CB
Chris B
Active since Feb 2012
12
Reviews
0
Industries
Reviews
12 reviews15 months ago
Takealot only giving part of a refund
I want to lodge a formal complaint about receiving only a part of a refund. Takealot ignores my messages on your app. How can I escalate my complaint and get to talk with someone?
0 replies
29 months ago
Parcel still not moving after all duties paid.
Why is UPS currently the courier company with the poorest service levels in South Africa? My import package still in Kempton Park for a week, even after I paid all customs duties etc. this weekend? Please provide some service - contact me, sending email is useless, your staff simply passes the buck like a hot potato, no interest in taking accountability to assist.
128 replies
29 months ago
Vodacom adds service charges without consent
Vodacom adds services to our contracts without our concent! This is against the law but Vodacom does it to millions of consumers every month. I changed two of my contracts as they were out of contract term and on BOTH Vodacom added service charges I didn't ask for. That's corporates taking advantage of consumers. Vodacom please contact me and correct this, your contact centre is rude and not helpful.
258 replies
29 months ago
Rude cancellation call centre staff.
Looking at Vodacom ratings I doubt that my complaint will be looked at. I wanted to cancel my data bundle after the contract expired but the friendly sales lady offered my a cheaper option at R99.00 I accepted on the condition that it will not be more than R99.00, no extras! Guess what, got the account and they are charging me R119.00. This is not the first time extras are added to my Vodacom contracts. When I tried to get it resolved the rude people who answered listed to me complaint and then as I said I want it resolved they put the phone down. Twice! This is how some big corporates abuse their customers - they simply are to big to care / or just do not give a damn. Customer service is not a word these staff understand and/or care about. I know they can check the recordings, if they cared to address customer concerns.
142 replies
52 months ago
Rudest poor service
I placed an order and paid, a month later and my order is still not shipped. Noma and Makhosi said they have the stock. When I called and asked the lady's name she immediately put the phone down so I could clearly hear the action. Then, after a month they had my order collected and then canceled the courier. Never in my life have I experienced such rude service. And Makhosi refuse to give me the name or contact details of the general manager of the company.
0 replies
77 months ago
Makro Online no customer service and poor delivery
I placed an order at 07:15 AM on 27 November. On Tuesday I was told it will be delivered on 6 December but when I called on 5 December I was told that the delivery day can not be confirmed yet. So I was lied to, now I want to report the matter to a complaints or customer care manager, so they give me a number 011 797 0000 but that number just rings, no one answers. The whole Makro Online system is broken leaving customers with NO recourse! Just total disregard for customer service. It is still in Order Confirmed status, not yet in Order in Progress. I have ordered other items from two other online stores and received one within 24 hours and the other within 3 working days but not Makro - I may only complain after 10 working days?
210 replies
130 months ago
Incompetent, poorly trained, passing the buck
Telkom please provide some service! I need an additional 10GB data to my current SoftCap 10 Gig service. This is a once-off request, not a request for an upgrade. I have emailed Telkom but was ignored, then called 10210 and was transferred 5 times to 5 different people who just passed the buck, one said I need to speak to idirect, another said he cannot help me, he has to transfer me to new services, then another and another. One guy (David Rakometzi) said I have to do it myself online but first I need to send an sms to 0123210215 because I have never used this service and do not remember my password. So, after more than 30 minutes on the phone with 10210 I sent the sms and received an sms back which said they cannot help me because my service is inactive!! What is Telkom doing? Why is it impossible to help a customer with such a simple request? Two months ago I called for the same thing and they gave me the wrong service, messed up my account and it took me many calls, email etc. to get my account sorted out. Come on Telkom, why are you chasing customers away? Should I just become another statistic by moving to MWEB? <br> We cannot use the ADSL since it is soft-capped. Please resolve
75 replies
130 months ago
Telkom Accounts and Call Centre Useless
Issue: About a month ago I ran out of my 10 Gig ADSL data bundle so I called the call centre and asked for another 10 Gigs to be loaded once-off. A few weeks later I received an incorrect bill, I called the call centre and was told that the incorrect billing product code was used. While the additional 10 Gigs was supposed to be about R 100.00 I had to pay an additional R 500.00 (approx). and added to that, the additional 10 Gig service was on my account to be repeated every month! I guess I am being billed for 2 ADSL lines with 10 Gig data bundle each!? During my last call to Telkom accounts I was told that they will send this through to the accounts or crediting department to be corrected. Today, about a week later, I receive an sms warning that Telkom will terminate my line if I do not pay my bill immediately! Credits has to be passed, product codes corrected on my account etc. What the heck is going on? Actually, I should not be surprised, just sad. <br> Is there someone who is able to resolve this properly?
75 replies
131 months ago
Appalling customer service
I reported a water leak in my house. ABSA appointed Brackenfell Plumbers to do leak detection. Brackenfell Plumbers came to our house, said they can not find any leak but that they think it may be the \bath trap"(pipes under the bath) and that this is not covered by ABSA Building Insurance. I then had to pay another plumbing company to break the wall and tiles in my bathroom to see if the bath trap pipes are leaking but they also could not find the leak and referred me back to the leak detectors. So I called Brackenfell Plumbers again and they said they can not do anything further before I re-open the case at ABSA (do they want to be paid again?). It has now been a month and the leak is still causing further damage to walls"
0 replies
131 months ago
Appalling customer service
I reported a water leak in my house. ABSA appointed Brackenfell Plumbers to do leak detection. Brackenfell Plumbers came to our house, said they can not find any leak but that they think it may be the \bath trap"(pipes under the bath) and that this is not covered by ABSA Building Insurance. I then had to pay another plumbing company to break the wall and tiles in my bathroom to see if the bath trap pipes are leaking but they also could not find the leak and referred me back to the leak detectors. So I called Brackenfell Plumbers again and they said they can not do anything further before I re-open the case at ABSA (do they want to be paid again?). It has now been a month and the leak is still causing further damage to walls"
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (50%)
1 Star
6 (50%)