Swopp
Claimed Business
Swopp
Claimed Business
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Swopp delivers a highly professional and efficient experience for buying and selling second-hand electronics. Customers consistently praise the seamless process, fast turnaround on payments, and transparent communication at every step. Staff members like KG, Sello, and Leslie receive frequent recognition for their friendliness and helpfulness. The office environment is described as comfortable and welcoming. However, a notable concern involves a defective second-hand phone that stopped working shortly after purchase, with the customer feeling the complaint was inadequately addressed.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
66
Recommended: Very Likely
Review Distribution
4|29 Reviews
Jun '25 - May '26
5(70.4%)
4(0%)
3(0%)
2(7.4%)
1(22.2%)
5(70.4%)
4(0%)
3(0%)
2(7.4%)
1(22.2%)
Frequently Asked Questions About Swopp
Based on recent customer reviews, Swopp delivers a highly professional and efficient experience for buying and selling second-hand electronics. Customers consistently praise the seamless process, fast turnaround on payments, and transparent communication at every step. Staff members like KG, Sello, and Leslie receive frequent recognition for their friendliness and helpfulness. The office environment is described as comfortable and welcoming. However, a notable concern involves a defective second-hand phone that stopped working shortly after purchase, with the customer feeling the complaint was inadequately addressed.
Swopp has a TrustIndex of 0 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. Hellopeter has tracked Swopp across 84 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVS
Veronica S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:40
Best online shop
The best ever shop, I will definately buy from them again
Helpful (0)
|Replies (0)VS
Veronica S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:40
Best online shop
The best ever shop, I will definately buy from them again
0
Replies (0)CS
OL
Onkgopotse L
1 reviews | Active since Jan 2020
9 Feb 2026, 15:36
Best in the business #SWOPP
They are the best, fast & always keep you updated throughout the entire process.
Helpful (0)
|Replies (0)OL
Onkgopotse L
1 reviews | Active since Jan 2020
9 Feb 2026, 15:36
Best in the business #SWOPP
They are the best, fast & always keep you updated throughout the entire process.
0
Replies (0)VP
Vanessa P
1 reviews | Active since Jan 2020
9 Feb 2026, 14:11
Trusted, Reliable, professional
Absolutely professional and efficient service. My phone was collected as promised, within 48 hours, my phone was received, inspected and payment was made. I was informed of every step, definitely recommend. A very trusting business and process
Helpful (0)
|Replies (0)VP
Vanessa P
1 reviews | Active since Jan 2020
9 Feb 2026, 14:11
Trusted, Reliable, professional
Absolutely professional and efficient service. My phone was collected as promised, within 48 hours, my phone was received, inspected and payment was made. I was informed of every step, definitely recommend. A very trusting business and process
0
Replies (0)BB
Brande-Lee Botha
1 reviews | Active since Jan 2020
9 Jan 2026, 09:40
Great service!
Loved my experience, this was fast and efficient! Thanks SWOPP team
Helpful (0)
|Replies (0)BB
Brande-Lee Botha
1 reviews | Active since Jan 2020
9 Jan 2026, 09:40
Great service!
Loved my experience, this was fast and efficient! Thanks SWOPP team
0
Replies (0)TM
Tracy-lee Martins
1 reviews | Active since Jan 2020
8 Jan 2026, 08:23
Excellent service at Swopp
Excellent Service at Swopp, new location. beautiful office block and very friendly staff, highly recommended!!
Helpful (0)
|Replies (0)TM
Tracy-lee Martins
1 reviews | Active since Jan 2020
8 Jan 2026, 08:23
Excellent service at Swopp
Excellent Service at Swopp, new location. beautiful office block and very friendly staff, highly recommended!!
0
Replies (0)M
Mbali
1 reviews | Active since Jan 2020
8 Dec 2025, 08:27
This is an update to my previous review
This is an update to my previous review. I am writing a follow up because the company decided to dispute my review. Previous Review Quoted below. "I bought a second-hand phone on the 30th of September 2025, and today, it's the 12 November 2025. The phone doesn't want to turn on." A few days after writing the review. I received a call from SWOPP and I was told to come to their offices so that they can try to assist me. I said I would try to do so. Right now, I just received an email. Stating that the company has "disputed" my review as it might be based on inaccurate information. My review is a 100% accurate. I don't expect a refund as I saw the no refund policy before making the purchase. However, I would have appreciated a sincere apology and a promise to do better not a dispute. I simply purchased a product from you guys, it was your responsibility to ensure that it was truly worth reselling.
Helpful (0)
|Replies (0)M
Mbali
1 reviews | Active since Jan 2020
8 Dec 2025, 08:27
This is an update to my previous review
This is an update to my previous review. I am writing a follow up because the company decided to dispute my review. Previous Review Quoted below. "I bought a second-hand phone on the 30th of September 2025, and today, it's the 12 November 2025. The phone doesn't want to turn on." A few days after writing the review. I received a call from SWOPP and I was told to come to their offices so that they can try to assist me. I said I would try to do so. Right now, I just received an email. Stating that the company has "disputed" my review as it might be based on inaccurate information. My review is a 100% accurate. I don't expect a refund as I saw the no refund policy before making the purchase. However, I would have appreciated a sincere apology and a promise to do better not a dispute. I simply purchased a product from you guys, it was your responsibility to ensure that it was truly worth reselling.
0
Replies (0)PG
Pierre G
1 reviews | Active since Jan 2020
6 Dec 2025, 11:11
Empty promises, pretty weak customer service
The last time I spoke to them there was an issue and they phoned me after I said I was upset. They really tried to make me believe that they value their customers. On my birthday they said they would give me a coffee voucher. I tried to claim it, and followed up, and they just ignored me.
Helpful (0)
|Replies (0)PG
Pierre G
1 reviews | Active since Jan 2020
6 Dec 2025, 11:11
Empty promises, pretty weak customer service
The last time I spoke to them there was an issue and they phoned me after I said I was upset. They really tried to make me believe that they value their customers. On my birthday they said they would give me a coffee voucher. I tried to claim it, and followed up, and they just ignored me.
0
Replies (0)