CN
Click Now
Unclaimed Business
CN
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 May 2025, 07:42
Online purchases - info@clicknow.co.za
Don't buy online from info@clicknow.co.za, their products are inferior quality, their customer service is non existent and their phone numbers don't exist, so there is no call centre. I purchased a locker cabinet online , which arrived without keys. I emailed their email address and contacted their whatsapp number. They promised to send me a replacement set of keys, which they never did. On taking the cabinet out of the box , I noticed the steel was inferior quality (very thin and bends very easily), which makes it unfit for the purpose for which I bought it. I again reached out to them on both channels and they requested me to send photos for them to ensure that the product is in saleable condition, which I did. They then emailed me back to say they would collect the item and give me a credit. A few days later, they emailed me to say that the compliance department had reviewed the email and that I had not notified them on time of the defaults and that the person dealing with my order had left the company. I then rep**** back to say I had been corresponding with them on the issues ever since the delivery and proceeded to forward all my past correspondence. To date they have not come back to me on the matter and I am now sitting with an item I cannot use. I have requested the details of their compliance department and a contact so I can discuss the matter, no response.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 May 2025, 07:42
Online purchases - info@clicknow.co.za
Don't buy online from info@clicknow.co.za, their products are inferior quality, their customer service is non existent and their phone numbers don't exist, so there is no call centre. I purchased a locker cabinet online , which arrived without keys. I emailed their email address and contacted their whatsapp number. They promised to send me a replacement set of keys, which they never did. On taking the cabinet out of the box , I noticed the steel was inferior quality (very thin and bends very easily), which makes it unfit for the purpose for which I bought it. I again reached out to them on both channels and they requested me to send photos for them to ensure that the product is in saleable condition, which I did. They then emailed me back to say they would collect the item and give me a credit. A few days later, they emailed me to say that the compliance department had reviewed the email and that I had not notified them on time of the defaults and that the person dealing with my order had left the company. I then rep**** back to say I had been corresponding with them on the issues ever since the delivery and proceeded to forward all my past correspondence. To date they have not come back to me on the matter and I am now sitting with an item I cannot use. I have requested the details of their compliance department and a contact so I can discuss the matter, no response.
0
Replies (0)PP
Paula P
1 reviews | Active since Jan 2020
26 Nov 2024, 11:17
Warehouse Scale
Please don't ever purchase from these people. Their customer service is pathetic. They sell you faulty units, and when you do return them, they have no backup plan or will exchange the unit. I have had two encounters with the same unit already, and now it's the third time it's not working. They refuse to exchange. The manager refused to speak to me to resolve this issue. They didn't even offer a loan unit so that I could carry on with my business. Now we need to pause production and run at a loss.
Helpful (0)
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Paula P
1 reviews | Active since Jan 2020
26 Nov 2024, 11:17
Warehouse Scale
Please don't ever purchase from these people. Their customer service is pathetic. They sell you faulty units, and when you do return them, they have no backup plan or will exchange the unit. I have had two encounters with the same unit already, and now it's the third time it's not working. They refuse to exchange. The manager refused to speak to me to resolve this issue. They didn't even offer a loan unit so that I could carry on with my business. Now we need to pause production and run at a loss.
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Replies (0)KN
Kuhle N
1 reviews | Active since Jan 2020
6 Nov 2024, 07:23
Slow Refund of products processed but out of stock
Ordered a blender successfully only to get a whatsApp a few days advisiing its not available. I have asked to be refunded and still no refund. Please process urgently # 5193
Helpful (0)
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Nicolette L
1 reviews | Active since Jan 2020
10 Jul 2024, 10:48
CLICK NOW - *****STERS!
Worst shopping experience!!! Ordered a figurine, obviously fragile item but it was thrown into a bag with no box and it arrived in 3 pieces!! Tried to get a refund and for Click Now to collect their item but no luck! DO NOT ORDER FROM THIS COMPANY, THEY ARE ONLY INTERESTED IN TAKING YOUR MONEY!
Helpful (0)
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Nicolette L
1 reviews | Active since Jan 2020
10 Jul 2024, 10:48
CLICK NOW - *****STERS!
Worst shopping experience!!! Ordered a figurine, obviously fragile item but it was thrown into a bag with no box and it arrived in 3 pieces!! Tried to get a refund and for Click Now to collect their item but no luck! DO NOT ORDER FROM THIS COMPANY, THEY ARE ONLY INTERESTED IN TAKING YOUR MONEY!
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Replies (0)JS
Jameson S
1 reviews | Active since Jan 2020
20 Jun 2024, 14:26
Click Now Review
I ordered a Miniature Heater - Black WG-089 to test how is their service. I will be sharing timelines and service level of Click Now in the next few days for your reference guys. So far, their communication is not satisfying.
Helpful (0)
|Replies (0)JS
Jameson S
1 reviews | Active since Jan 2020
20 Jun 2024, 14:26
Click Now Review
I ordered a Miniature Heater - Black WG-089 to test how is their service. I will be sharing timelines and service level of Click Now in the next few days for your reference guys. So far, their communication is not satisfying.
0
Replies (0)JS
Jameson S
1 reviews | Active since Jan 2020
20 Jun 2024, 14:19
Click Now Service Level Review
I ordered UAEG4JHZ a Miniature Heater - Black WG-089 to test how is their service. I will be sharing timelines and service level of Click Now in the next few days for your reference guys. So far, their communication is not satisfying.
Helpful (0)
|Replies (0)JS
Jameson S
1 reviews | Active since Jan 2020
20 Jun 2024, 14:19
Click Now Service Level Review
I ordered UAEG4JHZ a Miniature Heater - Black WG-089 to test how is their service. I will be sharing timelines and service level of Click Now in the next few days for your reference guys. So far, their communication is not satisfying.
0
Replies (0)LS
Lesley S
1 reviews | Active since Jan 2020
22 Mar 2024, 12:27
Great Service and delivery.
After ordering from Click Now and paying for the order, I readthe reviews on Hellopeter. To the contrary my parcel arrived a week later. I was emailed along the way with the progress and my parcel was delivered today. Great service, and communication. Thanks Click Now and Internet Express.
Helpful (0)
|Replies (0)LS
Lesley S
1 reviews | Active since Jan 2020
22 Mar 2024, 12:27
Great Service and delivery.
After ordering from Click Now and paying for the order, I readthe reviews on Hellopeter. To the contrary my parcel arrived a week later. I was emailed along the way with the progress and my parcel was delivered today. Great service, and communication. Thanks Click Now and Internet Express.
0
Replies (0)LL
Laurie L
1 reviews | Active since Jan 2020
6 Mar 2024, 10:52
Click Now , shocking
Terrible on line store to deal with. Contact no's don't work. Emails are not rep**** to. Whatsapp messages are answered the first time and then no responses to your messages. Incorrect product delivered which was reported by email and whatsapp. NO response. Date of experience: March 01, 2024
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Laurie L
1 reviews | Active since Jan 2020
6 Mar 2024, 10:52
Click Now , shocking
Terrible on line store to deal with. Contact no's don't work. Emails are not rep**** to. Whatsapp messages are answered the first time and then no responses to your messages. Incorrect product delivered which was reported by email and whatsapp. NO response. Date of experience: March 01, 2024
0
Replies (0)