FP
Flowers PE
Unclaimed Business
FP
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePW
Peter W
1 reviews | Active since Jan 2020
1 Apr 2021, 15:21
Poor customer service
Horrendous customer service from Marly and Veronica! I was very specific in my request on the colour palette and type of flowers I wanted. I attached a picture to outline the type of arrangement I wanted (donut wreath). Marly seemed irritated merely by the request not the first time. when i arrived to collect - i wasnt happy with the arrangement and disclosed this as it included colours which wasn't outlined in the specific colours and flowers I listed. A lady by the name of Veronica started screaming at me, telling me the pic has these colours and she had nothing to do with the content of an email. Very defensive instead of trying to fix. She even uttered profanity at me in her native language which she didn't know I understood. I was mortified at her response, still am...a young lady came out of nowhere and fixed the flowers graciously (I did not get her name as I was shaken by the outburst)
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Peter W
1 reviews | Active since Jan 2020
1 Apr 2021, 15:21
Poor customer service
Horrendous customer service from Marly and Veronica! I was very specific in my request on the colour palette and type of flowers I wanted. I attached a picture to outline the type of arrangement I wanted (donut wreath). Marly seemed irritated merely by the request not the first time. when i arrived to collect - i wasnt happy with the arrangement and disclosed this as it included colours which wasn't outlined in the specific colours and flowers I listed. A lady by the name of Veronica started screaming at me, telling me the pic has these colours and she had nothing to do with the content of an email. Very defensive instead of trying to fix. She even uttered profanity at me in her native language which she didn't know I understood. I was mortified at her response, still am...a young lady came out of nowhere and fixed the flowers graciously (I did not get her name as I was shaken by the outburst)
0
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Karlien van der Mere
1 reviews | Active since Jan 2020
26 Mar 2021, 08:25
Not about the customer
I wanted to order a big bunch of flowers for my mom’s 75 th birthday. Since I am in Johannesburg I mailed and asked for photos of recent bunches. I was told to look and book online. I told the lady that in my experience flowers on a photo and in reality is always different as some flowers are not always in season. I could hear that she was very annoyed and she told me they always have most of the flowers. I asked again for photos of flowers that they did that day and she refused and said that only the owner Mario could help me. I phoned Mario and asked him to make a pink/ blue wow colourful bunch of flowers and asked him to take a photo for me before they deliver. My mom send me a photo of the flowers before I received a photo from him!!!! It was orange with pink lilies that still need to open. My mom hate orange. This was exactly the scenario that I wanted to avoid. They are the least accommodating company that I ever delt with and will not recommend them to anybody
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Karlien van der Mere
1 reviews | Active since Jan 2020
26 Mar 2021, 08:25
Not about the customer
I wanted to order a big bunch of flowers for my mom’s 75 th birthday. Since I am in Johannesburg I mailed and asked for photos of recent bunches. I was told to look and book online. I told the lady that in my experience flowers on a photo and in reality is always different as some flowers are not always in season. I could hear that she was very annoyed and she told me they always have most of the flowers. I asked again for photos of flowers that they did that day and she refused and said that only the owner Mario could help me. I phoned Mario and asked him to make a pink/ blue wow colourful bunch of flowers and asked him to take a photo for me before they deliver. My mom send me a photo of the flowers before I received a photo from him!!!! It was orange with pink lilies that still need to open. My mom hate orange. This was exactly the scenario that I wanted to avoid. They are the least accommodating company that I ever delt with and will not recommend them to anybody
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Sindiswa M
1 reviews | Active since Jan 2020
5 Mar 2021, 10:52
Bad service
I want to tell you about the bad service I received when I visited Flowers PE on Thursday... I went there to buy flowers and possibly a basket. The lady at the desk was so uninteresting and rude when I asked what can I get at short notice.. She rudely asked me why didn't I place an order online.. She the pointed me to the fridges where the flowers are kept to pick one for myself.. No one assisted me and I got frustrated and left. Flowers PE please don't open your doors for walk in customers if you will not provide them with good service.. Stick to online orders.
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Sindiswa M
1 reviews | Active since Jan 2020
5 Mar 2021, 10:52
Bad service
I want to tell you about the bad service I received when I visited Flowers PE on Thursday... I went there to buy flowers and possibly a basket. The lady at the desk was so uninteresting and rude when I asked what can I get at short notice.. She rudely asked me why didn't I place an order online.. She the pointed me to the fridges where the flowers are kept to pick one for myself.. No one assisted me and I got frustrated and left. Flowers PE please don't open your doors for walk in customers if you will not provide them with good service.. Stick to online orders.
0
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Dee C
1 reviews | Active since Jan 2020
23 Apr 2019, 02:11
Unprofessional
I was not happy with the service. Mario was in a hurry and I felt like I was forced into making a decision. He got my event date wrong! if only he paid attention! I would suggest that he goes for training as I won't recommend the business.
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Dee C
1 reviews | Active since Jan 2020
23 Apr 2019, 02:11
Unprofessional
I was not happy with the service. Mario was in a hurry and I felt like I was forced into making a decision. He got my event date wrong! if only he paid attention! I would suggest that he goes for training as I won't recommend the business.
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Shaun P
1 reviews | Active since Jan 2020
19 Feb 2018, 16:11
If only there was a 7 star option
What an incredible experience. Flowers PE was suggested to me with overwhelming enthusiasm and I now see why it has that reputation. If it isn't the great peace of mind, the tremendous personal service, or the sheer tenacity of the delivery-master after the initial delivery attempts were rebuffed (no flowers were expected), then the main reason why I would recommend this fantastic business would be that they didn't shy away from a challenge. They literally went the extra mile(s). A very special thank you to Mario and his superb team for staying in constant communication and following through with making a very special person absolutely ecstatic.
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Shaun P
1 reviews | Active since Jan 2020
19 Feb 2018, 16:11
If only there was a 7 star option
What an incredible experience. Flowers PE was suggested to me with overwhelming enthusiasm and I now see why it has that reputation. If it isn't the great peace of mind, the tremendous personal service, or the sheer tenacity of the delivery-master after the initial delivery attempts were rebuffed (no flowers were expected), then the main reason why I would recommend this fantastic business would be that they didn't shy away from a challenge. They literally went the extra mile(s). A very special thank you to Mario and his superb team for staying in constant communication and following through with making a very special person absolutely ecstatic.
0
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