MP
Michelle P
Active since May 2019
5
Reviews
0
Industries
Reviews
5 reviews32 months ago
Don't book with Intercity Xpress!
Don't make the mistake and book with this bus company!! Their customer service is appalling, just trying to book a ticket and even worse if trying to change the ticket. I cut my losses and just got another ticket with another bus company because I lost faith in the company and didn't trust them to travel with.
0 replies
48 months ago
Abysmal online service
Clicks' online service is the poorest I've ever come onto contact with. It's been over a month that I'm still waiting for a refund that is owed to me due to an error on their side. Trying to get hold of them via email is a waste of time. Calling the call centre you're on hold for over 10 minutes at a time. And don't even try getting hold of anybody in a managerial position because you'll be on hold until your airtime is finished. Imagine being told 17-20 working days for a refund!!! And then when the 20 days is up to be told to wait another week with no explanation provided.
0 replies
77 months ago
Great place, appalling hospitality
My husband and I spent 3 nights at the Lodge. The facilities and accommodation of both the Lodge and the Resort, as well as the other activities were amazing, despite the fact that we only had 1 pool day and pouring rain the other 2. Despite this, my only gripe were the staff at the Lodge. From our arrival, the gentleman at the desk was condescending and punitive at times, and kept questioning our 'affordability'. He kept saying "oh breakfast is R265. That might be too expensive" When we asked what other rainy day activities there were at Zimbali he just said "you came at the wrong time, weather is bad all week," with no further helpful suggestions or recommendations. He told us to go to Durban, after us telling him we were from there earlier in the conversation, for something to do. We also had a negative experience with one of the shuttle drivers. We asked if we needed towels to go to the Valley of the Pools, again quite punitively, we were told we don't need to wait for towels in a place like this towels and the shuttle left before the towels could be brought out. Lo and behold when we arrived there towels were required. We phoned the Lodge and it took just under an hour for towels to arrive with no apologies. There was also a cost involved for the transport down there and this same driver mentioned to us 3 times during the trip are we aware of the cost? Despite us enjoying the relaxing atmosphere, the poor staff hospitality at the Lodge have really put us off wanting to return here. The drivers, restaurant staff etc were great. I just don't think we'll subject ourselves to such treatment again. A pity really... I hope they'll be nicer to future visitors.
0 replies
84 months ago
DON'T BANK WITH FNB!!!
I used to be a FNB Private client. Firstly, I have tried multiple ways/avenues to cancel my credit card. I settled the amount and it took 5 WEEKS for a settlement letter or any feedback for the account tot finally be closed. After charging me interest on a R0 balance for 1 month as well. After many irate phone calls and emails EVENTUALLY this was resolved after I refused to pay it. Now history is repeating itself. There must be some secret code that will allow me to close my Cheque account now. I called on 17 May. Received an email and reference number and was told an FNB consultant would contact me within 5-7 working days. Lo and behold, 2 weeks later I had to phone back as I saw my FNB account is still active and has a negative bank balance due to bank charges going off. Again, how convenient. Another email was received after another irate phone call saying I need to go into a branch to close the account?? Their consultant couldn't have told me this 2 weeks ago? Or was this just something they thumb sucked so they could steal money from me again? I'm refusing to pay these bank charges. There was no follow up after replying to them informing them of such. So another email was sent today calling them out on their lack of common courtesy. The saga continues... moral of the story... DON'T BANK WITH FNB! they were a great bank... goodness knows what happened...To be continued...
56 replies
84 months ago
Halala Tovhowani from Discovery Insure
Our house was recently damaged in a storm, just before we got married a few weeks ago. Tovhowani from Discovery Insure was such a star in organising the assessment and contractors timeously and efficiently. By the time we came back from honeymoon it was as if we had had renovations done! They ensured out kitchenette was repainted, bathroom ceiling and lighting was replaced and even afterwards, when further damage was discovered w.r.t. our security system, they are still taking care of ensuring our home is 100% again. Thank you so much to this gentleman who is really an asset to this company!
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
3 (60%)