Weelee
Verified Business
|4.4|737 Reviews (last 12 months)|Responds in 17h 19m
Weelee
Verified Business
|4.4
737 Reviews (last 12 months)
Responds in 17h 19m
Rated in:
Scores reflect the Overall AI Score for each category
Weelee
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Weelee delivers a largely positive selling experience defined by speed, fair pricing, and named agents who go the extra mile. However, the buying side of the business shows a different picture, with recurring complaints about undisclosed defects on Platinum-rated vehicles, weak after-sales support, and unresolved warranty disputes that frustrate customers long after the sale.
Replied to 100% of negative reviews
Reply time on negative reviews: 40h 18m
TrustIndex
8.7
Ranking
#21
in Car Dealerships
Reply Time
17h 19m
NPS Score
49
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 40h 18m
Aug '25 - Jul '26
Based on recent customer reviews, Weelee delivers a largely positive selling experience defined by speed, fair pricing, and named agents who go the extra mile. However, the buying side of the business shows a different picture, with recurring complaints about undisclosed defects on Platinum-rated vehicles, weak after-sales support, and unresolved warranty disputes that frustrate customers long after the sale.
Weelee's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Sellers consistently praise the speed and ease of the selling process (7.7), with home inspections, instant payment, and fair offers that often beat competitors. Named agents like Clinton, Shane, Miguel and Kabir are repeatedly cited for making transactions effortless and transparent.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2016
Disappointed: I saw an advert for a certain car and went to Weelee on Friday morning, 22 May 2026, but upon arrival I was told that one of the salesmen (Vincent) had taken the car with him and was attending a funeral over the weekend, meaning the car would only be returned on Monday. I was also informed that the sales staff use the vehicles as their personal fleet, even when they are on leave. As a customer I asked myself what could be happening to the car over that time, the driver could not even bring it back even after being told that there's a potential buyer. Imagine travelling all the way to Weelee only to find that the car is not even available. Very unprofessional.
1 reviews | Active since May 2016
Disappointed: I saw an advert for a certain car and went to Weelee on Friday morning, 22 May 2026, but upon arrival I was told that one of the salesmen (Vincent) had taken the car with him and was attending a funeral over the weekend, meaning the car would only be returned on Monday. I was also informed that the sales staff use the vehicles as their personal fleet, even when they are on leave. As a customer I asked myself what could be happening to the car over that time, the driver could not even bring it back even after being told that there's a potential buyer. Imagine travelling all the way to Weelee only to find that the car is not even available. Very unprofessional.
The most common complaint about Weelee, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality (3.9) is the weakest theme. Buyers report Platinum-rated cars with engine failures, clutch issues, suspension faults, brake problems, missing wheel nuts and undisclosed accident damage. DEKRA reports are questioned, and warranty shortfalls leave customers paying thousands for repairs shortly after purchase.
Weelee scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.3); their weakest is After-Sales Service (2.3). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Weelee has a TrustIndex of 8.7 out of 10 on Hellopeter, based on 737 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 40 hours 18 min. Hellopeter has tracked Weelee across 6,154 total reviews. How is the TrustIndex calculated? →