EL
En-route Leather & Luggage
Unclaimed Business
EL
En-route Leather & Luggage
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Sansi G
1 reviews | Active since Jan 2020
11 Apr 2025, 18:41
Do not buy from En-route Leather & Luggage in Fourways
I purchased a bag at En-route Leather and Luggage Bags in Fourways mall, and to my dismay, the zipper broke within just two weeks of use. This is clearly a manufacturing defect of a poor quality product, and as such, I expected a prompt and appropriate resolution. However, my experience has been nothing short of appalling. When I contacted the store about the issue, I was met with extreme rudeness and unprofessional behavior from an elderly female sales clerk. The abrasive lady took the defective bag from me and **** that I would be contacted the next day after she had consulted with the owner. It's over a week, I have yet to receive any communication from them. The lack of follow-up and the absence of any after-sales service is entirely unacceptable and tantamount to theft. I would like to remind them that under consumer protection laws, there is entitlement to replacement or refund for a defective product. Their failure to address this matter in a timely and professional manner is not only disappointing but also reflects very poorly on them.
Helpful (0)
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Sansi G
1 reviews | Active since Jan 2020
11 Apr 2025, 18:41
Do not buy from En-route Leather & Luggage in Fourways
I purchased a bag at En-route Leather and Luggage Bags in Fourways mall, and to my dismay, the zipper broke within just two weeks of use. This is clearly a manufacturing defect of a poor quality product, and as such, I expected a prompt and appropriate resolution. However, my experience has been nothing short of appalling. When I contacted the store about the issue, I was met with extreme rudeness and unprofessional behavior from an elderly female sales clerk. The abrasive lady took the defective bag from me and **** that I would be contacted the next day after she had consulted with the owner. It's over a week, I have yet to receive any communication from them. The lack of follow-up and the absence of any after-sales service is entirely unacceptable and tantamount to theft. I would like to remind them that under consumer protection laws, there is entitlement to replacement or refund for a defective product. Their failure to address this matter in a timely and professional manner is not only disappointing but also reflects very poorly on them.
0
Replies (0)DG
Dave G
1 reviews | Active since Jan 2020
20 Feb 2025, 09:48
Well Done Frasers Destination on Excellent Customer Service!!!
My complaint was resolved to my satisfaction within the same day!!! So glad I chose to purchase my leather bag from a reputable organisation, like Destination Frasers. Exceptional customer care. Special thanks to Joshlin Simpson. Keep up the high standards and excellent customer service!!!
Helpful (0)
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Dave G
1 reviews | Active since Jan 2020
20 Feb 2025, 09:48
Well Done Frasers Destination on Excellent Customer Service!!!
My complaint was resolved to my satisfaction within the same day!!! So glad I chose to purchase my leather bag from a reputable organisation, like Destination Frasers. Exceptional customer care. Special thanks to Joshlin Simpson. Keep up the high standards and excellent customer service!!!
0
Replies (0)SM
Sharon M
1 reviews | Active since Jan 2020
11 Feb 2025, 06:54
Dissatisfied customer
Exclusive Luggage in Lifestyle market, Dawood in particular. I went with my nephew to show him some Luggage. I was interested in a Teal bag which can carry 45kgs. The Female told me for today, the price is R2500. I told her I'm purchasing for my daughter in CT. Will get back to her. The Dawood tried to influence my nephew. But we walked away, before me telling Dawood not to sell to my nephew as I still needed to confirm with my daughter. Later whilst shopping my nephew disappeared. He came back with a different bay, Voyager. He paid R2499. I went back to Dawood. He refused to take it back. The next day I noticed the wheels have been worn in dirty. I went back to Dawood. He refused for my money or an exchange. I come back to Durban at Gateway. The same Luggage for R2200. What a *******.
Helpful (0)
|Replies (0)SM
Sharon M
1 reviews | Active since Jan 2020
11 Feb 2025, 06:54
Dissatisfied customer
Exclusive Luggage in Lifestyle market, Dawood in particular. I went with my nephew to show him some Luggage. I was interested in a Teal bag which can carry 45kgs. The Female told me for today, the price is R2500. I told her I'm purchasing for my daughter in CT. Will get back to her. The Dawood tried to influence my nephew. But we walked away, before me telling Dawood not to sell to my nephew as I still needed to confirm with my daughter. Later whilst shopping my nephew disappeared. He came back with a different bay, Voyager. He paid R2499. I went back to Dawood. He refused to take it back. The next day I noticed the wheels have been worn in dirty. I went back to Dawood. He refused for my money or an exchange. I come back to Durban at Gateway. The same Luggage for R2200. What a *******.
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Replies (0)TK
Thobeka K
1 reviews | Active since Jan 2020
19 Sept 2024, 05:14
Bad service
I paid these people R5000 and they promised to deliver in the next weekend they failed for about 3 weeks but now they giving me problems when I asked for refund I have been waiting for them to pay me back since Monday.
Helpful (0)
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Thobeka K
1 reviews | Active since Jan 2020
19 Sept 2024, 05:14
Bad service
I paid these people R5000 and they promised to deliver in the next weekend they failed for about 3 weeks but now they giving me problems when I asked for refund I have been waiting for them to pay me back since Monday.
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Replies (0)NT
Nick T
1 reviews | Active since Jan 2020
29 Nov 2023, 18:59
Mossop Leather factory shop is worth the journey to find.
On a whim, I looked up leather suppliers online and found Mossop Leather in Wellington. Having been at school with a relative of the original founding family, I took a chance and made an appointment to visit the factory shop. On a sweltering day I found Roy September in his tiny office filled with hides of varying colours and types. All I wanted was enough to make a steering wheel cover for my new old Jeep. You'd think I was going to buy the shop. Nothing was too much trouble, and after half an hour discovering the history of the business, I walked away with a perfectly cut section of lovely hide. If more businesses took so much trouble over small customers like me, the world would be a better place.
Helpful (0)
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Nick T
1 reviews | Active since Jan 2020
29 Nov 2023, 18:59
Mossop Leather factory shop is worth the journey to find.
On a whim, I looked up leather suppliers online and found Mossop Leather in Wellington. Having been at school with a relative of the original founding family, I took a chance and made an appointment to visit the factory shop. On a sweltering day I found Roy September in his tiny office filled with hides of varying colours and types. All I wanted was enough to make a steering wheel cover for my new old Jeep. You'd think I was going to buy the shop. Nothing was too much trouble, and after half an hour discovering the history of the business, I walked away with a perfectly cut section of lovely hide. If more businesses took so much trouble over small customers like me, the world would be a better place.
0
Replies (0)KK
Khuthala K
1 reviews | Active since Jan 2020
19 Oct 2021, 15:30
Leather gallery - never, Decofurn - forever***
Extremely disappointed with my very first purchase from leather gallery Pinetown. The couch I paid close to R50 000 never lasted a single month after purchase. After numerous runarounds to get their so called “technicians" to come & see the fault, being given excuses that technicians have broken cars "how is that my problem, do I care - really". Eventually they came and told me nothing can be done to get the couch fixed. My hard earned +-R50 000 down the drain just like that, ripped off. I will never never never buy from them, the lifetime guarantee/warranty promised doesn’t apply when their cheap/second hand products become faulty. More than 10 years ago I bought my couches from Decofurn @ R R8000 and till now they are strong, I just changed the covering. Leather gallery - never, Decofurn - forever***
Helpful (0)
|Replies (0)KK
Khuthala K
1 reviews | Active since Jan 2020
19 Oct 2021, 15:30
Leather gallery - never, Decofurn - forever***
Extremely disappointed with my very first purchase from leather gallery Pinetown. The couch I paid close to R50 000 never lasted a single month after purchase. After numerous runarounds to get their so called “technicians" to come & see the fault, being given excuses that technicians have broken cars "how is that my problem, do I care - really". Eventually they came and told me nothing can be done to get the couch fixed. My hard earned +-R50 000 down the drain just like that, ripped off. I will never never never buy from them, the lifetime guarantee/warranty promised doesn’t apply when their cheap/second hand products become faulty. More than 10 years ago I bought my couches from Decofurn @ R R8000 and till now they are strong, I just changed the covering. Leather gallery - never, Decofurn - forever***
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Replies (0)RM
XL
Xavier L
1 reviews | Active since Jan 2020
21 Aug 2020, 11:46
Terrible service! Shouting and accused of stealing!
Terrible customer service, as a wallet went missing or misplaced and immediately we where stopped and accused "there is a wallet missing, we have surveillance!" We tried helping and searching, even though we where accused, as well as insisting we watch the footage of the shop(which we did not see) to prove we did not steal. We will never in our life recommend this place to anyone! Be cautions when browsing there
Helpful (0)
|Replies (0)XL
Xavier L
1 reviews | Active since Jan 2020
21 Aug 2020, 11:46
Terrible service! Shouting and accused of stealing!
Terrible customer service, as a wallet went missing or misplaced and immediately we where stopped and accused "there is a wallet missing, we have surveillance!" We tried helping and searching, even though we where accused, as well as insisting we watch the footage of the shop(which we did not see) to prove we did not steal. We will never in our life recommend this place to anyone! Be cautions when browsing there
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Replies (0)