Double Infinity Reviews | 0 stars

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Anonymous

1 reviews | Active since Jan 2020

22 Nov 2016, 13:53

Bad customer care

I bought a groupon voucher a few weeks ago for a full manicure and pedicure at the Double Infinity Spa. I have been trying to call to make an appointment since last Thursday but no one answers the phone. Since it is close to my workplace, I decided to drive there only to be told that I should call on Monday as thats when they would take appointments for the following week. After calling several times since Monday and today being Tuesday I finally got a response but was told they no longer do acrylic tips. Yet on Friday when I was there, I was told that they do.

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Anonymous

1 reviews | Active since Jan 2020

22 Nov 2016, 13:53

Bad customer care

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adhilla S

1 reviews | Active since Jan 2020

14 Sept 2016, 05:04

Horrendous Service

I would never recommed anyone use this spa!!! They had a special on groupon and my sister bought three vouchers. We have tried contacting Marlene from Double Infinity who is impossible to get a hold of to book our massages. The first time she told us that the dates had to be shifted becuase she did not have a massage the******. The second time she told us that there were renovations going on around her building and she couldnt work in that noise and then we couldnt get a hold of her to confirm our booking. We have been trying since July to get a booking. Marlene is very unprofessional and has no respect for customers or her business!!!!

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adhilla S

1 reviews | Active since Jan 2020

14 Sept 2016, 05:04

Horrendous Service

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Debra F

1 reviews | Active since Jan 2020

24 Jun 2016, 09:04

So very very disappointed.

My daughter purchased a Double Infinity voucher for my birthday and with great excitement I made the appointment for the 3¹/² hour pamper session. I arrived timeously and waited 20 mins in reception whilst Marlene finished with her client. I was taken into the massage room and undressed. I was not given a dressing gown or blanket and felt extremely uncomfortable lying there naked. Marlene massaged my legs and back for approximately 20 minutes. She then exfoliated my legs and back for 10 minutes and then left the room leaving me covered in the exfoliator. After 30 minutes of lying there by myself I cleaned myself off, got dressed and went to look for Marlene to find out what was happening. Marlene was in a treatment room with another client. She heard me leaving, stopped me and said that I should be resting as she was warming the stones. This was supposed to be a 3 ¹/² hour session including a full body exfoliation, body wrap, full body Swedish massage and facial. There was no hot stone treatment? It was freezing outside and I was not prepared to get undressed again so I left. Subsequent phone calls to Marlene have either rung through to voicemail or she has claimed to be too busy to take my call. I was advised by Groupon that she had also immediately redeemed my voucher for payment. What a rip-off.

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Debra F

1 reviews | Active since Jan 2020

24 Jun 2016, 09:04

So very very disappointed.

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Giselle H

1 reviews | Active since Jan 2020

10 May 2016, 05:19

Absolute Lack of Respect

Double Infinity in Rnadhart Alberton. The lady I have been trying to communicate with is absolutely useless. I have literally tried 5 different ways of contacting the salon and Marlene has not come back to me once. And I have tried to call at least 10 times already. I had bought 3 vouchers off of Groupon (they have obviously done this to attract customers) so that my sister and I could spoil our Mother but because this lady doesn't have decency to get back to me, I cancelled all the vouchers and hence, am on ****o Peterto share this delightful experience.

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Giselle H

1 reviews | Active since Jan 2020

10 May 2016, 05:19

Absolute Lack of Respect

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Nadia R

1 reviews | Active since Jan 2020

11 Aug 2015, 02:36

Most aweful spa experience ever

My friend and I were very disappointed in Double Infinity's service, treatments &amp

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Nadia R

1 reviews | Active since Jan 2020

11 Aug 2015, 02:36

Most aweful spa experience ever

My friend and I were very disappointed in Double Infinity's service, treatments &amp

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Double Infinity

Recent reviews (0)

Bad customer care

Bad customer care

Horrendous Service

Horrendous Service

So very very disappointed.

So very very disappointed.

Absolute Lack of Respect

Absolute Lack of Respect

Most aweful spa experience ever

Most aweful spa experience ever

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