VE
VW Ermelo
Unclaimed Business
VE
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
mD
KD
Khehla D
1 reviews | Active since Jan 2020
11 Jul 2023, 12:14
Poor reporting and service
Very bad service, I bought a coolant reservoir for mk7 gti. They sold me an after market bottle. When installing the bottle was leaking coolant.. I told them that my Car has an "oil level check" warning and the level of the oil is OK. They did diagnose my car and never got it right hence the was no diagnose report provided except the R900 invoice that I have paid. I was expecting a full l diagnosis report printout. Next time make sure when you diagnose a car please provide a diagnosis report print-out. I am an electro-mechanical engineering technician. I am technical that's a poor reporting.
Helpful (0)
|Replies (0)KD
Khehla D
1 reviews | Active since Jan 2020
11 Jul 2023, 12:14
Poor reporting and service
Very bad service, I bought a coolant reservoir for mk7 gti. They sold me an after market bottle. When installing the bottle was leaking coolant.. I told them that my Car has an "oil level check" warning and the level of the oil is OK. They did diagnose my car and never got it right hence the was no diagnose report provided except the R900 invoice that I have paid. I was expecting a full l diagnosis report printout. Next time make sure when you diagnose a car please provide a diagnosis report print-out. I am an electro-mechanical engineering technician. I am technical that's a poor reporting.
0
Replies (0)PM
Palesa M
1 reviews | Active since Jan 2020
2 Dec 2021, 16:25
Excellent service
Excellent service, the best by far. I couldn’t be happier. I love how they bend backwards for a client. I am really blessed to have been in contact with such wonderful people. A shout out to the sales man Naeem and the finance lady Fathima!!
Helpful (0)
|Replies (0)PM
Palesa M
1 reviews | Active since Jan 2020
2 Dec 2021, 16:25
Excellent service
Excellent service, the best by far. I couldn’t be happier. I love how they bend backwards for a client. I am really blessed to have been in contact with such wonderful people. A shout out to the sales man Naeem and the finance lady Fathima!!
0
Replies (0)WL
Wallace L
1 reviews | Active since Jan 2020
19 Nov 2021, 12:33
VW ERMELO SOLD ME A INVOLVED IN AN ACCIDENT WITHOUT ALERTING ME AND NEVER PAID CLIENT REFERRAL MONEY
On 16 October 2021, we bought a used VW Polo cash money for R145 100 under the sales person by the name of Vusi and Fatima Desai. Vusi promised to deliver the car on the 19 October 2021 so that i can check it myself and then deliver it to Simon in Rustenburg and Fatima then told me that it is impossible but only on Wednesday (20 October 2021) as Vusi is on leave. At the beginning i clearly conveyed a message that i am buying the car for cash and it is for a friend to start Uber Business and what will i get in return as the car would be registered under Simons names (Friend) and i also request a cap and a golf shirt. Vusi told me not to worry at all. A hamper was given to me but no discount and me as i was told that they would be registering the car for me. When the car delivered on 20 October 2021, the gift bag was in the car and papers that reflected the purchase. Along the week post the delivery of the car, i asked about the plates and registration disc and only to be told that Fatima has included the papers as she expects us to register the car on our own and when i checked with Vusi, he acknowledged an error and gave me two options; 1. Either i register the car on my own or ; 2. Forward them the original documents to do the process. I had to drive from Pretoria to Rustenburg to collect the original papers to be able to register the car (I agreed to go with option 1). on 4 November 2021, I managed to complete all the processes of registering the car under Simon Matsafu and also purchased the number plates. I sent all the invoices and asked for my refund. On the same day on 4 November 2021, i asked about client referral as that is what i did in this case. I was told that these words by Vusi: "Any client i refer to him and the car is delivered one gets in-between R3 000 and R5 000 per client" and my reply was that it is exactly what i did and was expecting the amount without having to make follow ups. Vusi then told me that I was supposed to have done so from the start and i told him that telephonically, it is what i mentioned as per my statement above from the beginning of the sentence. I then told him that he should ask the manager to call me or i will take it up with them. On 8 November 2021, i made a follow up that this matter of client referral must be concluded; i will be escalating the matter to senior management. A call with another gentleman from a landline number 017-801-7610 and later 082724-7867. A gentleman with an Indian accent contacted me to inform me that i cannot get anything as it is past the timeline. I told him that i am not a specialist into this but i deserve the reward. I then asked that he gave me the Managers contacts if he cannot assist so that i can escalate the matter or alternatively i will go to another platform to report such. I gave them a reminder both the gentleman and Vusi to forward the Managers contacts but nothing happened. I also alerted them that the car sold to Simon was in an accident but nothing was alerted to me and they act as if such has never been notified. I have pictures of the areas with damages, as the repairs done in the car are not of quality. Along the windscreen, one can see big gaps and inside the body nearby the battery, one can see the quick repairs done in the car. I feel injustice has been done to me in the following ways: 1. The award must be paid in full after all the inconveniences 2. As a customer, not just a customer, but a very loyal VW customer who have been in the VW system for more than 2 decades now and having a chain of friends and Family buying VW cars, such service has never been rendered to me. Please pay the money into my account as you still have my banking details and also explain why was the issue of alerting me that the car was in an accident was never explained to me so that i can also inform Mr Simon accordingly. Imagine how will Mr Simon will react to discover that the car was in an accident without me having told him from day one and it will also sound like i intentionally bought him a good looking car from outside but dangerous as it has been in an accident by the VW dealer. admin@ermelovw.co.za Wally 0828104262
Helpful (0)
|Replies (0)WL
Wallace L
1 reviews | Active since Jan 2020
19 Nov 2021, 12:33
VW ERMELO SOLD ME A INVOLVED IN AN ACCIDENT WITHOUT ALERTING ME AND NEVER PAID CLIENT REFERRAL MONEY
On 16 October 2021, we bought a used VW Polo cash money for R145 100 under the sales person by the name of Vusi and Fatima Desai. Vusi promised to deliver the car on the 19 October 2021 so that i can check it myself and then deliver it to Simon in Rustenburg and Fatima then told me that it is impossible but only on Wednesday (20 October 2021) as Vusi is on leave. At the beginning i clearly conveyed a message that i am buying the car for cash and it is for a friend to start Uber Business and what will i get in return as the car would be registered under Simons names (Friend) and i also request a cap and a golf shirt. Vusi told me not to worry at all. A hamper was given to me but no discount and me as i was told that they would be registering the car for me. When the car delivered on 20 October 2021, the gift bag was in the car and papers that reflected the purchase. Along the week post the delivery of the car, i asked about the plates and registration disc and only to be told that Fatima has included the papers as she expects us to register the car on our own and when i checked with Vusi, he acknowledged an error and gave me two options; 1. Either i register the car on my own or ; 2. Forward them the original documents to do the process. I had to drive from Pretoria to Rustenburg to collect the original papers to be able to register the car (I agreed to go with option 1). on 4 November 2021, I managed to complete all the processes of registering the car under Simon Matsafu and also purchased the number plates. I sent all the invoices and asked for my refund. On the same day on 4 November 2021, i asked about client referral as that is what i did in this case. I was told that these words by Vusi: "Any client i refer to him and the car is delivered one gets in-between R3 000 and R5 000 per client" and my reply was that it is exactly what i did and was expecting the amount without having to make follow ups. Vusi then told me that I was supposed to have done so from the start and i told him that telephonically, it is what i mentioned as per my statement above from the beginning of the sentence. I then told him that he should ask the manager to call me or i will take it up with them. On 8 November 2021, i made a follow up that this matter of client referral must be concluded; i will be escalating the matter to senior management. A call with another gentleman from a landline number 017-801-7610 and later 082724-7867. A gentleman with an Indian accent contacted me to inform me that i cannot get anything as it is past the timeline. I told him that i am not a specialist into this but i deserve the reward. I then asked that he gave me the Managers contacts if he cannot assist so that i can escalate the matter or alternatively i will go to another platform to report such. I gave them a reminder both the gentleman and Vusi to forward the Managers contacts but nothing happened. I also alerted them that the car sold to Simon was in an accident but nothing was alerted to me and they act as if such has never been notified. I have pictures of the areas with damages, as the repairs done in the car are not of quality. Along the windscreen, one can see big gaps and inside the body nearby the battery, one can see the quick repairs done in the car. I feel injustice has been done to me in the following ways: 1. The award must be paid in full after all the inconveniences 2. As a customer, not just a customer, but a very loyal VW customer who have been in the VW system for more than 2 decades now and having a chain of friends and Family buying VW cars, such service has never been rendered to me. Please pay the money into my account as you still have my banking details and also explain why was the issue of alerting me that the car was in an accident was never explained to me so that i can also inform Mr Simon accordingly. Imagine how will Mr Simon will react to discover that the car was in an accident without me having told him from day one and it will also sound like i intentionally bought him a good looking car from outside but dangerous as it has been in an accident by the VW dealer. admin@ermelovw.co.za Wally 0828104262
0
Replies (0)MY
sM
siyanda M
1 reviews | Active since Jan 2020
12 Oct 2020, 10:06
GREAT CUSTOMER SERVICE
I BOOKED MY VW POLO FOR A 75000KM SERVICE AND I WAS ASSISTED BY A GUY BY THE NAME OF BILLY SAULSE, HE WAS VERY PROFESSIONAL AND EXPLAINED EVERYTHING, HE ALSO ANSWER ALL OF MY QUESTIONS. KEEP UP THE GOOD WORK
Helpful (0)
|Replies (0)sM
siyanda M
1 reviews | Active since Jan 2020
12 Oct 2020, 10:06
GREAT CUSTOMER SERVICE
I BOOKED MY VW POLO FOR A 75000KM SERVICE AND I WAS ASSISTED BY A GUY BY THE NAME OF BILLY SAULSE, HE WAS VERY PROFESSIONAL AND EXPLAINED EVERYTHING, HE ALSO ANSWER ALL OF MY QUESTIONS. KEEP UP THE GOOD WORK
0
Replies (0)