Webuycars.co.za
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webuycars.co.za delivers a polarised experience where in-branch sales staff consistently earn praise for friendliness and patience, while post-sale processes such as refunds, registration documents, and mechanical defect resolution generate sustained frustration. Customers repeatedly name specific salespeople as standout, but escalations to customer care and head office often go unanswered, eroding trust once money has changed hands.
Replied to 85% of negative reviews
Reply time on negative reviews: 31h 20m
TrustIndex
9
Ranking
#4
in Car Dealerships
Reply Time
7h 54m
NPS Score
23
Recommended: Likely
Replied to 85% of negative reviews
Reply time on negative reviews: 31h 20m
Jun '25 - May '26
Based on recent customer reviews, Webuycars.co.za delivers a polarised experience where in-branch sales staff consistently earn praise for friendliness and patience, while post-sale processes such as refunds, registration documents, and mechanical defect resolution generate sustained frustration. Customers repeatedly name specific salespeople as standout, but escalations to customer care and head office often go unanswered, eroding trust once money has changed hands.
Webuycars.co.za's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Sales consultants across branches like Rustenburg, Midstream, George and JHB South are repeatedly named and praised for patience, product knowledge, and going the extra mile. Customers describe staff as friendly, honest, and dedicated, often singling out individuals such as Given Moremi, Msizi Nkosi, and Dihan Rabe.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I would like to write a review about Webuycars.co.za Rameez Jakoet @Richmond branch. Rameez delivered a outstanding service. In my opinion, he is one of the best. His personality, patience was at its best. He made sure that me and my family was happy with the car we chosed and was willing to answer any question I had. He was really the best and for that I'm grateful. I would definitely refer him to people in need of a great service.
1 reviews | Active since Jan 2020
I would like to write a review about Webuycars.co.za Rameez Jakoet @Richmond branch. Rameez delivered a outstanding service. In my opinion, he is one of the best. His personality, patience was at its best. He made sure that me and my family was happy with the car we chosed and was willing to answer any question I had. He was really the best and for that I'm grateful. I would definitely refer him to people in need of a great service.
The most common complaint about Webuycars.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. A recurring pattern shows vehicles failing within days or weeks of purchase, with engine, gearbox, suspension, and electrical faults not disclosed in Dekra reports. Customers report rejected repair claims, denied refunds, and being told general wear and tear absolves the dealer, leaving buyers with significant out-of-pocket costs.
Webuycars.co.za scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.3); their weakest is After-Sales Service (2.6). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Webuycars.co.za has a TrustIndex of 9 out of 10 on Hellopeter, based on 14,582 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 31 hours 20 min. Hellopeter has tracked Webuycars.co.za across 46,646 total reviews. How is the TrustIndex calculated? →