UC
unifi credit
Unclaimed Business
UC
unifi credit
Unclaimed Business
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Unifi Credit faces significant criticism around loan application delays, unresponsive customer service, and billing disputes. Multiple customers report submitting documents repeatedly without resolution, unauthorized or duplicate debit order deductions, and difficulty obtaining paid-up letters or refunds after settling accounts. Complaints about misleading repayment terms and threatening communication further erode trust. However, a small number of positive reviews highlight individual agents like Jocelyn and Rowena for delivering swift, professional, and caring assistance, suggesting pockets of excellent service within a largely frustrating experience.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.6|25 Reviews
May '25 - Apr '26
5(13%)
4(0%)
3(4.4%)
2(0%)
1(82.6%)
5(13%)
4(0%)
3(4.4%)
2(0%)
1(82.6%)
Frequently Asked Questions About unifi credit
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZN
Zandile N
1 reviews | Active since Jan 2020
12 Mar 2026, 11:10
Disappointed client
I had a load with Unifi, and they handed me over to GL attorneys, and I paid all the money they said I was owing, R11 600. Now I got messages from other debt collectors, they said I was handed over again by UNIFI to them. UNIFI never sent me a paid-up letter since January. I tried to call their office, and they promised to call me back by today. I really need this issue to be resolved because the other debt collectors are harassing me.
Helpful (0)
|Replies (0)ZN
Zandile N
1 reviews | Active since Jan 2020
12 Mar 2026, 11:10
Disappointed client
I had a load with Unifi, and they handed me over to GL attorneys, and I paid all the money they said I was owing, R11 600. Now I got messages from other debt collectors, they said I was handed over again by UNIFI to them. UNIFI never sent me a paid-up letter since January. I tried to call their office, and they promised to call me back by today. I really need this issue to be resolved because the other debt collectors are harassing me.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 12:32
Unifi Loans, don't bother, they wont help
I have been with Unifi credit for almost 2 years now taking loans on a regular basis and have never skipped a single payment. Now when I app**** I sent all the relevant documents 3 times or more but they just could not bother to help me so will chose a different loan company from now on
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 12:32
Unifi Loans, don't bother, they wont help
I have been with Unifi credit for almost 2 years now taking loans on a regular basis and have never skipped a single payment. Now when I app**** I sent all the relevant documents 3 times or more but they just could not bother to help me so will chose a different loan company from now on
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Replies (0)HS
Hlumela S
1 reviews | Active since Jan 2020
20 Feb 2026, 13:17
Disappointing service
I have been emailing them waiting for a response about the statement I've requested and the month they said I didn't pay but I did pay and I sent them proof of payment. However, they have not bothered to respond. Their customer service is disappointing.
Helpful (0)
|Replies (0)HS
Hlumela S
1 reviews | Active since Jan 2020
20 Feb 2026, 13:17
Disappointing service
I have been emailing them waiting for a response about the statement I've requested and the month they said I didn't pay but I did pay and I sent them proof of payment. However, they have not bothered to respond. Their customer service is disappointing.
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Replies (0)DJ
David J
1 reviews | Active since Jan 2020
10 Feb 2026, 13:18
Customer Support Agent was a STAR
Jocelyn, the customer support agent who assisted with an application that literally took 20 minutes from chat start to paid into my account, is a star! Agents like Jocelyn make the world's difference!
Helpful (0)
|Replies (0)DJ
David J
1 reviews | Active since Jan 2020
10 Feb 2026, 13:18
Customer Support Agent was a STAR
Jocelyn, the customer support agent who assisted with an application that literally took 20 minutes from chat start to paid into my account, is a star! Agents like Jocelyn make the world's difference!
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Replies (0)SS
BM
Busiswa M
1 reviews | Active since Jan 2020
3 Feb 2026, 08:50
Application delays due to staff negligence and rude behaivour
App**** for loan and takes more than a week , am bend bound disable, They keep asking for new information I don't have.... Been calling their line and they cut me off... They have my bank statements and payslips but keep on asking for more.... Am very disappointed with the service and how they are making my life a living hell....Been requesting updates for them to call as well . Bad customer service....
Helpful (0)
|Replies (0)BM
Busiswa M
1 reviews | Active since Jan 2020
3 Feb 2026, 08:50
Application delays due to staff negligence and rude behaivour
App**** for loan and takes more than a week , am bend bound disable, They keep asking for new information I don't have.... Been calling their line and they cut me off... They have my bank statements and payslips but keep on asking for more.... Am very disappointed with the service and how they are making my life a living hell....Been requesting updates for them to call as well . Bad customer service....
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Replies (0)SL
Segwale L
1 reviews | Active since Jan 2020
26 Jan 2026, 16:06
Ceo, unhappy customet
To Ceo, a very unhappy loyal customer Hi Mr Ceo I have always been having loans with you and I have been paying them on time. It's only two months we're I fell in arrears. But I don't mind to sort it out. Nkow I am in desperate need of cash and in hospital, I am td that I can't be helped. I have two small loans that I owe R94 and the other R194. Yes I am aware about the others. But consider my track record with you. I have never ever even won excuse my loan. Now I need your urgent assistance but I get thrown out in the cold. Your very disappointed and unhappy client. 8106070519084. 0649441526
Helpful (0)
|Replies (0)SL
Segwale L
1 reviews | Active since Jan 2020
26 Jan 2026, 16:06
Ceo, unhappy customet
To Ceo, a very unhappy loyal customer Hi Mr Ceo I have always been having loans with you and I have been paying them on time. It's only two months we're I fell in arrears. But I don't mind to sort it out. Nkow I am in desperate need of cash and in hospital, I am td that I can't be helped. I have two small loans that I owe R94 and the other R194. Yes I am aware about the others. But consider my track record with you. I have never ever even won excuse my loan. Now I need your urgent assistance but I get thrown out in the cold. Your very disappointed and unhappy client. 8106070519084. 0649441526
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Replies (0)AM
Abednego M
1 reviews | Active since Jan 2020
9 Jan 2026, 13:46
I had 2 accounts with Unifi, the first account I had R2000 left to pay it off and the second one I had R8000 still to pay by unforeseen circumstances I had financial difficulties to pay then I ask my bank to pay it off
I had 2 accounts with Unifi, the first account I had R2000 left to pay it off and the second one I had R8000 still to pay by unforeseen circumstances I had financial difficulties to pay then I ask my bank to pay it off. I requested settlement letters and they made a mistake with the amounts reflecting incorrect and my bank paid accordingly the settlement letters but later they come back to me to say the letters were issued incorrectly they insist I still owe them and they refuse to give me paid ip letters. I dispute to say is their mistake they must take responsibility and own up but the refuse to close my account.
Helpful (0)
|Replies (0)AM
Abednego M
1 reviews | Active since Jan 2020
9 Jan 2026, 13:46
I had 2 accounts with Unifi, the first account I had R2000 left to pay it off and the second one I had R8000 still to pay by unforeseen circumstances I had financial difficulties to pay then I ask my bank to pay it off
I had 2 accounts with Unifi, the first account I had R2000 left to pay it off and the second one I had R8000 still to pay by unforeseen circumstances I had financial difficulties to pay then I ask my bank to pay it off. I requested settlement letters and they made a mistake with the amounts reflecting incorrect and my bank paid accordingly the settlement letters but later they come back to me to say the letters were issued incorrectly they insist I still owe them and they refuse to give me paid ip letters. I dispute to say is their mistake they must take responsibility and own up but the refuse to close my account.
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Replies (0)