Active since Jul 2017
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11 reviews2 months ago
Terrible customer care service
I made a booking for lunch at Eleven tribes”Zimbali lodge” @12:00 with my friends on the 22nd of March 2026 , there was 11 of us…..so the entrance fee R50 per person which means we paid R550 and that amount should be subtracted from the bill but that they didn’t subtract it..we paid the full amount….we told the manager and she said it was a mistake she will refund us ….since it was a Sunday she said she will call me on Monday morning but she never called…..I called the restaurant 4 times but every time I call they always tell me that the manager is not available, they have to wait for her to process everything…..it has been for weeks but still I haven’t received any call and refund from them. When we informed that we were going to use this platform to voice put our frustration, they seemed not to care
0 replies
11 months ago
Frustrated by the delay on my claim.
My name is Bongiwe Mbonambi and I put on a claim for my refrigerator which stopped working last month in June 2025. On the 10th of June there were heavy winds we experienced in KZN and they caused a lot of damage and unfortunately they also disturbed the working of my fridge. I was told to submit an accident report and I did but the insurer was not happy with the guy that did the report and they said they were going to bring in their own assessor, fine I had no problem with that. I was first told to take pictures of the fridge and the model which I did then on 30 June the assessor called and assessed the fridge. His findings were the fridge engine broke down and it's no longer working. The fridge was working fine but after that harsh weather it got affected. The fridge is well taken care of, the pictures sent in showed that,in a good state, I've had it for years, has it's on plug, not overcrowded, not moved around a lot, the only repair done to it was to refill gas like most fridges. It's not moved around or kept untidy as I live alone. The DB is also in a good state, the assessor saw this. Most of the appliances I have are old but they are in good condition because they are well taken care of. Now this insurance is giving me a run around, mind you I pay my premiums every month on the 15th without fail, now why do I do that? I pay for it should inconveniences such as the one I'm facing right now, I don't have to worry because I know I'm paying for those instances to be taken care of. There are many things that can cause the engine fridge to stop working but this insurer is choosing to go with wear and tear just to avoid paying for my claim, choosing an easy way out. As I have stated, my appliances are old but they are taken care of and now the fact that I have old appliances is being used against me. I went over my contract and no where does it state that new appliances are the one's catered for, it's say household contents and I'm guessing they are covered regardless of their age. I'm super annoyed by all of this and I'm being treated unfair by this company and I'm being exploited quite honestly. Why am I being made to wait for so long? I was told my claim is at the head office and if I'm not happy I must write an email which I did and I haven't received feedback. On the 15th this month money will be deducted on my account but I'm paying a company which is not treating me fairly and causing me frustration. I dont have a fridge, how long am I expected to sit around and don't have one? Where the hell am I suppose to keep my groceries? Claiming my fridge stopped working because of wear and tear is totally unjustified, this is not the way to treat your clients. Bottom line is the fridge stopped working after the harsh winds, claiming wear and tear because of its age is appalling, so now this means all my house appliances claims won't be approved because of age? I STILL MAINTAIN THAT YES THEY MAY BE OLD BUT THEY ARE LOOKED AFTER VERY WELL. My contact number is 0635084180 Email address: mabhodla9@gmail.com
1 reply
13 months ago
Bad service from Sanlam
My name is Bongiwe Mbonambi, in January in my payslip I saw that there was a policy opened from Sanlam and I did not open that policy. The policy number is IP14854965 and I did not authorize that policy. I called Sanlam and I was told top open a ***** case and write an affidavit, now I did all of that, submitted and I was told it would take up to 12 weeks to solve my issue. I have been calling and a number of times I've been told my matter is being escalated, now we in May and whenever I call I'm being given the same response and it's really annoying and frustrating. I need my refund and I can't keep calling all the time and getting the same response. I'm not being assisted . My contact details are 0635084180.
2 replies
22 months ago
Poor , horrible, service delivery by SADV.
My name is Bongiwe Mbonambi and im writing this review on behalf of my family because they are being ill treated by a company SADV. My brother's name is Nkosinathi Mabonambi, he reside at Umlazi BB 689 92 Mbopha circle and Isandlwana road. One of your companies under your service SADV is giving him a run around with connecting my WIFI router, they **** and said there were sending a technician, next they say there is unrest at our community, which is a lie. I live there, there was no strike , also saying they cannot come because our place is not safe and yet they had no problem installing our devices now when it's time to check up on the device and help us connect, f our place is no longer "safe". Our account is paid and yet it has been five days, infact close to a week now with no internet connection and yet we have paid the full amount and we are been given a run around and no one is actually willing to help. The communication service of this company is really not good, they hardly respond and they not helpful at all. You need to work on your customer service, you can't be treating your customers like this as if you doing them a favor. We are paying for this service, you not doing us a favor and we should get what we pay for. Again, there's no unrest in our community, that's just an excuse for you not to come to fix our device. My brother works from home and he needs internet access, now his not able to work because there's no internet. This is really frustrating, your service is really poor. My brothers contact number 0729625542.
4 replies
40 months ago
Poor service
I have a device with cartrack,and I have changed it two times already because it was not functioning and now I have to replace it again because when I press the panic button it does not register in your system. Honestly I'm tired of paying for a service that I do not get,How many times do I have to change my devices before you actually put it a device that actually works....What if I was at an emergency situation and I pressed the panic button only to find out that it doesn't work....I am tired of calling your offices to report that the devices you put in don't work. I am paying every month without fail and yet I am not receiving my monies worth!!!! My contact details are 063 508 4180 Name: Bongiwe Mbonambi.
1 reply
41 months ago
Great customer service at Ballito branch.
Can i just say thank you to the Telkom Ballito team near Checkers who helped me get my contract so fast as time was against us as load shedding was approaching...the team worked so well together to ensure I got my phones. Thank you so much for the job well done. Regards Bongiwe Mbonambi.
0 replies
44 months ago
Unhappy customer
On the 21st of October,I bought a Nokia C2 cellphone from Ackermans at Ballito Junction. During the short time I've had it,I realized that the phone freezes up,it is too slow and the battery gets quickly drained. I could charge the phone over night,have a full battery and wake up to 79 percent battery without even using it at night. I went to the store and tried to explain all of this but they claim they can't help me ifthe phone does not freeze in front of them....as if I can make the phone to freeze on my command. The guys that work there Siyabonga and Palisa were not helpful...All they cared about was the fact that if they take the phone back,it would be a loss to them... Honestly I didn't want even a refund,I just wanted to exchange it and get a phone that would be realiable to work with since I use my phone mostly for work. The guy did admitted that these phones are slow and when I bought that phone,that information wasn't shared with me but instead I was allowed to unknowingly buy a phone that is unrealiable just so they can push sales...I am not happy with this whole thing and how my case was handled. My contact info is 0635084180.
0 replies
58 months ago
Good service by DSV
I would like to appreciate the excellent service offered by DSV courier company for their efficient service. I always receive my deliveries in time.. Thank you so much for your professionalism.
1 reply
59 months ago
Dissatisfied by your service!!!!
This company was supposed to collect my return for Zando, today at work. In the morning I received an sms with the name of the driver who was supposed to collect my return... I waited for them at my place of work and finally opted to leave my parcel with the security guard just in case they finally showed up... Suddenly I received a sms saying the parcel was not collected because I was unavailable... They had my number, they could have called me since I waited too long for them but I did not receive any call. Tried calling them but I was on hold for almost an hour.. I'm really frustrated and annoyed by all of this.. I live nearby my school, if they had called me, I was gonna come by and physically be there since they did not take te parcel from the security and yet the first return they picked up from Umlazi, my home they picked it up even though I wasn't physically there... That's very strange!!!!! My Ref no is DUR 32841369. Contact number is 0635084180.... The return is supposed to be picked up again tomorrow but I'm sure they will make another excuse and i end up being blamed for the return not being picked up and yet I was available today for the parcel to be picked up... You really need to improve your customer service.
0 replies
65 months ago
Poor service!!!!!
I'm so disappointed and disturbed by the treatment that I received from one of your consultants today.. I was loyal and paid my installments without fail, never have I missed any payments and I have hardly replaced major parts but when it was time to replace my car parts your consultant is giving me a run around. Since Wednesday Renault dealership in Ballito has been trying to get authorization to get my car parts replaced and there's no response. The pictures were taken, the email were sent with pictures, today I was asked to come in again for pictures, spent about 2 hours in the store and still no authorization. I finally got frustrated and I called customer service... Yooooh this guy Clinton Sagathaveh was so rude to me.. I don't know maybe it's because I'm a female so he felt entitled to be rude to me, he said my brakes would not be replaced because there's nothing wrong with them and yet at the service parts store they said they needed to be replaced... I also needed to replace the battery and wiper blades but he said he knew nothing about that and yet I personally saw the emails together with pictures and invoices sent to him. My contract is coming to an end on Monday the 15th now I don't know if his delaying the process so that my authorization can't be done until it is too late. Now I'm not gonna keep quiet about this, will write a review on Hello Peter about how rude your staff is and about how unreliable your company is... I will not extend my maintenance plan with you as you have shown clearly that you care less about your customers. This is my case number AMH13109824. Your service really sucks... Please train your staff on customer service because wow, Clinton is so rude..
1 reply
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5 Star
2 (18.181818181818183%)
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0 (0%)
3 Star
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2 Star
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1 Star
9 (81.81818181818181%)