Braai Culture - The Home Of Braai
Claimed Business
Braai Culture - The Home Of Braai
Claimed Business
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Louis S
1 reviews | Active since Jan 2020
7 Jun 2021, 07:44
A personal touch during a trying time
Buying a fireplace should be an easy task. Having been through the gauntlet with Fireplace Warehouse, returning an useable unit (Which required way more energy than it deserved) I decided to have a look online. It was really a case of not having enough energy to persist. I contacted braai culture for a quote and was happy to receive a response within minutes. They offered a few options and helped me put a quote together for the entire set of flues and accessories. Within a week I received delivery and have since had my fireplace installed and am now grateful to be enjoying the winter. The service was great and I really felt like my order mattered, something rare in this new online buying world. Thanks Sean and Braai Culture Team
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Louis S
1 reviews | Active since Jan 2020
7 Jun 2021, 07:44
A personal touch during a trying time
Buying a fireplace should be an easy task. Having been through the gauntlet with Fireplace Warehouse, returning an useable unit (Which required way more energy than it deserved) I decided to have a look online. It was really a case of not having enough energy to persist. I contacted braai culture for a quote and was happy to receive a response within minutes. They offered a few options and helped me put a quote together for the entire set of flues and accessories. Within a week I received delivery and have since had my fireplace installed and am now grateful to be enjoying the winter. The service was great and I really felt like my order mattered, something rare in this new online buying world. Thanks Sean and Braai Culture Team
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Scott C
1 reviews | Active since Jan 2020
14 Dec 2020, 11:36
Braai Culture (shocking service delivery)
Braai Culture (shocking service delivery) I purchased a “Chef” Mini Spit Braai, on-line, from Braai Culture for R4,500 on promo (normally R5,100) on the 6th November 2020, dispatched on the 10th November and delivered from Cape Town to me in Kempton Park on the 17th November. Here were the issues with this spit braai: 1. The packaging wasn’t in great shape – the one side of the spit pole was protruding through the packaging 2. There was no instruction manual nor warranty card 3. The knob to turn the gas on and off was very difficult to turn and when eventually got it to turn it only moved from the 12 o’clock position to the 9 o clock position (anticlockwise – 90 degrees) – if turned down a little the flame went out 4. The gas heater panel within the spit was very difficult to ignite – went through two full Bic Braai lighters to get it going. I tried several gas bottles including a brand new Cadac bottle with no Joy 5. Heat was insufficient – used it once for one chicken and it took just over 2 hours to cook 6. There was a high pitched whistling sound coming from the back or underneath the spit braai, which sounded like a leak – obviously a safety concern 7. The next day it just failed to ignite at all. 8. The door also did not align with the base perfectly and leads extended cooking time through heat loss Here is the chain of events: 1. 6th Nov – Ordered “Chef Mini Spit Braai” from Braai Culture for R4,500 2. 10th Nov – received confirmation of despatch 3. 17th Nov - Received Braai (Tuesday) 4. 20th Nov - Tried to use for first time (Friday) 5. 23rd Nov - Sent email to Braai Culture (Chrisna) – with concerns 6. 24th Nov Re-sent another email to Braai Culture 7. 24 Nov - Stefanie Nel from Braai Culture responded with apologies and will be in contact 8. 24th Nov - received another email from Stefanie telling me that I should get in contact with the “Chef” agent in Fourways to 9. 24 Nov - I sent an email back to Stefanie saying this was not acceptable and I wanted it to be collected and refunded as I had a function to cater for on the weekend. 10. 24th Nov - Stefanie responded and said she will sort this out for me 11. 25th Nov – received a call from Sean Nel (director Braai Culture) – said that a refund was not possible as the unit was used. I informed him of all the issues and it was not really sued as it did not work as it should. Still Sean insisted we get the unit to the “Chef” agent in Fourways and they would collect it from me. I made it clear I was not happy with this but to speed up the process and save some money on a courier I agreed to drop the unit off at the agent in Fourways 12. 25th Nov - I thoroughly cleaned the unit and placed it back in its original packaging and stored it in my garage 13. 26th Nov - Had to purchase another unit from another supplier (Benoni Gas) as we had a function on and required a Spit Braai. 14. 27th Nov – requested address of agent from Sean but did not reply so I Googled the address myself 15. 27th Nov – I dropped the braai off at JHB Braai and Fireplaces in Fourways – with Tommie and notified Sean at Braai Culture. Tommie had a look at the unit while I was there and immediately noticed that there was something wrong and the Gas Knob on other units at his store could turn a full 540 degrees counter clockwise instead of just 90 degrees. He mentioned he would have to send it in to the manufacturer for repair and this would take a few days. 16. 1 Dec – I had to call Tommie to see if he had any news – he said yes the manufacturer (Chef) found factory fault and the manifold needed to be replaced at their cost. It was mentioned that the unit would be repaired and as a refund is not possible I would have to sell it privately as a used item (for around R3,500) to recoup my money! 17. 3 Dec – received an email from Sean asking o I had received feedback from Tommie and that he would also follow up – that was the last I heard from Sean (a Director at Braai Culture!) 18. 7 Dec – I called Tommie again to see if the braai was repaired – he said there was a bit of a delay but he would be in touch as soon as he received it back 19. 10 Dec – I called Tommie once again and he said the part should arrive tomorrow and does not take long to fit (20 mins) and would be in touch 20. 14 Dec – Today and I still have not heard anything from anyone In short I paid almost R5,000 for a “Chef” Mini Spit Braai from “Braai Culture” in Cape Town four Weeks ago that I have not been able to use, that no-one really seems to care that I have been out of pocket and without something that I paid a substantial amount of money for… ABSOLUTELY UNNACCEPTABLE! I will now post this note on Hello Peter and share with as many people involved in “Braai Culture”, “Chef” and “JHB Braai and Fireplaces” that I possibly can including lodging a compliant with the Consumer Goods and services Ombud (CGSO).
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Scott C
1 reviews | Active since Jan 2020
14 Dec 2020, 11:36
Braai Culture (shocking service delivery)
Braai Culture (shocking service delivery) I purchased a “Chef” Mini Spit Braai, on-line, from Braai Culture for R4,500 on promo (normally R5,100) on the 6th November 2020, dispatched on the 10th November and delivered from Cape Town to me in Kempton Park on the 17th November. Here were the issues with this spit braai: 1. The packaging wasn’t in great shape – the one side of the spit pole was protruding through the packaging 2. There was no instruction manual nor warranty card 3. The knob to turn the gas on and off was very difficult to turn and when eventually got it to turn it only moved from the 12 o’clock position to the 9 o clock position (anticlockwise – 90 degrees) – if turned down a little the flame went out 4. The gas heater panel within the spit was very difficult to ignite – went through two full Bic Braai lighters to get it going. I tried several gas bottles including a brand new Cadac bottle with no Joy 5. Heat was insufficient – used it once for one chicken and it took just over 2 hours to cook 6. There was a high pitched whistling sound coming from the back or underneath the spit braai, which sounded like a leak – obviously a safety concern 7. The next day it just failed to ignite at all. 8. The door also did not align with the base perfectly and leads extended cooking time through heat loss Here is the chain of events: 1. 6th Nov – Ordered “Chef Mini Spit Braai” from Braai Culture for R4,500 2. 10th Nov – received confirmation of despatch 3. 17th Nov - Received Braai (Tuesday) 4. 20th Nov - Tried to use for first time (Friday) 5. 23rd Nov - Sent email to Braai Culture (Chrisna) – with concerns 6. 24th Nov Re-sent another email to Braai Culture 7. 24 Nov - Stefanie Nel from Braai Culture responded with apologies and will be in contact 8. 24th Nov - received another email from Stefanie telling me that I should get in contact with the “Chef” agent in Fourways to 9. 24 Nov - I sent an email back to Stefanie saying this was not acceptable and I wanted it to be collected and refunded as I had a function to cater for on the weekend. 10. 24th Nov - Stefanie responded and said she will sort this out for me 11. 25th Nov – received a call from Sean Nel (director Braai Culture) – said that a refund was not possible as the unit was used. I informed him of all the issues and it was not really sued as it did not work as it should. Still Sean insisted we get the unit to the “Chef” agent in Fourways and they would collect it from me. I made it clear I was not happy with this but to speed up the process and save some money on a courier I agreed to drop the unit off at the agent in Fourways 12. 25th Nov - I thoroughly cleaned the unit and placed it back in its original packaging and stored it in my garage 13. 26th Nov - Had to purchase another unit from another supplier (Benoni Gas) as we had a function on and required a Spit Braai. 14. 27th Nov – requested address of agent from Sean but did not reply so I Googled the address myself 15. 27th Nov – I dropped the braai off at JHB Braai and Fireplaces in Fourways – with Tommie and notified Sean at Braai Culture. Tommie had a look at the unit while I was there and immediately noticed that there was something wrong and the Gas Knob on other units at his store could turn a full 540 degrees counter clockwise instead of just 90 degrees. He mentioned he would have to send it in to the manufacturer for repair and this would take a few days. 16. 1 Dec – I had to call Tommie to see if he had any news – he said yes the manufacturer (Chef) found factory fault and the manifold needed to be replaced at their cost. It was mentioned that the unit would be repaired and as a refund is not possible I would have to sell it privately as a used item (for around R3,500) to recoup my money! 17. 3 Dec – received an email from Sean asking o I had received feedback from Tommie and that he would also follow up – that was the last I heard from Sean (a Director at Braai Culture!) 18. 7 Dec – I called Tommie again to see if the braai was repaired – he said there was a bit of a delay but he would be in touch as soon as he received it back 19. 10 Dec – I called Tommie once again and he said the part should arrive tomorrow and does not take long to fit (20 mins) and would be in touch 20. 14 Dec – Today and I still have not heard anything from anyone In short I paid almost R5,000 for a “Chef” Mini Spit Braai from “Braai Culture” in Cape Town four Weeks ago that I have not been able to use, that no-one really seems to care that I have been out of pocket and without something that I paid a substantial amount of money for… ABSOLUTELY UNNACCEPTABLE! I will now post this note on Hello Peter and share with as many people involved in “Braai Culture”, “Chef” and “JHB Braai and Fireplaces” that I possibly can including lodging a compliant with the Consumer Goods and services Ombud (CGSO).
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JASON J
1 reviews | Active since Jan 2020
27 Nov 2020, 06:14
Good Service from Braai culture.
I am always wary about purchasing on a new website or web based company I have no knowledge of. I recently placed an order with Braai culture for a built in braai. The braai was by far the cheapest in the market for the model I was wanting. I paid up-front and waited to see what would happen. I must say I was pleasantly surprised. They kept me in the loop and my braai arrived within a week. The service was great. My only disappointment is that I am wanting a second unit. The price has risen by 12% in only 2 weeks.
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JASON J
1 reviews | Active since Jan 2020
27 Nov 2020, 06:14
Good Service from Braai culture.
I am always wary about purchasing on a new website or web based company I have no knowledge of. I recently placed an order with Braai culture for a built in braai. The braai was by far the cheapest in the market for the model I was wanting. I paid up-front and waited to see what would happen. I must say I was pleasantly surprised. They kept me in the loop and my braai arrived within a week. The service was great. My only disappointment is that I am wanting a second unit. The price has risen by 12% in only 2 weeks.
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Chris A
1 reviews | Active since Jan 2020
22 Oct 2020, 11:34
Very disappointed with Braai culture, will not recommend to anyone.
I placed an online order and paid for it on the 24th of September, for a 4 gas burner braai, with a premium cover. The order said it would be delivered in 5-7 working days. I phoned on the 12th of October to see what had happened to the delivery- now 12 days after the order was placed. I spoke to a lady called Chrisna, who said they had no record of my payment, and they were still waiting for that, I told her it was paid when the order was placed, and gave her the order number. She phoned me back, and said no there had been some delay, and the braai would be delivered later on in the week, but there was a shortage of stock on the cover. She said she would get Joanna from Weber to give me a call as to when the cover would be in stock. I received another call from Chrisna on the 14th of October, to say the braai would be delivered on the following day, the 15th. I asked if they would assemble, and she said she could arrange, but the payment had to be done immediately, and then the assembly would be done the following day. She still said that Weber would phone me about the cover, which they hadn't. The delivery came the following day, on the 15th of October- with one driver and one assitant. They told me that the box was far too heavy to offload, and went around to several of my neighbours to ask if there were any extra people to help them offload. I phoned Chrisna and asked her why only two people were sent when they needed 4 people, she said she was shocked and would get Weber to call me, eventually of several more phonecalls wanting to know the status, I got a call from Weber to apologise, and to ask if they could deliver the following day, I said that would be fine, if they could send an installer who I could pay cash- they agreed. They delivered the following day, and the braai was tested and working. The following Monday I phoned Chrisna again, and enquired as to when the cover would be delivered. She said she didn't know and would get Weber to call me, after not getting called again, I phoned Weber themselves, and they said they didn't know when they would get, as they had no idea as to what is stocked new containers until they got opened. I phone Chrisna again and said to her that we would prefer to take accessories to the value of the cover, and buy a cover in stock from somewhere else. She said she wasnt sure that could be done, it was the part of a special that couldnt be separated and it wasn't there fault etc. She phoned back the following day to say yes it was fine, that could be exchanged- so I asked if she could give me the value to purchase accesories. She told me it was R 559.36. I then went on to their website to see what they offered in the line of accessories. All the braai covers I saw were far more expensive than the figure she had given me. I then phoned again and asked why- she said no it was a discounted braai cover sold with the braai- I pointed out that they couldn't supply the cover, so the accessories should be similarly discounted so it was a fair exchange- she then told me it would then be better to give the money back and I could get it elsewhere. I said then I wanted to escalate the issue and speak to someone more senior- she said I could email her, and she would forward a mail to the company director, but she would not give his contact details. So I have no option but to post on this forum, with the hope that it will get seen by the right people, and resolved amicably.
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Chris A
1 reviews | Active since Jan 2020
22 Oct 2020, 11:34
Very disappointed with Braai culture, will not recommend to anyone.
I placed an online order and paid for it on the 24th of September, for a 4 gas burner braai, with a premium cover. The order said it would be delivered in 5-7 working days. I phoned on the 12th of October to see what had happened to the delivery- now 12 days after the order was placed. I spoke to a lady called Chrisna, who said they had no record of my payment, and they were still waiting for that, I told her it was paid when the order was placed, and gave her the order number. She phoned me back, and said no there had been some delay, and the braai would be delivered later on in the week, but there was a shortage of stock on the cover. She said she would get Joanna from Weber to give me a call as to when the cover would be in stock. I received another call from Chrisna on the 14th of October, to say the braai would be delivered on the following day, the 15th. I asked if they would assemble, and she said she could arrange, but the payment had to be done immediately, and then the assembly would be done the following day. She still said that Weber would phone me about the cover, which they hadn't. The delivery came the following day, on the 15th of October- with one driver and one assitant. They told me that the box was far too heavy to offload, and went around to several of my neighbours to ask if there were any extra people to help them offload. I phoned Chrisna and asked her why only two people were sent when they needed 4 people, she said she was shocked and would get Weber to call me, eventually of several more phonecalls wanting to know the status, I got a call from Weber to apologise, and to ask if they could deliver the following day, I said that would be fine, if they could send an installer who I could pay cash- they agreed. They delivered the following day, and the braai was tested and working. The following Monday I phoned Chrisna again, and enquired as to when the cover would be delivered. She said she didn't know and would get Weber to call me, after not getting called again, I phoned Weber themselves, and they said they didn't know when they would get, as they had no idea as to what is stocked new containers until they got opened. I phone Chrisna again and said to her that we would prefer to take accessories to the value of the cover, and buy a cover in stock from somewhere else. She said she wasnt sure that could be done, it was the part of a special that couldnt be separated and it wasn't there fault etc. She phoned back the following day to say yes it was fine, that could be exchanged- so I asked if she could give me the value to purchase accesories. She told me it was R 559.36. I then went on to their website to see what they offered in the line of accessories. All the braai covers I saw were far more expensive than the figure she had given me. I then phoned again and asked why- she said no it was a discounted braai cover sold with the braai- I pointed out that they couldn't supply the cover, so the accessories should be similarly discounted so it was a fair exchange- she then told me it would then be better to give the money back and I could get it elsewhere. I said then I wanted to escalate the issue and speak to someone more senior- she said I could email her, and she would forward a mail to the company director, but she would not give his contact details. So I have no option but to post on this forum, with the hope that it will get seen by the right people, and resolved amicably.
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Ursula S
1 reviews | Active since Jan 2020
20 Oct 2020, 13:00
Braai culture top notch
Purchased a Home Fires built in braai. Product is super quality and works beautifully. Service was professional, fast and hassle free. Despite a minor issue with delivery, the braai was delivered in time as promised. Would highly recommend both the product and Braai Culture.
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Ursula S
1 reviews | Active since Jan 2020
20 Oct 2020, 13:00
Braai culture top notch
Purchased a Home Fires built in braai. Product is super quality and works beautifully. Service was professional, fast and hassle free. Despite a minor issue with delivery, the braai was delivered in time as promised. Would highly recommend both the product and Braai Culture.
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A
Anonymous
1 reviews | Active since Jan 2020
14 Nov 2019, 09:09
Great Product and Great Service
Best service and best product! We are busy building at our home, and we needed the braai within one day, because we delayed but the builder could not wait longer. Braai Culture's braai was the best price from all the braais on the internet and at Builders and Leroy Merlin. Also they are very lucky to have Sean working for them, his response on the Whatsapp line was immediate, and he really went the extra mile to help me and my husband with the product. The braai even comes with extra paint for when you install it and the builder maybe scratches off the paint! We paid and picked up the braai in one day. Thank you again for a very pleasurable experience!
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Anonymous
1 reviews | Active since Jan 2020
14 Nov 2019, 09:09
Great Product and Great Service
Best service and best product! We are busy building at our home, and we needed the braai within one day, because we delayed but the builder could not wait longer. Braai Culture's braai was the best price from all the braais on the internet and at Builders and Leroy Merlin. Also they are very lucky to have Sean working for them, his response on the Whatsapp line was immediate, and he really went the extra mile to help me and my husband with the product. The braai even comes with extra paint for when you install it and the builder maybe scratches off the paint! We paid and picked up the braai in one day. Thank you again for a very pleasurable experience!
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Candice Clements-Venter
1 reviews | Active since Jan 2020
7 Aug 2018, 17:52
I highly recommend Braai Culture
Braai Culture - Brilliant Sean Nel from Braai Culture gave me EXCELLENT service when ordering a Weber braai from Cape Town. I needed the braai to fit into an existing recess and to be 100% sure it would fit, Sean responded to some unusual queries regarding the size with the side trays up and down etc, gas bottle size etc. Much of this information was not available online so he had to make special arrangements to provide this to me - all done efficiently, accurately and in some cases after hours. He also organised a fast-track courier to Cape Town and I was supplied with all the necessary tracking details etc. The goods arrived well within the agreed time, perfectly packaged. All in all, an excellent service provided by an excellent company - fast, efficient, friendly.
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Candice Clements-Venter
1 reviews | Active since Jan 2020
7 Aug 2018, 17:52
I highly recommend Braai Culture
Braai Culture - Brilliant Sean Nel from Braai Culture gave me EXCELLENT service when ordering a Weber braai from Cape Town. I needed the braai to fit into an existing recess and to be 100% sure it would fit, Sean responded to some unusual queries regarding the size with the side trays up and down etc, gas bottle size etc. Much of this information was not available online so he had to make special arrangements to provide this to me - all done efficiently, accurately and in some cases after hours. He also organised a fast-track courier to Cape Town and I was supplied with all the necessary tracking details etc. The goods arrived well within the agreed time, perfectly packaged. All in all, an excellent service provided by an excellent company - fast, efficient, friendly.
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