B
booking.com
Unclaimed Business
B
booking.com
Unclaimed Business
526 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
booking.com
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Booking.com is described as a platform where reservations frequently fail, refunds are delayed for weeks or months, and customer support is dominated by AI bots and unreachable agents. Guests repeatedly report paid bookings being cancelled, ****ulent or non-existent listings, and a lack of accountability when hosts default. Across every theme, customers express financial loss, stress, and a complete loss of trust in the platform.
TrustIndex
1.6
Jul '25 - Jun '26
Based on recent customer reviews, Booking.com is described as a platform where reservations frequently fail, refunds are delayed for weeks or months, and customer support is dominated by AI bots and unreachable agents. Guests repeatedly report paid bookings being cancelled, ****ulent or non-existent listings, and a lack of accountability when hosts default. Across every theme, customers express financial loss, stress, and a complete loss of trust in the platform.
The most common complaint about booking.com, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (0.6) is the most damaging theme. Customers describe refunds promised within 7 to 12 days that stretch into months, hidden international transaction fees, duplicate charges, and being told to chase airlines or properties themselves while Booking.com retains funds.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
i booked for me and my friend for a few days at park central rosebank (24th-26th june)and my bank account was debited and I cancelled the booking within 24 hours of booking and i was refunded and booking.com debited R2000 from my bank account for no reason and now my bank account is on a minus because of them,i want my money as i cancelled the booking within 24 hours and i dont know what the R2000 is for..the booking was for Portia Madihlaba
1 reviews | Active since Jan 2020
i booked for me and my friend for a few days at park central rosebank (24th-26th june)and my bank account was debited and I cancelled the booking within 24 hours of booking and i was refunded and booking.com debited R2000 from my bank account for no reason and now my bank account is on a minus because of them,i want my money as i cancelled the booking within 24 hours and i dont know what the R2000 is for..the booking was for Portia Madihlaba
1 reviews | Active since Jan 2020
I am disappointed that outstanding invoices owed by Booking.com to my business have reportedly remained unpaid since February 2026 despite multiple follow-ups. Small businesses rely on timely payments to survive, and long delays create serious operational challenges. I hope Booking.com addresses this matter urgently and communicates transparently with its partners. Our partner number. Is 15857317
1 reviews | Active since Jan 2020
I am disappointed that outstanding invoices owed by Booking.com to my business have reportedly remained unpaid since February 2026 despite multiple follow-ups. Small businesses rely on timely payments to survive, and long delays create serious operational challenges. I hope Booking.com addresses this matter urgently and communicates transparently with its partners. Our partner number. Is 15857317
1 reviews | Active since Jan 2020
I booked at Imvubu guest house and conference centre in Westville through booking.com, my booking was for 2weeks from 25th of May to 5 June, money was debited same time from my account and the booking was confirmed, I went to check in yesterday afternoon (on the 25th of May) the lady at reception called the “owners” of the place and they told me there has been a change of management and they have no record of my booking, the previous owners have not removed the guest house from bookings and unfortunately they can not help or offer accomodation.. how is that my business when I had paid in full? I paid through bookings.com and I have proof, so please I need my refund, the economy is tough for everyone and it’s not fair that we have to be ****med like this, I have used bookings.com countless times and I have never had any issues except for this time.. I had to get another place at last minute and had to pay out of pocket for the new accomodation.. to say I am livid is an understatement!!!!!
1 reviews | Active since Jan 2020
I booked at Imvubu guest house and conference centre in Westville through booking.com, my booking was for 2weeks from 25th of May to 5 June, money was debited same time from my account and the booking was confirmed, I went to check in yesterday afternoon (on the 25th of May) the lady at reception called the “owners” of the place and they told me there has been a change of management and they have no record of my booking, the previous owners have not removed the guest house from bookings and unfortunately they can not help or offer accomodation.. how is that my business when I had paid in full? I paid through bookings.com and I have proof, so please I need my refund, the economy is tough for everyone and it’s not fair that we have to be ****med like this, I have used bookings.com countless times and I have never had any issues except for this time.. I had to get another place at last minute and had to pay out of pocket for the new accomodation.. to say I am livid is an understatement!!!!!
1 reviews | Active since Jan 2020
I do not recommended Booking.com. I booked and paid for a 1 bedroom apartment with an aircon at Menlyn Maine apartments but instead I was provided a studio apartment with no aircon. I then disputed because the host was not responding to me. It was only fair to be charged for at the amount of a studio apartment with no aircon but instead booking.com opted to not investigating further citing they can not find nor receive any communications from the host. They then opened a platform of review and they rejected my review even though it was fair and honest, they are now insisting that I am self promoting whereas I do not even have an apartment associated to Menlyn Maine Apartments that can justify self promotion or advertising. I do not host any properties on Booking.con. I have resorted to deactivating my account I’ll never use booking.con ever again. They promote ******* environments where most of the properties are misrepresented
1 reviews | Active since Jan 2020
I do not recommended Booking.com. I booked and paid for a 1 bedroom apartment with an aircon at Menlyn Maine apartments but instead I was provided a studio apartment with no aircon. I then disputed because the host was not responding to me. It was only fair to be charged for at the amount of a studio apartment with no aircon but instead booking.com opted to not investigating further citing they can not find nor receive any communications from the host. They then opened a platform of review and they rejected my review even though it was fair and honest, they are now insisting that I am self promoting whereas I do not even have an apartment associated to Menlyn Maine Apartments that can justify self promotion or advertising. I do not host any properties on Booking.con. I have resorted to deactivating my account I’ll never use booking.con ever again. They promote ******* environments where most of the properties are misrepresented
1 reviews | Active since Jan 2020
Booking.com send a message that I need to share my info before check in!! BUT On another page, they ask one NOT TO SHARE personal info like passport no, ID, or address?? AND THEY don't have ANY CUSTOMER SUPPORT EMAIL ADDRESS to which one can send Queries or Complaints? © Copyright Booking.com 2026 Was this email sent by Booking.com? Booking.com will receive and process replies to this email as set forth in the Booking.com Privacy Statement. The content of the message from Pensión O Escondidino was not generated by Booking.com, meaning Booking.com cannot be held accountable for the content of the message. Why did I receive this message? Only make bookings to earn commission. NOW WHAT?
1 reviews | Active since Jan 2020
Booking.com send a message that I need to share my info before check in!! BUT On another page, they ask one NOT TO SHARE personal info like passport no, ID, or address?? AND THEY don't have ANY CUSTOMER SUPPORT EMAIL ADDRESS to which one can send Queries or Complaints? © Copyright Booking.com 2026 Was this email sent by Booking.com? Booking.com will receive and process replies to this email as set forth in the Booking.com Privacy Statement. The content of the message from Pensión O Escondidino was not generated by Booking.com, meaning Booking.com cannot be held accountable for the content of the message. Why did I receive this message? Only make bookings to earn commission. NOW WHAT?
1 reviews | Active since Jan 2020
Disgraceful service from this organisation. How on earth can anyone trust this organisation? They take your money but when you are entitled to a refund, there is no way of contacting them!! Quite pathetic and not recommended for future business!!
1 reviews | Active since Jan 2020
Disgraceful service from this organisation. How on earth can anyone trust this organisation? They take your money but when you are entitled to a refund, there is no way of contacting them!! Quite pathetic and not recommended for future business!!
1 reviews | Active since Jan 2020
Sent email by booking.com confirming Genius level. Did another booking from different email address for same user , booking.com refused to acknowledge previous Genius level? For a local booking was charged an international booking rate and numerous calls and emails failed to elicut a response
1 reviews | Active since Jan 2020
Sent email by booking.com confirming Genius level. Did another booking from different email address for same user , booking.com refused to acknowledge previous Genius level? For a local booking was charged an international booking rate and numerous calls and emails failed to elicut a response
booking.com has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 526 reviews in the last 12 months. Hellopeter has tracked booking.com across 2,806 total reviews. How is the TrustIndex calculated? →