MK
Monica K
Active since Dec 2018
9
Reviews
0
Industries
Reviews
9 reviews22 months ago
The ***s charged me twice!
I told Rain to stop my connection for June, to only charge me from 1 July again. They charged me twice today. I'm disgusted by their lack of communication about connection changes and the audacity to charge me twice!
53 replies
40 months ago
Stealing money from electricity purchases on the app!
Capitec is stealing money from my electricity purchases, labelling them as 'overdue fees'... There is no record of any overdue fees on my app, nor can a person rack up debt on the app using a debit card. I am absolutely done with this company that consistently steals from their clients and thinks a 'Live Better' initiative is going to make everything better. Ha, fat chance!
132 replies
51 months ago
Disgusted by unethical practices
Customer care is absolutely shocking and you get bounced around to different agents who just get cheeky in their emails. Nobody helps me properly, I will never open another contract or affiliation with MTN again. I am disgusted by the way the company continuously tries to steal money from their clients with false fees and extra charges coming out of nowhere.
0 replies
66 months ago
Exasperated replacement on warranty client
On 24 October, my KIC fridge/freezer (bought 2 July 2020) from Game, stopped cooling the fridge. I smelt fire, and the back of the fridge was extremely hot, too hot to touch. After letting Game know and asking for a replacement fridge (as my warranty still stands) they sent fridge technicians from K.C. Domestic Repairs (without an appointment, as was stated they had to make one before arriving). They opened the fridge and saw it was cold (there were 2 ice bags in keeping it cold for the time being), they left and said it was repaired. Then I called Game again because I was still having the same problem. They then sent repairmen again from K.C. Domestic Repairs and conducted an assessment, again only opening and closing the fridge. (So far nobody has checked the back of the fridge or tested the condenser or compressor) Last Friday I called Game again as I hadn't heard anything, with Linton saying he'll check and get back to me, he never did. KIC called me because I left a review on the job site that the service was unsatisfactory, the lady said the case was closed. She was shocked when she heard nothing had actually been changed. So she opened the case again. Today I called Game, Linton can tell me nothing new. I called K.C. Domestic Repairs, for Yolande to tell me that they have to conduct a final assessment, again. How many times does a final assessment take place, for the same problem with the same fridge? Also, how does KIC not understand how to assess and replace a simple fridge, or manage the right people to get the job done? I now sit in the 4th week with spoiled food, wasted money (from buying new food and ice bags the whole time) and an external fridge that packed up in the meantime because I had to overload it with food to keep it cold. Reference number: KJ206789
0 replies
66 months ago
Exasperated replacement on warranty client
On 24 October, my KIC fridge/freezer (bought 2 July 2020) from Game, stopped cooling the fridge. I smelt fire, and the back of the fridge was extremely hot, too hot to touch. After letting Game know and asking for a replacement fridge (as my warranty still stands) they sent fridge technicians from K.C. Domestic Repairs (without appointment, as was stated they had to make one before arriving). They opened the fridge and saw it was cold (there were 2 icebags in keeping it cold for the time being), they left and said it was repaired. Then I called Game again because I was still having the same problem. They then sent repairmen again from K.C. Domestic Repairs and conducted an assessment, again only opening and closing the fridge. (So far nobody has checked the back of the fridge or tested the condenser or compressor) Last Friday I called Game again as I hadn't heard anything, with Linton saying he'll check and get back to me, he never did. KIC called me because I left a review on the job site that the service was unsatisfactory, the lady said the case was closed. She was shocked when she heard nothing had actually been changed. So she opened the case again. Today I called Game, Linton can tell me nothing new. I called K.C. Domestic Repairs, for Yolande to tell me that they have to conduct a final assessment, again. How many times does a final assessment take place, for the same problem with the same fridge? Also, how does KIC not understand how to assess and replace a simple fridge? I now sit in the 4th week with spoiled food, wasted money (from buying new food and ice bags the whole time) and an external fridge that packed up in the meantime because I had to overload it with food to keep it cold.
0 replies
66 months ago
Exasperated replacement on warranty client
On 24 October, my KIC fridge/freezer (bought 2 July 2020) from Game, stopped cooling the fridge. I smelt fire, and the back of the fridge was extremely hot, too hot to touch. After letting Game know and asking for a replacement fridge (as my warranty still stands) they sent fridge technicians from K.C. Domestic Repairs (without an appointment, as was stated they had to make one before arriving). They opened the fridge and saw it was cold (there were 2 ice bags in keeping it cold for the time being), they left and said it was repaired. Then I called Game again because I was still having the same problem. They then sent repairmen again from K.C. Domestic Repairs and conducted an assessment, again only opening and closing the fridge. (So far nobody has checked the back of the fridge or tested the condenser or compressor) Last Friday I called Game again as I hadn't heard anything, with Linton saying he'll check and get back to me, he never did. KIC called me because I left a review on the job site that the service was unsatisfactory, the lady said the case was closed. She was shocked when she heard nothing had actually been changed. So she opened the case again. Today I called Game, Linton can tell me nothing new. I called K.C. Domestic Repairs, for Yolande to tell me that they have to conduct a final assessment, again. How many times does a final assessment take place, for the same problem with the same fridge? Also, how does KIC not understand how to assess and replace a simple fridge? I now sit in the 4th week with spoiled food, wasted money (from buying new food and ice bags the whole time) and an external fridge that packed up in the meantime because I had to overload it with food to keep it cold.
112 replies
67 months ago
Fraudster MTN
My wifi contract debit order defaulted in March and I started making payments manually. Since June, MTN has been debiting my account with an unauthorised debit order an incorrect amount every month. You struggle to get hold of anybody as MTN apparently never picks up any of their phones... Really disappointed that I can't even get my connection up and running as I cannot resolve my issue properly, but still, being charged for data there's no way I can even be using.
0 replies
79 months ago
Bad employee experience
Great food, lovely atmosphere and good service. Working here is another experience altogether. Management is at times unfair with their discipline methods, as well as different expectations and/standards for each staff member.
0 replies
90 months ago
The Bike Shop gives disappointing service
I had asked for a full service for my Cayenne Trend 125cc motorcycle after it had stood for 9 months, that they were made aware of. I also asked them to check/fix my carborator, replace my battery and left brake lever. I requested a quote and it took a week to receive the quote. The service took place and I immediately noticed that nothing had been done about my brake lever, as well as the whole bike was still dirty and looked untouched. It started and so I drove away, after paying R1700. Skip to 2 months later and my drive belt stripped whilst driving to work one day, as well as parts inside that unclipped from where they were supposed to be clipped in. I was driving on a smooth tar road at 60-65km/h. There was no reason for it to have happened, especially soon after a service I trusted to have been thorough. I was told that the belt was checked to a specific specification, but I feel that they did not check it for further usage, especially after being made aware of the state of the bike. Upon closer inspection I discovered: - My battery was not new, nor did it have a date sticker as I was told there would be. More recently, the story changed that they engrave the date onto the battery. There is no new engravement, or sticker with any date on it. The battery is also swollen and has very little battery acid and water left in it. There is no way that the battery is new. - My brakes were not tightened, so I wonder whether they were ever checked at all. - I was originally told that the serviceman forgot about my brake lever. After a recent conversation, the story changed to the supplier not having stock. I am extremely disappointed in the service, as well as lack of customer service. I will not make use of their business again, not will I recommend anyone else to do so.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)