Blades And Triggers
Claimed Business
AI Review Summary
Based on recent customer reviews, Blades And Triggers receives praise for its online sales team, with staff members like Brett Steyn and Mohammed Asad earning commendation for going above and beyond. However, a recurring pattern of poor after-sales and warranty service significantly undermines customer trust. Multiple reviewers report prolonged repair turnarounds, broken promises on callbacks, unresponsive communication channels, and disputes over warranty claims. In-store experiences at branches including Clearwater Mall, Gateway, and Tygervalley are frequently criticized for lack of accountability, while the online purchasing process is generally regarded as reliable and well-managed.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
965h 9mReply Time
-25 NPSUnlikely
Replied to 44% of negative reviews
Reply time on negative reviews: 965 hours 9 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
965h 9m
NPS Score
-25
Recommended: Unlikely
Replied to 44% of negative reviews
Reply time on negative reviews: 965 hours 9 min
Review Distribution
2.2|13 Reviews
Jun '25 - May '26
5(27.3%)
4(0%)
3(0%)
2(18.2%)
1(54.6%)
5(27.3%)
4(0%)
3(0%)
2(18.2%)
1(54.6%)
Frequently Asked Questions About Blades And Triggers
Based on recent customer reviews, Blades And Triggers receives praise for its online sales team, with staff members like Brett Steyn and Mohammed Asad earning commendation for going above and beyond. However, a recurring pattern of poor after-sales and warranty service significantly undermines customer trust. Multiple reviewers report prolonged repair turnarounds, broken promises on callbacks, unresponsive communication channels, and disputes over warranty claims. In-store experiences at branches including Clearwater Mall, Gateway, and Tygervalley are frequently criticized for lack of accountability, while the online purchasing process is generally regarded as reliable and well-managed.
Blades And Triggers has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 44% of negative reviews, typically within 965 hours 9 min. Hellopeter has tracked Blades And Triggers across 233 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTO
Tinus O
1 reviews | Active since Jan 2020
6 Mar 2026, 09:09
Blades and Triggers Vaal Mall aftersales service BAD
I bought a Yong Heng compressor from them on 29 August 2025. Last week it literally just "blew up". Thankfully not the high-pressure side. I reached out to enquire about the warrantee and at first, I got very vague and veiled responses. Mentions of "physical damage" etc. Basically, I was indirectly accused of dropping the compressor. I took it to the shop on Friday 27 February 2026. The assistant said that he had never seen anything like that happen and assured me that he would get the problem sorted, and push for a replacement rather than a repair. Also offered to even lend me his personal compressor if it wasn't sorted out by the weekend of the 7th. On Thursday the 5th of March I sent him messages, which was not even read. So, on Thursday evening I sent a message to his phone and the shop's WhatsApp number. No reply from manager/owner, but the salesman reached out asking for time to sort it out and talk to "them". Late last year I bought a shop demo rifle from them on clearance. Had some issues and assumed it was not under any warrantee. So, I tinkered with it myself. When I asked for parts list etc. they offered to repair it, but I declined because I had tinkered myself. I would have thought that would have shown them that I would not dishonestly claim a warrantee on the compressor. Unfortunately, I do not think the POPIA act allows me to post message screen grabs. Think carefully, and rather search around, there are plenty of air gun stores with more variety, better value, and better pricing.
Helpful (0)
|Replies (0)TO
Tinus O
1 reviews | Active since Jan 2020
6 Mar 2026, 09:09
Blades and Triggers Vaal Mall aftersales service BAD
I bought a Yong Heng compressor from them on 29 August 2025. Last week it literally just "blew up". Thankfully not the high-pressure side. I reached out to enquire about the warrantee and at first, I got very vague and veiled responses. Mentions of "physical damage" etc. Basically, I was indirectly accused of dropping the compressor. I took it to the shop on Friday 27 February 2026. The assistant said that he had never seen anything like that happen and assured me that he would get the problem sorted, and push for a replacement rather than a repair. Also offered to even lend me his personal compressor if it wasn't sorted out by the weekend of the 7th. On Thursday the 5th of March I sent him messages, which was not even read. So, on Thursday evening I sent a message to his phone and the shop's WhatsApp number. No reply from manager/owner, but the salesman reached out asking for time to sort it out and talk to "them". Late last year I bought a shop demo rifle from them on clearance. Had some issues and assumed it was not under any warrantee. So, I tinkered with it myself. When I asked for parts list etc. they offered to repair it, but I declined because I had tinkered myself. I would have thought that would have shown them that I would not dishonestly claim a warrantee on the compressor. Unfortunately, I do not think the POPIA act allows me to post message screen grabs. Think carefully, and rather search around, there are plenty of air gun stores with more variety, better value, and better pricing.
0
Replies (0)M
Monique
1 reviews | Active since Jan 2020
23 Feb 2026, 07:46
I bought a Hike & Strike from them
I bought a Hike & Strike from them. The item malfunctioned and spat flames out the front and then stopped working. Several calls and written communication with them where they promise to get back to me yet they don't. Product faulty and service terrible.
Helpful (0)
|Replies (0)M
Monique
1 reviews | Active since Jan 2020
23 Feb 2026, 07:46
I bought a Hike & Strike from them
I bought a Hike & Strike from them. The item malfunctioned and spat flames out the front and then stopped working. Several calls and written communication with them where they promise to get back to me yet they don't. Product faulty and service terrible.
0
Replies (0)JI
Joshua I
1 reviews | Active since Jan 2020
3 Jan 2026, 13:12
Rude employees and couldn't be bothered service!
I was the winner of the fast shooter competition at rage 2025. I won on the 7th of December and was told someone will be in contact with me with my prize. After 2 weeks of waiting I went into store and was told again someone will be in contact with me. After confirming contact details I left. Today on the 3rd of January 2026 I phoned fourways mall store and asked about my prize where I was told that I they have been waiting for me to come and collect my prize, upon arrival the disgruntled store employee told me that it is a weekend and there is nothing they can do to help me now and I've been told yet again that someone will be in contact with me. After explaining my frustration and that this has been going on for far too long I was told by said employee that it is not his problem he isn't the one who did the competition. To which I stated that I understand it isn't his personal issue but I do request that I get some form of outcome, even just for someone to tell me what my prize is as I still do not know what that prize is. I was then met with more attitude saying that it's my fault for not contacting them sooner and that if I want my prize I need to wait longer. Something needs to be done about this pathetic customer service!
Helpful (0)
|Replies (0)JI
Joshua I
1 reviews | Active since Jan 2020
3 Jan 2026, 13:12
Rude employees and couldn't be bothered service!
I was the winner of the fast shooter competition at rage 2025. I won on the 7th of December and was told someone will be in contact with me with my prize. After 2 weeks of waiting I went into store and was told again someone will be in contact with me. After confirming contact details I left. Today on the 3rd of January 2026 I phoned fourways mall store and asked about my prize where I was told that I they have been waiting for me to come and collect my prize, upon arrival the disgruntled store employee told me that it is a weekend and there is nothing they can do to help me now and I've been told yet again that someone will be in contact with me. After explaining my frustration and that this has been going on for far too long I was told by said employee that it is not his problem he isn't the one who did the competition. To which I stated that I understand it isn't his personal issue but I do request that I get some form of outcome, even just for someone to tell me what my prize is as I still do not know what that prize is. I was then met with more attitude saying that it's my fault for not contacting them sooner and that if I want my prize I need to wait longer. Something needs to be done about this pathetic customer service!
0
Replies (0)CF
Claudette F
1 reviews | Active since Jan 2020
22 Dec 2025, 06:39
No customer service, quotes that change overnight, staff don't care and don't apologise
Took a pellet gun magazine to Clearwater Mall store them to repair a valve and had to pay a booking fee. After 6 weeks and no word from them, I tried calling the store. No answer. Couldn't leave message, the mailbox was full. I then sent an e-mail. No response. At week 7, I went to the store. Nothing had been done yet. No apologies. They promised I would hear from them within the week. Heard nothing. Went back during week 9. Still nothing done, no apologies. They quoted me R630 and asked if they can go ahead with the repairs. I confirmed. Another promise. About 3 days later, I receive a WhatsApp from Luqmaan Shaik with a message saying the part is in for repair and the fee is R885. I asked why the sudden change in amount, the response is the valve had to be replaced (as well). I responded that was the issue from the start and they quoted me R630, so how does it suddenly become 40% more? He said it includes labour and parts. Well, I thought replacing a valve means parts, and the act of replacing means labour, and they quoted me on it already??! No response. I asked for my magazine to be returned to me. I picked it up from the store. They handed it back to me at the store, with no apology, even though I expressed my displeasure. They did not offer me a refund on my booking fee that turned out to be useless. I told them I would post a review, and there was no reaction. If I didn't know any better, I would think they have (inefficient) robots working for them.
Helpful (0)
|Replies (0)CF
Claudette F
1 reviews | Active since Jan 2020
22 Dec 2025, 06:39
No customer service, quotes that change overnight, staff don't care and don't apologise
Took a pellet gun magazine to Clearwater Mall store them to repair a valve and had to pay a booking fee. After 6 weeks and no word from them, I tried calling the store. No answer. Couldn't leave message, the mailbox was full. I then sent an e-mail. No response. At week 7, I went to the store. Nothing had been done yet. No apologies. They promised I would hear from them within the week. Heard nothing. Went back during week 9. Still nothing done, no apologies. They quoted me R630 and asked if they can go ahead with the repairs. I confirmed. Another promise. About 3 days later, I receive a WhatsApp from Luqmaan Shaik with a message saying the part is in for repair and the fee is R885. I asked why the sudden change in amount, the response is the valve had to be replaced (as well). I responded that was the issue from the start and they quoted me R630, so how does it suddenly become 40% more? He said it includes labour and parts. Well, I thought replacing a valve means parts, and the act of replacing means labour, and they quoted me on it already??! No response. I asked for my magazine to be returned to me. I picked it up from the store. They handed it back to me at the store, with no apology, even though I expressed my displeasure. They did not offer me a refund on my booking fee that turned out to be useless. I told them I would post a review, and there was no reaction. If I didn't know any better, I would think they have (inefficient) robots working for them.
0
Replies (0)TT
Timothy T
1 reviews | Active since Jan 2020
15 Dec 2025, 11:07
Terrible customer service and extremely rude manager
I had recently made a purchase at the gateway branch and I was initially quite happy with the experience, until my gas gun started leaking gas so I took it in for a service at the shop. After a few weeks of very little to no feedback, I followed up and they had said that the end cap ( the part that was faulty) was being repaired at the warehouse. Once I got confirmation weeks later after the initial follow up, that the gun was ready to be collected, I went into store to find that the gun was scratched and scuffed with paint chipping and denting mainly the part taken in for a service. I queried it and asked why this is with the branch manager Awan, and he simply said that it was brought in like that to which I politely disagreed. He exclaimed that it was my negligence and that he is not responsible. I asked him to phone the warehouse and ask for a photo of what it looked like when it had arrived there. He phoned them and asked and immediately after that phone call, he threw his hands in the air in my face and said; " you know what! its pointless arguing with you and going back and fourth about this" He then asked one of the assistants to get a new gas gun from behind the counter he then took off the end cap and put it on my gun and said; "Its not worth it just take it and go" and pointed to the door, basically telling me to leave. I am disgusted with the customer service and manners of this manager. And I will never shop at your establishment ever again. that is no way to treat any customer especially a customer who had spent close to 4000 rand there. I highly advise that something be done about it and that no one should shop there given that is how they treat paying customers
Helpful (0)
|Replies (0)TT
Timothy T
1 reviews | Active since Jan 2020
15 Dec 2025, 11:07
Terrible customer service and extremely rude manager
I had recently made a purchase at the gateway branch and I was initially quite happy with the experience, until my gas gun started leaking gas so I took it in for a service at the shop. After a few weeks of very little to no feedback, I followed up and they had said that the end cap ( the part that was faulty) was being repaired at the warehouse. Once I got confirmation weeks later after the initial follow up, that the gun was ready to be collected, I went into store to find that the gun was scratched and scuffed with paint chipping and denting mainly the part taken in for a service. I queried it and asked why this is with the branch manager Awan, and he simply said that it was brought in like that to which I politely disagreed. He exclaimed that it was my negligence and that he is not responsible. I asked him to phone the warehouse and ask for a photo of what it looked like when it had arrived there. He phoned them and asked and immediately after that phone call, he threw his hands in the air in my face and said; " you know what! its pointless arguing with you and going back and fourth about this" He then asked one of the assistants to get a new gas gun from behind the counter he then took off the end cap and put it on my gun and said; "Its not worth it just take it and go" and pointed to the door, basically telling me to leave. I am disgusted with the customer service and manners of this manager. And I will never shop at your establishment ever again. that is no way to treat any customer especially a customer who had spent close to 4000 rand there. I highly advise that something be done about it and that no one should shop there given that is how they treat paying customers
0
Replies (0)NO
Nico O
1 reviews | Active since Jan 2020
10 Nov 2025, 20:11
Blades & Outdoors / Hannes Blades - keep away (Delta Boots issue)
I bought a R900 pair of Delta Boots from Blades & Outdoor. It would be my son's 2nd pair - he wore the old pair every single day all day for 2 years. Within 1 month of wearing the new shoes they started breaking: the sole tearing away from the shoe. They did not get wet, were not used in mud and did not undergo heavy usage. My son simply wore them around the house. I made contact with Hannes, the owner (Hannes Blades) who said I should courier the shoes back to him. He then told me very clearly (WhatsApp voice note) that he will reimburse me for the shoes, with no mention of a dependency on his suppliers feedback. 2 weeks later he had not reimbursed me so I followed up only to hear that he would not pay me back, accused me of lying and trying to commit ***** as his supplier is convinced, and can prove that the shoes I returned are more than 2 years old. Oh yes, and threatened me that they want to open a case against me with the Police. I had provided the invoice for the purchase of the second pair of shoes as well as the exact date (bank statement) of when I purchased the first pair of shoes in June 2023. Any respectable business would honor their word to reimburse a customer. The verbal commitment overwrites any official return policy. We have spent thousands of rands on shoes, bags, knives & torches with this company but there is no way we will ever support them again.
Helpful (0)
|Replies (0)NO
Nico O
1 reviews | Active since Jan 2020
10 Nov 2025, 20:11
Blades & Outdoors / Hannes Blades - keep away (Delta Boots issue)
I bought a R900 pair of Delta Boots from Blades & Outdoor. It would be my son's 2nd pair - he wore the old pair every single day all day for 2 years. Within 1 month of wearing the new shoes they started breaking: the sole tearing away from the shoe. They did not get wet, were not used in mud and did not undergo heavy usage. My son simply wore them around the house. I made contact with Hannes, the owner (Hannes Blades) who said I should courier the shoes back to him. He then told me very clearly (WhatsApp voice note) that he will reimburse me for the shoes, with no mention of a dependency on his suppliers feedback. 2 weeks later he had not reimbursed me so I followed up only to hear that he would not pay me back, accused me of lying and trying to commit ***** as his supplier is convinced, and can prove that the shoes I returned are more than 2 years old. Oh yes, and threatened me that they want to open a case against me with the Police. I had provided the invoice for the purchase of the second pair of shoes as well as the exact date (bank statement) of when I purchased the first pair of shoes in June 2023. Any respectable business would honor their word to reimburse a customer. The verbal commitment overwrites any official return policy. We have spent thousands of rands on shoes, bags, knives & torches with this company but there is no way we will ever support them again.
0
Replies (0)GS
BW
Bruce W
1 reviews | Active since Jan 2020
16 Oct 2025, 06:52
Blades and Triggers Online Exceptional Service
Good afternoon. I would just like to take the opportunity to praise your staff and your company Blades and Triggers. I had the pleasure of dealing with Mr Brett Steyn via your online sales. What a fantastic experience. From the first call to the return of a faulty purchase. He went above and beyond to help. I bought a Snowpeak GR1250 break barrel.22 rifle but found it to be very inconsistent in the placement of shots. I found that the magazine was not sealing properly thereby causing the problem. When I contacted Brett via WhatsApp on the Sunday , I received the gr1250 on the Friday , not expecting him to reply but just wanted to let him know I'd be contacting him on the Monday. He not only rep**** to my message but immediately said he would replace the gun. When I expressed that I would like to upgrade to a PCP rifle he did everything in his power to make it happen. He contacted me on the Tuesday I told him which PCP rifle I wanted to get and the pump , also asked for an extra magazine for another rifle. No problem. He sent me the price difference which I was happy with. I paid for it and by the end of the week I had the new gun , pump and spares. NOTHING was too much trouble for him. When I asked how to get the faulty rifle back to him. He organised a courier. This gentleman is a credit to himself and your company. I will definitely be buying anything else I need for my PCP's from him . If anyone needs any sporting pellet gun PCP related equipment I can only with the highest confidence recommend that you get hold of Blades and triggers online. On 082 725 8035 and ask for Brett. He'll sort you out. Bruce Warner (A very happy customer).
Helpful (0)
|Replies (0)BW
Bruce W
1 reviews | Active since Jan 2020
16 Oct 2025, 06:52
Blades and Triggers Online Exceptional Service
Good afternoon. I would just like to take the opportunity to praise your staff and your company Blades and Triggers. I had the pleasure of dealing with Mr Brett Steyn via your online sales. What a fantastic experience. From the first call to the return of a faulty purchase. He went above and beyond to help. I bought a Snowpeak GR1250 break barrel.22 rifle but found it to be very inconsistent in the placement of shots. I found that the magazine was not sealing properly thereby causing the problem. When I contacted Brett via WhatsApp on the Sunday , I received the gr1250 on the Friday , not expecting him to reply but just wanted to let him know I'd be contacting him on the Monday. He not only rep**** to my message but immediately said he would replace the gun. When I expressed that I would like to upgrade to a PCP rifle he did everything in his power to make it happen. He contacted me on the Tuesday I told him which PCP rifle I wanted to get and the pump , also asked for an extra magazine for another rifle. No problem. He sent me the price difference which I was happy with. I paid for it and by the end of the week I had the new gun , pump and spares. NOTHING was too much trouble for him. When I asked how to get the faulty rifle back to him. He organised a courier. This gentleman is a credit to himself and your company. I will definitely be buying anything else I need for my PCP's from him . If anyone needs any sporting pellet gun PCP related equipment I can only with the highest confidence recommend that you get hold of Blades and triggers online. On 082 725 8035 and ask for Brett. He'll sort you out. Bruce Warner (A very happy customer).
0
Replies (0)