MD
Marina T
Active since Mar 2009
56
Reviews
0
Industries
Reviews
56 reviews5 months ago
Installed geyser but caused more problems
My geyser leaked and needed to be replaced. I contacted insurance, and Brackenfell Plumbing was assigned. Everything went well with the installation on a Friday. But today I discovered that my ceiling is brown and water is dripping through a light fixture. I checked the geyser - one of the new pipes they insisted they must install is leaking! Brand-new and causing more damage than my old geyser didn't even. They don't answer their phones on a Saturday, and there's no emergency number. I must now pay out of pocket to get it fixed.
0 replies
8 months ago
Great service from Drainmen TBV
Drainmen Table View branch did an excellent job with a big problem I had with my sewage system. A MASSIVE thank you to Richard, Andrew and Daniel who really went the extra mile every time they came out, regardless of the weather. I also received good customer service from their admin team. You certainly get what you pay for.
0 replies
9 months ago
Thank you, Yolande!
Another compliment, this time for Yolande who phoned me on 17 July, and explained what was happening to my case. She was really helpful and professional. She said she would send an email for me to rate the experience. Instead I received an email saying the case is being investigated (I thought it's closed because TymeBank can't do more from their side). I've also received text messages from Friday onwards that the case is still getting attention, and saying my account was blocked because of a ***** investigation, just to be unblocked again. So I'm confused about the status of the case and why it's still ongoing. But I appreciate Yolande's phone call on Thursday to explain everything.
159 replies
9 months ago
Thank you, Tumelo!
Big thank you to Tumelo who assisted me in a very professional and efficient manner after I'd written a complaint on Hello Peter - all on a Sunday morning. It's great that such good customer service still exists.
53 replies
9 months ago
Why are you lying about trying to contact me?
I have received several sms messages between 7:51 and 8.20 on Sunday morning, 13 July, about how TymeBank is trying to reach me about case CB-194397. My phone didn't ring once! I now received an sms saying the case has been resolved because I am Uncontactable (early on a Sunday morning!!! Which isn't even TymeBank's hours!) How can you say I'm uncontactable when my phone shows no one has tried to phone me? What a sneaky way to do "resolve" issues - pretending to contact people outside of business hours.
224 replies
10 months ago
Octotel has great cu...
Octotel has great customer service and replaced my broken ONT on a weekend, which I appreciate very much.
0 replies
14 months ago
Surprisingly pleasant to deal with SARS
I appreciate how efficient and pleasant SARS was to sort out an issue. Though it's never enjoyable to pay taxes, I'm glad that the process is very organised and the people I dealt with were very professional, patient and friendly.
0 replies
15 months ago
No OTP arrived, no alternative to proceed
So, I decided to reactivate my Showmax account on Friday evening, to watch some movies and series for the next few months. But I couldn't proceed, because the OTP was never sent to me. Contacted Support: They suggested I use a different number.... But I only have one cellphone number! And that's the extent of their assistance. Can't believe a company doesn't have an alternative to activate an account, old or new. I haven't even proceeded to putting in my banking details, where such security would make sense! Well, you've lost a customer! I can't sit and wait the whole evening hoping an OTP arrives so that I can reactivate an account, or sign up from scratch. (And no, the OTP wasn't in Spam or blocked, and I do have cellphone coverage and a good connection.)
56 replies
16 months ago
Great Customer Service over Festive Period
The City of Ekurhuleni's Customer Support and the Siyakhokha Team are excellent with quick feedback and sorting out several account problems, even over a long weekend.
0 replies
17 months ago
Marvellus is marvellous
Thank you to Marvellus Chauke for sorting out the delay with my claim. I appreciate it. The 5 stars is definitely not for ABSA itself though - I don't know why one has to complain first before something is done. This is after following up a few times already. The insurance department used to be a lot more efficient.
71 replies
Review Distribution
5 Star
21 (37.5%)
4 Star
0 (0%)
3 Star
3 (5.357142857142857%)
2 Star
24 (42.857142857142854%)
1 Star
8 (14.285714285714286%)