TM
Tortilla Modern Mexican
Unclaimed Business
TM
Tortilla Modern Mexican
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBH
Bob H
1 reviews | Active since Jan 2020
6 Jan 2026, 16:50
Awful business
We arrived at the store at 7:55 and left at 8:30 The staff was rude and extremely unpleasant and did not even make eye contact once with any of us. We stood at the counter for at least 5 minutes before your staff members stopped talking to each other and decided to serve us while acting like we had disturbed their conversation The one was WhatsApping her mother and didn’t fail to share her funny experience with her co worker. When we arrived the store had run out of corn and they were making more which took 30 minutes There was not one apology for the delay and made it seem as if it was our fault. The one staff member was eating a chili pepper while we were standing and waiting. As well as she was eating the corn out of the pan right in front of us. The other staff member was chewing gum as if she needed to show the world her mouth To say I am disappointed is an understatement and I am even more disappointed as I filled out a contact request on your website and no one got back to me. I tried to contact the company twice with no response
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Bob H
1 reviews | Active since Jan 2020
6 Jan 2026, 16:50
Awful business
We arrived at the store at 7:55 and left at 8:30 The staff was rude and extremely unpleasant and did not even make eye contact once with any of us. We stood at the counter for at least 5 minutes before your staff members stopped talking to each other and decided to serve us while acting like we had disturbed their conversation The one was WhatsApping her mother and didn’t fail to share her funny experience with her co worker. When we arrived the store had run out of corn and they were making more which took 30 minutes There was not one apology for the delay and made it seem as if it was our fault. The one staff member was eating a chili pepper while we were standing and waiting. As well as she was eating the corn out of the pan right in front of us. The other staff member was chewing gum as if she needed to show the world her mouth To say I am disappointed is an understatement and I am even more disappointed as I filled out a contact request on your website and no one got back to me. I tried to contact the company twice with no response
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Replies (0)Y
Yasmeena
1 reviews | Active since Jan 2020
5 Mar 2024, 13:10
How can’t a Mexican restaurant make a Burrito? Also where are their contact details?
A few days ago we ordered from Tortilla Modern Mexican and seeing as I stopped eating meat after another incident, I ordered a vegetarian meal and it was good. My reason from giving a 1 Star is because my partner ordered a Braised Beef Burrito, and after one bite she knew something was off. She said “it doesn’t taste like normal beef” and I said “it’s braised so it was probably cooked for hours. But here’s the thing, before I was vegetarian I ordered that same meal from them and I did not eat it because the meat was off.🥴 So even though I originally told her not to worry, it later came out that we should have. She ended up putting it in the fridge hoping it would make it taste better when she came back. But when we opened the fridge the whole fridge smelled terrible. Took a few days for the smell to stop lingering in our nostrils😭😭 but that meat was definitely not beef and even if it was it should be investigated. Because if it happened once fine maybe it’s a mistake but twice… something is wrong. Did I mention that she got stomach sick afterwards, which was definitely a confirmation that whatever it was did not agree with her body and probably wouldn’t have agreed with anyone’s💀 Anyways I know I said I don’t leave bad reviews in the previous one, but my partner just reminded me to leave one about this place cause damn😭😭 that was not a pleasant experience at all shame🥴🤢 But I hope everyone has a lovely day today and hopefully I won’t be leaving any more bad reviews😊💕
Helpful (0)
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Yasmeena
1 reviews | Active since Jan 2020
5 Mar 2024, 13:10
How can’t a Mexican restaurant make a Burrito? Also where are their contact details?
A few days ago we ordered from Tortilla Modern Mexican and seeing as I stopped eating meat after another incident, I ordered a vegetarian meal and it was good. My reason from giving a 1 Star is because my partner ordered a Braised Beef Burrito, and after one bite she knew something was off. She said “it doesn’t taste like normal beef” and I said “it’s braised so it was probably cooked for hours. But here’s the thing, before I was vegetarian I ordered that same meal from them and I did not eat it because the meat was off.🥴 So even though I originally told her not to worry, it later came out that we should have. She ended up putting it in the fridge hoping it would make it taste better when she came back. But when we opened the fridge the whole fridge smelled terrible. Took a few days for the smell to stop lingering in our nostrils😭😭 but that meat was definitely not beef and even if it was it should be investigated. Because if it happened once fine maybe it’s a mistake but twice… something is wrong. Did I mention that she got stomach sick afterwards, which was definitely a confirmation that whatever it was did not agree with her body and probably wouldn’t have agreed with anyone’s💀 Anyways I know I said I don’t leave bad reviews in the previous one, but my partner just reminded me to leave one about this place cause damn😭😭 that was not a pleasant experience at all shame🥴🤢 But I hope everyone has a lovely day today and hopefully I won’t be leaving any more bad reviews😊💕
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Replies (0)MC
Mark C
1 reviews | Active since Jan 2020
9 May 2022, 11:02
Disgusting staff attitude
Had a terrible experience with a staff member of the Cavendish square branch on 22 April. Was disrespected by a staff member called Natasha. Short story of it - after she failed to give me the correct amount of change she started accusing us of paying the wrong amount. We told her to check the cameras which she said she is too busy to do. After that she started talking to us in a language we didn't understand (Xhosa), whilst laughing. Clearly she was trying to steal the change. We decided to leave the restaurant because of the scene she had created. Before reaching out to social media, online reviews etc we contacted management, gave all the details of what happened. I followed up with them 3 more times. No response. Clearly management condemn their staff members treating their customers poorly. Stay away from this brand - Spend your hard earned money elsewhere where you are made to feel like a customer!
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Mark C
1 reviews | Active since Jan 2020
9 May 2022, 11:02
Disgusting staff attitude
Had a terrible experience with a staff member of the Cavendish square branch on 22 April. Was disrespected by a staff member called Natasha. Short story of it - after she failed to give me the correct amount of change she started accusing us of paying the wrong amount. We told her to check the cameras which she said she is too busy to do. After that she started talking to us in a language we didn't understand (Xhosa), whilst laughing. Clearly she was trying to steal the change. We decided to leave the restaurant because of the scene she had created. Before reaching out to social media, online reviews etc we contacted management, gave all the details of what happened. I followed up with them 3 more times. No response. Clearly management condemn their staff members treating their customers poorly. Stay away from this brand - Spend your hard earned money elsewhere where you are made to feel like a customer!
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Replies (0)OM
Olivia M
1 reviews | Active since Jan 2020
27 Oct 2020, 20:51
Great food, good packaging and tasty
One of the best food i have had in a long time, the burrito bow is great, it has enough ingredients, ita tasty and healthy, not fatty at all. This has become my very new favourite place to order food online using uber eats. Sometimes the workers dont follow the instructions approrietly, e. G. When you ask for rice and you fins lettuce or you ask for brown rice but find normal rice.
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Olivia M
1 reviews | Active since Jan 2020
27 Oct 2020, 20:51
Great food, good packaging and tasty
One of the best food i have had in a long time, the burrito bow is great, it has enough ingredients, ita tasty and healthy, not fatty at all. This has become my very new favourite place to order food online using uber eats. Sometimes the workers dont follow the instructions approrietly, e. G. When you ask for rice and you fins lettuce or you ask for brown rice but find normal rice.
0
Replies (0)RLDT
Raymond Lincoln Du Toit
1 reviews | Active since Jan 2020
3 Apr 2020, 12:55
Bad service
As promises were made since the 25th march tortilla modern mexican broke all promises about paying me they even decided to ignore my lawyers so my matter will go further and for my time and monies i have to give out ill make sure they compensate me heavilly
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Raymond Lincoln Du Toit
1 reviews | Active since Jan 2020
3 Apr 2020, 12:55
Bad service
As promises were made since the 25th march tortilla modern mexican broke all promises about paying me they even decided to ignore my lawyers so my matter will go further and for my time and monies i have to give out ill make sure they compensate me heavilly
0
Replies (0)RLDT
Raymond Lincoln Du Toit
1 reviews | Active since Jan 2020
30 Mar 2020, 09:00
Dismissal
Unfair dismissal due to not being loud at the workplace i was employed only to be dismissed after a full week of work.I was told that i will not be getting paid for my days worked and i have all emails text messages that training was two days but because i was not loud and didnt swear i wasnt cut out for the job
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Raymond Lincoln Du Toit
1 reviews | Active since Jan 2020
30 Mar 2020, 09:00
Dismissal
Unfair dismissal due to not being loud at the workplace i was employed only to be dismissed after a full week of work.I was told that i will not be getting paid for my days worked and i have all emails text messages that training was two days but because i was not loud and didnt swear i wasnt cut out for the job
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Replies (0)MH
Mark H
1 reviews | Active since Jan 2020
8 Feb 2018, 18:23
Crooked staff
Thursday night I waited in line to be served. 2 black women pushed in in front of me in full view of the guy behind the counter and he still decided to serve them first. After finally getting served I ordered an upsize beef burrito. Got to the till and was charged R89. I pointed out that on the menu it said R72. I was told that they charged for extra guacamole and vegetables. I didnt take any extra vegetables and wasnt told that guacamole would be an extra R17! Had I known, I would never have paid R17 for a stripe of guacamole! All I got was a sarcastic "sorry" from the woman at the till. Needless to say that it is the last they will see of me and I'll be warning everyone I know apart from those who were with me.
Helpful (0)
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Mark H
1 reviews | Active since Jan 2020
8 Feb 2018, 18:23
Crooked staff
Thursday night I waited in line to be served. 2 black women pushed in in front of me in full view of the guy behind the counter and he still decided to serve them first. After finally getting served I ordered an upsize beef burrito. Got to the till and was charged R89. I pointed out that on the menu it said R72. I was told that they charged for extra guacamole and vegetables. I didnt take any extra vegetables and wasnt told that guacamole would be an extra R17! Had I known, I would never have paid R17 for a stripe of guacamole! All I got was a sarcastic "sorry" from the woman at the till. Needless to say that it is the last they will see of me and I'll be warning everyone I know apart from those who were with me.
0
Replies (0)RG
Ruby G
1 reviews | Active since Jan 2020
17 Jan 2018, 12:24
"Hot food" not so hot
We are regular customers at this establishment. I am the first person to suggest ordering Tortilla Modern Mexican because their food is really great! Except for the past 2 experiences. My team consists of 15 people, but only 9 of us got our food. Of the nine people that got the food, none of us got the correct orders. No one received nachos. Team members who ordered burritos got beef bowls instead. One team mate Black Beans, Cheese, Corn Fresca, Sour Cream, Pinto beans, Guac as a side, Veg as extra side. The only things correct on this order was the corn. I know that placing a big order can be daunting, but considering the amount of money spent, this is utterly unacceptable
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Ruby G
1 reviews | Active since Jan 2020
17 Jan 2018, 12:24
"Hot food" not so hot
We are regular customers at this establishment. I am the first person to suggest ordering Tortilla Modern Mexican because their food is really great! Except for the past 2 experiences. My team consists of 15 people, but only 9 of us got our food. Of the nine people that got the food, none of us got the correct orders. No one received nachos. Team members who ordered burritos got beef bowls instead. One team mate Black Beans, Cheese, Corn Fresca, Sour Cream, Pinto beans, Guac as a side, Veg as extra side. The only things correct on this order was the corn. I know that placing a big order can be daunting, but considering the amount of money spent, this is utterly unacceptable
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Replies (0)