FZ
Fairmont Zimbali Lodge
Unclaimed Business
FZ
Fairmont Zimbali Lodge
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#9
in Travel & Vacation
NPS Score
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Zama N
1 reviews | Active since Jan 2020
6 Mar 2024, 10:04
Accommodation 28 club drive
We were at Zimbali this passed weekend , located at 28 club drive. They placed us to a horrible place, the accommodation was not worth the price that we paid for. The kitchen units were falling down others were locked with chains. Showers were broken. Taps were broken. Furniture was horrible, the legs of the sofas were tapped with brown tape. The pool was not clean. The sheets were not clean which is very unhygienic. It is not a place you should book people at considering that it was ove 10k. I am really angry because our money went down the drain for that accommodation
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Zama N
1 reviews | Active since Jan 2020
6 Mar 2024, 10:04
Accommodation 28 club drive
We were at Zimbali this passed weekend , located at 28 club drive. They placed us to a horrible place, the accommodation was not worth the price that we paid for. The kitchen units were falling down others were locked with chains. Showers were broken. Taps were broken. Furniture was horrible, the legs of the sofas were tapped with brown tape. The pool was not clean. The sheets were not clean which is very unhygienic. It is not a place you should book people at considering that it was ove 10k. I am really angry because our money went down the drain for that accommodation
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Hamida K
1 reviews | Active since Jan 2020
11 May 2023, 07:15
Zimbali lodge no value for money
I sent my daughter to stay as it was her wedding day the shuttles picked get up 40 mins late for every appointment they were late for breakfast as well and after talking to reception and explaining them it’s a newly married couple that are going for a morning massage and will want breakfast when they done they couldn’t do that either the receptionist was quite rude to them at the mangwanani and the lodge reception as well Sadly disappointed for the price we pay all my guests that I booked at town lodge had a better reception and were treated better then the newly weds
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Hamida K
1 reviews | Active since Jan 2020
11 May 2023, 07:15
Zimbali lodge no value for money
I sent my daughter to stay as it was her wedding day the shuttles picked get up 40 mins late for every appointment they were late for breakfast as well and after talking to reception and explaining them it’s a newly married couple that are going for a morning massage and will want breakfast when they done they couldn’t do that either the receptionist was quite rude to them at the mangwanani and the lodge reception as well Sadly disappointed for the price we pay all my guests that I booked at town lodge had a better reception and were treated better then the newly weds
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Boipelo R
1 reviews | Active since Jan 2020
27 Dec 2022, 19:16
FIX DSTV!!!
No Dstv for the FOURTH day now, my kids are restless and the manager keeps lying to me...how do you not prepare maintenance team during December holidays!!! This is a nice place but they dont take of guests
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SE
Sarah E
1 reviews | Active since Jan 2020
30 Oct 2021, 15:02
Fairmont Zimbali Coastal Resort - Huge disappointment!
I had stayed at Fairmont Zimbali Hotel on honeymoon in 2013 and I had holidayed in a private villa on the property for a long weekend in 2014. On both occasions, I was quite pleased with my stay, resort facilities and the attitude of staff at the resort. However, as recently as June this year, I happened to stay at Zimbali Suites 611 Penthouse unit and was very disappointed overall. The three-night weekend stay (Friday, 4th June to Mon, 7th June) was a huge disappointment in the way of amenities paid for, but never enjoyed. The attitude of the individual at reception that weeekend was not up to standard either. My brother had kindly booked a weekend away for my parents. Since it was a 4-sleeper, my parents had asked either my brother and family or myself, my husband and son to join them for the weekend. Since my brother was unable to make it, my family and I happily joined them expecting to enjoy the luxury amenities my brother had paid extra rands for (most notably, the hot tub jacuzzi). However, from the time my parents checked in, they were faced with numeroud challenges and no help from reception. It was only once they were able to get in touch with the in-house agent for the unit, a lady named Nosipho, that they were able to achieve small victories such as new replacement batteries for the aircon/heater remote. It was an abysmally cold weekend in the middle of winter and I had kuckily informed them that blackets would not be provided with the unit, so they were able to bring along their own warm blankets and throws. If they hadn't, between the cold weather and the aircon remote batteries being low, we all would have had to bundle up in jackets and sit around freezing. My parents checked in on Friday afternoon. On Saturday, my dad contacted me with a few complaints, asking if I vould get in touch with someone to help them as these were the issues faced: 1. Jacuzzi was not working (this was the main drawcard for booking the Penthouse suite at a higher price than the regular suites) 2. Nespresso machine did not work properly (the frothing function did not work). We own a Nesprrsso machine at home and are familiar eith how to use one. The one in our unit was definitely faulty. 3. The light in the main bedroom or bathroom (I can't remember which one exactly) was not working. 4. There was only one blanket in the 4-sleeper unit, in the middle of winter 5. There was no heater available to borr9w from reception (we received a curt response from the receptionist when I personally enquired about this upon my arrival) 6. Batteries were low in the aircon remote. Nosipho kindly tried assisting my dad with this on Friday - her kindness is the only reason this review gets more than a 1 star rating. However, we later realised that the remote was still not working and the replacement batteries may have been the wrong ones. 7. There were no replacement toiletries provided all weekend in a unit qith 4 adults and a toddler. We expected at least one refill for the price paid. 8. Tea and cappuccino sachets were not refilled. When we asked housekeeping staff about this, the lady stated that she had run out of these items before arriving at out unit. What a convenient excuse! But not good enough for the high price tag attached to our stay. 9. We had paid for 3 nights and were due to check out on Monday morning, 7 June 2021. However, agent Nosipho had incorrectly (and mistakenly, I'm surr) checked us out on Sunday. And so we lost access to our room on Sunday. We had to report to reception and make them check our reservation and booking details to re-activate our room key card. The above listed 9 issues we faced over the cousrse of our 3 night weekend stay are, to me, inexcusable, especially given that the Fairmont group is an internationally recognised name and Zimbali is one of the biggest coastal resorts in South Africa, with wide international acclaim. Ot, therefore, baffles me how it is possible for such a vast reputation to be left in the hands of what can only be described as sour-faced, surly, unhelpful and arrogant staff (with the exception of Nosipho - who I never met, but possibly may have spoken to on the phone prior to my arrival on Saturday when I was still hours away and trying to help my dad remotely). Honestly, this thirr of stay of mine at Zimbali was a huge disappointment and ruined the omage of the resort on my mind. I can understand that the atmosphere may not be the same with strict COVID regulations in place, but that is no excuse for the clear drop in standards that I witnessed during my stay. What infuriates me even further, and will forever marr my impression of the establishment, is that the weekend spent with my parents at Zimbali in June 2021 was the last holiday I will ever be able to take with my parents as a family. That weekend was the last holiday my dad took before he passed away. We lost my dad to COVID on the 6th October 2021. My mum and I were reminiscing about our last two local trips with him in the past year and she lamented the fact that we received such poor service that caused him such great frustration, when all he wanted to do was enjoy a break away from the everyday frustrations of life. And your resort couldn't even provide him with that, even after the hefty price had been paid for his stay. Throughout that weekend, we felt left alone and unattended to by staff and we just had to keep quiet, accept the poor service we got and quietly return home on Monday being grateful for whatever little joy we could squeeze out of the weekend. The next time Zimbali embarks on a marketing campaign for its resort and facilities, perhaps they should consider whether what is happening on the ground actually reflects the promises they make to potential clients. If a holiday at their resort is going to be the last holiday a person takes before they leave this earth, I think they have a huge responsibility on their shoulders to ensure it's a ****** good one!
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Sarah E
1 reviews | Active since Jan 2020
30 Oct 2021, 15:02
Fairmont Zimbali Coastal Resort - Huge disappointment!
I had stayed at Fairmont Zimbali Hotel on honeymoon in 2013 and I had holidayed in a private villa on the property for a long weekend in 2014. On both occasions, I was quite pleased with my stay, resort facilities and the attitude of staff at the resort. However, as recently as June this year, I happened to stay at Zimbali Suites 611 Penthouse unit and was very disappointed overall. The three-night weekend stay (Friday, 4th June to Mon, 7th June) was a huge disappointment in the way of amenities paid for, but never enjoyed. The attitude of the individual at reception that weeekend was not up to standard either. My brother had kindly booked a weekend away for my parents. Since it was a 4-sleeper, my parents had asked either my brother and family or myself, my husband and son to join them for the weekend. Since my brother was unable to make it, my family and I happily joined them expecting to enjoy the luxury amenities my brother had paid extra rands for (most notably, the hot tub jacuzzi). However, from the time my parents checked in, they were faced with numeroud challenges and no help from reception. It was only once they were able to get in touch with the in-house agent for the unit, a lady named Nosipho, that they were able to achieve small victories such as new replacement batteries for the aircon/heater remote. It was an abysmally cold weekend in the middle of winter and I had kuckily informed them that blackets would not be provided with the unit, so they were able to bring along their own warm blankets and throws. If they hadn't, between the cold weather and the aircon remote batteries being low, we all would have had to bundle up in jackets and sit around freezing. My parents checked in on Friday afternoon. On Saturday, my dad contacted me with a few complaints, asking if I vould get in touch with someone to help them as these were the issues faced: 1. Jacuzzi was not working (this was the main drawcard for booking the Penthouse suite at a higher price than the regular suites) 2. Nespresso machine did not work properly (the frothing function did not work). We own a Nesprrsso machine at home and are familiar eith how to use one. The one in our unit was definitely faulty. 3. The light in the main bedroom or bathroom (I can't remember which one exactly) was not working. 4. There was only one blanket in the 4-sleeper unit, in the middle of winter 5. There was no heater available to borr9w from reception (we received a curt response from the receptionist when I personally enquired about this upon my arrival) 6. Batteries were low in the aircon remote. Nosipho kindly tried assisting my dad with this on Friday - her kindness is the only reason this review gets more than a 1 star rating. However, we later realised that the remote was still not working and the replacement batteries may have been the wrong ones. 7. There were no replacement toiletries provided all weekend in a unit qith 4 adults and a toddler. We expected at least one refill for the price paid. 8. Tea and cappuccino sachets were not refilled. When we asked housekeeping staff about this, the lady stated that she had run out of these items before arriving at out unit. What a convenient excuse! But not good enough for the high price tag attached to our stay. 9. We had paid for 3 nights and were due to check out on Monday morning, 7 June 2021. However, agent Nosipho had incorrectly (and mistakenly, I'm surr) checked us out on Sunday. And so we lost access to our room on Sunday. We had to report to reception and make them check our reservation and booking details to re-activate our room key card. The above listed 9 issues we faced over the cousrse of our 3 night weekend stay are, to me, inexcusable, especially given that the Fairmont group is an internationally recognised name and Zimbali is one of the biggest coastal resorts in South Africa, with wide international acclaim. Ot, therefore, baffles me how it is possible for such a vast reputation to be left in the hands of what can only be described as sour-faced, surly, unhelpful and arrogant staff (with the exception of Nosipho - who I never met, but possibly may have spoken to on the phone prior to my arrival on Saturday when I was still hours away and trying to help my dad remotely). Honestly, this thirr of stay of mine at Zimbali was a huge disappointment and ruined the omage of the resort on my mind. I can understand that the atmosphere may not be the same with strict COVID regulations in place, but that is no excuse for the clear drop in standards that I witnessed during my stay. What infuriates me even further, and will forever marr my impression of the establishment, is that the weekend spent with my parents at Zimbali in June 2021 was the last holiday I will ever be able to take with my parents as a family. That weekend was the last holiday my dad took before he passed away. We lost my dad to COVID on the 6th October 2021. My mum and I were reminiscing about our last two local trips with him in the past year and she lamented the fact that we received such poor service that caused him such great frustration, when all he wanted to do was enjoy a break away from the everyday frustrations of life. And your resort couldn't even provide him with that, even after the hefty price had been paid for his stay. Throughout that weekend, we felt left alone and unattended to by staff and we just had to keep quiet, accept the poor service we got and quietly return home on Monday being grateful for whatever little joy we could squeeze out of the weekend. The next time Zimbali embarks on a marketing campaign for its resort and facilities, perhaps they should consider whether what is happening on the ground actually reflects the promises they make to potential clients. If a holiday at their resort is going to be the last holiday a person takes before they leave this earth, I think they have a huge responsibility on their shoulders to ensure it's a ****** good one!
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2021, 17:50
Zimbali lodge / Fairmont hotel loophole
Zimbali lodge / Fairmont Zimbali hotel / Zimbali estate loophole Zimbali Lodge was our dream wedding venue! We went there and met with the wedding planners and we loved everything about it. We then signed the contracts and paid R25 000 as a deposit. Then Covid hit and we were told that Zimbali went under business rescue. We understood why and how this happened (as we also suffered major financial losses), and we just hoped that all would be sorted out before our wedding date. All we wanted was to keep the date at the venue. After a few months we were told that our date was cancelled, and our money was tied up in the Zimbali fairmont hotel Business Rescue process and we had to wait it out. (But we booked at Zimbali lodge, not the hotel) . The date for a final decision on all debts was initially December 2020, then moved to Jan 2021 , now it is a March 2021. What really is confusing for me is that they are still trading, they still having weddings and still advertising for people to have their weddings at Zimbali lodge!! Why was our date cancelled if they still having weddings? Why do they still have our deposit if they still trading and making money?? Please can someone assist and let me know what we can do!! They don’t even reply to us when we ask... they refer us to their website which has no information on WHEN we will get our money back. But again, they still having weddings at the venue!! Now they have split the 3 entities , the lodge and the hotel and estate are completely split. I booked with the lodge, even though I had to sign with the hotel that is now under business rescue... the email letter heads are for the estate , but no one can help us. Yet they lodge is still advertising for weddings but our date is cancelled due to the signing being with the hotel (which was out of our control)
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2021, 17:50
Zimbali lodge / Fairmont hotel loophole
Zimbali lodge / Fairmont Zimbali hotel / Zimbali estate loophole Zimbali Lodge was our dream wedding venue! We went there and met with the wedding planners and we loved everything about it. We then signed the contracts and paid R25 000 as a deposit. Then Covid hit and we were told that Zimbali went under business rescue. We understood why and how this happened (as we also suffered major financial losses), and we just hoped that all would be sorted out before our wedding date. All we wanted was to keep the date at the venue. After a few months we were told that our date was cancelled, and our money was tied up in the Zimbali fairmont hotel Business Rescue process and we had to wait it out. (But we booked at Zimbali lodge, not the hotel) . The date for a final decision on all debts was initially December 2020, then moved to Jan 2021 , now it is a March 2021. What really is confusing for me is that they are still trading, they still having weddings and still advertising for people to have their weddings at Zimbali lodge!! Why was our date cancelled if they still having weddings? Why do they still have our deposit if they still trading and making money?? Please can someone assist and let me know what we can do!! They don’t even reply to us when we ask... they refer us to their website which has no information on WHEN we will get our money back. But again, they still having weddings at the venue!! Now they have split the 3 entities , the lodge and the hotel and estate are completely split. I booked with the lodge, even though I had to sign with the hotel that is now under business rescue... the email letter heads are for the estate , but no one can help us. Yet they lodge is still advertising for weddings but our date is cancelled due to the signing being with the hotel (which was out of our control)
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Michelle P
1 reviews | Active since Jan 2020
12 Dec 2019, 08:26
Great place, appalling hospitality
My husband and I spent 3 nights at the Lodge. The facilities and accommodation of both the Lodge and the Resort, as well as the other activities were amazing, despite the fact that we only had 1 pool day and pouring rain the other 2. Despite this, my only gripe were the staff at the Lodge. From our arrival, the gentleman at the desk was condescending and punitive at times, and kept questioning our 'affordability'. He kept saying "oh breakfast is R265. That might be too expensive" When we asked what other rainy day activities there were at Zimbali he just said "you came at the wrong time, weather is bad all week," with no further helpful suggestions or recommendations. He told us to go to Durban, after us telling him we were from there earlier in the conversation, for something to do. We also had a negative experience with one of the shuttle drivers. We asked if we needed towels to go to the Valley of the Pools, again quite punitively, we were told we don't need to wait for towels in a place like this towels and the shuttle left before the towels could be brought out. Lo and behold when we arrived there towels were required. We phoned the Lodge and it took just under an hour for towels to arrive with no apologies. There was also a cost involved for the transport down there and this same driver mentioned to us 3 times during the trip are we aware of the cost? Despite us enjoying the relaxing atmosphere, the poor staff hospitality at the Lodge have really put us off wanting to return here. The drivers, restaurant staff etc were great. I just don't think we'll subject ourselves to such treatment again. A pity really... I hope they'll be nicer to future visitors.
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Michelle P
1 reviews | Active since Jan 2020
12 Dec 2019, 08:26
Great place, appalling hospitality
My husband and I spent 3 nights at the Lodge. The facilities and accommodation of both the Lodge and the Resort, as well as the other activities were amazing, despite the fact that we only had 1 pool day and pouring rain the other 2. Despite this, my only gripe were the staff at the Lodge. From our arrival, the gentleman at the desk was condescending and punitive at times, and kept questioning our 'affordability'. He kept saying "oh breakfast is R265. That might be too expensive" When we asked what other rainy day activities there were at Zimbali he just said "you came at the wrong time, weather is bad all week," with no further helpful suggestions or recommendations. He told us to go to Durban, after us telling him we were from there earlier in the conversation, for something to do. We also had a negative experience with one of the shuttle drivers. We asked if we needed towels to go to the Valley of the Pools, again quite punitively, we were told we don't need to wait for towels in a place like this towels and the shuttle left before the towels could be brought out. Lo and behold when we arrived there towels were required. We phoned the Lodge and it took just under an hour for towels to arrive with no apologies. There was also a cost involved for the transport down there and this same driver mentioned to us 3 times during the trip are we aware of the cost? Despite us enjoying the relaxing atmosphere, the poor staff hospitality at the Lodge have really put us off wanting to return here. The drivers, restaurant staff etc were great. I just don't think we'll subject ourselves to such treatment again. A pity really... I hope they'll be nicer to future visitors.
0
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Babongile N
1 reviews | Active since Jan 2020
13 Nov 2019, 18:28
Impressed.
12 November I had a horrible experience which I will not bore you details. I dealt with a number of people from Zimbali who were passing the bulk. This was up until I was redirected to gentleman by the name of Jarryd Lind who handled my complaint within 24hrs. This is excellent customer service. The manner in which he dealt with my complaint gave me confidence in using their services in future. He was polite, he spoke to me with such respect. He also kept his promises. As a customer this is the kind of service we expect from any institution that deals with customer on daily basis. My journey with Zimbali on this event started of horribly bad but ended with a smile. Thank you Jarryd Lind.
Helpful (0)
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Babongile N
1 reviews | Active since Jan 2020
13 Nov 2019, 18:28
Impressed.
12 November I had a horrible experience which I will not bore you details. I dealt with a number of people from Zimbali who were passing the bulk. This was up until I was redirected to gentleman by the name of Jarryd Lind who handled my complaint within 24hrs. This is excellent customer service. The manner in which he dealt with my complaint gave me confidence in using their services in future. He was polite, he spoke to me with such respect. He also kept his promises. As a customer this is the kind of service we expect from any institution that deals with customer on daily basis. My journey with Zimbali on this event started of horribly bad but ended with a smile. Thank you Jarryd Lind.
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