BP
Brackenfell Plumbing
Unclaimed Business
BP
Brackenfell Plumbing
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Frequently Asked Questions About Brackenfell Plumbing
Brackenfell Plumbing has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Brackenfell Plumbing across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMT
Marina T
1 reviews | Active since Jan 2020
15 Nov 2025, 08:53
Installed geyser but caused more problems
My geyser leaked and needed to be replaced. I contacted insurance, and Brackenfell Plumbing was assigned. Everything went well with the installation on a Friday. But today I discovered that my ceiling is brown and water is dripping through a light fixture. I checked the geyser - one of the new pipes they insisted they must install is leaking! Brand-new and causing more damage than my old geyser didn't even. They don't answer their phones on a Saturday, and there's no emergency number. I must now pay out of pocket to get it fixed.
Helpful (0)
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Marina T
1 reviews | Active since Jan 2020
15 Nov 2025, 08:53
Installed geyser but caused more problems
My geyser leaked and needed to be replaced. I contacted insurance, and Brackenfell Plumbing was assigned. Everything went well with the installation on a Friday. But today I discovered that my ceiling is brown and water is dripping through a light fixture. I checked the geyser - one of the new pipes they insisted they must install is leaking! Brand-new and causing more damage than my old geyser didn't even. They don't answer their phones on a Saturday, and there's no emergency number. I must now pay out of pocket to get it fixed.
0
Replies (0)AR
Arnold R
1 reviews | Active since Jan 2020
27 Jan 2021, 06:17
BRACKENFELL PLUMBERS: ASHLEY FOR PRESIDENT!
I had my geyser replaced by Brackenfell Plumbers yesterday, after months of frustration with the previous plumbers (as appointed by Nedbank insurance). I am extremely happy. Thumbs up for BRACKEFELL PLUMBERS, the plumber Ashley, great job Sir!!!
Helpful (0)
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Arnold R
1 reviews | Active since Jan 2020
27 Jan 2021, 06:17
BRACKENFELL PLUMBERS: ASHLEY FOR PRESIDENT!
I had my geyser replaced by Brackenfell Plumbers yesterday, after months of frustration with the previous plumbers (as appointed by Nedbank insurance). I am extremely happy. Thumbs up for BRACKEFELL PLUMBERS, the plumber Ashley, great job Sir!!!
0
Replies (0)ZM
Zikhona M
1 reviews | Active since Jan 2020
23 Dec 2020, 12:54
Great customer service
I used brackenfell plumbing services as they are recommended by my insurance. Their service is a superb. They call and they give you a timeline and they do exactly what they said they would do and their level of readiness to deal with emergencies is great. Their service personnel treats customers good and I had no complaints about their service after they were complete.
Helpful (0)
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Zikhona M
1 reviews | Active since Jan 2020
23 Dec 2020, 12:54
Great customer service
I used brackenfell plumbing services as they are recommended by my insurance. Their service is a superb. They call and they give you a timeline and they do exactly what they said they would do and their level of readiness to deal with emergencies is great. Their service personnel treats customers good and I had no complaints about their service after they were complete.
0
Replies (0)EP
Edrich P
1 reviews | Active since Jan 2020
4 Jul 2016, 08:04
Avoid Like Herpes
<p>Standard Bank insurance appointed Brackenfell Plumbing to investigate a leak at my house. I was told it was a leaking shower trap which insurance didn't cover. I replaced the shower trap at my cost but the issue only got worse. This time around STB appointed a new plumber and there was other major issues with the plumbing that caused all the damage. Avoid Brackenfell Plumbing like the Herpes.</p>
Helpful (0)
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Edrich P
1 reviews | Active since Jan 2020
4 Jul 2016, 08:04
Avoid Like Herpes
<p>Standard Bank insurance appointed Brackenfell Plumbing to investigate a leak at my house. I was told it was a leaking shower trap which insurance didn't cover. I replaced the shower trap at my cost but the issue only got worse. This time around STB appointed a new plumber and there was other major issues with the plumbing that caused all the damage. Avoid Brackenfell Plumbing like the Herpes.</p>
0
Replies (0)CB
Chris B
1 reviews | Active since Jan 2020
6 Jul 2015, 14:46
Appalling customer service
I reported a water leak in my house. ABSA appointed Brackenfell Plumbers to do leak detection. Brackenfell Plumbers came to our house, said they can not find any leak but that they think it may be the \bath trap"(pipes under the bath) and that this is not covered by ABSA Building Insurance. I then had to pay another plumbing company to break the wall and tiles in my bathroom to see if the bath trap pipes are leaking but they also could not find the leak and referred me back to the leak detectors. So I called Brackenfell Plumbers again and they said they can not do anything further before I re-open the case at ABSA (do they want to be paid again?). It has now been a month and the leak is still causing further damage to walls"
Helpful (0)
|Replies (0)CB
Chris B
1 reviews | Active since Jan 2020
6 Jul 2015, 14:46
Appalling customer service
I reported a water leak in my house. ABSA appointed Brackenfell Plumbers to do leak detection. Brackenfell Plumbers came to our house, said they can not find any leak but that they think it may be the \bath trap"(pipes under the bath) and that this is not covered by ABSA Building Insurance. I then had to pay another plumbing company to break the wall and tiles in my bathroom to see if the bath trap pipes are leaking but they also could not find the leak and referred me back to the leak detectors. So I called Brackenfell Plumbers again and they said they can not do anything further before I re-open the case at ABSA (do they want to be paid again?). It has now been a month and the leak is still causing further damage to walls"
0
Replies (0)MS
Madre S
1 reviews | Active since Jan 2020
3 Feb 2015, 10:02
Replacing geyser
I had my geyser replaced so many time by Brackenfell plumbing that I am convinced they are damaging it just to come back. With the last replacement of my geyser, they damaged the wall on the other side. Sill waiting for it to be fixed. The pipe burst on exactly the same place they fix it before and again they made a whole in my wall...still not fixed or painted. The best of all is they don't move a muscle before your access fee are paid, but now when it is on their cost, you must wait for ever!!!
Helpful (0)
|Replies (0)MS
Madre S
1 reviews | Active since Jan 2020
3 Feb 2015, 10:02
Replacing geyser
I had my geyser replaced so many time by Brackenfell plumbing that I am convinced they are damaging it just to come back. With the last replacement of my geyser, they damaged the wall on the other side. Sill waiting for it to be fixed. The pipe burst on exactly the same place they fix it before and again they made a whole in my wall...still not fixed or painted. The best of all is they don't move a muscle before your access fee are paid, but now when it is on their cost, you must wait for ever!!!
0
Replies (0)