AP
au pair extraordinaire
Claimed Business
AP
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About au pair extraordinaire
au pair extraordinaire has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked au pair extraordinaire across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCF
Calais F
1 reviews | Active since Jan 2020
6 Mar 2026, 01:36
Extremely Disappointing and Unprofessional
I was sent by this agency to complete a 3-day trial with a family they supposedly “vetted.” From the interview it was already clear the job description didn’t match the actual expectations, but I still completed the trial (7am–4pm for 3 days). Afterward I was offered the position, which I respectfully declined because it clearly wasn’t the right fit. During the trial the previous au pair told me she had payment issues with this same family and that the agency didn’t help her resolve them. Unfortunately, I ended up in the exact same situation. Throughout the entire process you are told not to discuss money with the family — the agency handles it. Amy from the agency confirmed what I would be paid for the trial and that the trial period would be paid. When I eventually got paid the following Tuesday, it was not the full amount. I am still owed R443 for the hours I worked. It may not seem like a lot to them, but I worked those hours and it’s about principle. As soon as I raised the issue, the story suddenly changed and I was told to handle the money conversation with the mom myself — even though the agency explicitly tells au pairs not to talk about money with families. Ronel Maartens then refused to pay me, saying it was Amy’s fault for not clarifying the rate with the family. Apparently the mom paid me the previous au pair’s hourly rate instead of the rate listed in my job spec. That miscommunication happened within the agency, yet I’m the one left unpaid. It has now been 4 weeks, and nothing has been resolved. I’ve had to constantly follow up and mostly received generic, copy-paste responses. The agency was quick to secure their placement fee, but the moment there’s a problem they suddenly become an “introduction agency only” and wash their hands of it. What’s even worse is that they continued advertising the same family for new au pairs, despite knowing there were issues. I joined an agency to avoid situations exactly like this and to have some level of support and protection. Instead, I was left chasing my own money for work I already did. From my experience, this agency seems far more interested in collecting placement fees than actually supporting the au pairs they represent. If you’re an au pair looking for an agency that will actually stand behind you when something goes wrong, this is not the one.
Helpful (0)
|Replies (0)CF
Calais F
1 reviews | Active since Jan 2020
6 Mar 2026, 01:36
Extremely Disappointing and Unprofessional
I was sent by this agency to complete a 3-day trial with a family they supposedly “vetted.” From the interview it was already clear the job description didn’t match the actual expectations, but I still completed the trial (7am–4pm for 3 days). Afterward I was offered the position, which I respectfully declined because it clearly wasn’t the right fit. During the trial the previous au pair told me she had payment issues with this same family and that the agency didn’t help her resolve them. Unfortunately, I ended up in the exact same situation. Throughout the entire process you are told not to discuss money with the family — the agency handles it. Amy from the agency confirmed what I would be paid for the trial and that the trial period would be paid. When I eventually got paid the following Tuesday, it was not the full amount. I am still owed R443 for the hours I worked. It may not seem like a lot to them, but I worked those hours and it’s about principle. As soon as I raised the issue, the story suddenly changed and I was told to handle the money conversation with the mom myself — even though the agency explicitly tells au pairs not to talk about money with families. Ronel Maartens then refused to pay me, saying it was Amy’s fault for not clarifying the rate with the family. Apparently the mom paid me the previous au pair’s hourly rate instead of the rate listed in my job spec. That miscommunication happened within the agency, yet I’m the one left unpaid. It has now been 4 weeks, and nothing has been resolved. I’ve had to constantly follow up and mostly received generic, copy-paste responses. The agency was quick to secure their placement fee, but the moment there’s a problem they suddenly become an “introduction agency only” and wash their hands of it. What’s even worse is that they continued advertising the same family for new au pairs, despite knowing there were issues. I joined an agency to avoid situations exactly like this and to have some level of support and protection. Instead, I was left chasing my own money for work I already did. From my experience, this agency seems far more interested in collecting placement fees than actually supporting the au pairs they represent. If you’re an au pair looking for an agency that will actually stand behind you when something goes wrong, this is not the one.
0
Replies (0)CF
Calais F
1 reviews | Active since Jan 2020
3 Mar 2026, 22:30
Au Pair Extraordinarily Disappointing
I was sent to do a trial with a family that this supposed agency vetted - the family was a nightmare and from the interview I noticed that the description didn’t match the job expectations. Nonetheless I did all 3 days after which I was offered the job to which I declined as it was not a perfect fit for me. I also respectfully declined it with the mom. When I trialled the previous au pair told me she had money issues with this family and the agency also didn’t help one month back. Keep in mind when you interview, with the agency, with the family, when you trail and even after an offer you are not to speak about money whatsoever. As soon as I did my 3 days I was only paid the following week Tuesday after which was only because the mom was forcefully making sure I took the position with her. When I was eventually paid she didn’t pay me my full amount. I am still owed one month later R443. To the agency and Ronel Maartens it’s most probably not a lot of money but to me it is because I worked those hours for 7 to 4 for the 3 days and just out of principle too. Amy confirmed how much I was to be paid and that the trail period would be paid. The agency is quick to take the placement money and make sure they are sorted but will not help afterwards. As soon as I saw I wasn’t paid - I told the agency, all of a sudden I could handle the “money” talk with the mom. Ronel Maartens refused to pay me the rest because according to her it’s Amy’s fault who works at this *********** company. Amy didn’t clarify and the mom don’t bother checking so now I’m being punished because she paid me the last au pairs amount per hour even though my job spec listing said a higher amount and quite frankly has nothing to do with me. It was Amy’s job to handle the money conversation beforehand (you don’t even get to speak to the parents before the trial) so I went there knowing I’m going to get x amount and then didn’t get paid it. It’s now been 4 weeks later and still no help. According to them it’s my problem because Ronel Maartens is ignoring them and I must handle it. They can’t do their job so now it’s my problem. Keep in mind I would never have been there without them and now they choose to not be part of the process. It’s ridiculous. They don’t care about you. They care about their placement fee. They care about themselves. I had to be the one constantly checking in with Amy Lee and she always gave me the cookie cutter chatbot answers, I am beyond shocked at the experience. Another interview I went to the parents complained the previous aupair they placed was on drugs and left their child. I don’t know what on earth they do all day except post TikTok’s but it’s not look out for you as an au pair or the family. They won’t pay me my money because they are an “introduction agency only” why am I then not handling the money talk myself or the contracts. I found it so odd how now all of a sudden they refuse to take responsibly for the line up of experience they put ME through. Up until a week ago they still had her listing up looking for their next victim to push into that awful family. But they told me they won’t bother with her anymore and have “blacklisted” her weeks prior. They lie so much they can’t keep up no wonder they don’t have time for working or your problems as an au pair. I chose to be represented by a company to be safe at an agency and avoid any drama and have someone look out for me. Safe to say this is not the agency where you will be looked after.
Helpful (0)
|Replies (0)CF
Calais F
1 reviews | Active since Jan 2020
3 Mar 2026, 22:30
Au Pair Extraordinarily Disappointing
I was sent to do a trial with a family that this supposed agency vetted - the family was a nightmare and from the interview I noticed that the description didn’t match the job expectations. Nonetheless I did all 3 days after which I was offered the job to which I declined as it was not a perfect fit for me. I also respectfully declined it with the mom. When I trialled the previous au pair told me she had money issues with this family and the agency also didn’t help one month back. Keep in mind when you interview, with the agency, with the family, when you trail and even after an offer you are not to speak about money whatsoever. As soon as I did my 3 days I was only paid the following week Tuesday after which was only because the mom was forcefully making sure I took the position with her. When I was eventually paid she didn’t pay me my full amount. I am still owed one month later R443. To the agency and Ronel Maartens it’s most probably not a lot of money but to me it is because I worked those hours for 7 to 4 for the 3 days and just out of principle too. Amy confirmed how much I was to be paid and that the trail period would be paid. The agency is quick to take the placement money and make sure they are sorted but will not help afterwards. As soon as I saw I wasn’t paid - I told the agency, all of a sudden I could handle the “money” talk with the mom. Ronel Maartens refused to pay me the rest because according to her it’s Amy’s fault who works at this *********** company. Amy didn’t clarify and the mom don’t bother checking so now I’m being punished because she paid me the last au pairs amount per hour even though my job spec listing said a higher amount and quite frankly has nothing to do with me. It was Amy’s job to handle the money conversation beforehand (you don’t even get to speak to the parents before the trial) so I went there knowing I’m going to get x amount and then didn’t get paid it. It’s now been 4 weeks later and still no help. According to them it’s my problem because Ronel Maartens is ignoring them and I must handle it. They can’t do their job so now it’s my problem. Keep in mind I would never have been there without them and now they choose to not be part of the process. It’s ridiculous. They don’t care about you. They care about their placement fee. They care about themselves. I had to be the one constantly checking in with Amy Lee and she always gave me the cookie cutter chatbot answers, I am beyond shocked at the experience. Another interview I went to the parents complained the previous aupair they placed was on drugs and left their child. I don’t know what on earth they do all day except post TikTok’s but it’s not look out for you as an au pair or the family. They won’t pay me my money because they are an “introduction agency only” why am I then not handling the money talk myself or the contracts. I found it so odd how now all of a sudden they refuse to take responsibly for the line up of experience they put ME through. Up until a week ago they still had her listing up looking for their next victim to push into that awful family. But they told me they won’t bother with her anymore and have “blacklisted” her weeks prior. They lie so much they can’t keep up no wonder they don’t have time for working or your problems as an au pair. I chose to be represented by a company to be safe at an agency and avoid any drama and have someone look out for me. Safe to say this is not the agency where you will be looked after.
0
Replies (0)KR
KRISHALIA R
1 reviews | Active since Jan 2020
25 Sept 2025, 13:20
Au pairs Extodinaire
I was referred to them by another client however I initially followed all the steps including payment and market related salary they sent me a candidate that was not according to the cv provided unfortunately the candidate did test positive for a drug test which could be otc or some drugs to which I could not take a chance as I had 3 kids below the age of 8 , the candidate also met an accident in the first two weeks and damage my car. I did request a refund the agency said no they will need to replace the candidate . I then decreased the scope of work and hours as well as offered a salary as per their website guidelines to which they insisted is to low and not good enough for a high level candidate I further said the salary on your website is the same I am offering they kept forcing me to increase the salary to which I refused to do as it was market related they kept going on and on hence I didn’t see it through however their website is said the correct salary but they were pushing me to increase. They also do not take you seriously or rather the kids interest as if something worst happened they would have just said sorry , no company values . Please be weary of them , their candidates are not unique the same candidates can be found on other sites and that said with way less off the mark up on price, do get ripped of as the economy is tough as it is.
Helpful (0)
|Replies (0)KR
KRISHALIA R
1 reviews | Active since Jan 2020
25 Sept 2025, 13:20
Au pairs Extodinaire
I was referred to them by another client however I initially followed all the steps including payment and market related salary they sent me a candidate that was not according to the cv provided unfortunately the candidate did test positive for a drug test which could be otc or some drugs to which I could not take a chance as I had 3 kids below the age of 8 , the candidate also met an accident in the first two weeks and damage my car. I did request a refund the agency said no they will need to replace the candidate . I then decreased the scope of work and hours as well as offered a salary as per their website guidelines to which they insisted is to low and not good enough for a high level candidate I further said the salary on your website is the same I am offering they kept forcing me to increase the salary to which I refused to do as it was market related they kept going on and on hence I didn’t see it through however their website is said the correct salary but they were pushing me to increase. They also do not take you seriously or rather the kids interest as if something worst happened they would have just said sorry , no company values . Please be weary of them , their candidates are not unique the same candidates can be found on other sites and that said with way less off the mark up on price, do get ripped of as the economy is tough as it is.
0
Replies (0)MW
Marilyn W
1 reviews | Active since Jan 2020
22 Mar 2025, 18:30
Useless couldn’t match me with a family
Useless agency. After being with them for over 4 years they couldn’t place me once. Not even get an interview. And this is unusual for me, because I always find employment on au pair S.A and I work for high profile families have good. References….if you are on their books for 6 months leave, I promise you they don’t care about placing you. They just care about the money the families pay them. Also if im the families all au pairs on the agency books are on au pair S.A.
Helpful (0)
|Replies (0)MW
Marilyn W
1 reviews | Active since Jan 2020
22 Mar 2025, 18:30
Useless couldn’t match me with a family
Useless agency. After being with them for over 4 years they couldn’t place me once. Not even get an interview. And this is unusual for me, because I always find employment on au pair S.A and I work for high profile families have good. References….if you are on their books for 6 months leave, I promise you they don’t care about placing you. They just care about the money the families pay them. Also if im the families all au pairs on the agency books are on au pair S.A.
0
Replies (0)AS
Annika S
1 reviews | Active since Jan 2020
17 Jan 2025, 19:04
Poor Treatment by Kathleen and Simone
After going through an extensive application process & putting in lots of effort, I was made aware that I cannot apply for certain positions. Be cautious of the fact that you can only apply within a 15km radius from where you reside. When expressing my concern I was labelled as unprofessional and rude. Very disappointing to be treated this way when the rules weren't clearly stated during the interview process. I can already anticipate their response as they called me "aggressive and disrespectful" when responding to my Google Review. Truly sad that an agency is incapable of seeing their faults and admitting that a mistake was made by not disclosing key information. So to Au-Pair Extraordinaire, reply all you want, but if you are unable to deal with the emotions of an upset candidate I don't have many good thing to say to you!
Helpful (0)
|Replies (0)AS
Annika S
1 reviews | Active since Jan 2020
17 Jan 2025, 19:04
Poor Treatment by Kathleen and Simone
After going through an extensive application process & putting in lots of effort, I was made aware that I cannot apply for certain positions. Be cautious of the fact that you can only apply within a 15km radius from where you reside. When expressing my concern I was labelled as unprofessional and rude. Very disappointing to be treated this way when the rules weren't clearly stated during the interview process. I can already anticipate their response as they called me "aggressive and disrespectful" when responding to my Google Review. Truly sad that an agency is incapable of seeing their faults and admitting that a mistake was made by not disclosing key information. So to Au-Pair Extraordinaire, reply all you want, but if you are unable to deal with the emotions of an upset candidate I don't have many good thing to say to you!
0
Replies (0)AS
Annika S
1 reviews | Active since Jan 2020
12 Dec 2024, 14:06
Harsh Treatment
I am extremely hurt by the way Au-Pair Extraordinaire's recuiters treated me. Be aware that you are only able to apply for positions within a 15km radius from where you reside. This was not made clear beforehand and resulted in an upset. When simply voicing my concerns and extreme disappointment, I was labelled as "unprofessional" and "having a tone". Au-Pair Extraordinare clearly has no regard for their candidates! Stay away. There are much better agencies to consider!
Helpful (0)
|Replies (0)AS
Annika S
1 reviews | Active since Jan 2020
12 Dec 2024, 14:06
Harsh Treatment
I am extremely hurt by the way Au-Pair Extraordinaire's recuiters treated me. Be aware that you are only able to apply for positions within a 15km radius from where you reside. This was not made clear beforehand and resulted in an upset. When simply voicing my concerns and extreme disappointment, I was labelled as "unprofessional" and "having a tone". Au-Pair Extraordinare clearly has no regard for their candidates! Stay away. There are much better agencies to consider!
0
Replies (0)CP
Caitlin P
1 reviews | Active since Jan 2020
3 Aug 2023, 15:49
DO NOT USE AU PAIR EXTRAORDINAIRE
The worst au pair Extraordinaire is the worst au pair agency out there. They quick to take your money and do not deliver any of the services they claim to do. They also do not do any background checks in the families. They put many au pairs lives in danger. They have no regard for anybody safety. All about making money. This business should just be shut down.
Helpful (0)
|Replies (0)CP
Caitlin P
1 reviews | Active since Jan 2020
3 Aug 2023, 15:49
DO NOT USE AU PAIR EXTRAORDINAIRE
The worst au pair Extraordinaire is the worst au pair agency out there. They quick to take your money and do not deliver any of the services they claim to do. They also do not do any background checks in the families. They put many au pairs lives in danger. They have no regard for anybody safety. All about making money. This business should just be shut down.
0
Replies (0)