The Power Guys
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePG
Prince G
1 reviews | Active since Jan 2020
17 Jul 2023, 12:37
Do not buy the 2400VA 1440 Watt Meccer Inverter !!! The warranty doesn't exist at all
3 months ago l asked these guys to come fetch my faulty inverter l bought from them that didn't even last 6 months . They still haven't done that ..Its been 3 months . They are stalling so that the inverter goes out of warranty . Do not buy the 2400VA 1440 Watt Mecer Inverter it wont last 6 months . After 6 months it will be a very expensive Phone charger
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Prince G
1 reviews | Active since Jan 2020
17 Jul 2023, 12:37
Do not buy the 2400VA 1440 Watt Meccer Inverter !!! The warranty doesn't exist at all
3 months ago l asked these guys to come fetch my faulty inverter l bought from them that didn't even last 6 months . They still haven't done that ..Its been 3 months . They are stalling so that the inverter goes out of warranty . Do not buy the 2400VA 1440 Watt Mecer Inverter it wont last 6 months . After 6 months it will be a very expensive Phone charger
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Rahaba P
1 reviews | Active since Jan 2020
28 Jun 2023, 12:10
HORRIBLE CUSTOMER SERVICE AND I WISH I NEVER BOUGHT FROM THEM
I bought the invertor so I can stay connected to the internet as I work remotely. In less than 6month from purchasing the inverter from these guys. the batteries were faulty. The inverter lasted less than an hour when it initially lasted over 2 hours. I reported this to the owner and after weeks of trying to get him to collect and fix he eventually collected on the 25th May 2023. When he collected, he advised it would take about 7 days to get the new batteries and return my invertor. Since the day he collected, I have not received a text nor a call to advise of the status of my invertor. I have to be the 1 calling him or texting him. Some days he answers and some days he ignores my calls. In his responses, there is no apology or acknowledgment. It is now over a month and I still have no feedback from him regarding my invertor. This is costing me my job, its costing me financially as I have to use cafe's or restaurants' when I am loadshed. The inconvenience that this company has caused me, is enormous. I HAVE NEVER EVER in my life experienced such HORRIBLE CUSTOMER SERVICE AND I WISH I NEVER BOUGHT FROM THEM...……….
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Rahaba P
1 reviews | Active since Jan 2020
28 Jun 2023, 12:10
HORRIBLE CUSTOMER SERVICE AND I WISH I NEVER BOUGHT FROM THEM
I bought the invertor so I can stay connected to the internet as I work remotely. In less than 6month from purchasing the inverter from these guys. the batteries were faulty. The inverter lasted less than an hour when it initially lasted over 2 hours. I reported this to the owner and after weeks of trying to get him to collect and fix he eventually collected on the 25th May 2023. When he collected, he advised it would take about 7 days to get the new batteries and return my invertor. Since the day he collected, I have not received a text nor a call to advise of the status of my invertor. I have to be the 1 calling him or texting him. Some days he answers and some days he ignores my calls. In his responses, there is no apology or acknowledgment. It is now over a month and I still have no feedback from him regarding my invertor. This is costing me my job, its costing me financially as I have to use cafe's or restaurants' when I am loadshed. The inconvenience that this company has caused me, is enormous. I HAVE NEVER EVER in my life experienced such HORRIBLE CUSTOMER SERVICE AND I WISH I NEVER BOUGHT FROM THEM...……….
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Rahaba P
1 reviews | Active since Jan 2020
23 May 2023, 08:09
I purchased a Mecer Inverter on 2 December 2022 which used to last over 2hrs with just the TV and WIFI on
I purchased a Mecer Inverter on 2 December 2022 which used to last over 2hrs with just the TV and WIFI on. 5month later and the inverter lasts less than an hour even when it's fully charged. I paid R10350 for an inverter that hardly works. I have texted and called but I'm being ignored by this company. I am extremely disappointed and I really wish I never bought from them. They have the worst after sales service ever!!! 😡😡😡😡😡😡😡
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Rahaba P
1 reviews | Active since Jan 2020
23 May 2023, 08:09
I purchased a Mecer Inverter on 2 December 2022 which used to last over 2hrs with just the TV and WIFI on
I purchased a Mecer Inverter on 2 December 2022 which used to last over 2hrs with just the TV and WIFI on. 5month later and the inverter lasts less than an hour even when it's fully charged. I paid R10350 for an inverter that hardly works. I have texted and called but I'm being ignored by this company. I am extremely disappointed and I really wish I never bought from them. They have the worst after sales service ever!!! 😡😡😡😡😡😡😡
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Clint M
1 reviews | Active since Jan 2020
15 May 2023, 15:36
Incredible service and quality products delivered to my home by professional staff
Incredible service and quality products delivered to my home by professional staff. Kyle provided knowledgable advise for an inverter that would best suite my needs and when delivered (on the same day as ordered), The Power Guys ensured that their product was set up and functioning correctly, before leaving. A trustworthy, honest, punctual and reliable company that go the extra mile for their customers. My experience was 5 stars and recommend The Power Guys to anyone looking in to the line of products they provide.
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Clint M
1 reviews | Active since Jan 2020
15 May 2023, 15:36
Incredible service and quality products delivered to my home by professional staff
Incredible service and quality products delivered to my home by professional staff. Kyle provided knowledgable advise for an inverter that would best suite my needs and when delivered (on the same day as ordered), The Power Guys ensured that their product was set up and functioning correctly, before leaving. A trustworthy, honest, punctual and reliable company that go the extra mile for their customers. My experience was 5 stars and recommend The Power Guys to anyone looking in to the line of products they provide.
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Prince G
1 reviews | Active since Jan 2020
8 May 2023, 18:05
Poor follow up service
Bought a inverter from them 6 months ago and it worked like a dream (gave them 5 stars) ..l could connect my monitor and PS5 and play through loadshedding with no issues..fast forward 4 months the inverter barely lasts a hour on the same load..(25%) tried to reach out last month since it’s under warranty and l was told there are no replacement batteries in the country ..tried again today and got no response 😑😑….if you buying just know it’s meant for short term use by the looks of it after month 4/5 you will only use it to power the router
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Prince G
1 reviews | Active since Jan 2020
8 May 2023, 18:05
Poor follow up service
Bought a inverter from them 6 months ago and it worked like a dream (gave them 5 stars) ..l could connect my monitor and PS5 and play through loadshedding with no issues..fast forward 4 months the inverter barely lasts a hour on the same load..(25%) tried to reach out last month since it’s under warranty and l was told there are no replacement batteries in the country ..tried again today and got no response 😑😑….if you buying just know it’s meant for short term use by the looks of it after month 4/5 you will only use it to power the router
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Jeanette M
1 reviews | Active since Jan 2020
28 Mar 2023, 14:51
We bought an inverter after my mom had hers installed by The Power Guys in January
We bought an inverter after my mom had hers installed by The Power Guys in January. The service was excellent. Delivery was efficient and the explanation on how to use it was easy to follow. We have had the inverter for over two months and it has been the Best Buy this year. We have had no issues, the inverter has a low hum which is hardly noticeable and when the power switches off the changeover is instant. We highly recommend The Power Guys.
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Jeanette M
1 reviews | Active since Jan 2020
28 Mar 2023, 14:51
We bought an inverter after my mom had hers installed by The Power Guys in January
We bought an inverter after my mom had hers installed by The Power Guys in January. The service was excellent. Delivery was efficient and the explanation on how to use it was easy to follow. We have had the inverter for over two months and it has been the Best Buy this year. We have had no issues, the inverter has a low hum which is hardly noticeable and when the power switches off the changeover is instant. We highly recommend The Power Guys.
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