Yesplay
Verified Business
|3.4|168 Reviews (last 12 months)|Responds in 39h 49m
Yesplay
Verified Business
|3.4
168 Reviews (last 12 months)
Responds in 39h 49m
Scores reflect the Overall AI Score for each category
Yesplay
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Yesplay shows a sharply divided experience. Loyal players praise fast payouts, smooth platform performance and friendly support, while a substantial group reports serious withdrawal delays, verification loops and locked winnings. Sports betting and casino game variety are appreciated, but financial trust and dispute handling emerge as the most damaging pain points affecting the brand reputation.
Replied to 100% of negative reviews
Reply time on negative reviews: 34h 36m
TrustIndex
6.6
Ranking
#3
in Betting & Gambling
Reply Time
39h 49m
NPS Score
-58
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 34h 36m
Sep '25 - Aug '26
Based on recent customer reviews, Yesplay shows a sharply divided experience. Loyal players praise fast payouts, smooth platform performance and friendly support, while a substantial group reports serious withdrawal delays, verification loops and locked winnings. Sports betting and casino game variety are appreciated, but financial trust and dispute handling emerge as the most damaging pain points affecting the brand reputation.
Yesplay's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. Players enjoy the wide range of sports events, slots and casino games, competitive odds and a clean interface. Many highlight regular updates, smooth gameplay and the absence of spammy bonus push notifications. Platform, Product & Experience (3.3).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Sit hier bets op sokker, kon al lekker wen. Uitbetalings kom vinnig
1 reviews | Active since May 2026
Sit hier bets op sokker, kon al lekker wen. Uitbetalings kom vinnig
1 reviews | Active since May 2026
Made a withdrawal on Saturday it didn't process to my account canceled it yesterday and made another one I still haven't received the money
1 reviews | Active since May 2026
Made a withdrawal on Saturday it didn't process to my account canceled it yesterday and made another one I still haven't received the money
1 reviews | Active since May 2026
Ek hou daarvan dat jy in hierdie casino slots saam met vriende in dieselfde mode kan speel, kyk wie wen die meeste. Ons het nou al n tradisie elke Vrydag aand om bymekaar te kom en te speel. Die admin het selfs vir ons groep promo codes gegee dis nogal lekker.
1 reviews | Active since May 2026
Ek hou daarvan dat jy in hierdie casino slots saam met vriende in dieselfde mode kan speel, kyk wie wen die meeste. Ons het nou al n tradisie elke Vrydag aand om bymekaar te kom en te speel. Die admin het selfs vir ons groep promo codes gegee dis nogal lekker.
The most common complaint about Yesplay, based on Hellopeter's AI analysis of recent customer reviews, is Customer Support & Communication. Customers describe scripted bot replies, long live chat waits, unanswered emails and chats closed mid-issue. While some agents like Lerato and Mpho earn praise, escalations frequently stall with no ownership during disputes. Customer Support & Communication (2.4).
Yesplay scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Platform Experience (3.3); their weakest is Account Access (2.2). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
Yesplay has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 168 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 34 hours 36 min. Hellopeter has tracked Yesplay across 1,454 total reviews. How is the TrustIndex calculated? →