Autohaus Beyers
Verified Business
Autohaus Beyers
Verified Business
173 Reviews (last 12 months)
Responds in 803 hours 16 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Autohaus Beyers is a highly regarded pre-owned vehicle dealership in Johannesburg known for its fast, seamless purchase process and exceptionally praised sales staff. Staff Professionalism (4.5) and Sales & Purchase Experience (4.4) are standout strengths. However, Communication & Aftercare (3.1) reveals a recurring pattern of post-sale failures around registration, spare keys, and settlement delays that significantly impact dissatisfied customers.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise named staff members like Mohammed, Sven, Neo, Mohsin, and Wesley for patience, honesty, and going above and beyond. The team culture is described as welcoming and family-like.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#27Ranked In Car Dealerships
803h 16mReply Time
29 NPSLikely
Replied to 52% of negative reviews
Reply time on negative reviews: 397 hours 14 min
TrustIndex
0
Ranking
#27
in Car Dealerships
Avg Reply
803h 16m
NPS Score
29
Recommended: Likely
Replied to 52% of negative reviews
Reply time on negative reviews: 397 hours 14 min
Review Distribution
4.4|173 Reviews
May '25 - Apr '26
5(80.5%)
4(4.9%)
3(0%)
2(1.2%)
1(13.4%)
5(80.5%)
4(4.9%)
3(0%)
2(1.2%)
1(13.4%)
Recent reviews (173)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJN
Jessie N
1 reviews | Active since Jan 2020
13 Mar 2026, 08:49
Very disappointing experience.
Very disappointing experience. I was interested in purchasing a Ford Ranger bakkie and contacted the dealership. I was initially told by Moseen that there were nine other clients interested in the vehicle. I asked him to please send me the OTP (Offer to Purchase) as I already had finance in place and was ready to proceed. However, when my wife later called to request the invoice, Moseen informed her that it is his car and he is not selling it to us because it is his decision. This was extremely unprofessional and confusing after we had already expressed serious interest in purchasing the vehicle. If the vehicle was not available or already sold, that should have been communicated clearly from the start. Customer service and transparency are very important when dealing with vehicle purchases, and unfortunately this experience fell far below expectations.
Helpful (0)
|Replies (0)JN
Jessie N
1 reviews | Active since Jan 2020
13 Mar 2026, 08:49
Very disappointing experience.
Very disappointing experience. I was interested in purchasing a Ford Ranger bakkie and contacted the dealership. I was initially told by Moseen that there were nine other clients interested in the vehicle. I asked him to please send me the OTP (Offer to Purchase) as I already had finance in place and was ready to proceed. However, when my wife later called to request the invoice, Moseen informed her that it is his car and he is not selling it to us because it is his decision. This was extremely unprofessional and confusing after we had already expressed serious interest in purchasing the vehicle. If the vehicle was not available or already sold, that should have been communicated clearly from the start. Customer service and transparency are very important when dealing with vehicle purchases, and unfortunately this experience fell far below expectations.
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Phamela R
1 reviews | Active since Jan 2020
9 Mar 2026, 11:02
I recently purchased a vehicle from Autohaus Beyers, and the experience was excellent from start to finish
I recently purchased a vehicle from Autohaus Beyers, and the experience was excellent from start to finish. The team was professional, transparent, and incredibly helpful throughout the entire process. They made the buying process smooth and stress-free, answering all my questions and ensuring everything was handled efficiently. What stood out the most was their honesty and great customer service — they really go the extra mile to make sure you leave satisfied. I’m extremely happy with my purchase and would definitely recommend Autohaus Beyers to anyone looking for a reliable and trustworthy dealership.
Helpful (0)
|Replies (0)PR
Phamela R
1 reviews | Active since Jan 2020
9 Mar 2026, 11:02
I recently purchased a vehicle from Autohaus Beyers, and the experience was excellent from start to finish
I recently purchased a vehicle from Autohaus Beyers, and the experience was excellent from start to finish. The team was professional, transparent, and incredibly helpful throughout the entire process. They made the buying process smooth and stress-free, answering all my questions and ensuring everything was handled efficiently. What stood out the most was their honesty and great customer service — they really go the extra mile to make sure you leave satisfied. I’m extremely happy with my purchase and would definitely recommend Autohaus Beyers to anyone looking for a reliable and trustworthy dealership.
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Dwayne
1 reviews | Active since Jan 2020
7 Mar 2026, 15:48
Have been doing bussiness with Mohammed at MMU group for the last 8 years
Have been doing bussiness with Mohammed at MMU group for the last 8 years. Between the family he has sold us 12 cars. Always there to assist and definetly the best in the country,trustworthy and like family. Friends has expierenced the same service with his team.....
Helpful (0)
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Dwayne
1 reviews | Active since Jan 2020
7 Mar 2026, 15:48
Have been doing bussiness with Mohammed at MMU group for the last 8 years
Have been doing bussiness with Mohammed at MMU group for the last 8 years. Between the family he has sold us 12 cars. Always there to assist and definetly the best in the country,trustworthy and like family. Friends has expierenced the same service with his team.....
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Replies (0)FM
Felicia M
1 reviews | Active since Jan 2020
7 Mar 2026, 11:15
Bad service from sales rep
They have beautiful cars, their service is bad. We haven't received spare keys, it's now a month already. And there's no communication I have to always follow up, make calls, drive to there with no solution. One time we were told that we can collect the keys, on arrival we were told that no one knows where they are. Fats who was our sales rep, deserted us the minute we collected the vehicle. Absolutely no after sale service. Secondly the car registration is not done, the permit has expired everytime we are told that the person working with the registrations is not at the office. This dealership is a complete headache when it come to servicing clients
Helpful (0)
|Replies (0)FM
Felicia M
1 reviews | Active since Jan 2020
7 Mar 2026, 11:15
Bad service from sales rep
They have beautiful cars, their service is bad. We haven't received spare keys, it's now a month already. And there's no communication I have to always follow up, make calls, drive to there with no solution. One time we were told that we can collect the keys, on arrival we were told that no one knows where they are. Fats who was our sales rep, deserted us the minute we collected the vehicle. Absolutely no after sale service. Secondly the car registration is not done, the permit has expired everytime we are told that the person working with the registrations is not at the office. This dealership is a complete headache when it come to servicing clients
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Replies (0)D
Dirk
1 reviews | Active since Jan 2020
26 Feb 2026, 07:57
Bad
am extremely disappointed with my experience at Autohaus Beyers. I purchased a vehicle from them and after only 6,000 km the turbo completely failed. A major component like that should not fail so soon after purchase. When I contacted them to discuss the issue and look for a solution, I was simply told that it is “not their problem.” I expected far better after-sales service and accountability. Selling a vehicle that develops such a serious fault in such a short time — and then refusing to assist — is unacceptable. I feel completely let down and would caution others to be very careful and to get independent inspections and proper warranty clarity before buying from them
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Dirk
1 reviews | Active since Jan 2020
26 Feb 2026, 07:57
Bad
am extremely disappointed with my experience at Autohaus Beyers. I purchased a vehicle from them and after only 6,000 km the turbo completely failed. A major component like that should not fail so soon after purchase. When I contacted them to discuss the issue and look for a solution, I was simply told that it is “not their problem.” I expected far better after-sales service and accountability. Selling a vehicle that develops such a serious fault in such a short time — and then refusing to assist — is unacceptable. I feel completely let down and would caution others to be very careful and to get independent inspections and proper warranty clarity before buying from them
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Replies (0)WR
Walter R
1 reviews | Active since Jan 2020
25 Feb 2026, 07:27
Autohaus Beyers afte...
Autohaus Beyers after service is the most hourable experience that I’ve experienced, I bought a car last year November today is 25/03/2026 I still haven’t received my disc so disappointing the licensing guy by the name of SK he’s such a lier I wonder how he sleeps at night…
Helpful (0)
|Replies (0)WR
Walter R
1 reviews | Active since Jan 2020
25 Feb 2026, 07:27
Autohaus Beyers afte...
Autohaus Beyers after service is the most hourable experience that I’ve experienced, I bought a car last year November today is 25/03/2026 I still haven’t received my disc so disappointing the licensing guy by the name of SK he’s such a lier I wonder how he sleeps at night…
0
Replies (0)