AF
Altrack Fleet Management
Unclaimed Business
AF
Altrack Fleet Management
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sbonelo M
1 reviews | Active since Jan 2020
15 Jan 2023, 14:21
Bad customer service
Used to love and appreciate them until I needed them to come fix their unit that is draining car battery, 1st technician who said we will meet at 12:00 didn’t pitch when I called he said he was attending to his family matters, the next one said he will come at 08:00 and the vehicle was committed at 08:00 and he refused to come later and this was in October and we going to February soon and they don’t want to attend to my vehicle, all they do is promises promises promises
Helpful (0)
|Replies (0)SM
Sbonelo M
1 reviews | Active since Jan 2020
15 Jan 2023, 14:21
Bad customer service
Used to love and appreciate them until I needed them to come fix their unit that is draining car battery, 1st technician who said we will meet at 12:00 didn’t pitch when I called he said he was attending to his family matters, the next one said he will come at 08:00 and the vehicle was committed at 08:00 and he refused to come later and this was in October and we going to February soon and they don’t want to attend to my vehicle, all they do is promises promises promises
0
Replies (0)SMK
Sizwe Mageba Ka-Zwide
1 reviews | Active since Jan 2020
12 Oct 2022, 11:32
Best tracking company
Spending services, prompt and user friendly. Best tracker i can recommend for anyone who wants to be in control of their vehicle anywhere.
Helpful (0)
|Replies (0)SMK
Sizwe Mageba Ka-Zwide
1 reviews | Active since Jan 2020
12 Oct 2022, 11:32
Best tracking company
Spending services, prompt and user friendly. Best tracker i can recommend for anyone who wants to be in control of their vehicle anywhere.
0
Replies (0)gP
gunther P
1 reviews | Active since Jan 2020
18 May 2022, 09:03
DO NOT NO WHAT CANCEL MEANS
i have give then in January 2022 instruction to cancel my 4 fleet 1. the actual position wear the car is and wear it show is more then 8KM APART 2. I TOOK A CAR WHAT HAVE THERE DEVICE IN, I DRIVE TO THE OTHER LOCATION OFF THE CAR AND WHAT DID I GOT..? NO CAR. 2.1 ONLY AFTER 2 MINTS IS SHOW THE CAR IS 24 KM AWAY AND THE CAR IS STANDING STILL. SINS I CANCEL IT ,THY DO NOT UNDERSTAND HOW CANCELLATION WORKS!! THY STILL PHONE ME, SMS AND THE UNITS IS NOT BEEN REMOVE .
Helpful (0)
|Replies (0)gP
gunther P
1 reviews | Active since Jan 2020
18 May 2022, 09:03
DO NOT NO WHAT CANCEL MEANS
i have give then in January 2022 instruction to cancel my 4 fleet 1. the actual position wear the car is and wear it show is more then 8KM APART 2. I TOOK A CAR WHAT HAVE THERE DEVICE IN, I DRIVE TO THE OTHER LOCATION OFF THE CAR AND WHAT DID I GOT..? NO CAR. 2.1 ONLY AFTER 2 MINTS IS SHOW THE CAR IS 24 KM AWAY AND THE CAR IS STANDING STILL. SINS I CANCEL IT ,THY DO NOT UNDERSTAND HOW CANCELLATION WORKS!! THY STILL PHONE ME, SMS AND THE UNITS IS NOT BEEN REMOVE .
0
Replies (0)TM
Tswalo M
1 reviews | Active since Jan 2020
30 Sept 2021, 19:38
Signed training contact with the amount but not paid even now but contract stated 1 September 2021-30September2021 is it fair though??
At times when we are all confronted by this Global pandemic COVID-19 where it's very evident that jobs are scarce and also business on all fronts is not that busy as it used to before the covid-19 pandemic,one is filled with hope when you get a call to join a company with so much drive and you see the vision within it, imagine being sent in the boardroom waiting anxiously for that interview only to actually be trained and while your still overwhelmed by all the thoughts of "finally a door finally opened, I've been knocking and there was no answer until now" bang your given a contact to sign for training which was dated the 1September 2021-30 September 2021 with that amount indicated that it will he paid on the last day of the month. Mind you now there's a lot of questions going on in my mind,1st I'm called for an interview only to be trained on the spot,2ndly I'm signing a training contact fine,3rdly now what? Fine training commences for the duration that it was supposed to be but what didn't make sense to me is the pressure of getting sales with no presentation or individual inductions at various places so I can also pick up on how to do presentations and close those sales,fine I was told to go outsource clients which I did and yes I experienced some setbacks but anyone that knows sales knows that you go and set a higher target then the one originally given so that you have room for success or disappointments,but what's important is that during this training period one is still learning and according to Labor Law,when one goes for training in any job/sector the training amount must be paid and one cannot be scored on performance whilst in training as that is still an introduction to the company as people learn in different ways,and not everyone will catch the same thing as everyone but when pay day comes, there's no notifications or bank messages with the agreed signed training amount,but when I ask my Manager what's could be the reason why there's no money reflecting I'm told"I have no idea" and also"you know you didn't send in a sale " okay fine I just wait until 16:30 to enquire again about the agreed signed training amount and I'm told "it's not his department,he doesn't work for finance or HR" and told to be present at the meeting for tomorrow but now I'm here all confused and Wondering and angry that it means that Altrack doesn't take care of it's employees because one is sent into training and signs a training contact and it's stated that the amount will be paid by the last day of the month so now that it's end of the month but no communication whatsoever but we have to enquire about what's happening,I understand that companies work differently but why then bother taking people and giving them hope that things will be better in their lives only to just give them financial distress? How can a company expect to service customerss but can't service their own employees? How does one perform when the place where they call work lacks motivation? Why hire people and send them for training and make them sign those training contracts and not stipulate the terms and conditions of the training and only mention these "extra" things that you need certain amount of sales then you'll get the money and why not be upfront and let us know so we can decide if this can be something we can do right there and there instead of wasting company resources and time.why not find out everyone's skills and see where each one Excell and placed at that specific department instead of putting everyone in one circle and also wasting company resources and time as there are people who are skilled in other departments but struggle in other departments and can do well in those certain departments they are skilled in to avoid not being able to reach targets and end up quitting or being fired based on performance analysis.. Maybe there was some delays but why is there no communication amongst the Superiors and us newly employed candidates? Dear CEO and Directors of Altrack please please for the protection of the vision and mission with Altrack please consider some workshops for employees and how protocols should be observed at all times in a professional manner,I have many ideas but because of what happened this month I'm scared and I wouldn't want to be associated with Altrack ever,what happened makes me worried about Customer and Employee Services, without the employees there's no customers to seek and with out any customers there's no employees to take care of the services provided by Altrack and without and services there's no business and no money and no growth to expand the companies vision and mission. One can't expect to have a meal cooked just with water and pots only there needs to be ingredients that will be used to make those meals.. I didn't do this just to make anyone feel bad but just for awareness as I too am business minded and I wouldn't appreciate it if anyone was not aligning to my vision and mission and also if my employees were not treated fairly..yes business is business at the end of the day but what's a business without employees or customers it's not a business,as the employees and customers make a business.. without them all none can happen yes we are replaceable but what about the one employee who had the potential to grow the company to greater heights given the chance as remember it is difficult times for everyone but no one deserves such treatment but I've survived worse things and I still come back stronger,thank you for the opportunity I'm sorry for putting it out there but some things need to be known so that growth can happen
Helpful (0)
|Replies (0)TM
Tswalo M
1 reviews | Active since Jan 2020
30 Sept 2021, 19:38
Signed training contact with the amount but not paid even now but contract stated 1 September 2021-30September2021 is it fair though??
At times when we are all confronted by this Global pandemic COVID-19 where it's very evident that jobs are scarce and also business on all fronts is not that busy as it used to before the covid-19 pandemic,one is filled with hope when you get a call to join a company with so much drive and you see the vision within it, imagine being sent in the boardroom waiting anxiously for that interview only to actually be trained and while your still overwhelmed by all the thoughts of "finally a door finally opened, I've been knocking and there was no answer until now" bang your given a contact to sign for training which was dated the 1September 2021-30 September 2021 with that amount indicated that it will he paid on the last day of the month. Mind you now there's a lot of questions going on in my mind,1st I'm called for an interview only to be trained on the spot,2ndly I'm signing a training contact fine,3rdly now what? Fine training commences for the duration that it was supposed to be but what didn't make sense to me is the pressure of getting sales with no presentation or individual inductions at various places so I can also pick up on how to do presentations and close those sales,fine I was told to go outsource clients which I did and yes I experienced some setbacks but anyone that knows sales knows that you go and set a higher target then the one originally given so that you have room for success or disappointments,but what's important is that during this training period one is still learning and according to Labor Law,when one goes for training in any job/sector the training amount must be paid and one cannot be scored on performance whilst in training as that is still an introduction to the company as people learn in different ways,and not everyone will catch the same thing as everyone but when pay day comes, there's no notifications or bank messages with the agreed signed training amount,but when I ask my Manager what's could be the reason why there's no money reflecting I'm told"I have no idea" and also"you know you didn't send in a sale " okay fine I just wait until 16:30 to enquire again about the agreed signed training amount and I'm told "it's not his department,he doesn't work for finance or HR" and told to be present at the meeting for tomorrow but now I'm here all confused and Wondering and angry that it means that Altrack doesn't take care of it's employees because one is sent into training and signs a training contact and it's stated that the amount will be paid by the last day of the month so now that it's end of the month but no communication whatsoever but we have to enquire about what's happening,I understand that companies work differently but why then bother taking people and giving them hope that things will be better in their lives only to just give them financial distress? How can a company expect to service customerss but can't service their own employees? How does one perform when the place where they call work lacks motivation? Why hire people and send them for training and make them sign those training contracts and not stipulate the terms and conditions of the training and only mention these "extra" things that you need certain amount of sales then you'll get the money and why not be upfront and let us know so we can decide if this can be something we can do right there and there instead of wasting company resources and time.why not find out everyone's skills and see where each one Excell and placed at that specific department instead of putting everyone in one circle and also wasting company resources and time as there are people who are skilled in other departments but struggle in other departments and can do well in those certain departments they are skilled in to avoid not being able to reach targets and end up quitting or being fired based on performance analysis.. Maybe there was some delays but why is there no communication amongst the Superiors and us newly employed candidates? Dear CEO and Directors of Altrack please please for the protection of the vision and mission with Altrack please consider some workshops for employees and how protocols should be observed at all times in a professional manner,I have many ideas but because of what happened this month I'm scared and I wouldn't want to be associated with Altrack ever,what happened makes me worried about Customer and Employee Services, without the employees there's no customers to seek and with out any customers there's no employees to take care of the services provided by Altrack and without and services there's no business and no money and no growth to expand the companies vision and mission. One can't expect to have a meal cooked just with water and pots only there needs to be ingredients that will be used to make those meals.. I didn't do this just to make anyone feel bad but just for awareness as I too am business minded and I wouldn't appreciate it if anyone was not aligning to my vision and mission and also if my employees were not treated fairly..yes business is business at the end of the day but what's a business without employees or customers it's not a business,as the employees and customers make a business.. without them all none can happen yes we are replaceable but what about the one employee who had the potential to grow the company to greater heights given the chance as remember it is difficult times for everyone but no one deserves such treatment but I've survived worse things and I still come back stronger,thank you for the opportunity I'm sorry for putting it out there but some things need to be known so that growth can happen
0
Replies (0)TM
Tumelo M
1 reviews | Active since Jan 2020
2 Mar 2021, 14:01
Extremely poor service
Piece of garbage. They refused to change ownership of account and gave access to unauthorized person. Managers and consultants extremely rude especially Dorah Thobejane. Do not attempt to use their services and they are not professional. They use personal vendettas against clients.
Helpful (0)
|Replies (0)TM
Tumelo M
1 reviews | Active since Jan 2020
2 Mar 2021, 14:01
Extremely poor service
Piece of garbage. They refused to change ownership of account and gave access to unauthorized person. Managers and consultants extremely rude especially Dorah Thobejane. Do not attempt to use their services and they are not professional. They use personal vendettas against clients.
0
Replies (0)NN
Nhlanhla N
1 reviews | Active since Jan 2020
24 Nov 2020, 21:19
It's impossible to cancel their contract
It's almost impossible to cancel a contract with altrack... It's been a month now since my vehicle was hijacked and they ddnt even bother to send a recovery team but luckily my driver managed to flee with the keys of the vehicle... I also had CarTrack on my car and atleast they bothered to come see if we were safe.
Helpful (0)
|Replies (0)NN
Nhlanhla N
1 reviews | Active since Jan 2020
24 Nov 2020, 21:19
It's impossible to cancel their contract
It's almost impossible to cancel a contract with altrack... It's been a month now since my vehicle was hijacked and they ddnt even bother to send a recovery team but luckily my driver managed to flee with the keys of the vehicle... I also had CarTrack on my car and atleast they bothered to come see if we were safe.
0
Replies (0)gG
grant G
1 reviews | Active since Jan 2020
3 Nov 2020, 14:51
i have been in contact with altrack i have the greatest displeasure with them as they pulled my vehichle of yesterday and de-install the unit in a public road the guys could ahve been hi-jacked as they dont even answer their phones when calling them !!!
i have been in contact with altrack i have the greatest displeasure with them as they pulled my vehichle of yesterday and de-install the unit in a public road the guys could ahve been hi-jacked as they dont even answer their phones when calling them !!!! i would not refer anyone to do bussiness with them at all they fast to debit money out of accounts and to call odd hours of the night YET when the cars are not mobile they DONT call, im so fed up with all of the staff unprofessional , rude , no manners , wonder how this company have been operating for so long.....?!!!
Helpful (0)
|Replies (0)gG
grant G
1 reviews | Active since Jan 2020
3 Nov 2020, 14:51
i have been in contact with altrack i have the greatest displeasure with them as they pulled my vehichle of yesterday and de-install the unit in a public road the guys could ahve been hi-jacked as they dont even answer their phones when calling them !!!
i have been in contact with altrack i have the greatest displeasure with them as they pulled my vehichle of yesterday and de-install the unit in a public road the guys could ahve been hi-jacked as they dont even answer their phones when calling them !!!! i would not refer anyone to do bussiness with them at all they fast to debit money out of accounts and to call odd hours of the night YET when the cars are not mobile they DONT call, im so fed up with all of the staff unprofessional , rude , no manners , wonder how this company have been operating for so long.....?!!!
0
Replies (0)SMK
Sizwe Mageba Ka-Zwide
1 reviews | Active since Jan 2020
16 Aug 2020, 19:56
Tracking
Best tracker in taxis
Helpful (0)
|Replies (0)SMK
Sizwe Mageba Ka-Zwide
1 reviews | Active since Jan 2020
16 Aug 2020, 19:56
Tracking
Best tracker in taxis
0
Replies (0)