TB
The Bike Shop
Unclaimed Business
TB
Performance(last 12 months):
#44Ranked In Automotive
0 NPSUnlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Francois B
1 reviews | Active since Jan 2020
5 May 2022, 12:56
Lack of accountability
Unfortunately, these people cannot be trusted with your motorcycle, or anything else for that matter. While the motorcycle (Suzuki Boulevard C90) was in their possession, the bike's entire toolset was stolen from the locked tool compartment. Note that this compartment can only be opened with the bike's own key (which they had). The truly disappointing part from a business point of view is that the manager is unable to take responsibility for this. Which tells me this lack of accountability runs right through this establishment. Be warned. I would think long and hard before doing business with them if I were you. Unless you are prepared to stand and watch them while your bike is in the workshop ;-)
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Francois B
1 reviews | Active since Jan 2020
5 May 2022, 12:56
Lack of accountability
Unfortunately, these people cannot be trusted with your motorcycle, or anything else for that matter. While the motorcycle (Suzuki Boulevard C90) was in their possession, the bike's entire toolset was stolen from the locked tool compartment. Note that this compartment can only be opened with the bike's own key (which they had). The truly disappointing part from a business point of view is that the manager is unable to take responsibility for this. Which tells me this lack of accountability runs right through this establishment. Be warned. I would think long and hard before doing business with them if I were you. Unless you are prepared to stand and watch them while your bike is in the workshop ;-)
0
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Clint M
1 reviews | Active since Jan 2020
23 Oct 2019, 10:28
Terrible
Terrible. I purchased a motorcycle 3 weeks ago. The bike broke down 3 times within that period. In one incident, the motorcycle nearly threw me off while riding on the highway. Now cancelling the deal, the owner refuses to pick up the bike up, not only delaying the upliftment of the deal but also showing how he treats clients. His mannerism with clients that he is not happy with is appalling. All due to the fact that they sold me a faulty motorcycle and could not repair it. My brother also bought a motorcycle from The Bike Shop whereupon they did not mention that the motorcycle had previously been in an accident, leaving my brother with a bike he has to continously repair at his own expense. Should you be looking to purchase a motorcycle, new or used, go anywhere but The Bike Shop as it is very likely that the motorcycle they sell you may be faulty, been in an accident or give you the worst customer service once the deal has been concluded.
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Clint M
1 reviews | Active since Jan 2020
23 Oct 2019, 10:28
Terrible
Terrible. I purchased a motorcycle 3 weeks ago. The bike broke down 3 times within that period. In one incident, the motorcycle nearly threw me off while riding on the highway. Now cancelling the deal, the owner refuses to pick up the bike up, not only delaying the upliftment of the deal but also showing how he treats clients. His mannerism with clients that he is not happy with is appalling. All due to the fact that they sold me a faulty motorcycle and could not repair it. My brother also bought a motorcycle from The Bike Shop whereupon they did not mention that the motorcycle had previously been in an accident, leaving my brother with a bike he has to continously repair at his own expense. Should you be looking to purchase a motorcycle, new or used, go anywhere but The Bike Shop as it is very likely that the motorcycle they sell you may be faulty, been in an accident or give you the worst customer service once the deal has been concluded.
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Tyron W
1 reviews | Active since Jan 2020
10 Jun 2019, 07:43
sold me a defective bike
i bought a truimph from these people, that came with a 30 day warranty i added an external warranty on the bike 29 days in the bike dropped a valve and broke, they claimed under my warranty and not their own, they have had my bike going on 59 days now Ive had it all of 29, each time i call i get a different excuse as to what is wrong with the bike. this has been the worst service i have ever gotten from any dealership and im still sitting without a bike and every time i call i get a different excuse to say i need to wait a week longer because something else is wrong.
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Tyron W
1 reviews | Active since Jan 2020
10 Jun 2019, 07:43
sold me a defective bike
i bought a truimph from these people, that came with a 30 day warranty i added an external warranty on the bike 29 days in the bike dropped a valve and broke, they claimed under my warranty and not their own, they have had my bike going on 59 days now Ive had it all of 29, each time i call i get a different excuse as to what is wrong with the bike. this has been the worst service i have ever gotten from any dealership and im still sitting without a bike and every time i call i get a different excuse to say i need to wait a week longer because something else is wrong.
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Monica K
1 reviews | Active since Jan 2020
5 Dec 2018, 19:22
The Bike Shop gives disappointing service
I had asked for a full service for my Cayenne Trend 125cc motorcycle after it had stood for 9 months, that they were made aware of. I also asked them to check/fix my carborator, replace my battery and left brake lever. I requested a quote and it took a week to receive the quote. The service took place and I immediately noticed that nothing had been done about my brake lever, as well as the whole bike was still dirty and looked untouched. It started and so I drove away, after paying R1700. Skip to 2 months later and my drive belt stripped whilst driving to work one day, as well as parts inside that unclipped from where they were supposed to be clipped in. I was driving on a smooth tar road at 60-65km/h. There was no reason for it to have happened, especially soon after a service I trusted to have been thorough. I was told that the belt was checked to a specific specification, but I feel that they did not check it for further usage, especially after being made aware of the state of the bike. Upon closer inspection I discovered: - My battery was not new, nor did it have a date sticker as I was told there would be. More recently, the story changed that they engrave the date onto the battery. There is no new engravement, or sticker with any date on it. The battery is also swollen and has very little battery acid and water left in it. There is no way that the battery is new. - My brakes were not tightened, so I wonder whether they were ever checked at all. - I was originally told that the serviceman forgot about my brake lever. After a recent conversation, the story changed to the supplier not having stock. I am extremely disappointed in the service, as well as lack of customer service. I will not make use of their business again, not will I recommend anyone else to do so.
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Monica K
1 reviews | Active since Jan 2020
5 Dec 2018, 19:22
The Bike Shop gives disappointing service
I had asked for a full service for my Cayenne Trend 125cc motorcycle after it had stood for 9 months, that they were made aware of. I also asked them to check/fix my carborator, replace my battery and left brake lever. I requested a quote and it took a week to receive the quote. The service took place and I immediately noticed that nothing had been done about my brake lever, as well as the whole bike was still dirty and looked untouched. It started and so I drove away, after paying R1700. Skip to 2 months later and my drive belt stripped whilst driving to work one day, as well as parts inside that unclipped from where they were supposed to be clipped in. I was driving on a smooth tar road at 60-65km/h. There was no reason for it to have happened, especially soon after a service I trusted to have been thorough. I was told that the belt was checked to a specific specification, but I feel that they did not check it for further usage, especially after being made aware of the state of the bike. Upon closer inspection I discovered: - My battery was not new, nor did it have a date sticker as I was told there would be. More recently, the story changed that they engrave the date onto the battery. There is no new engravement, or sticker with any date on it. The battery is also swollen and has very little battery acid and water left in it. There is no way that the battery is new. - My brakes were not tightened, so I wonder whether they were ever checked at all. - I was originally told that the serviceman forgot about my brake lever. After a recent conversation, the story changed to the supplier not having stock. I am extremely disappointed in the service, as well as lack of customer service. I will not make use of their business again, not will I recommend anyone else to do so.
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