Value Co.
Claimed Business
AI Review Summary
Based on recent customer reviews, Value Co. faces significant criticism around its refund and return policies, with multiple customers reporting that staff and managers refused exchanges or refunds even with valid receipts and defective products. Pricing discrepancies between shelves and tills are a recurring frustration, alongside concerns about poor product quality, particularly cookware and electronics. Staff rudeness is frequently highlighted across several branches. On the positive side, some customers appreciate the product variety, reasonable pricing, and helpful staff at select locations, with the Comaro and Cornubia branches earning occasional praise.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.8|15 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Value Co.
Based on recent customer reviews, Value Co. faces significant criticism around its refund and return policies, with multiple customers reporting that staff and managers refused exchanges or refunds even with valid receipts and defective products. Pricing discrepancies between shelves and tills are a recurring frustration, alongside concerns about poor product quality, particularly cookware and electronics. Staff rudeness is frequently highlighted across several branches. On the positive side, some customers appreciate the product variety, reasonable pricing, and helpful staff at select locations, with the Comaro and Cornubia branches earning occasional praise.
Value Co. has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Value Co. across 96 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
Tanya G
1 reviews | Active since Jan 2020
7 Mar 2026, 08:30
Terrible customer service
Value Co longbeach Mall is just terrible with customer service, I bought fuses after the guy working there told me it will work. Got home and 2 fuses blew. One almost blew up in my face. The product is very bad quality. I took my slip and went back to the store for a refund /exchange. The manager refuses to refund me and tells me there's nothing wrong with the product. The store has on the website that they have easy refunds and returns, ja right.
Helpful (0)
|Replies (0)TG
Tanya G
1 reviews | Active since Jan 2020
7 Mar 2026, 08:30
Terrible customer service
Value Co longbeach Mall is just terrible with customer service, I bought fuses after the guy working there told me it will work. Got home and 2 fuses blew. One almost blew up in my face. The product is very bad quality. I took my slip and went back to the store for a refund /exchange. The manager refuses to refund me and tells me there's nothing wrong with the product. The store has on the website that they have easy refunds and returns, ja right.
0
Replies (0)MK
MM
Mike M
1 reviews | Active since Jan 2020
12 Feb 2026, 11:39
Value co Centurion Lifestyle
Centurion lifestyle stores staff and security rude and very unfriendly. See lots of complaints similar to mine. Tough trading times and you treat customers as if they need you…. I will rather pay a bit more or go across the street to the China mall. Really disappointed
Helpful (0)
|Replies (0)MM
Mike M
1 reviews | Active since Jan 2020
12 Feb 2026, 11:39
Value co Centurion Lifestyle
Centurion lifestyle stores staff and security rude and very unfriendly. See lots of complaints similar to mine. Tough trading times and you treat customers as if they need you…. I will rather pay a bit more or go across the street to the China mall. Really disappointed
0
Replies (0)BZ
NM
Nomashweme M
1 reviews | Active since Jan 2020
3 Feb 2026, 14:45
Earphones
I bought a pair of earphone at Value Co. THE GLEN branch. After a month they stopped working, I went to the store to query but I was told 7 days have passed they cannot do anything about it. According to Derick(the guy who assisted me) I should have returned them within 7 days but they were working at the time so how could I have returned them? Derick was not willing to assit me at all, he just told me there's "nothing" they can do. How can an electronic item has 7 days warranty, the earphone are not broken or anything, they just stopped working.
Helpful (0)
|Replies (0)NM
Nomashweme M
1 reviews | Active since Jan 2020
3 Feb 2026, 14:45
Earphones
I bought a pair of earphone at Value Co. THE GLEN branch. After a month they stopped working, I went to the store to query but I was told 7 days have passed they cannot do anything about it. According to Derick(the guy who assisted me) I should have returned them within 7 days but they were working at the time so how could I have returned them? Derick was not willing to assit me at all, he just told me there's "nothing" they can do. How can an electronic item has 7 days warranty, the earphone are not broken or anything, they just stopped working.
0
Replies (0)NL
Neo L
1 reviews | Active since Jan 2020
2 Jan 2026, 14:07
Price on shelves misleading
Dear Value Co I am writing to formally complain about an issue I’ve encountered today with product name “sistema lunch” at Horizon Center Roodeport, Gauteng. Im deeply saddened by the poor service and misleading pricing of product infor shown on the shelves. I believe it is important to bring this matter to your attention in order to seek a resolution and prevent similar occurrences in future. When I arrived at the shop to purchase lunch boxes for my kids the price shown at the shelves was R179.90 per lunch box when I arrived at the till the guy helping me by the name of Jameson told me the price has gone up and now each lunch box costs R299 each. I then requested for the manager to come and explain to me how the price went up but on the shelves it’s showing another price. The assistant manager then made a call to the Manager which is Zinhle ,she then rep**** that Pontso (Jameson)the assistant manager should make a call shes not at work. I stood at the shop for almost 2 hours whilst the assistant manager was busy saying making calls. I eventually left the store without getting any assistance or clarification regarding my issue and ended up paying the R299.99 for each lunch box.Total was R599 I would be highly grateful if you could look into the matter and make an arrangement for the refund of my purchase amount. I would request you to take immediate action. Proof will be attached. Regards Neo Lukhele
Helpful (0)
|Replies (0)NL
Neo L
1 reviews | Active since Jan 2020
2 Jan 2026, 14:07
Price on shelves misleading
Dear Value Co I am writing to formally complain about an issue I’ve encountered today with product name “sistema lunch” at Horizon Center Roodeport, Gauteng. Im deeply saddened by the poor service and misleading pricing of product infor shown on the shelves. I believe it is important to bring this matter to your attention in order to seek a resolution and prevent similar occurrences in future. When I arrived at the shop to purchase lunch boxes for my kids the price shown at the shelves was R179.90 per lunch box when I arrived at the till the guy helping me by the name of Jameson told me the price has gone up and now each lunch box costs R299 each. I then requested for the manager to come and explain to me how the price went up but on the shelves it’s showing another price. The assistant manager then made a call to the Manager which is Zinhle ,she then rep**** that Pontso (Jameson)the assistant manager should make a call shes not at work. I stood at the shop for almost 2 hours whilst the assistant manager was busy saying making calls. I eventually left the store without getting any assistance or clarification regarding my issue and ended up paying the R299.99 for each lunch box.Total was R599 I would be highly grateful if you could look into the matter and make an arrangement for the refund of my purchase amount. I would request you to take immediate action. Proof will be attached. Regards Neo Lukhele
0
Replies (0)lM
MB
Merchelene B
1 reviews | Active since Jan 2020
3 Dec 2025, 13:08
Thank you Value.co
Went to shop at Value.co at Comaro shopping centre on black Friday they had a sale on all their products plus 10% off on anything you buy regardless if it was on sale. Now that is a Black Friday deal!!!
Helpful (0)
|Replies (0)MB
Merchelene B
1 reviews | Active since Jan 2020
3 Dec 2025, 13:08
Thank you Value.co
Went to shop at Value.co at Comaro shopping centre on black Friday they had a sale on all their products plus 10% off on anything you buy regardless if it was on sale. Now that is a Black Friday deal!!!
0
Replies (0)