ET
Express Treadmill Services
Unclaimed Business
ET
Express Treadmill Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Guida M
1 reviews | Active since Jan 2020
6 May 2019, 13:22
Treadmill scammers!!
So I got Express Treadmill Services to come and repair my treadmill and needless to say that they have removed the part and left with the part 1 month ago and have not been back. they do not answer their phones. Any idea how to get hold of them. Their numbers are: ********** 796/ ********** 550 Have left messages and have sent emails and no one returns calls and no replies from emails. Have paid for a service that was not done! Hope you can give me some advise.
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Guida M
1 reviews | Active since Jan 2020
6 May 2019, 13:22
Treadmill scammers!!
So I got Express Treadmill Services to come and repair my treadmill and needless to say that they have removed the part and left with the part 1 month ago and have not been back. they do not answer their phones. Any idea how to get hold of them. Their numbers are: ********** 796/ ********** 550 Have left messages and have sent emails and no one returns calls and no replies from emails. Have paid for a service that was not done! Hope you can give me some advise.
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Claire N
1 reviews | Active since Jan 2020
28 Jan 2019, 10:45
Dreadful service. Destroyed machine. Now avoiding me!
Absolutely dreadful service! Constantly did not arrive for scheduled appointments and did pitch up unexpectedly when it was not convenient. A simple repair job on the rowing machine strap turned into a major service and they completely broke the entire machine. They exposed my personal details to another customer who then called me to complain about the terrible service she too was receiving. My machine is totally broken and unusable. I cannot get them to come back or to refund my money - they will not respond to any form of communication.
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Claire N
1 reviews | Active since Jan 2020
28 Jan 2019, 10:45
Dreadful service. Destroyed machine. Now avoiding me!
Absolutely dreadful service! Constantly did not arrive for scheduled appointments and did pitch up unexpectedly when it was not convenient. A simple repair job on the rowing machine strap turned into a major service and they completely broke the entire machine. They exposed my personal details to another customer who then called me to complain about the terrible service she too was receiving. My machine is totally broken and unusable. I cannot get them to come back or to refund my money - they will not respond to any form of communication.
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Lance M
1 reviews | Active since Jan 2020
11 Oct 2018, 15:49
Excellent follow up service
Response time to my complaint was quick, efficient and explained to my understanding. It's obvious that the company does a good job but their communications channels needs to be more varied in order to avoid a problem of this nature again. I have since received good customer service and Im sure going forward as well.I will definitely use Express Treadmill Services again and would recommend them
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Lance M
1 reviews | Active since Jan 2020
11 Oct 2018, 15:49
Excellent follow up service
Response time to my complaint was quick, efficient and explained to my understanding. It's obvious that the company does a good job but their communications channels needs to be more varied in order to avoid a problem of this nature again. I have since received good customer service and Im sure going forward as well.I will definitely use Express Treadmill Services again and would recommend them
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Lance M
1 reviews | Active since Jan 2020
3 Oct 2018, 10:06
Worst service ever
I contacted Express treadmill services because I had a problem with my treadmill and needed it repaired.They sent out a technician to my home and I had to pay an initial assessment fee of R500 which I did on completion of his assessment.The technician found out that there was a problem with the Main control board and had to be taken back to his workshop for further testing to analyse if the board could be repaired or alternatively be replaced. I was sent through an email stating that the Board had to be replaced which I agreed to at a price of R3220.00 inclusive of vat.The technician fitted the so called new board and the treadmill worked fine for +-4 hrs and then had the exact same fault.He came out to me and found that the new board that he fitted needed an upgrade because of a problem with the motor .He then took it back to this workshop and I got a call a week later stating that they were going to fit a 2nd hand motor at their cos***** been over a month now that they have been promising to come and sort it out,making appointments and not turning up.They also don't answer your calls as they have your number stored on there cellphones and landlines.Please do not do business with this company as they will take your money and you will never see them again .I have never come across another company that is so incompetent and unprofessional .They also don't have a business address on their invoice so probably working out of a garage in a residential home .I am now taking this matter further and handing them over for collection .They should also change their name as they are definitely not "EXPRESS"
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Lance M
1 reviews | Active since Jan 2020
3 Oct 2018, 10:06
Worst service ever
I contacted Express treadmill services because I had a problem with my treadmill and needed it repaired.They sent out a technician to my home and I had to pay an initial assessment fee of R500 which I did on completion of his assessment.The technician found out that there was a problem with the Main control board and had to be taken back to his workshop for further testing to analyse if the board could be repaired or alternatively be replaced. I was sent through an email stating that the Board had to be replaced which I agreed to at a price of R3220.00 inclusive of vat.The technician fitted the so called new board and the treadmill worked fine for +-4 hrs and then had the exact same fault.He came out to me and found that the new board that he fitted needed an upgrade because of a problem with the motor .He then took it back to this workshop and I got a call a week later stating that they were going to fit a 2nd hand motor at their cos***** been over a month now that they have been promising to come and sort it out,making appointments and not turning up.They also don't answer your calls as they have your number stored on there cellphones and landlines.Please do not do business with this company as they will take your money and you will never see them again .I have never come across another company that is so incompetent and unprofessional .They also don't have a business address on their invoice so probably working out of a garage in a residential home .I am now taking this matter further and handing them over for collection .They should also change their name as they are definitely not "EXPRESS"
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Vis M
1 reviews | Active since Jan 2020
13 Mar 2018, 08:36
Poor Service
Poor after sales service. Very strange people dealing with telephone communication. Feels like we dealing with a company that will go bankrupt soon. Cannot get to speak to upper management. Diosgraceful.
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Charmain C
1 reviews | Active since Jan 2020
11 Feb 2018, 16:19
Possible fraud from the company Express Treadmill Services in Durban
Hellopeter I've had and still have a problem with this company . I got their advert off Gumtree. Express Treadmill Services in Durban. They replaced a pc board on my treadmill early Dec. I was given a three mth guarantee on the pc board. Soon after the repair, the treadmill was still faulty.. The technician did come to repair the fault. Soon thereafter the SAME problem arose. I have tried calling the manger of the Company dozens of times,the phone just rings. I've sent numerous emails to which I had no response . Eventually around mid January we manage to contact the manager. An appointment was logged for 31 January 2018 for the followup repairs!!!!! To date nobody has arrived!!!!!! The company was paid the full amt for the repairs. The 3 mth guarantee is almost over . I still sit with a treadmill that I cannot use and I have been *****ed over for R5187.00. I have all the proof of the emails sent etc Please help Kind regards Charmain
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Charmain C
1 reviews | Active since Jan 2020
11 Feb 2018, 16:19
Possible fraud from the company Express Treadmill Services in Durban
Hellopeter I've had and still have a problem with this company . I got their advert off Gumtree. Express Treadmill Services in Durban. They replaced a pc board on my treadmill early Dec. I was given a three mth guarantee on the pc board. Soon after the repair, the treadmill was still faulty.. The technician did come to repair the fault. Soon thereafter the SAME problem arose. I have tried calling the manger of the Company dozens of times,the phone just rings. I've sent numerous emails to which I had no response . Eventually around mid January we manage to contact the manager. An appointment was logged for 31 January 2018 for the followup repairs!!!!! To date nobody has arrived!!!!!! The company was paid the full amt for the repairs. The 3 mth guarantee is almost over . I still sit with a treadmill that I cannot use and I have been *****ed over for R5187.00. I have all the proof of the emails sent etc Please help Kind regards Charmain
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Mary O
1 reviews | Active since Jan 2020
8 Sept 2016, 19:44
Indeed express service!
<p>I recently searched online for a treadmill repair company. Found a few on www and submitted email queries regarding a visit to our home to have a look at our treadmill. </p> <p>Express Treadmill Services responded as soon as they received the query and every encounter with them from that point was extremely professional. They made an appoitment to have a look at the treadmill, gave me proper feedback and eventually we made a deal to sell the item to them for spares since it was too expensive to repair. </p> <p>I can really recommend their service - it was only a pleasure to do business with them.</p>
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Mary O
1 reviews | Active since Jan 2020
8 Sept 2016, 19:44
Indeed express service!
<p>I recently searched online for a treadmill repair company. Found a few on www and submitted email queries regarding a visit to our home to have a look at our treadmill. </p> <p>Express Treadmill Services responded as soon as they received the query and every encounter with them from that point was extremely professional. They made an appoitment to have a look at the treadmill, gave me proper feedback and eventually we made a deal to sell the item to them for spares since it was too expensive to repair. </p> <p>I can really recommend their service - it was only a pleasure to do business with them.</p>
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