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Treehaus
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Treehaus
Treehaus has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Treehaus across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWL
Werner L
1 reviews | Active since Jan 2020
9 Feb 2026, 05:59
Deposit Paid, No Delivery, No Communication, Cancellation Refused
I am extremely disappointed with my experience with Tree Haus I made full payment on 7 January 2026 for a canopy. At the time of payment, I was advised that the work had started and would take approximately three days to complete. After payment, there was no communication at all from Tree House. I made several phone calls, all of which went unanswered. On 13 January 2026, a new person eventually answered the phone and advised that the canopy would take a further 2 to 3 days to complete. Once again, no follow-up, progress updates, or delivery took place. Due to the ongoing delays and complete lack of communication, I formally requested cancellation of the agreement on 27 January 2026. I was told that the matter would be discussed with management and that I would be contacted. No feedback was provided. When I followed up again, I was then told that the work had “already started,” which contradicts the earlier timelines provided and the total absence of communication or proof of progress over more than two weeks. The last communication from Tree House was on 30 January 2026. Since then, there has been no response whatsoever, despite further attempts to resolve the matter. In terms of the Consumer Protection Act (CPA), I am entitled to timely service delivery and proper communication (Section 54), neither of which were provided. I therefore formally requested cancellation and a full refund, which has not yet been honoured. At this point, I have completely lost trust in the company. I am posting this review to warn other consumers and to request that Tree House urgently engage with me to resolve this matter.
Helpful (0)
|Replies (0)WL
Werner L
1 reviews | Active since Jan 2020
9 Feb 2026, 05:59
Deposit Paid, No Delivery, No Communication, Cancellation Refused
I am extremely disappointed with my experience with Tree Haus I made full payment on 7 January 2026 for a canopy. At the time of payment, I was advised that the work had started and would take approximately three days to complete. After payment, there was no communication at all from Tree House. I made several phone calls, all of which went unanswered. On 13 January 2026, a new person eventually answered the phone and advised that the canopy would take a further 2 to 3 days to complete. Once again, no follow-up, progress updates, or delivery took place. Due to the ongoing delays and complete lack of communication, I formally requested cancellation of the agreement on 27 January 2026. I was told that the matter would be discussed with management and that I would be contacted. No feedback was provided. When I followed up again, I was then told that the work had “already started,” which contradicts the earlier timelines provided and the total absence of communication or proof of progress over more than two weeks. The last communication from Tree House was on 30 January 2026. Since then, there has been no response whatsoever, despite further attempts to resolve the matter. In terms of the Consumer Protection Act (CPA), I am entitled to timely service delivery and proper communication (Section 54), neither of which were provided. I therefore formally requested cancellation and a full refund, which has not yet been honoured. At this point, I have completely lost trust in the company. I am posting this review to warn other consumers and to request that Tree House urgently engage with me to resolve this matter.
0
Replies (0)MP
Michelle P
1 reviews | Active since Jan 2020
21 Jul 2025, 08:57
Communication is not important to these people
Communication is non existent to these people. Bought a canopy in March with the security mesh for the back window, they did not have stock (only told me the morning of fitment). Promised to courier it for me. 4 Months later and still no security mesh. They are not answering the messages. Even arranged for it to be collected, still no response from them. Please be very careful of them
Helpful (0)
|Replies (0)MP
Michelle P
1 reviews | Active since Jan 2020
21 Jul 2025, 08:57
Communication is not important to these people
Communication is non existent to these people. Bought a canopy in March with the security mesh for the back window, they did not have stock (only told me the morning of fitment). Promised to courier it for me. 4 Months later and still no security mesh. They are not answering the messages. Even arranged for it to be collected, still no response from them. Please be very careful of them
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jul 2025, 14:50
New, but leaking, rusting canopy !
Was hoping I wouldn't need to resort to a review but has now been nearly 3months without any response from Treehaus and seems that I am now sitting with an expensive new canopy that is already rusting. Had a few problems with the canopy when it was delivered. I was told problems would be sorted out so I was happy to trust them and make payment. After payment unfortunately I'm on my own it seems with a canopy that is useless to me. Won't go into the minor problems on the canopy but main issues are the bad welds where water is leaking in at numerous locations. Within 2 months of purchase the canopy has started rusting at most joint locations on the inside. Really shocked that a business does not take pride in their work and sort out these mistakes immediately. Before my order I had also specifically asked if the rear door design will secure the load bin flap, was not going to order a design that allows flap to be open with canopy closed . This ended up not being the case either so can't lock canopy. It's of no use to me now, was needed to keep gear safe and dry.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jul 2025, 14:50
New, but leaking, rusting canopy !
Was hoping I wouldn't need to resort to a review but has now been nearly 3months without any response from Treehaus and seems that I am now sitting with an expensive new canopy that is already rusting. Had a few problems with the canopy when it was delivered. I was told problems would be sorted out so I was happy to trust them and make payment. After payment unfortunately I'm on my own it seems with a canopy that is useless to me. Won't go into the minor problems on the canopy but main issues are the bad welds where water is leaking in at numerous locations. Within 2 months of purchase the canopy has started rusting at most joint locations on the inside. Really shocked that a business does not take pride in their work and sort out these mistakes immediately. Before my order I had also specifically asked if the rear door design will secure the load bin flap, was not going to order a design that allows flap to be open with canopy closed . This ended up not being the case either so can't lock canopy. It's of no use to me now, was needed to keep gear safe and dry.
0
Replies (0)JT