VF
Villa fragrances Johannesburg
Unclaimed Business
VF
Villa fragrances Johannesburg
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Villa fragrances Johannesburg
Villa fragrances Johannesburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Villa fragrances Johannesburg across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNZ
Nonhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 11:44
Very Disappointed – Poor Service and Communication
This was my second time ordering from Villa Fragrances, and unfortunately, it will be my last. I’m extremely disappointed with their lack of professionalism and communication. First of all, the only way to contact them is via WhatsApp – which is unacceptable for any serious business. I paid in full for my order, including transport costs, only to receive it missing two 60ml perfumes. When I tried to reach out about the missing items, my messages were completely ignored. It’s unacceptable to take someone’s money and then refuse to respond or resolve the issue. This kind of behavior is dishonest and feels like a ****. I would strongly advise others to avoid doing business with them.
Helpful (0)
|Replies (0)NZ
Nonhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 11:44
Very Disappointed – Poor Service and Communication
This was my second time ordering from Villa Fragrances, and unfortunately, it will be my last. I’m extremely disappointed with their lack of professionalism and communication. First of all, the only way to contact them is via WhatsApp – which is unacceptable for any serious business. I paid in full for my order, including transport costs, only to receive it missing two 60ml perfumes. When I tried to reach out about the missing items, my messages were completely ignored. It’s unacceptable to take someone’s money and then refuse to respond or resolve the issue. This kind of behavior is dishonest and feels like a ****. I would strongly advise others to avoid doing business with them.
0
Replies (0)SM
Sizakele M
1 reviews | Active since Jan 2020
13 May 2025, 13:24
Staff refusing customers to use staff toilet
On Saturday the 10th of May 25 I accompanied my sister to villa fragrances in Braamfontein and I stayed behind in the car and she went in to stock as she's selling their perfumes and she went inside with her daughter and my grand daughter whose 8yrs old and my niece is 2yrs 10monts and after few minutes they came out saying that my niece whose in potty training needs to urinate and I asked them why didn't they used the toilet inside and my grand daughter told me that they said they don't have one and I helped her to do it on the pavement. After few minutes again they came out again saying that now my niece needs to poo poo and I asked around for a public toilet until I met a guy looking for clients working for Virginia active and I asked him where can I take my niece to poo poo and he told me I can ask a security guy on the next building of which it was apartments for students, and I asked from that security guard explaining where I'm from and he asked me that where does the staff help themselves if they don't have a toilet and that came to my attention of that question he asked me, and when I got back I asked one of the staff member that if they don't have the toilet where do they help themselves and she told me that they only have staff toilet and that amazed me that they can't help their customers with their staff toilet especially a kid and that has made me very angry because she also told me herself that they refuse that their customers uses their toilet and I asked her for her name and she said she's Amanda. I then asked for a manager and the cared less telling me that that reason why they don't allow customers to use their toilet it's because on the way the toilet there's some stuff that customers shouldn't see. The way I was so upset I told them that I'm going report this to their head office they didn't care because they knew that they are the head office. On Monday I whatsapped them and the manager made me a fool that he'll look at the matter and investigate and come back to me but when I asked him was he not the one talking to on Saturday? that's when he told me about company policy telling me that all retailers have that policy of which that really makes me mad because at the retailers when I ask for a toilet they do let me use it or maybe I'm crazy? What really makes me angry I that when we found the toilet by that apartment my niece had already ****ed on herself and my t-shirt was ruined and smelled bad and we were still going to stock at Xavier I had to go like that and I also had to clean her panty and her trouser with hand soap from the toilet. This for it's a very bad experience 😕 😔
Helpful (0)
|Replies (0)SM
Sizakele M
1 reviews | Active since Jan 2020
13 May 2025, 13:24
Staff refusing customers to use staff toilet
On Saturday the 10th of May 25 I accompanied my sister to villa fragrances in Braamfontein and I stayed behind in the car and she went in to stock as she's selling their perfumes and she went inside with her daughter and my grand daughter whose 8yrs old and my niece is 2yrs 10monts and after few minutes they came out saying that my niece whose in potty training needs to urinate and I asked them why didn't they used the toilet inside and my grand daughter told me that they said they don't have one and I helped her to do it on the pavement. After few minutes again they came out again saying that now my niece needs to poo poo and I asked around for a public toilet until I met a guy looking for clients working for Virginia active and I asked him where can I take my niece to poo poo and he told me I can ask a security guy on the next building of which it was apartments for students, and I asked from that security guard explaining where I'm from and he asked me that where does the staff help themselves if they don't have a toilet and that came to my attention of that question he asked me, and when I got back I asked one of the staff member that if they don't have the toilet where do they help themselves and she told me that they only have staff toilet and that amazed me that they can't help their customers with their staff toilet especially a kid and that has made me very angry because she also told me herself that they refuse that their customers uses their toilet and I asked her for her name and she said she's Amanda. I then asked for a manager and the cared less telling me that that reason why they don't allow customers to use their toilet it's because on the way the toilet there's some stuff that customers shouldn't see. The way I was so upset I told them that I'm going report this to their head office they didn't care because they knew that they are the head office. On Monday I whatsapped them and the manager made me a fool that he'll look at the matter and investigate and come back to me but when I asked him was he not the one talking to on Saturday? that's when he told me about company policy telling me that all retailers have that policy of which that really makes me mad because at the retailers when I ask for a toilet they do let me use it or maybe I'm crazy? What really makes me angry I that when we found the toilet by that apartment my niece had already ****ed on herself and my t-shirt was ruined and smelled bad and we were still going to stock at Xavier I had to go like that and I also had to clean her panty and her trouser with hand soap from the toilet. This for it's a very bad experience 😕 😔
0
Replies (0)EE
Elmari E
1 reviews | Active since Jan 2020
21 Aug 2024, 09:54
Excellent and Prompt service.
I placed an order around 10am on 20 August 2024 and my order was delivered at 10:47 21 August 2024. It was the first time I ordered from Villa and this is absolutely excellent! Fast and efficient and correctly packaged. I will most definitely use this company again.
Helpful (0)
|Replies (0)EE
Elmari E
1 reviews | Active since Jan 2020
21 Aug 2024, 09:54
Excellent and Prompt service.
I placed an order around 10am on 20 August 2024 and my order was delivered at 10:47 21 August 2024. It was the first time I ordered from Villa and this is absolutely excellent! Fast and efficient and correctly packaged. I will most definitely use this company again.
0
Replies (0)