B&
Bausch & Lomb
Unclaimed Business
B&
Bausch & Lomb
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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April H
1 reviews | Active since Jan 2020
17 Jun 2023, 15:29
Received Faulty Contact lenses and was blamed for them being faulty.
A couple of months ago. My optometrist gave me a new brand of contact lenses as my older brand was on backorder so they gave me the ULTRA lenses from Basuch & Lomb. The lenses worked fine for a couple of days when suddenly when I put them back in the one day I found them both to be broken. Thinking something was just wrong with the two I simply just replaced them with others. then not even a day later the one lenses broke! I returned the batch to the optometrist explaining the situation determining the batch was faulty and when they sent it back to Bausch & Lomb they returned them refusing to believe the batch was faulty and blamed me for mishandling/manhandling the products. I've been using contact lenses for nine years! I know how to handle them properly. Absolutely disgusted by their response and accusation. Most service providers would just bite their tongue and try and resolve the issue not blame the consumers and make the situation worse rather than better. They should be ashamed of such behaviour.
Helpful (0)
|Replies (0)AH
April H
1 reviews | Active since Jan 2020
17 Jun 2023, 15:29
Received Faulty Contact lenses and was blamed for them being faulty.
A couple of months ago. My optometrist gave me a new brand of contact lenses as my older brand was on backorder so they gave me the ULTRA lenses from Basuch & Lomb. The lenses worked fine for a couple of days when suddenly when I put them back in the one day I found them both to be broken. Thinking something was just wrong with the two I simply just replaced them with others. then not even a day later the one lenses broke! I returned the batch to the optometrist explaining the situation determining the batch was faulty and when they sent it back to Bausch & Lomb they returned them refusing to believe the batch was faulty and blamed me for mishandling/manhandling the products. I've been using contact lenses for nine years! I know how to handle them properly. Absolutely disgusted by their response and accusation. Most service providers would just bite their tongue and try and resolve the issue not blame the consumers and make the situation worse rather than better. They should be ashamed of such behaviour.
0
Replies (0)JB
Juhi B
1 reviews | Active since Jan 2020
18 Apr 2022, 15:57
*** B&L
I purchased a 120ml bottle of solution. It is 3/4 filled. This can't be right. If this is what we are to receive going forward let me know so can swop over to another brand. This is actually ridiculous. You charge us full price but we don't get our moneys worth!!
Helpful (0)
|Replies (0)JB
Juhi B
1 reviews | Active since Jan 2020
18 Apr 2022, 15:57
*** B&L
I purchased a 120ml bottle of solution. It is 3/4 filled. This can't be right. If this is what we are to receive going forward let me know so can swop over to another brand. This is actually ridiculous. You charge us full price but we don't get our moneys worth!!
0
Replies (0)RH
Ronel H
1 reviews | Active since Jan 2020
22 Aug 2021, 13:58
Lack of Contact lens solutions in stores
I am sure that thousands of other contact lens users have noticed that there is no stock of any brand of contact lens solution in the stores that usually stock it....namely Clicks Dischem and pharmacies. Bausch and Lomb is the biggest supplier. What is going on?
Helpful (0)
|Replies (0)RH
Ronel H
1 reviews | Active since Jan 2020
22 Aug 2021, 13:58
Lack of Contact lens solutions in stores
I am sure that thousands of other contact lens users have noticed that there is no stock of any brand of contact lens solution in the stores that usually stock it....namely Clicks Dischem and pharmacies. Bausch and Lomb is the biggest supplier. What is going on?
0
Replies (0)JE
Jacques E
1 reviews | Active since Jan 2020
25 Jul 2019, 10:28
Bausch & Lomb No Communication
I would like to lodge an inquiry regarding the amount of liquid solution in the attached photo’s. Please could you explain why the total volume of solution on a sealed container is not complete? Was any issues picked up in the production line where the solution being poured into the container did not fully complete its task in providing the full amount of solution that is required. The amount of content compared to the Price, make it seem as if the consumer is being deceived. If in fact the content is missing. I would like to request a rebate on the purchases made. Please send this to the Production Manager or Complaints department to handle this inquiry
Helpful (0)
|Replies (0)JE
Jacques E
1 reviews | Active since Jan 2020
25 Jul 2019, 10:28
Bausch & Lomb No Communication
I would like to lodge an inquiry regarding the amount of liquid solution in the attached photo’s. Please could you explain why the total volume of solution on a sealed container is not complete? Was any issues picked up in the production line where the solution being poured into the container did not fully complete its task in providing the full amount of solution that is required. The amount of content compared to the Price, make it seem as if the consumer is being deceived. If in fact the content is missing. I would like to request a rebate on the purchases made. Please send this to the Production Manager or Complaints department to handle this inquiry
0
Replies (0)SR
Shantal R
1 reviews | Active since Jan 2020
18 Apr 2016, 19:35
pathetic service by Bausch and Lomb
Poor customer service by Christine - rudely spoke to me as if i was a child. If I were white I'm sure I would've got lots of respect. Pathetic brand ambassador for bausch and lomb - she should be dismissed for her level of service. I am disgusted at the manner in which she spoke to me. After all this feedback, she continues to ignore me with no apology.
Helpful (0)
|Replies (0)SR
Shantal R
1 reviews | Active since Jan 2020
18 Apr 2016, 19:35
pathetic service by Bausch and Lomb
Poor customer service by Christine - rudely spoke to me as if i was a child. If I were white I'm sure I would've got lots of respect. Pathetic brand ambassador for bausch and lomb - she should be dismissed for her level of service. I am disgusted at the manner in which she spoke to me. After all this feedback, she continues to ignore me with no apology.
0
Replies (0)