was taken aback at what I was seeing. The second sales assistant did not have the decency or see it as a need to walk to my sister and ask if there is anything my sister can be assisted with, I am talking about people that were standing a couple of meters away from each other. So, I am wondering what was expected of my sister in this regard, was she expected to shout back and ask for help as there was a watch that we wanted to buy for our mother? I am still shocked astonished and find this to be appalling, very unprofessional to say least and this has left a bitter taste of disrespect. My Sister called the second sales assistant into order, as the 1st Sales Assistant was was not bothered and she continued having her meal on the floor in front of customers. Now to make matter even worse the second sales assistant had the audacity to backchat by mumbling something about my sister to her colleague as if my sister was not even right there in the store with them. We always buy at this particular Sterns but from service received, I do not think we will go there anymore nor will I recommend it to anyone.
53 replies
51 months ago
Security not despatched
I received three calls today informing me that my alarm keeps going off. On the first call I indicated to the agent that I was at work and didn’t know what was going on. The second and third call I did the same but there was no one sent to check if things are still in order. I expected that on telling the agent I was not at home then someone will be dispatched to check what was going on but that is not what happened. If an alarm goes off am I expected to leave whatever I am busy with (in this case I was at work) and go check if everything is still okay at my place? Kindly furnish clarity on what service is provided with the package that I am registered on.
53 replies
57 months ago
Lack of Compassion
On the 14th of August I visited the Sweet face Thai Spa and Beauty Salon, on my departure I found that my vehicle was stolen (which was parked in front of the Spa). I immediately went back to ask for assistance at the Spa, the staff there was not at all helpful or concerned with my problem. They asked my email address to send me the video footage of the theft, and told me to phone the Brooklyn SAPS; on telling them that I don’t have their number, the staff told me to google it. I honestly feel that the Sweet Face Thai Massage and Beauty Salon has an obligation to their clients to ensure safe parking or at least have a security guard outside, as I was told that this was not the first time someone’s car was stolen; and them offering to send the video footage immediately also indicated to me that this has happened before. How everything happened on that day shows that the beauty Salon doesn’t care about their customers' safety or even have any compassion for the situation, I was clearly shaken and they couldn’t be bothered.
0 replies
93 months ago
Out of Box Failure
On 29.07.2018 I upgraded my contract and got a Huawei P20 and on 06.08.2018 I returned the device because of a faulty camera. I was told that I do qualify to get a new device seeing that it was returned within the 7-day period but in order for that to happen the device has to be taken for assessment and a credit note for a new phone will be issued. I now was baffled when I received a call from Elisha from the technical department saying I can come collect the very same device that I dropped off, as there was nothing wrong with it, now this was on 13.08.2018; Elisha went on to add a that I submitted a phone that was working. I told Elisha that I would not have wasted my time to return a phone that was working which was seen by Zoe together with two staff member who confirmed my theory. On the very same day, I went to hear this story out; the Technical consultant said she could not give me feedback because she does not know what was done to the phone. I explained to Zoe that I will not take the phone because what if the phone gives me the very same problem a day or two later? Zoe promised to call me back the next day for feedback. True to her word Zoe called me on the 14th August 2018, apparently nothing was done to the phone as it was working when technicians at Potchefstroom received it. I again reiterated that I will not take it back. Zoe said she would escalate the matter to a different team. Yesterday I was at The Grove Mall and thought I should check on what is happening because I have not heard anything from Vodacom The Grove. It turns out that the phone has been returned and the comment made is the phone needed a single upgrade. I now ask why is there a 7-day return policy if this is not carried out? We are now approaching month end and Vodacom is going to debit my account for a faulty device that was returned well within the specified time.
106 replies
123 months ago
Foul language used
My mom received a call from Samira a cell C sales agent from KZN regarding a crazy Friday special deal which she was offered a Samsung J1. At 11h52 Samira called back my mom confirming her banking details but we were not content with the hand set she was offered and wanted to change it. Samira told us of how the order cannot be changed and that we would have to wait for the handset to be delivered and only then can we return it and say we are not happy with it; but this just did not make sense to me. Samira or whatever her name is referred us to the Cell C customer care line to cancel the order. Before to hanging up this Sales agent referred to my mom as a 'STUPID BITCH'.<br> <br> Why use such profanity, how can a 64 year old be called be called this, we are hurt, appalled, disappointed and we would like her to be dealt with accordingly.<br>
75 replies
129 months ago
Unresponsive queary
On the 19th July 2015, my mother and I went to ABSA -Denlyn Centre enquire about my mom's retirement annuity Policy which she took with ACACIA lnsurers Ltd in 1993 and Volkas was listed as the company's TRUSTEE. We were referred to Thabo Mailula ABSA's financial advisor whom to date has not attended to us. We've gone to ABSA on a couple of times and it is either Thabo is out of office or he has to call his advisor to assist him with the matter (futile attempt). Further on I have called Thabo to get feedback seeing that he has not bothered to call us back or give us way forward regarding this debacle but he keeps on telling me the very same story of \not being able to get hold of his advisor and that this policy was opened a long time ago and he doesn't know where to begin with assisting us". I even suggested that he refer us to someone who's worked for the company for a long time and is much knowledgeable.<br> I am highly expectant and my mother has had a total knee replacement op. thus I have resorted to communicating with Thabo via emails. I have a stream of emails which clearly displays Thabo not lifting to his little finger to help us because he is forever coming with excuses."""
75 replies
130 months ago
Store Manager's customer service has left a bitter
We went to purchase furniture worth R44 500 (CASH SALE) and Phineas the sales assistant did a sterling job. The problem arose when we wanted to purchase a Vase worth R399.00, which was not in the system. Phineas notified the store manager, Nonhle Masango whom was of no help. Throughout the entire time Nonhle never made contact with us or kept us in the loop with what was happening. At some stage we were standing right next to her and she made Phineas the mediator
75 replies
136 months ago
NO DELIVERY!
I have been calling to complain of poor POOR SERVICE DELIVERY. The Papers (Sunday Times and Sunday world) have not been delivered for the past weekends. I have called only to be sent text saying \the distribution manager in my area has been notified and redelivery is being arranged"but nothing comes of it. This process of having to use my money YET AGAIN to call time and again only to be told lies is really exhausting and time consuming. Is there really light at the end of the tunnel??"""
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (62.5%)
1 Star
2 (25%)