Braai Culture - The Home Of Braai
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Braai Culture - The Home Of Braai
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Louis S
1 reviews | Active since Jan 2020
7 Jun 2021, 07:44
A personal touch during a trying time
Buying a fireplace should be an easy task. Having been through the gauntlet with Fireplace Warehouse, returning an useable unit (Which required way more energy than it deserved) I decided to have a look online. It was really a case of not having enough energy to persist. I contacted braai culture for a quote and was happy to receive a response within minutes. They offered a few options and helped me put a quote together for the entire set of flues and accessories. Within a week I received delivery and have since had my fireplace installed and am now grateful to be enjoying the winter. The service was great and I really felt like my order mattered, something rare in this new online buying world. Thanks Sean and Braai Culture Team
Helpful (0)
|Replies (0)LS
Louis S
1 reviews | Active since Jan 2020
7 Jun 2021, 07:44
A personal touch during a trying time
Buying a fireplace should be an easy task. Having been through the gauntlet with Fireplace Warehouse, returning an useable unit (Which required way more energy than it deserved) I decided to have a look online. It was really a case of not having enough energy to persist. I contacted braai culture for a quote and was happy to receive a response within minutes. They offered a few options and helped me put a quote together for the entire set of flues and accessories. Within a week I received delivery and have since had my fireplace installed and am now grateful to be enjoying the winter. The service was great and I really felt like my order mattered, something rare in this new online buying world. Thanks Sean and Braai Culture Team
0
Replies (0)JJ
JASON J
1 reviews | Active since Jan 2020
27 Nov 2020, 06:14
Good Service from Braai culture.
I am always wary about purchasing on a new website or web based company I have no knowledge of. I recently placed an order with Braai culture for a built in braai. The braai was by far the cheapest in the market for the model I was wanting. I paid up-front and waited to see what would happen. I must say I was pleasantly surprised. They kept me in the loop and my braai arrived within a week. The service was great. My only disappointment is that I am wanting a second unit. The price has risen by 12% in only 2 weeks.
Helpful (0)
|Replies (0)JJ
JASON J
1 reviews | Active since Jan 2020
27 Nov 2020, 06:14
Good Service from Braai culture.
I am always wary about purchasing on a new website or web based company I have no knowledge of. I recently placed an order with Braai culture for a built in braai. The braai was by far the cheapest in the market for the model I was wanting. I paid up-front and waited to see what would happen. I must say I was pleasantly surprised. They kept me in the loop and my braai arrived within a week. The service was great. My only disappointment is that I am wanting a second unit. The price has risen by 12% in only 2 weeks.
0
Replies (0)US
Ursula S
1 reviews | Active since Jan 2020
20 Oct 2020, 13:00
Braai culture top notch
Purchased a Home Fires built in braai. Product is super quality and works beautifully. Service was professional, fast and hassle free. Despite a minor issue with delivery, the braai was delivered in time as promised. Would highly recommend both the product and Braai Culture.
Helpful (0)
|Replies (0)US
Ursula S
1 reviews | Active since Jan 2020
20 Oct 2020, 13:00
Braai culture top notch
Purchased a Home Fires built in braai. Product is super quality and works beautifully. Service was professional, fast and hassle free. Despite a minor issue with delivery, the braai was delivered in time as promised. Would highly recommend both the product and Braai Culture.
0
Replies (0)HW
A
Anonymous
1 reviews | Active since Jan 2020
14 Nov 2019, 09:09
Great Product and Great Service
Best service and best product! We are busy building at our home, and we needed the braai within one day, because we delayed but the builder could not wait longer. Braai Culture's braai was the best price from all the braais on the internet and at Builders and Leroy Merlin. Also they are very lucky to have Sean working for them, his response on the Whatsapp line was immediate, and he really went the extra mile to help me and my husband with the product. The braai even comes with extra paint for when you install it and the builder maybe scratches off the paint! We paid and picked up the braai in one day. Thank you again for a very pleasurable experience!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Nov 2019, 09:09
Great Product and Great Service
Best service and best product! We are busy building at our home, and we needed the braai within one day, because we delayed but the builder could not wait longer. Braai Culture's braai was the best price from all the braais on the internet and at Builders and Leroy Merlin. Also they are very lucky to have Sean working for them, his response on the Whatsapp line was immediate, and he really went the extra mile to help me and my husband with the product. The braai even comes with extra paint for when you install it and the builder maybe scratches off the paint! We paid and picked up the braai in one day. Thank you again for a very pleasurable experience!
0
Replies (0)CC
Candice Clements-Venter
1 reviews | Active since Jan 2020
7 Aug 2018, 17:52
I highly recommend Braai Culture
Braai Culture - Brilliant Sean Nel from Braai Culture gave me EXCELLENT service when ordering a Weber braai from Cape Town. I needed the braai to fit into an existing recess and to be 100% sure it would fit, Sean responded to some unusual queries regarding the size with the side trays up and down etc, gas bottle size etc. Much of this information was not available online so he had to make special arrangements to provide this to me - all done efficiently, accurately and in some cases after hours. He also organised a fast-track courier to Cape Town and I was supplied with all the necessary tracking details etc. The goods arrived well within the agreed time, perfectly packaged. All in all, an excellent service provided by an excellent company - fast, efficient, friendly.
Helpful (0)
|Replies (0)CC
Candice Clements-Venter
1 reviews | Active since Jan 2020
7 Aug 2018, 17:52
I highly recommend Braai Culture
Braai Culture - Brilliant Sean Nel from Braai Culture gave me EXCELLENT service when ordering a Weber braai from Cape Town. I needed the braai to fit into an existing recess and to be 100% sure it would fit, Sean responded to some unusual queries regarding the size with the side trays up and down etc, gas bottle size etc. Much of this information was not available online so he had to make special arrangements to provide this to me - all done efficiently, accurately and in some cases after hours. He also organised a fast-track courier to Cape Town and I was supplied with all the necessary tracking details etc. The goods arrived well within the agreed time, perfectly packaged. All in all, an excellent service provided by an excellent company - fast, efficient, friendly.
0
Replies (0)SK
Stephan K
1 reviews | Active since Jan 2020
4 Aug 2018, 07:14
Yes! This is how it should be done
So, my second tussle with braaiculture.com and the short version, for those who have read the previous review, is that it has been the exact opposite experience compared to the previous one. It is, I think, exactly what online shopping should be; convenient, reassuring and reasonably timed, but a few details for those who want more information. As a customer, especially when shopping online and even more so when using a web based supplier for the first time, I like to be kept informed about things every step of the way and this is where braaiculture.com fell dismally short on the previous occasion, but thanks to the changes made in the interim, this is no longer the case and a lot of e-retailers can even learn a lesson or two from how they do things. Your confirmation email explicitly states that certain large items are not kept in stock, but are manufactured to order and will therefore take longer to deliver, also alluding to the fact that delays may happen before the order is sent out, as was the case with my previous order. Reasonable in my book, as long is the customer is kept informed of what's going on and while I experienced no delays on this order, I feel that I can safely assume that they have devised some way of keeping the customers updated if that should happen. Braaiculture.com's new courier company is on a whole different playing field compared to all the others I've dealt with in the past and the level of communication they offer to clients is something that everyone should attempt to emulate. Not only will you receive an email with a tracking number as soon as they receive the delivery order, but you will also receive an update email every time the status of your order changes, i.e. when the order is received, when the product arrives at the depot, when it is sent to regional offices and, finally, when you package is sent to your door. Generally a very positive experience shopping with braaiculture.com and while I am a hard man to please, all that's really left to say is that I am pleased.
Helpful (0)
|Replies (0)SK
Stephan K
1 reviews | Active since Jan 2020
4 Aug 2018, 07:14
Yes! This is how it should be done
So, my second tussle with braaiculture.com and the short version, for those who have read the previous review, is that it has been the exact opposite experience compared to the previous one. It is, I think, exactly what online shopping should be; convenient, reassuring and reasonably timed, but a few details for those who want more information. As a customer, especially when shopping online and even more so when using a web based supplier for the first time, I like to be kept informed about things every step of the way and this is where braaiculture.com fell dismally short on the previous occasion, but thanks to the changes made in the interim, this is no longer the case and a lot of e-retailers can even learn a lesson or two from how they do things. Your confirmation email explicitly states that certain large items are not kept in stock, but are manufactured to order and will therefore take longer to deliver, also alluding to the fact that delays may happen before the order is sent out, as was the case with my previous order. Reasonable in my book, as long is the customer is kept informed of what's going on and while I experienced no delays on this order, I feel that I can safely assume that they have devised some way of keeping the customers updated if that should happen. Braaiculture.com's new courier company is on a whole different playing field compared to all the others I've dealt with in the past and the level of communication they offer to clients is something that everyone should attempt to emulate. Not only will you receive an email with a tracking number as soon as they receive the delivery order, but you will also receive an update email every time the status of your order changes, i.e. when the order is received, when the product arrives at the depot, when it is sent to regional offices and, finally, when you package is sent to your door. Generally a very positive experience shopping with braaiculture.com and while I am a hard man to please, all that's really left to say is that I am pleased.
0
Replies (0)HM
Hendrik M
1 reviews | Active since Jan 2020
3 Aug 2018, 18:13
Excellent 5 star service from Braai culture!
I recently bought a Jamie Oliver Pro 4 Gas Grill from braaiculture.com for the whole family to use at my mother’s 60th birthday party this past Sunday. As I left matters a little late and only ordered on Wednesday I was concerned that the braai would not be delivered by the weekend. However, I dealt with André who managed to make sure that the braai was delivered to my doorstep by Friday afternoon. Excellent 5 star service. Thank you so much! Hendrik
Helpful (0)
|Replies (0)HM
Hendrik M
1 reviews | Active since Jan 2020
3 Aug 2018, 18:13
Excellent 5 star service from Braai culture!
I recently bought a Jamie Oliver Pro 4 Gas Grill from braaiculture.com for the whole family to use at my mother’s 60th birthday party this past Sunday. As I left matters a little late and only ordered on Wednesday I was concerned that the braai would not be delivered by the weekend. However, I dealt with André who managed to make sure that the braai was delivered to my doorstep by Friday afternoon. Excellent 5 star service. Thank you so much! Hendrik
0
Replies (0)