TE
TOYOTA EASTRAND BOKSBURG
Unclaimed Business
TE
TOYOTA EASTRAND BOKSBURG
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About TOYOTA EASTRAND BOKSBURG
TOYOTA EASTRAND BOKSBURG has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked TOYOTA EASTRAND BOKSBURG across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCK
Christa K
1 reviews | Active since Jan 2020
28 Nov 2025, 08:03
Exceptional Service from Toyota East Rand
I recently purchased a Toyota Starlet from Toyota East Rand, but unfortunately, it didn't quite meet my expectations. The drive, size, and ground clearance were not what I was looking for. Having previously owned a Toyota Corolla Cross, which ticked all the right boxes, I knew I had to find something that better suited my needs. I reached out to Martin, my regular sales executive at Toyota, and expressed my dissatisfaction with the Starlet. He immediately put my mind at ease, assuring me that he would find a more suitable vehicle for me. Although they didn't have anything available on the floor at the time, Martin worked tirelessly to find the perfect car for me. Within three weeks, he located a car that met my requirements, which was conveniently situated in Cape Town at Reeds N1 Isuzu. What happened next was truly remarkable. Martin went above and beyond to make this deal happen. He approached Wynton, the Dealer Principal of Toyota East Rand, and explained my situation. Wynton, without hesitation, made the call to have the car transported from Cape Town to Benoni, covering the cost himself!!!!! When it came time to discuss the numbers, Wynton offered me a great trade-in deal on my Starlet, making it possible for me to drive away in my new car. The entire process was seamless. Within four days, the car was transported from Cape Town, valeted, and roadworthy tested. I was able to take delivery of my new vehicle with ease. I am truly grateful for the exceptional service I received from Martin and Wynton at Toyota East Rand. They not only listened to my needs but went out of their way to make this deal happen. I highly recommend Toyota East Rand to anyone in the market for a new car. Their dedication to customer satisfaction is truly unmatched.
Helpful (0)
|Replies (0)CK
Christa K
1 reviews | Active since Jan 2020
28 Nov 2025, 08:03
Exceptional Service from Toyota East Rand
I recently purchased a Toyota Starlet from Toyota East Rand, but unfortunately, it didn't quite meet my expectations. The drive, size, and ground clearance were not what I was looking for. Having previously owned a Toyota Corolla Cross, which ticked all the right boxes, I knew I had to find something that better suited my needs. I reached out to Martin, my regular sales executive at Toyota, and expressed my dissatisfaction with the Starlet. He immediately put my mind at ease, assuring me that he would find a more suitable vehicle for me. Although they didn't have anything available on the floor at the time, Martin worked tirelessly to find the perfect car for me. Within three weeks, he located a car that met my requirements, which was conveniently situated in Cape Town at Reeds N1 Isuzu. What happened next was truly remarkable. Martin went above and beyond to make this deal happen. He approached Wynton, the Dealer Principal of Toyota East Rand, and explained my situation. Wynton, without hesitation, made the call to have the car transported from Cape Town to Benoni, covering the cost himself!!!!! When it came time to discuss the numbers, Wynton offered me a great trade-in deal on my Starlet, making it possible for me to drive away in my new car. The entire process was seamless. Within four days, the car was transported from Cape Town, valeted, and roadworthy tested. I was able to take delivery of my new vehicle with ease. I am truly grateful for the exceptional service I received from Martin and Wynton at Toyota East Rand. They not only listened to my needs but went out of their way to make this deal happen. I highly recommend Toyota East Rand to anyone in the market for a new car. Their dedication to customer satisfaction is truly unmatched.
0
Replies (0)JM
Jabu M
1 reviews | Active since Jan 2020
1 Jul 2025, 07:13
Poor service, Mistreated and Disrespected
I am writing to formally address the issues I have encountered with East Rand Toyota regarding my recent vehicle purchase. On April 4, 2024, I visited East Rand Toyota to purchase a vehicle. As there were no suitable options on the floor, I was assisted by Mr. Mika Matola, a sales representative, who informed me of a Ford Ranger undergoing service. Mr. Matola offered to send pictures and advised that I could return in two to three days when the vehicle was back from service for a viewing. Upon collecting the vehicle, I was told by Mika Matola that I would need to return in a few days to have the service book signed as the serviced being done already and the service kilometers reset. However, it was never communicated that I would bear the cost of servicing the vehicle just two months into ownership. Furthermore, there was no mention that I should return to East Rand Toyota if I experienced any issues with the vehicle. Instead, I was directed to Motorite (Warranty plan) and addressed my queries with them and motorite referred me to Eastval Motors Secunda for inspection and repairs, for which I incurred additional expenses. After a second visit to Eastval Motors, I was advised to stop using the vehicle as the issues had worsened, potentially causing severe damage. I then refrained from using the vehicle for nearly two weeks while trying unsuccessfully to reach both Mr. Colin Kruger and Mr. Mika Matola to discuss the matter, as my calls were no longer being answered. At that point, I decided to return the vehicle to East Rand Toyota, as I no longer wished to proceed with the purchase .I delivered the vehicle on a Saturday, although I understand Mr. Colin Kruger does not work weekends. Allegations that I threw the keys on his desk are entirely untrue; I have never met Mr. Colin Kruger nor visited his office, and I believe this narrative is an attempt to tarnish my character. Throughout our initial conversations, I was never informed that East Rand Toyota would repair the vehicle directly. Instead, I was continually referred to external dealerships. Claims that I am making excuses to avoid payments are entirely unfounded and damaging to my reputation. I have one fully paid vehicles financed by the same bank and Home loan that is almost finish without a single missed payment, which reflects my commitment to honoring my financial responsibilities. This current situation has left me feeling mistreated and discriminated against. I have repeatedly expressed my dissatisfaction with the vehicle to Mr. Matola within two to three months of the purchase, and I am unwilling to continue financing it for the next seven years. Therefore, my preferred resolution is to be transferred to another dealership where I can select a vehicle of equivalent value and continue my payments without further complications. I am no longer willing to engage with East Rand Toyota due to the ongoing issues and lack of support. The proof of payment made in Eastval Motors in Secunda and the rejection payment letter from Motorite is attached. Sincerely, Jabu Mkhwa**** Conversation Between me and Colin Kruger (The Manager): CAUTION:This message is from outside the Sasol organization. Do not click on the attachments, unless you trust the sender of this message. Phishing emails compromise the security of your device. Good day Jabu This is now my second mail to you regarding the collection of your motor vehicle as well as numerus phone calls where you just put the phone down in my ear or kill the call. The problem with your vehicle is sorted out at our expense so you need to collect your vehicle. If you have not contacted me by tomorrow the 26th August we are going to contact the bank and instruct them what you are doing and they must come collect their vehicle which will result in you being black listed on ITC. Regards Colin From: Mkhwa****, Jabu (JP) <Jabu.Mkhwa****@sasol.com> Sent: 06 September 2024 12:35 PM To: Colin KRUGER <ckruger@cfaomotors.co.za>; Mika MATOLA <mimatola@cfaomotors.co.za> Subject: Re: Complaint Regarding Poor Service and Defective Vehicle [FR] Attention : Ce message provient d'un expéditeur hors de l'organisation. Soyez prudent. [EN] Caution: This email originated from outside of the organization. Please be careful. Dear Mika & Colin I have begged for your assistance with this matters a few months back giving you calls day in day out without answers .The effort you are putting in now in my case is the one I have been asking and begging for.Now that I have brought the bakkie back that is when you are taking my case serious .I am not going to take that bakkie back you can keep it. Thank you Kind regards Jabu Mkhwa**** Get Outlook for Android ________________________________________ From: Colin KRUGER <ckruger@cfaomotors.co.za> Sent: Friday, September 6, 2024 10:16:25 AM To: Mika MATOLA <mimatola@cfaomotors.co.za> Cc: Mkhwa****, Jabu (JP) <Jabu.Mkhwa****@sasol.com> Subject: RE: Complaint Regarding Poor Service and Defective Vehicle You don't often get email from ckruger@cfaomotors.co.za. Learn why this is important CAUTION:This message is from outside the Sasol organization. Do not click on the attachments, unless you trust the sender of this message. Phishing emails compromise the security of your device. Good morning Jabu Thank you for your mail, I have tried calling you this morning but you killed my call so I am responding to you via mail. I have spoken to Mika regarding your vehicle and he has explained to me that you took the vehicle to Ford and they could not diagnose the problem so you brought the vehicle to us and we sent the vehicle to Bosch service center that services all my non Toyota vehicles. He diagnosed the high usage of water was a cracked water bottle that he replaced and the problem is now sorted. Unfortunately I cannot take the vehicle back because I am in my right as a dealer to have option to repair the vehicle at no cost to you. The vehicle is now repaired so please can you arrange with Mika when you will be collecting the vehicle or we can arrange to have the vehicle dropped off by you. Kind regards Colin Kruger Automark Manager East Rand Toyota 0836557225 011841 1700 From: Mkhwa****, Jabu (JP) <Jabu.Mkhwa****@sasol.com> Sent: 03 September 2024 3:23 PM To: ckruger1311@gmail.com Cc: Mika MATOLA <mimatola@cfaomotors.co.za> Subject: Complaint Regarding Poor Service and Defective Vehicle You don't often get email from jabu.mkhwa****@sasol.com. Learn why this is important [FR] Attention : Ce message provient d'un expéditeur hors de l'organisation. Soyez prudent. [EN] Caution: This email originated from outside of the organization. Please be careful. Dear Sir/Madam, I am writing to formally express my dissatisfaction with the service I received and the vehicle I purchased from East Rand Toyota. In April 2024, I bought a Ford Wild track 2020 2.0 bi/turbo from your dealership East Rand Toyota in Boksburg. Since the purchase, I have encountered several issues with the vehicle, including the vehicle using a lot of coolant water in every + - 15 km I had to stop and refill/ The vehicle not being serviced before it was given to me. Despite my attempts to resolve these issues through your service department on 1/08/2024 and back on the 12/08/2024 but still the problems persist. Additionally, the overall customer service provided has been unsatisfactory. on the 10/07/2024 I called my salesman Mika Makola and informed him of this problem, he took no actions in resolving the issue whatsoever. Then again on the 18/07/2024 I gave him another call, that is when I only got the numbers for the warranty service. After making numerous calls back and forth that is when I also discovered that I nor the vehicle was registered with the warranty company but later I was "registered" . That is when the salesman would ignore my calls. That is when I decided to bring the vehicle back, feeling hopeless and helpless. These issues have caused significant inconvenience and frustration. I am requesting that the dealership takes back the vehicle as it has given me numerous issues with in 3 months of me having it, The salesman suggested on option of trading the vehicle with another one. As I have decided to step back and try to think of what other options do I have from other dealerships, I would appreciate your prompt attention to this matter and look forward to a satisfactory resolution. Please contact me at 0728368055, alt nr:0713623882 Work:0176104298 or jabu.mkhwa****387@gmail.com to discuss this further. Thank you for your time and assistance. Sincerely, Jabu Mkhwa**** Decision Taken: Due to sustained mistreatment and ************** perpetrated by Mika Matola and Colin Kruger I have submitted a formal complaint to the Ombudsman, from whom I seek resolution. I have been awaiting the Ombudsman ruling since November of last year t6ill to date, during which i have continued making monthly payment(installment) for the bakkie.
Helpful (0)
|Replies (0)JM
Jabu M
1 reviews | Active since Jan 2020
1 Jul 2025, 07:13
Poor service, Mistreated and Disrespected
I am writing to formally address the issues I have encountered with East Rand Toyota regarding my recent vehicle purchase. On April 4, 2024, I visited East Rand Toyota to purchase a vehicle. As there were no suitable options on the floor, I was assisted by Mr. Mika Matola, a sales representative, who informed me of a Ford Ranger undergoing service. Mr. Matola offered to send pictures and advised that I could return in two to three days when the vehicle was back from service for a viewing. Upon collecting the vehicle, I was told by Mika Matola that I would need to return in a few days to have the service book signed as the serviced being done already and the service kilometers reset. However, it was never communicated that I would bear the cost of servicing the vehicle just two months into ownership. Furthermore, there was no mention that I should return to East Rand Toyota if I experienced any issues with the vehicle. Instead, I was directed to Motorite (Warranty plan) and addressed my queries with them and motorite referred me to Eastval Motors Secunda for inspection and repairs, for which I incurred additional expenses. After a second visit to Eastval Motors, I was advised to stop using the vehicle as the issues had worsened, potentially causing severe damage. I then refrained from using the vehicle for nearly two weeks while trying unsuccessfully to reach both Mr. Colin Kruger and Mr. Mika Matola to discuss the matter, as my calls were no longer being answered. At that point, I decided to return the vehicle to East Rand Toyota, as I no longer wished to proceed with the purchase .I delivered the vehicle on a Saturday, although I understand Mr. Colin Kruger does not work weekends. Allegations that I threw the keys on his desk are entirely untrue; I have never met Mr. Colin Kruger nor visited his office, and I believe this narrative is an attempt to tarnish my character. Throughout our initial conversations, I was never informed that East Rand Toyota would repair the vehicle directly. Instead, I was continually referred to external dealerships. Claims that I am making excuses to avoid payments are entirely unfounded and damaging to my reputation. I have one fully paid vehicles financed by the same bank and Home loan that is almost finish without a single missed payment, which reflects my commitment to honoring my financial responsibilities. This current situation has left me feeling mistreated and discriminated against. I have repeatedly expressed my dissatisfaction with the vehicle to Mr. Matola within two to three months of the purchase, and I am unwilling to continue financing it for the next seven years. Therefore, my preferred resolution is to be transferred to another dealership where I can select a vehicle of equivalent value and continue my payments without further complications. I am no longer willing to engage with East Rand Toyota due to the ongoing issues and lack of support. The proof of payment made in Eastval Motors in Secunda and the rejection payment letter from Motorite is attached. Sincerely, Jabu Mkhwa**** Conversation Between me and Colin Kruger (The Manager): CAUTION:This message is from outside the Sasol organization. Do not click on the attachments, unless you trust the sender of this message. Phishing emails compromise the security of your device. Good day Jabu This is now my second mail to you regarding the collection of your motor vehicle as well as numerus phone calls where you just put the phone down in my ear or kill the call. The problem with your vehicle is sorted out at our expense so you need to collect your vehicle. If you have not contacted me by tomorrow the 26th August we are going to contact the bank and instruct them what you are doing and they must come collect their vehicle which will result in you being black listed on ITC. Regards Colin From: Mkhwa****, Jabu (JP) <Jabu.Mkhwa****@sasol.com> Sent: 06 September 2024 12:35 PM To: Colin KRUGER <ckruger@cfaomotors.co.za>; Mika MATOLA <mimatola@cfaomotors.co.za> Subject: Re: Complaint Regarding Poor Service and Defective Vehicle [FR] Attention : Ce message provient d'un expéditeur hors de l'organisation. Soyez prudent. [EN] Caution: This email originated from outside of the organization. Please be careful. Dear Mika & Colin I have begged for your assistance with this matters a few months back giving you calls day in day out without answers .The effort you are putting in now in my case is the one I have been asking and begging for.Now that I have brought the bakkie back that is when you are taking my case serious .I am not going to take that bakkie back you can keep it. Thank you Kind regards Jabu Mkhwa**** Get Outlook for Android ________________________________________ From: Colin KRUGER <ckruger@cfaomotors.co.za> Sent: Friday, September 6, 2024 10:16:25 AM To: Mika MATOLA <mimatola@cfaomotors.co.za> Cc: Mkhwa****, Jabu (JP) <Jabu.Mkhwa****@sasol.com> Subject: RE: Complaint Regarding Poor Service and Defective Vehicle You don't often get email from ckruger@cfaomotors.co.za. Learn why this is important CAUTION:This message is from outside the Sasol organization. Do not click on the attachments, unless you trust the sender of this message. Phishing emails compromise the security of your device. Good morning Jabu Thank you for your mail, I have tried calling you this morning but you killed my call so I am responding to you via mail. I have spoken to Mika regarding your vehicle and he has explained to me that you took the vehicle to Ford and they could not diagnose the problem so you brought the vehicle to us and we sent the vehicle to Bosch service center that services all my non Toyota vehicles. He diagnosed the high usage of water was a cracked water bottle that he replaced and the problem is now sorted. Unfortunately I cannot take the vehicle back because I am in my right as a dealer to have option to repair the vehicle at no cost to you. The vehicle is now repaired so please can you arrange with Mika when you will be collecting the vehicle or we can arrange to have the vehicle dropped off by you. Kind regards Colin Kruger Automark Manager East Rand Toyota 0836557225 011841 1700 From: Mkhwa****, Jabu (JP) <Jabu.Mkhwa****@sasol.com> Sent: 03 September 2024 3:23 PM To: ckruger1311@gmail.com Cc: Mika MATOLA <mimatola@cfaomotors.co.za> Subject: Complaint Regarding Poor Service and Defective Vehicle You don't often get email from jabu.mkhwa****@sasol.com. Learn why this is important [FR] Attention : Ce message provient d'un expéditeur hors de l'organisation. Soyez prudent. [EN] Caution: This email originated from outside of the organization. Please be careful. Dear Sir/Madam, I am writing to formally express my dissatisfaction with the service I received and the vehicle I purchased from East Rand Toyota. In April 2024, I bought a Ford Wild track 2020 2.0 bi/turbo from your dealership East Rand Toyota in Boksburg. Since the purchase, I have encountered several issues with the vehicle, including the vehicle using a lot of coolant water in every + - 15 km I had to stop and refill/ The vehicle not being serviced before it was given to me. Despite my attempts to resolve these issues through your service department on 1/08/2024 and back on the 12/08/2024 but still the problems persist. Additionally, the overall customer service provided has been unsatisfactory. on the 10/07/2024 I called my salesman Mika Makola and informed him of this problem, he took no actions in resolving the issue whatsoever. Then again on the 18/07/2024 I gave him another call, that is when I only got the numbers for the warranty service. After making numerous calls back and forth that is when I also discovered that I nor the vehicle was registered with the warranty company but later I was "registered" . That is when the salesman would ignore my calls. That is when I decided to bring the vehicle back, feeling hopeless and helpless. These issues have caused significant inconvenience and frustration. I am requesting that the dealership takes back the vehicle as it has given me numerous issues with in 3 months of me having it, The salesman suggested on option of trading the vehicle with another one. As I have decided to step back and try to think of what other options do I have from other dealerships, I would appreciate your prompt attention to this matter and look forward to a satisfactory resolution. Please contact me at 0728368055, alt nr:0713623882 Work:0176104298 or jabu.mkhwa****387@gmail.com to discuss this further. Thank you for your time and assistance. Sincerely, Jabu Mkhwa**** Decision Taken: Due to sustained mistreatment and ************** perpetrated by Mika Matola and Colin Kruger I have submitted a formal complaint to the Ombudsman, from whom I seek resolution. I have been awaiting the Ombudsman ruling since November of last year t6ill to date, during which i have continued making monthly payment(installment) for the bakkie.
0
Replies (0)YD
YD
BS
Bilal S
1 reviews | Active since Jan 2020
28 Jan 2020, 07:16
Lies, more lies and Arrogance!
Called for a car in Thursday advertised on Autotrader. Was told its available. I came from Rustenburg only to find out it has been "sold", saleman Martin then called me the next day AGAIN to say its available, i asked how is that possible, he told me his standing by the car and its available. AGAIN i ask him for the Extras of the car and he said he'll call me back, he never did. Monday Morning he calls me AGAIN saying its available, AGAIN i ask him for the extras, he doesn't call me back? Tuesday i phone the Dealer principal "Johan" to find out whats going on and he told me he will investigate and call me back. He called me back and told me it was sold "over the Weekend". So i ask him how was it sold over the weekend if the Salesman Martin phoned me on monday to tell me the car is available? He then became rube and arrogant and told me it was sold and kept repeating "ok bye" as i asked him this. Nothing but arrogance and lies from this Company!
Helpful (0)
|Replies (0)BS
Bilal S
1 reviews | Active since Jan 2020
28 Jan 2020, 07:16
Lies, more lies and Arrogance!
Called for a car in Thursday advertised on Autotrader. Was told its available. I came from Rustenburg only to find out it has been "sold", saleman Martin then called me the next day AGAIN to say its available, i asked how is that possible, he told me his standing by the car and its available. AGAIN i ask him for the Extras of the car and he said he'll call me back, he never did. Monday Morning he calls me AGAIN saying its available, AGAIN i ask him for the extras, he doesn't call me back? Tuesday i phone the Dealer principal "Johan" to find out whats going on and he told me he will investigate and call me back. He called me back and told me it was sold "over the Weekend". So i ask him how was it sold over the weekend if the Salesman Martin phoned me on monday to tell me the car is available? He then became rube and arrogant and told me it was sold and kept repeating "ok bye" as i asked him this. Nothing but arrogance and lies from this Company!
0
Replies (0)cN
cathrine N
1 reviews | Active since Jan 2020
28 Nov 2019, 06:11
Pleasant team, pleasant experience\(--)/
Just wanted to share the wonderful experience I had at this branch. The gentleman who was supposed to attend to my vehicle was not available on the day I took my vehicle in to get my head light replaced however his team members were amazing. From the foreman, filtered down to the team he leads, I experience great service. Well done team, you have earned yourselves an additional customer as I will always come to you for my vehicle needs.
Helpful (0)
|Replies (0)cN
cathrine N
1 reviews | Active since Jan 2020
28 Nov 2019, 06:11
Pleasant team, pleasant experience\(--)/
Just wanted to share the wonderful experience I had at this branch. The gentleman who was supposed to attend to my vehicle was not available on the day I took my vehicle in to get my head light replaced however his team members were amazing. From the foreman, filtered down to the team he leads, I experience great service. Well done team, you have earned yourselves an additional customer as I will always come to you for my vehicle needs.
0
Replies (0)CJ
Cobus J
1 reviews | Active since Jan 2020
28 May 2019, 10:41
2de voertuig
Ek het aan soek gedoen om my kar in te ruil by hulle en ons het 'n ooreenkoms gehaat dat hulle Dinsdag die 21/05/2019 die kar sal kom af lewer by my en so het dit nooit gebeur nie elke dag het hulle 'n storie gehaat toe op die einde se hulle ek kan nie meer nie kar kry nie na dat ek 'n offer op my kar gehaat het en gesê het ek het hom klaar verkoop aan toyota, die persoon wie se kar wat ek sou gekoop het by toyota het 'n nuwe kar gekoop by hulle maar nooit 'n deposito gegee nie maar hulle gee hom 'sy ou kar trug en se vir my dit is nou maar so. ek het 'n aan bod gekry vir R140 000 privaat nadat ek toyota se aanbod aanvaar het van'n kar wat goedkoper is ek sou 'n xuv 500 w6 by hulle gekry het
Helpful (0)
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Cobus J
1 reviews | Active since Jan 2020
28 May 2019, 10:41
2de voertuig
Ek het aan soek gedoen om my kar in te ruil by hulle en ons het 'n ooreenkoms gehaat dat hulle Dinsdag die 21/05/2019 die kar sal kom af lewer by my en so het dit nooit gebeur nie elke dag het hulle 'n storie gehaat toe op die einde se hulle ek kan nie meer nie kar kry nie na dat ek 'n offer op my kar gehaat het en gesê het ek het hom klaar verkoop aan toyota, die persoon wie se kar wat ek sou gekoop het by toyota het 'n nuwe kar gekoop by hulle maar nooit 'n deposito gegee nie maar hulle gee hom 'sy ou kar trug en se vir my dit is nou maar so. ek het 'n aan bod gekry vir R140 000 privaat nadat ek toyota se aanbod aanvaar het van'n kar wat goedkoper is ek sou 'n xuv 500 w6 by hulle gekry het
0
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