MO
Mary O
Active since Jun 2014
9
Reviews
0
Industries
Reviews
9 reviews4 months ago
Excellent prices, website and service
Excellent concept with measuring your existing glasses prescription and having the opportunity to use a photo and see how a frame will look on your face. The helpdesk is very responsive and attentive and I even done a replacement on the guarantee submitting my latest prescription and it took only days to replace. The range is really good and prices are affordable. I have a narrow face and the Asian range that is smaller is a bonus to shop against. I ordered a light frame which is excellent quality. I will use the site again. The only reason why I made the review a 4 is the fact that I only became aware this is a Hong Kong based site once the order was placed. The support team was responsive when I queried anything with good English responses and I think they are from South Africa. The shipping did not take long and no additional charges had to be paid either, so there is no real problem with a Hong Kong product, but it was a surprise since the url is a co.za website. Nevertheless - good service and quality that I can recommend.
0 replies
14 months ago
Pudo - Excellent idea pathetic service and execution
Used the Pudo service twice. Had problems twice. The concept is amazing and the costing is affordable. But the service is pathetic. 1. December 2024 - despite their app asking for a date and time to collect with a door to locker option, it happened days after what was requested. 2. February 2025 - another door to locker service. Package arrived 2 days after collection but instead of placing it in a locker as requested it was handed to someone at the garage. I specifically used the locker option since collection is then under the control of the person who the gift was intended for. I have yet to make contact with the person that had taken the parcel. Four different support desk people was in contact on a ticket but only one called me and explained what happened. The solution - I need to phone the person and get my parcel myself. Would tread careful to use the Pudo service - bunch of amateurs.
0 replies
17 months ago
**** - avoid at all cost.
I paid them to trace a cellphone number and had one response stating they normally respond within 24 hours - this email was from Angela as the webmaster. Three further follow-ups from me after than and to this day no response. Not even sorry we cannot do it.
0 replies
58 months ago
Efficient and Professional Service
Due to working from home we are struggling with a Discovery 3 battery that goes flat and we don't drive long enough distances to charge it fully. We've been struggling to find a type 658C AGM battery that has to have a CCA of 850 or more. When the civil unrest started on Monday 12 July it was a problem that we could not use the vehicle. We spotted a Facebook comment with Abdul Kadir's contact number for another Discovery battery assistance request. We reached out and he was super efficient, courteous and professional - bringing the battery to us, assisting with the installation and emailing a Sage generated invoice later for payment. Will recommend them anytime! https://www.facebook.com/cheapbatteries/community/?ref=page_internal
0 replies
61 months ago
Online Order gone wrong - no response
On 12 December 2020 I collected an online purchase from Mr Price. One of the pajama sets had only a top in the bag and I reported this to the Mr Price Helpline on 14 December 2020. I received an email to request photos, proof of purchase and detail of the problem. I requested feedback on the email 10 January, 17 January and 21 March 2021. I submitted online requests for clarity on 17 January and 21 March. Not a word from anybody. So I checked Hello Peter - 73% of over 6,000 reviews with only one star. Done a spot check on their responses - almost all are the same, clearly a scripted answer. Could not find one reviewer stating problem is now resolved. Similar issue with comments on the MRP Facebook page. What is so tragic about this is I have done many other online orders - all went well. It seems when an order goes wrong you don't have adequate processes in place to handle the problem.
53 replies
109 months ago
Disrespectful & Appalling Service
<p>On Saturday, 15 April I bought two vouchers from Daddy's Deals for a two hour session at Spoil Yourself Hair & Beauty Centre in Umhlanga Rocks - i.e. their Prestige branch. The voucher said to send an email or phone to make an appointment.</p> <p>Email was sent - by Sunday no response received. Although not acceptable I assumed the long weekend might have something to do with it so I phoned and made an appointment for the Monday. The person I spoke to had no idea what I was talking about when Daddy's Deal was mentioned but we agreed on a booking for 11:00 the next day.</p> <p>To our disappointment when we arrived on Monday there was no booking in their system and all the lady had to say she did not work the previous day (read not my mistake).</p> <p>I then attempted to make contact with a manager using several possible channels - another email, using the contact form on their website and even the whatsapp number they provide on their website. NO response on any of these - no apology, no manager phoning back to own up to the mess. </p> <p>I guess one unhappy customer with two vouchers from their marketing campaign on Daddy’s Deals is not worth any effort.</p> <p>As a business 'Spoil Yourself Hair & Beauty Centre' has no respect for prospective customers.</p> <p>http://www.spoil-yourself.co.za</p>
0 replies
117 months ago
Indeed express service!
<p>I recently searched online for a treadmill repair company. Found a few on www and submitted email queries regarding a visit to our home to have a look at our treadmill. </p> <p>Express Treadmill Services responded as soon as they received the query and every encounter with them from that point was extremely professional. They made an appoitment to have a look at the treadmill, gave me proper feedback and eventually we made a deal to sell the item to them for spares since it was too expensive to repair. </p> <p>I can really recommend their service - it was only a pleasure to do business with them.</p>
0 replies
134 months ago
Excellent and efficient service
I found Steam Solve while looking for a upholstery cleaning service in Umhlanga via a Google search and immediately liked their simple user friendly website [URL Removed] I stopped the search and contacted Chris via email with an enquiry. From his first response to delivering the service I was thoroughly impressed.<br> <br> Fast, efficient, professional and I will recommend their service any day. Thank you Chris, only a pleasure to do business with you!<br> <br>
0 replies
136 months ago
Standard Bank Insurance - Pathetic Service
We submitted a claim on 9 January for an electrical motor for our gate. When nothing happened I phoned on 19 January and the lady took meticulous notes of how the vendor did not show up for the appointment, yet they claimed to have been at the house and that the manual clutch was engaged which is the reason why the motor is not working. This is quite frankly an insult if somebody thinks we are that idiotic to claim a broken motor yet it is just the manual override. Problem is that the gate is working intermittently and we have to use the manual clutch to open/close the gate.<br> <br> If Techno Genius was paid a callout fee for this claim money was wasted - it was most definitely not cleared with us.<br> <br> Again, nothing happened and on 26 January saw online the claim was withdrawn. A new claim was submitted to resolve the very same matter. Another week has gone by, the second claim is still pending and nobody is responding on emails. The call center operates only 8-5 on weekdays - really, assuming people will be able to address problems during those times only?<br> <br> This is truly bad service!!
77 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
4 (44.44444444444444%)