BG
Basil Green Ford Edenvale
Unclaimed Business
BG
Basil Green Ford Edenvale
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Basil Green Ford Edenvale
Basil Green Ford Edenvale has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Basil Green Ford Edenvale across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Terisha P
1 reviews | Active since Jan 2020
16 Oct 2025, 06:53
damaged my car and don't want to take responsibility
Took my car in for a service last week saw there was a scratch they denied it was them took it back in Tuesday to put in a button they ordered and my car had a huge dent and scratch on the bonet they are denying it was them don't have cameras working on their premises. Shocking service.
Helpful (0)
|Replies (0)TP
Terisha P
1 reviews | Active since Jan 2020
16 Oct 2025, 06:53
damaged my car and don't want to take responsibility
Took my car in for a service last week saw there was a scratch they denied it was them took it back in Tuesday to put in a button they ordered and my car had a huge dent and scratch on the bonet they are denying it was them don't have cameras working on their premises. Shocking service.
0
Replies (0)ZP
Zak P
1 reviews | Active since Jan 2020
3 Dec 2024, 12:58
Bad Service from Basil Green Edenvale
I would just like to take this opportunity to explain how Unhappy I am with the Service I received from this Dealership, Ford Basil Green Edenvale on 02 Dec 2024. I had a bad experience about a year or two ago from this Dealership so I took my car to another Dealership after that. On Friday, the front brakes on my vehicle started making a noise so I decided to give this Dealership another try, maybe things have improved since the last time I was there and it is the closest Dealership to my work. I booked my vehicle in for 02 Dec 2024. When I got to the Dealership, I left my vehicle with Johnson and everything was good at least. Johnson called me at 08:34am to get details regarding my Service Plan, etc. He called me again at 13:20pm to say that the Dealership don't have stock of my Brake Pads so he will need Authorisation from my Service Plan and then check with the Parts Department when they can have stock but won't be today. I then asked him, if my vehicle won't be ready today, can he please then arrange a Loan vehicle for me as I need a vehicle for my work so he said that there are no Loan vehicles available. I explained to him that with the work I am doing I need a vehicle and don't have other Transport which he repeated that there are no Loan Vehicles available. At 14:39pm I tried to call Johnson to get an update but he was not available so I left a message for him to call me back. At 15:20pm he still did not call me back so I called again but his phone rang to Voicemail. At 16:19pm, I called and asked to speak to Jan, the Sales Manager, which I was told that he left already as he had an Emergency so I asked to speak to yourself but the line got cut off. I phoned back and asked again to speak to you. A Cathy answered and informed me that you are not available so I left a message for you to call me back which did not happen. At 16:37pm, Johnson called me to inform me that my Service Plan only approved my Brake Pads now but there are no stock so my car will maybe be ready by Wednesday or later or he can get the Workshop to fit Aftermarket Brake Pads from like "Midas". That was his words. I again asked him, who the correct person is that can make a plan for a Loan Vehicle as I need a vehicle for work. He told me that Jan is the correct person and they will call him on his Cellphone to ask if he can assist with a Loan Vehicle. I expected a Call from Jan or Yourself at least but Johnson called me back and informed me that Jan said there are absolutely no Loan vehicles available and Loan Vehicles are only handed out to Customers whose vehicles are still under Warranty. I then told Johnson to cancel everything, I will collect my vehicle and take it somewhere else. When I collected my vehicle and left your Dealership at around 16:55pm, there were "Ford Basil Green" vehicles standing outside the Dealership in the parking. To be honest with you, I brought my car to this Dealership because it is closer to my work for a Colleague to pick me up from there as I had to be at work early for a Meeting. I will not do it again. I took my car to a Dealership closer to my home the previous time after I was not happy with the service at this Dealership. They went way more than just the "Extra Mile" to make me a Happy customer. They even assisted to drop me at my work which is a little out of their drop off radius. My car was also not done that same day so they made a Plan and assisted me with a Brand New Ford Raptor Loan Vehicle for a few days while my Vehicle was worked on. The staff at this Dealership was not even prepared to go an Extra Step further to make me a happy Customer nevermind an Extra Mile. A Sales person from your Dealership called me today to ask if I do not want to Trade my car in for a new car and I said absolutely no. I am currently in the market for a Ford Territory or Raptor but I will definitely do the purchase at the other branch because I know what they are capable of and take care of their Customers, especially After Sales. And the Dealer Principal can definitely take my word for it that I will post this message on other channels too. I just hope that no other Customer goes through the Bad Service I received twice from your Dealership.
Helpful (0)
|Replies (0)ZP
Zak P
1 reviews | Active since Jan 2020
3 Dec 2024, 12:58
Bad Service from Basil Green Edenvale
I would just like to take this opportunity to explain how Unhappy I am with the Service I received from this Dealership, Ford Basil Green Edenvale on 02 Dec 2024. I had a bad experience about a year or two ago from this Dealership so I took my car to another Dealership after that. On Friday, the front brakes on my vehicle started making a noise so I decided to give this Dealership another try, maybe things have improved since the last time I was there and it is the closest Dealership to my work. I booked my vehicle in for 02 Dec 2024. When I got to the Dealership, I left my vehicle with Johnson and everything was good at least. Johnson called me at 08:34am to get details regarding my Service Plan, etc. He called me again at 13:20pm to say that the Dealership don't have stock of my Brake Pads so he will need Authorisation from my Service Plan and then check with the Parts Department when they can have stock but won't be today. I then asked him, if my vehicle won't be ready today, can he please then arrange a Loan vehicle for me as I need a vehicle for my work so he said that there are no Loan vehicles available. I explained to him that with the work I am doing I need a vehicle and don't have other Transport which he repeated that there are no Loan Vehicles available. At 14:39pm I tried to call Johnson to get an update but he was not available so I left a message for him to call me back. At 15:20pm he still did not call me back so I called again but his phone rang to Voicemail. At 16:19pm, I called and asked to speak to Jan, the Sales Manager, which I was told that he left already as he had an Emergency so I asked to speak to yourself but the line got cut off. I phoned back and asked again to speak to you. A Cathy answered and informed me that you are not available so I left a message for you to call me back which did not happen. At 16:37pm, Johnson called me to inform me that my Service Plan only approved my Brake Pads now but there are no stock so my car will maybe be ready by Wednesday or later or he can get the Workshop to fit Aftermarket Brake Pads from like "Midas". That was his words. I again asked him, who the correct person is that can make a plan for a Loan Vehicle as I need a vehicle for work. He told me that Jan is the correct person and they will call him on his Cellphone to ask if he can assist with a Loan Vehicle. I expected a Call from Jan or Yourself at least but Johnson called me back and informed me that Jan said there are absolutely no Loan vehicles available and Loan Vehicles are only handed out to Customers whose vehicles are still under Warranty. I then told Johnson to cancel everything, I will collect my vehicle and take it somewhere else. When I collected my vehicle and left your Dealership at around 16:55pm, there were "Ford Basil Green" vehicles standing outside the Dealership in the parking. To be honest with you, I brought my car to this Dealership because it is closer to my work for a Colleague to pick me up from there as I had to be at work early for a Meeting. I will not do it again. I took my car to a Dealership closer to my home the previous time after I was not happy with the service at this Dealership. They went way more than just the "Extra Mile" to make me a Happy customer. They even assisted to drop me at my work which is a little out of their drop off radius. My car was also not done that same day so they made a Plan and assisted me with a Brand New Ford Raptor Loan Vehicle for a few days while my Vehicle was worked on. The staff at this Dealership was not even prepared to go an Extra Step further to make me a happy Customer nevermind an Extra Mile. A Sales person from your Dealership called me today to ask if I do not want to Trade my car in for a new car and I said absolutely no. I am currently in the market for a Ford Territory or Raptor but I will definitely do the purchase at the other branch because I know what they are capable of and take care of their Customers, especially After Sales. And the Dealer Principal can definitely take my word for it that I will post this message on other channels too. I just hope that no other Customer goes through the Bad Service I received twice from your Dealership.
0
Replies (0)MM
Mphothu M
1 reviews | Active since Jan 2020
14 Oct 2024, 12:41
Wrong Part ordered at the expense of a customer
Wrong part was ordered and Michelle (Service consultant) has advised, that I should take the globes and try a fitment center to put them on for me. they had stated that the globes are wrong and are not for that car. Please advise when ordering the globes did the technician state which ones are they and show the sample from the vehicle? Now this is going to charge me again to buy new ones and this is not my fault that Ford has ordered the part at the customers expense.
Helpful (0)
|Replies (0)MM
Mphothu M
1 reviews | Active since Jan 2020
14 Oct 2024, 12:41
Wrong Part ordered at the expense of a customer
Wrong part was ordered and Michelle (Service consultant) has advised, that I should take the globes and try a fitment center to put them on for me. they had stated that the globes are wrong and are not for that car. Please advise when ordering the globes did the technician state which ones are they and show the sample from the vehicle? Now this is going to charge me again to buy new ones and this is not my fault that Ford has ordered the part at the customers expense.
0
Replies (0)TF
Tracy F
1 reviews | Active since Jan 2020
16 Mar 2024, 10:27
Service Excellence Basil Green Ford: Jan Storbeck
I recently observed a niggling noise whilst driving my Ford Everest. After the dealership near my house dragged their feet to provide me an appointment to attend to the vehicle, I decided to contact Basil Green Ford Edenvale. Jan Storbeck assisted me telephonically - although I contacted him on a Saturday he assured me the vehicle will be attended to. Upon my arrival at Basil Green Ford Edenvale everyone from the reception, floor to service staff were exceptional. Jan attended to the vehilce noise and rapidly knew what the issue was. It is obvious that this workshop is on top of their game and well organised. It was a minor issue - but I am convinced Jan's technical expertise aided the quick diagnostic and solution. The vehicle was immediately attended to and the matter was resolved. Service with a smile and incredible response time. I would recommend this delaership to anyone. Well done to Super Group, Basil Green Ford and noteworthy:Jan Storbeck and team.
Helpful (0)
|Replies (0)TF
Tracy F
1 reviews | Active since Jan 2020
16 Mar 2024, 10:27
Service Excellence Basil Green Ford: Jan Storbeck
I recently observed a niggling noise whilst driving my Ford Everest. After the dealership near my house dragged their feet to provide me an appointment to attend to the vehicle, I decided to contact Basil Green Ford Edenvale. Jan Storbeck assisted me telephonically - although I contacted him on a Saturday he assured me the vehicle will be attended to. Upon my arrival at Basil Green Ford Edenvale everyone from the reception, floor to service staff were exceptional. Jan attended to the vehilce noise and rapidly knew what the issue was. It is obvious that this workshop is on top of their game and well organised. It was a minor issue - but I am convinced Jan's technical expertise aided the quick diagnostic and solution. The vehicle was immediately attended to and the matter was resolved. Service with a smile and incredible response time. I would recommend this delaership to anyone. Well done to Super Group, Basil Green Ford and noteworthy:Jan Storbeck and team.
0
Replies (0)