WA
Western Accessories
Unclaimed Business
WA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ferdi
1 reviews | Active since Jan 2020
21 Mar 2024, 12:33
First time customer not buying here again- waiting on refund!
Payed for a fishing reel on the 12/03/2024, Received an email on the 15/03/2024 that the fishing reel is not in stock and discontinued. I’ve send my bank details on the same day to the email provided to get a refund. Today is 21/03/204 and the only communication i received yet trying to get answers why its taking so long to refund me was on there whatsapp line when they only said: “Good day, can you please resend”. That was 24 hours ago and no communication like for instance: “ Thank you, we will process the payment as soon as possible, sorry for the in convenience”. First time customer, never buying here again!
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Ferdi
1 reviews | Active since Jan 2020
21 Mar 2024, 12:33
First time customer not buying here again- waiting on refund!
Payed for a fishing reel on the 12/03/2024, Received an email on the 15/03/2024 that the fishing reel is not in stock and discontinued. I’ve send my bank details on the same day to the email provided to get a refund. Today is 21/03/204 and the only communication i received yet trying to get answers why its taking so long to refund me was on there whatsapp line when they only said: “Good day, can you please resend”. That was 24 hours ago and no communication like for instance: “ Thank you, we will process the payment as soon as possible, sorry for the in convenience”. First time customer, never buying here again!
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Anonymous
1 reviews | Active since Jan 2020
15 Jun 2022, 05:56
Advertising stock and selling when they don't even have it!
I purchased some lures (quite a big amount of money) on line. They had advertised them as in stock. They emailed me the invoice, I did and eft and then a week went buy and I heard nothing. Phoned and asked about my order? They are so sorry their system must have lost it. They are busy backing and will courier it immediately. An hour later they phone to say.. sorry no stock.. what must they do with my money??? I has been two week of phoning, emails and begging and they keep on promising the payment has been loaded but it just does not get done! It's ridiculous!
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Anonymous
1 reviews | Active since Jan 2020
15 Jun 2022, 05:56
Advertising stock and selling when they don't even have it!
I purchased some lures (quite a big amount of money) on line. They had advertised them as in stock. They emailed me the invoice, I did and eft and then a week went buy and I heard nothing. Phoned and asked about my order? They are so sorry their system must have lost it. They are busy backing and will courier it immediately. An hour later they phone to say.. sorry no stock.. what must they do with my money??? I has been two week of phoning, emails and begging and they keep on promising the payment has been loaded but it just does not get done! It's ridiculous!
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Ray C
1 reviews | Active since Jan 2020
20 Nov 2020, 14:24
Pathetic Service - Western Accessories
The call in assistance is apathetic for this angling shop. You are always first in line and no answers, when you are lucky enough for someone to answer, you ask your question and then are transferred to an extension where no one answers and then transferred to voice mail and then you are cut off. No one ever calls back. Unfortunately when a company dominates an industry, customer service becomes non existent.
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Ray C
1 reviews | Active since Jan 2020
20 Nov 2020, 14:24
Pathetic Service - Western Accessories
The call in assistance is apathetic for this angling shop. You are always first in line and no answers, when you are lucky enough for someone to answer, you ask your question and then are transferred to an extension where no one answers and then transferred to voice mail and then you are cut off. No one ever calls back. Unfortunately when a company dominates an industry, customer service becomes non existent.
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Wouter S
1 reviews | Active since Jan 2020
20 Aug 2020, 16:37
Bad Bad Customer Service
Two weeks ago I took my boat in for a quote on repairs, this on a Friday. I was told that somebody would get back to me on Tuesday with a quote. Come the next Friday, still, nothing, so I call and get told they will get somebody to call me back with a qoute. Today, another week later I call again and get told the same thing. By the end of day still nothing so I decide to visit the shop. At the shop there is no boat, it has been taken off site but nobody can tell me anymore than that. Very livid I now leave the shop before I say or do something I am going to regret, and an hour later I call back and ask to speak to somebody in charge, I am then put through to Saaid. This person then tries to put the blame on me saying that he told me they do not usually work on anything other than DM Craft, not Carp King. I was so angry at this attitude that I could not speak so I put the phone down again. 20 minutes later I was called with a quote that was very reasonable, but because I was so upset i asked for some time and I will get back to them with an answer, only to be told that I must be hasty about it because they cannot hang onto this job forever. All that was needed right in the begining was an apology and a commitment to endevour at better customer service, it would have made all the difference in the world. But obviously this is too much to ask of Western Accesories. I will take my boat and my business elsewhere, just down the road to Mias in fact.
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Wouter S
1 reviews | Active since Jan 2020
20 Aug 2020, 16:37
Bad Bad Customer Service
Two weeks ago I took my boat in for a quote on repairs, this on a Friday. I was told that somebody would get back to me on Tuesday with a quote. Come the next Friday, still, nothing, so I call and get told they will get somebody to call me back with a qoute. Today, another week later I call again and get told the same thing. By the end of day still nothing so I decide to visit the shop. At the shop there is no boat, it has been taken off site but nobody can tell me anymore than that. Very livid I now leave the shop before I say or do something I am going to regret, and an hour later I call back and ask to speak to somebody in charge, I am then put through to Saaid. This person then tries to put the blame on me saying that he told me they do not usually work on anything other than DM Craft, not Carp King. I was so angry at this attitude that I could not speak so I put the phone down again. 20 minutes later I was called with a quote that was very reasonable, but because I was so upset i asked for some time and I will get back to them with an answer, only to be told that I must be hasty about it because they cannot hang onto this job forever. All that was needed right in the begining was an apology and a commitment to endevour at better customer service, it would have made all the difference in the world. But obviously this is too much to ask of Western Accesories. I will take my boat and my business elsewhere, just down the road to Mias in fact.
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