Webuycars.co.za
Verified Business
|4.7|12,920 Reviews (last 12 months)|Responds in 5h 26m
Webuycars.co.za
Verified Business
|4.7
12,920 Reviews (last 12 months)
Responds in 5h 26m
Rated in:
Scores reflect the Overall AI Score for each category
Webuycars.co.za
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webuycars.co.za delivers a polarised experience where named sales consultants drive overwhelmingly positive showroom interactions, while post-sale support, vehicle condition disclosure, and refund handling generate severe frustration. Strengths cluster around Staff Professionalism (4.3) and Sales Process (4.1), with customers repeatedly praising specific salespeople by name across branches. Concerns concentrate on After-Sales Service (2.6), Vehicle Condition (2.8), and Communication (2.9) once issues arise.
Replied to 93% of negative reviews
Reply time on negative reviews: 31h 51m
TrustIndex
10
Perfect Score
Ranking
#9
in Car Dealerships
Reply Time
5h 26m
NPS Score
24
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 31h 51m
Aug '25 - Jul '26
Based on recent customer reviews, Webuycars.co.za delivers a polarised experience where in-branch sales staff consistently earn praise for friendliness and patience, while post-sale processes such as refunds, registration documents, and mechanical defect resolution generate sustained frustration. Customers repeatedly name specific salespeople as standout, but escalations to customer care and head office often go unanswered, eroding trust once money has changed hands.
Webuycars.co.za's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Sales consultants across branches like Rustenburg, Midstream, George and JHB South are repeatedly named and praised for patience, product knowledge, and going the extra mile. Customers describe staff as friendly, honest, and dedicated, often singling out individuals such as Given Moremi, Msizi Nkosi, and Dihan Rabe.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Thabang Magano We-buy-cars midstream gave me excellent service, very professional and efficient. Deserves a raise!! 26/05/2026
1 reviews | Active since May 2026
I had an absolutely exceptional experience with Mawanda Nkombisa at WeBuyCars Port Elizabeth. From start to finish, Mawanda was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. What stood out most was the excellent communication and honesty — everything was explained clearly, and I felt completely comfortable and confident every step of the way. Mawanda went above and beyond to make the experience smooth, stress-free, and efficient. It’s rare to find someone so dedicated to outstanding customer service these days. If you are buying or selling a vehicle, I highly recommend asking for Mawanda Nkombisa. Truly a credit to the WeBuyCars team!
1 reviews | Active since May 2026
I had an absolutely exceptional experience with Mawanda Nkombisa at WeBuyCars Port Elizabeth. From start to finish, Mawanda was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. What stood out most was the excellent communication and honesty — everything was explained clearly, and I felt completely comfortable and confident every step of the way. Mawanda went above and beyond to make the experience smooth, stress-free, and efficient. It’s rare to find someone so dedicated to outstanding customer service these days. If you are buying or selling a vehicle, I highly recommend asking for Mawanda Nkombisa. Truly a credit to the WeBuyCars team!
The most common complaint about Webuycars.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. A recurring pattern shows vehicles failing within days or weeks of purchase, with engine, gearbox, suspension, and electrical faults not disclosed in Dekra reports. Customers report rejected repair claims, denied refunds, and being told general wear and tear absolves the dealer, leaving buyers with significant out-of-pocket costs.
Webuycars.co.za scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.3); their weakest is After-Sales Service (2.6). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Webuycars.co.za has a TrustIndex of 10 out of 10 on Hellopeter, based on 12,920 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 31 hours 51 min. Hellopeter has tracked Webuycars.co.za across 47,139 total reviews. How is the TrustIndex calculated? →