Tracetec
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Tracetec
Tracetec has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Tracetec across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Karran M
1 reviews | Active since Jan 2020
23 Sept 2025, 15:09
Appreciation.
I had a problem with my tracking unit. A pleasant technician arrived & sorted both of our cars so quickly that I was surprised. His professional approach was highly appreciated. Keep up the good work.
Helpful (0)
|Replies (0)GC
Grant C
1 reviews | Active since Jan 2020
13 Mar 2024, 19:30
Bad service, overcharged account
Bad service, over charged my account for 2 years, waiting for a refund. Not worried to lose a customer. In the time they took to revert back to me I had already move to a better tracking company with more features and benefits. Do your homework. You pay for what you get, nothing.
Helpful (0)
|Replies (0)GC
Grant C
1 reviews | Active since Jan 2020
13 Mar 2024, 19:30
Bad service, overcharged account
Bad service, over charged my account for 2 years, waiting for a refund. Not worried to lose a customer. In the time they took to revert back to me I had already move to a better tracking company with more features and benefits. Do your homework. You pay for what you get, nothing.
0
Replies (0)PM
Porai M
1 reviews | Active since Jan 2020
6 Apr 2022, 14:27
Bad bad bad people
They will debit you till you are a fossil. They will be nonchalant while doing this. Explanations will fall on deaf ears. No statements for 6 years. Cars do not exist but jeep taking .. Condescension name of the game... Ethics are wanting they would bill your foetus. Check your account regularly... Theft name of the game. Two tears back and forth.... Yhoo.. Terribleeeeeee
Helpful (0)
|Replies (0)PM
Porai M
1 reviews | Active since Jan 2020
6 Apr 2022, 14:27
Bad bad bad people
They will debit you till you are a fossil. They will be nonchalant while doing this. Explanations will fall on deaf ears. No statements for 6 years. Cars do not exist but jeep taking .. Condescension name of the game... Ethics are wanting they would bill your foetus. Check your account regularly... Theft name of the game. Two tears back and forth.... Yhoo.. Terribleeeeeee
0
Replies (0)TL
Tracetec L
1 reviews | Active since Jan 2020
17 Mar 2022, 09:28
Thank you
Always willing to help
Helpful (0)
|Replies (0)TL
Tracetec L
1 reviews | Active since Jan 2020
17 Mar 2022, 09:28
Thank you
Always willing to help
0
Replies (0)RvdM
Renier van der Merwe
1 reviews | Active since Jan 2020
15 Nov 2021, 09:47
Faulty unit clients responsibility
Client for more than 4 years need to constantly contact them to check if device is working, I needed a certificate to prove I have a working tracking unit in my vehicle and Tracetec were unable to give me one as the unit was not working anymore! No one from Tracetek contacted me in order to check faulty unit but they keep taking money every month for something that is not working. Takes more than 2 weeks for feedback from Tracetek and o we apologize is all I get but if my vehicle was stolen the tracking unit was my issue because as per Tracetek the client needs to do a constant check to see of everything is working, what are we paying them for then?
Helpful (0)
|Replies (0)RvdM
Renier van der Merwe
1 reviews | Active since Jan 2020
15 Nov 2021, 09:47
Faulty unit clients responsibility
Client for more than 4 years need to constantly contact them to check if device is working, I needed a certificate to prove I have a working tracking unit in my vehicle and Tracetec were unable to give me one as the unit was not working anymore! No one from Tracetek contacted me in order to check faulty unit but they keep taking money every month for something that is not working. Takes more than 2 weeks for feedback from Tracetek and o we apologize is all I get but if my vehicle was stolen the tracking unit was my issue because as per Tracetek the client needs to do a constant check to see of everything is working, what are we paying them for then?
0
Replies (0)AR
Andrew R
1 reviews | Active since Jan 2020
21 Dec 2019, 11:46
Happy to take monthly premiums without offering any service for years on end.
The few good reviews of people who say that this company has located their car simply cannot compensate. (Clearly, they should be able to find a car - that is what they hold themselves out to be able to do). This company was happy to continue deducting monthly subscriptions from my bank for years on end without actually offering any service at all. When I eventually called them to track my car I was told that they could not do so and had not been able to do so for years. When I raised this with them they shifted responsibility and told me it was the client's responsibility to "maintain" the unit and make sure the battery is changed. (According to them this is their company "policy"). If this really is their "policy", how are they able to justify this? How on earth is a client supposed to maintain a unit they know nothing about? They have (or should have) a manned control centre that detects low batteries or faulty units. How can this ever be the client's responsibility? Is the client supposed to phone up weekly or monthly and ask if the unit is working? (And in the first few years I had the device, they did call me and maintain the unit, but then neglected to do so and then self-servingly blame their clients.)
Helpful (0)
|Replies (0)AR
Andrew R
1 reviews | Active since Jan 2020
21 Dec 2019, 11:46
Happy to take monthly premiums without offering any service for years on end.
The few good reviews of people who say that this company has located their car simply cannot compensate. (Clearly, they should be able to find a car - that is what they hold themselves out to be able to do). This company was happy to continue deducting monthly subscriptions from my bank for years on end without actually offering any service at all. When I eventually called them to track my car I was told that they could not do so and had not been able to do so for years. When I raised this with them they shifted responsibility and told me it was the client's responsibility to "maintain" the unit and make sure the battery is changed. (According to them this is their company "policy"). If this really is their "policy", how are they able to justify this? How on earth is a client supposed to maintain a unit they know nothing about? They have (or should have) a manned control centre that detects low batteries or faulty units. How can this ever be the client's responsibility? Is the client supposed to phone up weekly or monthly and ask if the unit is working? (And in the first few years I had the device, they did call me and maintain the unit, but then neglected to do so and then self-servingly blame their clients.)
0
Replies (0)