C
Care@Midstream
Unclaimed Business
C
Care@Midstream
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVM
Vusi M
1 reviews | Active since Jan 2020
30 Apr 2025, 11:24
Care@midstream review
I wrote my first review regarding this establishment. A week has passed and there has been no change in my request to them. It's horrible what they are putting my family through. Just complete disrespect and disregard. This is extremely unprofessional.
Helpful (0)
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Vusi M
1 reviews | Active since Jan 2020
30 Apr 2025, 11:24
Care@midstream review
I wrote my first review regarding this establishment. A week has passed and there has been no change in my request to them. It's horrible what they are putting my family through. Just complete disrespect and disregard. This is extremely unprofessional.
0
Replies (0)VM
Vusi M
1 reviews | Active since Jan 2020
26 Apr 2025, 10:31
Care@midstream
My dad was admitted at this facility after a hospital stay. The welcome was great, the service to dad was awesome the physiothe******s were great. When medical aid didn't want to extend his stay, they quickly threatened to discharge him with immediate effect, they forced to give me a quote for cash payment. I reluctantly accepted it as he needed to stay longer, I told them that I would make the cash payment while I negotiate with medical aid to settle his extended stay, they agreed and said they would refund the cash once medical aid settles the stay. Medical aid settled them and I requested the refund. It's been almost a week and I have sent 4 emails and spoken to 3 individuals about this, nothing has been paid. As we speak the internal case managers are not taking my calls anymore. I spoke to a Natalie, Sannet, Liz, Lillian and thel ast person was Noel. I was sent from pillar to post and the level of unaccountable behavior is shocking. This act of being non accountable has completely written off the good job they did and left a very bad taste. Would I recommend this facility? At this point I'm not sure
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Vusi M
1 reviews | Active since Jan 2020
26 Apr 2025, 10:31
Care@midstream
My dad was admitted at this facility after a hospital stay. The welcome was great, the service to dad was awesome the physiothe******s were great. When medical aid didn't want to extend his stay, they quickly threatened to discharge him with immediate effect, they forced to give me a quote for cash payment. I reluctantly accepted it as he needed to stay longer, I told them that I would make the cash payment while I negotiate with medical aid to settle his extended stay, they agreed and said they would refund the cash once medical aid settles the stay. Medical aid settled them and I requested the refund. It's been almost a week and I have sent 4 emails and spoken to 3 individuals about this, nothing has been paid. As we speak the internal case managers are not taking my calls anymore. I spoke to a Natalie, Sannet, Liz, Lillian and thel ast person was Noel. I was sent from pillar to post and the level of unaccountable behavior is shocking. This act of being non accountable has completely written off the good job they did and left a very bad taste. Would I recommend this facility? At this point I'm not sure
0
Replies (0)MM
Mo M
1 reviews | Active since Jan 2020
15 Apr 2024, 05:55
Horror at Acute Midstream medical centre
My dad had been in and out of hospital and as a result he had to be in and out of a care@midstream. That place is not a place one would take a loved one. There was a point where my dad was non verbal and bedridden and I would come in to find marks on his body that indicated he fell and and. This is a patient who needs two people to turn him regularly from side to side every two hrs, how would he have fallen? The staff especially the RN only known as Patience is very rude and disrespectful. I would want to read his BP charts and they said I couldn’t and I asked why and I could tell they were hiding things. One day I walked in and I saw a paramedic holding my dads bags in the lift and I asked why he’s holding it and he told me my dad was getting readmitted into hospital because they couldn’t find the port inserted on him at hospital, it was needed to do dialysis. It turns out they didn’t have the dialysis machine and so they waited until the next Tuesday to readmit because if they had done it sooner, medical aid would not have paid them…They were so embarrassed as I walked in when they were wheeling him on to the ambulance, they didn’t even bother calling me to let me know. How it works is that every Monday they request funds from medical aid so that they can continue “helping” the patient, medical aid pays them on a weekly basis so essentially they can hold the patient there for as long or short a while as possible. If your loved one is discharged sooner and you see no progress then it means that medical aid refused a request for further treatment via physio and that’s where they- Midstream make the majority of the money. If you questions they make remarks like “ if you’re not satisfied you can take him home” meanwhile the patient is on life support and you need them “taken care of” by them. Unfortunately my dad passed and I wished he was well enough to tell me what went on in that facility. All of those ladies roaming around in uniform are just ordinary people who said “I can look after sick people without qualifications” none are qualified except the 2 or 3 RN nurses available. I questioned the RN Patience, this very loud lady about why my dad’s BP was so low and she chewed my head off. Be careful guys, those people are ****s in a nice building. God save those patience and their families
Helpful (0)
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Mo M
1 reviews | Active since Jan 2020
15 Apr 2024, 05:55
Horror at Acute Midstream medical centre
My dad had been in and out of hospital and as a result he had to be in and out of a care@midstream. That place is not a place one would take a loved one. There was a point where my dad was non verbal and bedridden and I would come in to find marks on his body that indicated he fell and and. This is a patient who needs two people to turn him regularly from side to side every two hrs, how would he have fallen? The staff especially the RN only known as Patience is very rude and disrespectful. I would want to read his BP charts and they said I couldn’t and I asked why and I could tell they were hiding things. One day I walked in and I saw a paramedic holding my dads bags in the lift and I asked why he’s holding it and he told me my dad was getting readmitted into hospital because they couldn’t find the port inserted on him at hospital, it was needed to do dialysis. It turns out they didn’t have the dialysis machine and so they waited until the next Tuesday to readmit because if they had done it sooner, medical aid would not have paid them…They were so embarrassed as I walked in when they were wheeling him on to the ambulance, they didn’t even bother calling me to let me know. How it works is that every Monday they request funds from medical aid so that they can continue “helping” the patient, medical aid pays them on a weekly basis so essentially they can hold the patient there for as long or short a while as possible. If your loved one is discharged sooner and you see no progress then it means that medical aid refused a request for further treatment via physio and that’s where they- Midstream make the majority of the money. If you questions they make remarks like “ if you’re not satisfied you can take him home” meanwhile the patient is on life support and you need them “taken care of” by them. Unfortunately my dad passed and I wished he was well enough to tell me what went on in that facility. All of those ladies roaming around in uniform are just ordinary people who said “I can look after sick people without qualifications” none are qualified except the 2 or 3 RN nurses available. I questioned the RN Patience, this very loud lady about why my dad’s BP was so low and she chewed my head off. Be careful guys, those people are ****s in a nice building. God save those patience and their families
0
Replies (0)BM
Beryl M
1 reviews | Active since Jan 2020
25 Sept 2023, 15:02
Care@Midstream
My mother was transferred from Sunninghill hospital to Care at Midstream rehabilitation Centre on the 24/07/2023 after brain surgery. She was able to speak and communicate when she arrived at Care at Midstream. They gave me weekly feedback with regards to the therapy, physio, speech therapy etc. I was advised on the 21/08/2023 that she would be ready for discharge on the 29/08/2023. On Saturday 26/08/2023 at roughly 15h45 we arrived 15 minutes early for visitation and my mother was battling to breathe. I called the nurse who then put her on the oxygen machine and my mother was unresponsive. The next day she was drooling from her mouth and was not able to communicate. When I called the Doctor, he said that she was fine, but he did request bloods. On Monday I went to Care at Midstream to do the training with the Physio, OT and speech the****** so I would be able to do this at home. They could not understand nor show me how my mom could walk and do all the therapy she was supposedly able to do on the Saturday morning. I went to see the Social Worker at Care at Midstream to address my concerns and request a CT scan. She cancelled the discharge for the 29/08/2023 and they requested a CT scan whereby I had to pay an ambulance to collect her and take her to the Mediclinic and back to the rehabilitation Centre. After continuous calling, the Doctor called me back the next day after 15h30 to advise that he had spoken to the Neurologist at Sunninghill hospital, and she had to be transferred to Sunninghill hospital ICU. She was transported there on the 30/08/2023 after 21h00 and bloods were taken at Sunninghill as well as the chest xray that indicated she had sepsis, pneumonia, and an extremely dangerous ammonia level. The blood tests taken at Care at Midstream on the 27/08/2023 indicated the same results. She never woke up at Sunninghill hospital as she died from sepsis and multiple organ failure. They leave the client files open to see. I would have thought with the Physio, therapy and daily Doctors visits they would have noticed that my mother was ill and had a possible seizure.
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Beryl M
1 reviews | Active since Jan 2020
25 Sept 2023, 15:02
Care@Midstream
My mother was transferred from Sunninghill hospital to Care at Midstream rehabilitation Centre on the 24/07/2023 after brain surgery. She was able to speak and communicate when she arrived at Care at Midstream. They gave me weekly feedback with regards to the therapy, physio, speech therapy etc. I was advised on the 21/08/2023 that she would be ready for discharge on the 29/08/2023. On Saturday 26/08/2023 at roughly 15h45 we arrived 15 minutes early for visitation and my mother was battling to breathe. I called the nurse who then put her on the oxygen machine and my mother was unresponsive. The next day she was drooling from her mouth and was not able to communicate. When I called the Doctor, he said that she was fine, but he did request bloods. On Monday I went to Care at Midstream to do the training with the Physio, OT and speech the****** so I would be able to do this at home. They could not understand nor show me how my mom could walk and do all the therapy she was supposedly able to do on the Saturday morning. I went to see the Social Worker at Care at Midstream to address my concerns and request a CT scan. She cancelled the discharge for the 29/08/2023 and they requested a CT scan whereby I had to pay an ambulance to collect her and take her to the Mediclinic and back to the rehabilitation Centre. After continuous calling, the Doctor called me back the next day after 15h30 to advise that he had spoken to the Neurologist at Sunninghill hospital, and she had to be transferred to Sunninghill hospital ICU. She was transported there on the 30/08/2023 after 21h00 and bloods were taken at Sunninghill as well as the chest xray that indicated she had sepsis, pneumonia, and an extremely dangerous ammonia level. The blood tests taken at Care at Midstream on the 27/08/2023 indicated the same results. She never woke up at Sunninghill hospital as she died from sepsis and multiple organ failure. They leave the client files open to see. I would have thought with the Physio, therapy and daily Doctors visits they would have noticed that my mother was ill and had a possible seizure.
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Replies (0)TM
Tracy M
1 reviews | Active since Jan 2020
28 Nov 2022, 06:25
Care@midstream
My mother was well on her way to recovery at Life Carstenhof. She then went to care@midstream and her health deteriorated. She used to complain about terrible treatment(not being taken care of nor getting assistance from the physiothe******) from the staff and shortly after being discharged she passed on. If I could, I’d give them a zero
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Tracy M
1 reviews | Active since Jan 2020
28 Nov 2022, 06:25
Care@midstream
My mother was well on her way to recovery at Life Carstenhof. She then went to care@midstream and her health deteriorated. She used to complain about terrible treatment(not being taken care of nor getting assistance from the physiothe******) from the staff and shortly after being discharged she passed on. If I could, I’d give them a zero
0
Replies (0)NS
NOBUHLE S
1 reviews | Active since Jan 2020
1 Jun 2022, 02:32
The worst sub acute step down facility ( "Care@Midstream")
If i could give it zero stars i would. Its meant to be a care facility for the elderly or severely injured patients. My dad was a patient at the facility. His belongings were stolen (ring off his hand ) a few clothing items and shoes, even though they claim to have cameras within facility and when we try report it nothing was done. His personal hygiene products were depleting in size everyday but we would find him unwashed or taken care of, sometime you find food shoved in patients mouth and left as is. Every time you complain the care givers or nurse will give you an attitude or ignored. I know im not the only complainant several other people who have or had family members at the facilty who complain of the same issues. If you looking for a care facilty for a loved one do not opt for Care@midstream sub acute step down facilty.
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NOBUHLE S
1 reviews | Active since Jan 2020
1 Jun 2022, 02:32
The worst sub acute step down facility ( "Care@Midstream")
If i could give it zero stars i would. Its meant to be a care facility for the elderly or severely injured patients. My dad was a patient at the facility. His belongings were stolen (ring off his hand ) a few clothing items and shoes, even though they claim to have cameras within facility and when we try report it nothing was done. His personal hygiene products were depleting in size everyday but we would find him unwashed or taken care of, sometime you find food shoved in patients mouth and left as is. Every time you complain the care givers or nurse will give you an attitude or ignored. I know im not the only complainant several other people who have or had family members at the facilty who complain of the same issues. If you looking for a care facilty for a loved one do not opt for Care@midstream sub acute step down facilty.
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Replies (0)IN
Irene N
1 reviews | Active since Jan 2020
29 Apr 2022, 10:29
Unprofessional personel
If I could give less than 1 I would! Totally unprofessional, unfriendly and not willing to help in a very difficult time, especially the social workers. I will never recommend this place or let anyone close to me stay there ever again!
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Irene N
1 reviews | Active since Jan 2020
29 Apr 2022, 10:29
Unprofessional personel
If I could give less than 1 I would! Totally unprofessional, unfriendly and not willing to help in a very difficult time, especially the social workers. I will never recommend this place or let anyone close to me stay there ever again!
0
Replies (0)EP
Estelle P
1 reviews | Active since Jan 2020
30 Aug 2021, 10:40
Best professional and friendly care in Gauteng and Mpumulanga!
After a horrendous 49.5 days at Trichard hospital near Secunda, I just have to congratulate your team. Care@Midstream is the most sufficient and professional people that I have ever dealt with. From the moment I spoke to Jolene, requesting a bed for my mom, calls, follow up from their side, help with the medical aid, Zoom meeting to keep me updated on her Physiotherapy, ,until collecting my mom after 2 weeks, I cannot get over the professionalism, friendliness and great care. Thank you to an amassing team. You have truly restored my faith in humankind.
Helpful (0)
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Estelle P
1 reviews | Active since Jan 2020
30 Aug 2021, 10:40
Best professional and friendly care in Gauteng and Mpumulanga!
After a horrendous 49.5 days at Trichard hospital near Secunda, I just have to congratulate your team. Care@Midstream is the most sufficient and professional people that I have ever dealt with. From the moment I spoke to Jolene, requesting a bed for my mom, calls, follow up from their side, help with the medical aid, Zoom meeting to keep me updated on her Physiotherapy, ,until collecting my mom after 2 weeks, I cannot get over the professionalism, friendliness and great care. Thank you to an amassing team. You have truly restored my faith in humankind.
0
Replies (0)