DS
Drakensberg Sun Hotel
Unclaimed Business
DS
Drakensberg Sun Hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
100Very Likely
Ranking
#9
in Travel & Vacation
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
Jeff D
1 reviews | Active since Jan 2020
19 Feb 2026, 07:27
Service beyond the call of duty
First class service received , from the day we checked in , assistance with luggage to the hotel room , dinning , complimentary cheese and wine platter , guided 8.5km hike, breakfast , boat cruise , live band entertainment and most of all very courteous staff . My wife and I had the most memorable experience which will last a life time.
Helpful (0)
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Jeff D
1 reviews | Active since Jan 2020
19 Feb 2026, 07:27
Service beyond the call of duty
First class service received , from the day we checked in , assistance with luggage to the hotel room , dinning , complimentary cheese and wine platter , guided 8.5km hike, breakfast , boat cruise , live band entertainment and most of all very courteous staff . My wife and I had the most memorable experience which will last a life time.
0
Replies (0)BJ
Biona J
1 reviews | Active since Jan 2020
16 Oct 2021, 20:03
Drakensburg 10/10
Exceptional experience, staff polite and helpful. Resort well maintained and standard of cleanliness upheld. Activities throughout the day at no additional charge. Management run a tight ship, excellent.
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Happiness N
1 reviews | Active since Jan 2020
12 May 2021, 05:24
Drankensberg Sun does not offer the standard of Sun hotel. It's a disgrace to the Group.
Calls are not answered at reservations. I had to hold 20 minutes just to make a booking. Because they will take your number and never get back to you. On Arrival at 16h00 on 11 May 2021, I was told to wait because the room was not clean. I had to start my online meeting at the foyer while I waited I was given the key with vauge directions to the room. In the room the curtain rail was falling on the side. Worse in the morning the Chef with the earings told me he can't make me an omelet because I was 10 minutes early they only start breakfast at 07h00 I didn't catch his name because his name tag was hidden by the Apron. All in all the staff is rude they have no respect for the guests. The night shift at the kitchen was good though not all Apples are rotten I guess.
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Happiness N
1 reviews | Active since Jan 2020
12 May 2021, 05:24
Drankensberg Sun does not offer the standard of Sun hotel. It's a disgrace to the Group.
Calls are not answered at reservations. I had to hold 20 minutes just to make a booking. Because they will take your number and never get back to you. On Arrival at 16h00 on 11 May 2021, I was told to wait because the room was not clean. I had to start my online meeting at the foyer while I waited I was given the key with vauge directions to the room. In the room the curtain rail was falling on the side. Worse in the morning the Chef with the earings told me he can't make me an omelet because I was 10 minutes early they only start breakfast at 07h00 I didn't catch his name because his name tag was hidden by the Apron. All in all the staff is rude they have no respect for the guests. The night shift at the kitchen was good though not all Apples are rotten I guess.
0
Replies (0)MN
Mahendra N
1 reviews | Active since Jan 2020
7 Apr 2021, 09:17
Home Away from Home
My Family and I spent Easter 2021 at Drakensberg Sun, we had a peaceful relaxing weekend. All Covid 19 protocols were followed. The food was excellent, thumbs up to the chef's. The property is well maintained. The part that will keep us going back is the friendly, hardworking staff. they are always willing to help you with a smile. From the GM, to the supervisors, the front desk, the waiters and the cleaning crew, they all make you feel welcome. Thank you all for a awesome weekend. hope to see you'll soon. Please stay safe and friendly.
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Mahendra N
1 reviews | Active since Jan 2020
7 Apr 2021, 09:17
Home Away from Home
My Family and I spent Easter 2021 at Drakensberg Sun, we had a peaceful relaxing weekend. All Covid 19 protocols were followed. The food was excellent, thumbs up to the chef's. The property is well maintained. The part that will keep us going back is the friendly, hardworking staff. they are always willing to help you with a smile. From the GM, to the supervisors, the front desk, the waiters and the cleaning crew, they all make you feel welcome. Thank you all for a awesome weekend. hope to see you'll soon. Please stay safe and friendly.
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Replies (0)RG
Revesh G
1 reviews | Active since Jan 2020
13 Dec 2020, 07:39
Outdated, save you money and book an economy room
Clean. Friendly staff. Very old furniture in the rooms. Old carpets in the room as well as throughout the hotel. But clean. Not up to scratch with other Southern Suns that I've stayed in. Cupboards also quite old. Bathroom was the best part about the room, stayed in the executive suite. Was not worth the money, rather stay in a smaller room and save some money. Beds old and hard as a rock. Not nice to sleep in after a long days hike. The expensive price was not worth it. Pictures on the site do not do the rooms justice. They are much older. Vegetarian food options varied day to day, unfortunately limited. Had beans curry 2 times during my 5 day stay. Rather dodgy cellphone signal, which is a plus if you're looking to go off the grid. Downside if it stops you from paying at the front desk.
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Revesh G
1 reviews | Active since Jan 2020
13 Dec 2020, 07:39
Outdated, save you money and book an economy room
Clean. Friendly staff. Very old furniture in the rooms. Old carpets in the room as well as throughout the hotel. But clean. Not up to scratch with other Southern Suns that I've stayed in. Cupboards also quite old. Bathroom was the best part about the room, stayed in the executive suite. Was not worth the money, rather stay in a smaller room and save some money. Beds old and hard as a rock. Not nice to sleep in after a long days hike. The expensive price was not worth it. Pictures on the site do not do the rooms justice. They are much older. Vegetarian food options varied day to day, unfortunately limited. Had beans curry 2 times during my 5 day stay. Rather dodgy cellphone signal, which is a plus if you're looking to go off the grid. Downside if it stops you from paying at the front desk.
0
Replies (0)IK
Ismail K
1 reviews | Active since Jan 2020
2 Oct 2019, 08:33
Drakensberg Sun - Declining standards
DRAK SUN Declining standards? After waiting 2 weeks for my refund and an apology from the General Manager which has still not been forthcoming, (which is a good indicia of the top-down malaise prevalent in S A) I have been forced to put pen to paper. Bear in mind, however, that even excellent hotels have the occasional snafu & bad rating so don’t judge this review in isolation. Drakensberg Sun is a mostly Fantastic 3 star hotel with 4 star designation & prices; Though I doubt the rating applies to the lesser self-catering section. I wrote this at another resort : La Rochelle in St Lucia (which I recommend unreservedly). La Rochelle is an excellent 3 * hotel but Drak Sun in a supposedly 4* hotel. La Rochelle is large and spacious with proper bedrooms & 2 bathrooms, But Drak is 1 bedroom plus a sleeper couch for kids that slopes after a while making sitting exasperating. The former has a proper walk-in shower (and separate bath) whilst Drak has only a slippery bath in which to shower. The former has a proper adjoining covered garage plus parking for a few extra cars outside the unit Whilst Drak has an open parking-lot over 100 metres away, which is vulnerable to the very occasional snow or hail. Even worse, the porter takes your luggage in a miserable 2-wheel trolley instead of a proper 4 wheel hotel cart. The former provides liquid soap, shampoo & body lotion but Drak does not, unless you count the real poo from the staff. I think the moisturizer is essential in the mountain but the GM wants you to buy it from their monopoly store. At La Rochelle, you arrive to a table already set, (with a net over it) which is such a gracious welcome. Drak sun itself: The majestic mountains, the panoramic views, the refreshing air, the mind & soul expanding walks, the myriad birds are just superb to fantastic. It’s around 3 hours from dbn and Almost always 3 to 6 degrees cooler. Mind the cattle and goats crossing the roads, mostly at dawn and dusk. Decent roads all the way. When we first started coming here 30 years ago The last 10 km was dirt road that turned to clay after prolonged rain Decent unit and kitchen that even has a dishwasher. Extremely uncomfortable table and chairs for eating. Table too high, seats much too low. You will understand what kids feel like at the table, with your plate at neck level. 1 bed, 4 sleeper. For a couple and 2 little kids on the sleeper couch. Lovely air-con room; firm king size bed, with horrible pillows, 1 is not enough & 2 is too many. TV in lounge And bedroom, which is nice. Good restaurant. Tennis and squash court. Bowling green and golf course; kids playroom. Even when full, the hotel doesn't seem too crowded. Free daily 15 min boat cruise. Must try once as it’s very pleasant. Of course it was out of commission which seems to be a refrain. What should have been a Great view from the unit is constrained and spoilt. (see pic) Was looking forward to sit in the balcony just to admire the view but no balcony (unless their 10 cm which can barely take my toes counts) so this was a huge disappointment. Not sure if it's wheelchair friendly as it is split level with small flights of stairs, and the frail and old may be put off by that. No lifts. Though I did see a couple of wheelchairs. Nearby attractions : Try the zipline, I’m almost 60 and loved it. horse riding etc. If you are a chocoholic you must try the chocolate drink at the nearby chocolate shop. The bird show at Falcon Ridge is a must. But go on a sunny day with thermals for majestic flights. On the whole the Staff are ok, but can only be as good as the GM. If you want friendly, efficient staff visit Margate Sands. Good to see some staff that began as porters have been promoted. My unit was not properly inspected before my arrival: bulb on one bedside lamp was kaput. 1 set of bedroom lights could not be used as there was a horrible static-like sound emanating therefrom. Extractor fan in bathroom was terribly noisy. Previous resident had left a soap bar stuck in the sink. (all were fixed, only the next day…. But only after we complained) At La Rochelle, on the other hand, when I got into the shower a little ***** holding the shower door fell out, making the door wonky. As we were rushing off to the Hluhluwe Game reserve at 6 am I didn’t have time to report it to maintenance; but when we came back that afternoon, it was fixed, Without us having to report it. Take a lesson, Drak. But all this is only an appetiser & paled into insignificance with my main complaint: NOISE!. Residents below us brought their phone & speaker outside and were playing their music outside my window till 3:15 in the morning! And only stopped when, at the end of my tether, I was forced to report it to Reception, who sent a security guard. He requested that they shut off their music because residents were complaining rather than informing them That noise is not tolerated after hours, if at all. This is a secluded mountain resort, not a beach club, swinger’s club or a rage party. 3:15 AM? Surely Security should have called it in when they do a patrol; or don’t they? We were so upset we only got to bed after 4, then woke babelas & missed the guided walk And rued a spoilt day. Sunday, the superb bird show. Came back for a siesta after lunch. Woken up 10 min later by party noise, as a dozen people from various rooms had gathered below my window For lunch, and Jägermeister’s. Is drinking in the common area, outdoors, legal Or is Drak flouting that law too? I have no problem with parties at the restaurant or at the pool or in a properly designated area, But outside my window? Instant Migraine. That was the last straw. We packed and left a day early; fore-going a lovely Midland drive on Monday To try the chocs, cheese, honey & olives. I told reception to have the GM do an in loco inspection & phone me As I was too loco right then. Still waiting. In 33 years (have a timeshare) this is only my second complaint- but still 1, if not 2, too many. But 85 poor ratings on Trip Advisor is not promising. Even their stairs are dangerous
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Ismail K
1 reviews | Active since Jan 2020
2 Oct 2019, 08:33
Drakensberg Sun - Declining standards
DRAK SUN Declining standards? After waiting 2 weeks for my refund and an apology from the General Manager which has still not been forthcoming, (which is a good indicia of the top-down malaise prevalent in S A) I have been forced to put pen to paper. Bear in mind, however, that even excellent hotels have the occasional snafu & bad rating so don’t judge this review in isolation. Drakensberg Sun is a mostly Fantastic 3 star hotel with 4 star designation & prices; Though I doubt the rating applies to the lesser self-catering section. I wrote this at another resort : La Rochelle in St Lucia (which I recommend unreservedly). La Rochelle is an excellent 3 * hotel but Drak Sun in a supposedly 4* hotel. La Rochelle is large and spacious with proper bedrooms & 2 bathrooms, But Drak is 1 bedroom plus a sleeper couch for kids that slopes after a while making sitting exasperating. The former has a proper walk-in shower (and separate bath) whilst Drak has only a slippery bath in which to shower. The former has a proper adjoining covered garage plus parking for a few extra cars outside the unit Whilst Drak has an open parking-lot over 100 metres away, which is vulnerable to the very occasional snow or hail. Even worse, the porter takes your luggage in a miserable 2-wheel trolley instead of a proper 4 wheel hotel cart. The former provides liquid soap, shampoo & body lotion but Drak does not, unless you count the real poo from the staff. I think the moisturizer is essential in the mountain but the GM wants you to buy it from their monopoly store. At La Rochelle, you arrive to a table already set, (with a net over it) which is such a gracious welcome. Drak sun itself: The majestic mountains, the panoramic views, the refreshing air, the mind & soul expanding walks, the myriad birds are just superb to fantastic. It’s around 3 hours from dbn and Almost always 3 to 6 degrees cooler. Mind the cattle and goats crossing the roads, mostly at dawn and dusk. Decent roads all the way. When we first started coming here 30 years ago The last 10 km was dirt road that turned to clay after prolonged rain Decent unit and kitchen that even has a dishwasher. Extremely uncomfortable table and chairs for eating. Table too high, seats much too low. You will understand what kids feel like at the table, with your plate at neck level. 1 bed, 4 sleeper. For a couple and 2 little kids on the sleeper couch. Lovely air-con room; firm king size bed, with horrible pillows, 1 is not enough & 2 is too many. TV in lounge And bedroom, which is nice. Good restaurant. Tennis and squash court. Bowling green and golf course; kids playroom. Even when full, the hotel doesn't seem too crowded. Free daily 15 min boat cruise. Must try once as it’s very pleasant. Of course it was out of commission which seems to be a refrain. What should have been a Great view from the unit is constrained and spoilt. (see pic) Was looking forward to sit in the balcony just to admire the view but no balcony (unless their 10 cm which can barely take my toes counts) so this was a huge disappointment. Not sure if it's wheelchair friendly as it is split level with small flights of stairs, and the frail and old may be put off by that. No lifts. Though I did see a couple of wheelchairs. Nearby attractions : Try the zipline, I’m almost 60 and loved it. horse riding etc. If you are a chocoholic you must try the chocolate drink at the nearby chocolate shop. The bird show at Falcon Ridge is a must. But go on a sunny day with thermals for majestic flights. On the whole the Staff are ok, but can only be as good as the GM. If you want friendly, efficient staff visit Margate Sands. Good to see some staff that began as porters have been promoted. My unit was not properly inspected before my arrival: bulb on one bedside lamp was kaput. 1 set of bedroom lights could not be used as there was a horrible static-like sound emanating therefrom. Extractor fan in bathroom was terribly noisy. Previous resident had left a soap bar stuck in the sink. (all were fixed, only the next day…. But only after we complained) At La Rochelle, on the other hand, when I got into the shower a little ***** holding the shower door fell out, making the door wonky. As we were rushing off to the Hluhluwe Game reserve at 6 am I didn’t have time to report it to maintenance; but when we came back that afternoon, it was fixed, Without us having to report it. Take a lesson, Drak. But all this is only an appetiser & paled into insignificance with my main complaint: NOISE!. Residents below us brought their phone & speaker outside and were playing their music outside my window till 3:15 in the morning! And only stopped when, at the end of my tether, I was forced to report it to Reception, who sent a security guard. He requested that they shut off their music because residents were complaining rather than informing them That noise is not tolerated after hours, if at all. This is a secluded mountain resort, not a beach club, swinger’s club or a rage party. 3:15 AM? Surely Security should have called it in when they do a patrol; or don’t they? We were so upset we only got to bed after 4, then woke babelas & missed the guided walk And rued a spoilt day. Sunday, the superb bird show. Came back for a siesta after lunch. Woken up 10 min later by party noise, as a dozen people from various rooms had gathered below my window For lunch, and Jägermeister’s. Is drinking in the common area, outdoors, legal Or is Drak flouting that law too? I have no problem with parties at the restaurant or at the pool or in a properly designated area, But outside my window? Instant Migraine. That was the last straw. We packed and left a day early; fore-going a lovely Midland drive on Monday To try the chocs, cheese, honey & olives. I told reception to have the GM do an in loco inspection & phone me As I was too loco right then. Still waiting. In 33 years (have a timeshare) this is only my second complaint- but still 1, if not 2, too many. But 85 poor ratings on Trip Advisor is not promising. Even their stairs are dangerous
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