BS
Belaire Suites durban
Unclaimed Business
BS
Belaire Suites durban
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKB
Kelly B
1 reviews | Active since Jan 2020
28 Jun 2025, 18:20
Sad service from servers
I checked in on the 27th at 3:30, I arrived early had had to wait for my partner so I decided to have a coffee and meal at the restaurant inside the hotel, I was disappointed with the service there, I came in around 2:45pm and asked the lady at the bar if I can wait in the restaurant with my suitcase and get something to eat, she was kind and sweet and said yes, I went back to reception fetched my stuff and sat down,10 Mins later 3 servers where having a conversation completely oblivious of my existence, I stood up and asked the lady behind the bar for a menu,funny enough the chilling servers handed it to her and carried on with there conversation like I was handed a colouring book, I tried standing up, mind u my foot is hurt so I have a limp, then one come and took my order, I ate half the burger I was so over the food and had my coffee, luckily my partner came then so I paid my bill and left, I am so disappointed on the service and I know this complaint won’t make a difference but wow than ppl say SA has no jobs, ppl just don’t respect there jobs in my opinion, as bad as my experience cause I have worked in this space I still tipped her for no reason, well maybe for eventually pitching up lol
Helpful (0)
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Kelly B
1 reviews | Active since Jan 2020
28 Jun 2025, 18:20
Sad service from servers
I checked in on the 27th at 3:30, I arrived early had had to wait for my partner so I decided to have a coffee and meal at the restaurant inside the hotel, I was disappointed with the service there, I came in around 2:45pm and asked the lady at the bar if I can wait in the restaurant with my suitcase and get something to eat, she was kind and sweet and said yes, I went back to reception fetched my stuff and sat down,10 Mins later 3 servers where having a conversation completely oblivious of my existence, I stood up and asked the lady behind the bar for a menu,funny enough the chilling servers handed it to her and carried on with there conversation like I was handed a colouring book, I tried standing up, mind u my foot is hurt so I have a limp, then one come and took my order, I ate half the burger I was so over the food and had my coffee, luckily my partner came then so I paid my bill and left, I am so disappointed on the service and I know this complaint won’t make a difference but wow than ppl say SA has no jobs, ppl just don’t respect there jobs in my opinion, as bad as my experience cause I have worked in this space I still tipped her for no reason, well maybe for eventually pitching up lol
0
Replies (0)GK
Gugu K
1 reviews | Active since Jan 2020
4 Oct 2021, 06:56
Belaire Hotel Suites Durban complaint
Good day, Belaire Hotel Suits Durban offers a bad service. When one wants to iron and use the remote to enter they are charged an extra R200 each and no one informs guests of these extra charges upon making a reservation and the hotel manager has a bad attitude.
Helpful (0)
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Gugu K
1 reviews | Active since Jan 2020
4 Oct 2021, 06:56
Belaire Hotel Suites Durban complaint
Good day, Belaire Hotel Suits Durban offers a bad service. When one wants to iron and use the remote to enter they are charged an extra R200 each and no one informs guests of these extra charges upon making a reservation and the hotel manager has a bad attitude.
0
Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
13 Jul 2021, 07:13
Refusal to amend booking
I had a reservation with this hotel, I was supposed to check in on the 9th of August, I did my reservation on Booking.com. I called both of them to amend the booking but I could not get help. I told them that the the very same people I was supposed to travel with contracted COVID. None of this two companies is willing to help I think they suggest that I travel with this people as sick as they are. I have never seen this heartlessness in human kind. The place where I payed my money and expecting superior services.
Helpful (0)
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Maria M
1 reviews | Active since Jan 2020
13 Jul 2021, 07:13
Refusal to amend booking
I had a reservation with this hotel, I was supposed to check in on the 9th of August, I did my reservation on Booking.com. I called both of them to amend the booking but I could not get help. I told them that the the very same people I was supposed to travel with contracted COVID. None of this two companies is willing to help I think they suggest that I travel with this people as sick as they are. I have never seen this heartlessness in human kind. The place where I payed my money and expecting superior services.
0
Replies (0)BM
Brendon M
1 reviews | Active since Jan 2020
28 Sept 2020, 14:23
Shocking experience
whom it may concern I got married on the 27 September 2020 and booked in at the Belaire Suites hotel in durban for a honeymoon. This morning on the 28 September 2020 I called reception 3 times to ask for a blanket due to the weather being so bad (Cold and Raining), before that i called the reception to send someone upstairs because the TV and the headboard light not working. My wife was sleeping and got up to go toilet when she slipped and fell in the bathroom due to the toilet leaking. This is not what i expected from such a hotel i am very disappointed in the service more so cause it is my honeymoon. Kind regards Clarissa Mitchell
Helpful (0)
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Brendon M
1 reviews | Active since Jan 2020
28 Sept 2020, 14:23
Shocking experience
whom it may concern I got married on the 27 September 2020 and booked in at the Belaire Suites hotel in durban for a honeymoon. This morning on the 28 September 2020 I called reception 3 times to ask for a blanket due to the weather being so bad (Cold and Raining), before that i called the reception to send someone upstairs because the TV and the headboard light not working. My wife was sleeping and got up to go toilet when she slipped and fell in the bathroom due to the toilet leaking. This is not what i expected from such a hotel i am very disappointed in the service more so cause it is my honeymoon. Kind regards Clarissa Mitchell
0
Replies (0)BM
Brendon M
1 reviews | Active since Jan 2020
28 Sept 2020, 13:50
Shocking experience for my honeymoon
i got married on the 27 September 2020 and come to stay at the Belaire Suites durban for a honeymoon. This morning on the 28 September 2020 i called reception 3 times to ask for a blanket due to the weather been so bad ( Cold and Raining). before that i called the reception to send someone upstairs because the TV and the headboard light not working. My wife was sleeping and got up to go toilet when she slept and feel in the bathroom due to the toilet leaking but did not get hurt (thank God). This is not what i expectedfrom such a hotel.
Helpful (0)
|Replies (0)BM
Brendon M
1 reviews | Active since Jan 2020
28 Sept 2020, 13:50
Shocking experience for my honeymoon
i got married on the 27 September 2020 and come to stay at the Belaire Suites durban for a honeymoon. This morning on the 28 September 2020 i called reception 3 times to ask for a blanket due to the weather been so bad ( Cold and Raining). before that i called the reception to send someone upstairs because the TV and the headboard light not working. My wife was sleeping and got up to go toilet when she slept and feel in the bathroom due to the toilet leaking but did not get hurt (thank God). This is not what i expectedfrom such a hotel.
0
Replies (0)TM
Thokozile M
1 reviews | Active since Jan 2020
3 Dec 2019, 13:32
Accommodation
They don't even deserve a 1 star rating. Together with bookings.com, their process is very flawed. We booked for 10 people and the hotel says they received a booking for 8 people. The receptionists lack problem resolution and critical thinking s****s. Very bad experience indeed! Will never come here again.
Helpful (0)
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Thokozile M
1 reviews | Active since Jan 2020
3 Dec 2019, 13:32
Accommodation
They don't even deserve a 1 star rating. Together with bookings.com, their process is very flawed. We booked for 10 people and the hotel says they received a booking for 8 people. The receptionists lack problem resolution and critical thinking s****s. Very bad experience indeed! Will never come here again.
0
Replies (0)