Frogfoot Fibre

Based on recent customer reviews, Frogfoot Fibre faces deep frustration around network downtime, slow activations, and weak escalation handling. Customers repeatedly describe extended outages, unresolved tickets, and being bounced between Frogfoot and ISPs. A small but vocal group highlights named agents and technicians delivering excellent recoveries, but these positives are overshadowed by systemic service delivery gaps that significantly disrupt work-from-home customers.

The most common complaint about Frogfoot Fibre, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability & Connection Quality (1.3) is the most frequent complaint. Customers describe multi-day outages, recurring drops, throttling, and speeds far below contracted rates. Work-from-home users report serious income loss, and Frogfoot-only areas feel trapped with no alternative provider available.

Frogfoot Fibre scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (2.1); their weakest is Network Reliability (1.3). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Frogfoot Fibre has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 225 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 8 hours 56 min. Hellopeter has tracked Frogfoot Fibre across 1,706 total reviews. How is the TrustIndex calculated? →