Weelee
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Weelee delivers a largely positive selling experience driven by standout sales agents and fast, efficient transactions. Customers praise named consultants, competitive offers, and quick payments. However, after-sales support, vehicle condition on so-called Platinum listings, and post-sale communication emerge as serious recurring pain points that materially undermine otherwise excellent front-end service.
Replied to 90% of negative reviews
Reply time on negative reviews: 45h 37m
TrustIndex
8.3
Ranking
#6
in Car Dealerships
Reply Time
30h 6m
NPS Score
53
Recommended: Very Likely
Replied to 90% of negative reviews
Reply time on negative reviews: 45h 37m
Jun '25 - May '26
Based on recent customer reviews, Weelee delivers a largely positive selling experience defined by speed, fair pricing, and named agents who go the extra mile. However, the buying side of the business shows a different picture, with recurring complaints about undisclosed defects on Platinum-rated vehicles, weak after-sales support, and unresolved warranty disputes that frustrate customers long after the sale.
Weelee's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Sellers consistently praise the speed and ease of the selling process (7.7), with home inspections, instant payment, and fair offers that often beat competitors. Named agents like Clinton, Shane, Miguel and Kabir are repeatedly cited for making transactions effortless and transparent.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Really disappointed in the service I received at Weelee. On the first day everything was great, got an offer from a "Trusted Dealer" and accepted the offer. Was told the dealer would contact me and he never did. The person at Weelee assisting wasnt much help either and nonchalantly just said looks like the dealer isnt going to respond. An entire week of finding a buyer for my vehicle was wasted. If this is a trusted process I dont want to know what the alternative looks like. Afterwards, the consultant just send a generic message (even forgets to put my name and surname in) to say they havent found a buyer. Really bad service as a 1st time use. No enthusiasm from the consultant either and had to keep following up myself as to what the situation was.
1 reviews | Active since Jan 2020
Really disappointed in the service I received at Weelee. On the first day everything was great, got an offer from a "Trusted Dealer" and accepted the offer. Was told the dealer would contact me and he never did. The person at Weelee assisting wasnt much help either and nonchalantly just said looks like the dealer isnt going to respond. An entire week of finding a buyer for my vehicle was wasted. If this is a trusted process I dont want to know what the alternative looks like. Afterwards, the consultant just send a generic message (even forgets to put my name and surname in) to say they havent found a buyer. Really bad service as a 1st time use. No enthusiasm from the consultant either and had to keep following up myself as to what the situation was.
1 reviews | Active since Jan 2020
Shane was my sales consultant. Made me feel at ease for what can be a stressful occasion. Felt like he was after a win win for me and Weelee which is alwasy great to see. Huge thanks to you Shane.
1 reviews | Active since Jan 2020
Shane was my sales consultant. Made me feel at ease for what can be a stressful occasion. Felt like he was after a win win for me and Weelee which is alwasy great to see. Huge thanks to you Shane.
1 reviews | Active since Jan 2020
Empty promises and no response and after serivce once your contract has been signed.I purchased a vehicle in october of 2025,after a struggle to get my vehicle after a week of negotiations and constantly moving the delivery date.The vehicle was delivered without any feul as agreed apon or paperwork to register it in the provinsie i reside in. 6 months after taking delivery I only recieved the paperwork.i was promised that after I have done the roadworthy and registration I would be reimbursed in full.after 6 weeks of providing all the proof of payments and not being rep**** to on my enquiries.WORST AFTER SALES EXPERIENCE EVER.
1 reviews | Active since Jan 2020
Empty promises and no response and after serivce once your contract has been signed.I purchased a vehicle in october of 2025,after a struggle to get my vehicle after a week of negotiations and constantly moving the delivery date.The vehicle was delivered without any feul as agreed apon or paperwork to register it in the provinsie i reside in. 6 months after taking delivery I only recieved the paperwork.i was promised that after I have done the roadworthy and registration I would be reimbursed in full.after 6 weeks of providing all the proof of payments and not being rep**** to on my enquiries.WORST AFTER SALES EXPERIENCE EVER.
1 reviews | Active since Jan 2020
Do NOT buy a car from Weelee. This has been the worst vehicle-buying experience I have ever had. The vehicle was sold to me as a “Platinum Status” vehicle, with the sales representative assuring me that there were no issues. However, after driving just a few kilometres from collection, I encountered two problems. I returned the vehicle for repairs and, after waiting two weeks, was told everything had been fixed. Upon collecting it, I discovered—again within a few kilometres—that one of the original issues had not been resolved. I informed the dealership, but was ignored for over a month, to the point where I had to show up in person to speak to management. The vehicle then went in for a second repair attempt. A week later, I was told the issue had been fixed. This time, I barely made it out of the dealership before getting stuck at a traffic light, unable to get the car into gear—and unbelievably, the original issue was still not resolved. In February, I returned the vehicle again and was informed that the clutch had failed, which was the 4th issue by this point. Keep in mind, this was sold as a “Platinum Status” vehicle. After giving the dealership multiple opportunities to fix the vehicle, in good faith, I exercised my right under the Consumer Protection Act and requested a refund within the first six months—only for my right to be denied. Out of the nearly six months since purchase, I have only been able to use the vehicle for three months, yet they still refuse to honour my right to a refund. Absolutely disgraceful!
1 reviews | Active since Jan 2020
Do NOT buy a car from Weelee. This has been the worst vehicle-buying experience I have ever had. The vehicle was sold to me as a “Platinum Status” vehicle, with the sales representative assuring me that there were no issues. However, after driving just a few kilometres from collection, I encountered two problems. I returned the vehicle for repairs and, after waiting two weeks, was told everything had been fixed. Upon collecting it, I discovered—again within a few kilometres—that one of the original issues had not been resolved. I informed the dealership, but was ignored for over a month, to the point where I had to show up in person to speak to management. The vehicle then went in for a second repair attempt. A week later, I was told the issue had been fixed. This time, I barely made it out of the dealership before getting stuck at a traffic light, unable to get the car into gear—and unbelievably, the original issue was still not resolved. In February, I returned the vehicle again and was informed that the clutch had failed, which was the 4th issue by this point. Keep in mind, this was sold as a “Platinum Status” vehicle. After giving the dealership multiple opportunities to fix the vehicle, in good faith, I exercised my right under the Consumer Protection Act and requested a refund within the first six months—only for my right to be denied. Out of the nearly six months since purchase, I have only been able to use the vehicle for three months, yet they still refuse to honour my right to a refund. Absolutely disgraceful!
1 reviews | Active since Jan 2020
Responded fast. Viewed the car and made an offer immediately. Offer was significantly higher than that other big company who “buys cars.” Deal concluded and money paid immediately. Simple process.
The most common complaint about Weelee, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality (3.9) is the weakest theme. Buyers report Platinum-rated cars with engine failures, clutch issues, suspension faults, brake problems, missing wheel nuts and undisclosed accident damage. DEKRA reports are questioned, and warranty shortfalls leave customers paying thousands for repairs shortly after purchase.
Weelee scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.3); their weakest is After-Sales Service (2.3). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Weelee has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 867 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 45 hours 37 min. Hellopeter has tracked Weelee across 6,229 total reviews. How is the TrustIndex calculated? →