HW
Haval Westrand
Claimed Business
HW
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Haval Westrand
Haval Westrand has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Haval Westrand across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
GN
Gloria N
1 reviews | Active since Jan 2020
21 May 2025, 09:31
Poor Service and Treatment from the Service Department
Poor Service - After spending so much money on a service and my car starts giving me mechanical problems told they cant check it. This dealer is not worth the value of money customers spends on it. I will not recommend them.
Helpful (0)
|Replies (0)GN
Gloria N
1 reviews | Active since Jan 2020
21 May 2025, 09:31
Poor Service and Treatment from the Service Department
Poor Service - After spending so much money on a service and my car starts giving me mechanical problems told they cant check it. This dealer is not worth the value of money customers spends on it. I will not recommend them.
0
Replies (0)SR
Sesi R
1 reviews | Active since Jan 2020
1 Apr 2025, 07:29
Poor service
I bought a vehicle at Haval westrand and I was told that it's a demo only to learn that the car was traded in by someone and was involved in an accident. I approach the dealership and the sales man admitted that indeed they did some work on the vehicle. For 3 years now i have been begging haval to fix the car without success. Contacted their head office, spoke to the dealer principal and still no assistance. I keep on getting promises and have been to them several times only to be disrespected. I will never buy a haval again or any car from haval westrand. Before buying a car at Haval check the car thoroughly.
Helpful (0)
|Replies (0)SR
Sesi R
1 reviews | Active since Jan 2020
1 Apr 2025, 07:29
Poor service
I bought a vehicle at Haval westrand and I was told that it's a demo only to learn that the car was traded in by someone and was involved in an accident. I approach the dealership and the sales man admitted that indeed they did some work on the vehicle. For 3 years now i have been begging haval to fix the car without success. Contacted their head office, spoke to the dealer principal and still no assistance. I keep on getting promises and have been to them several times only to be disrespected. I will never buy a haval again or any car from haval westrand. Before buying a car at Haval check the car thoroughly.
0
Replies (0)TA
Tamarin A
1 reviews | Active since Jan 2020
20 Oct 2024, 15:49
Excellent Service
We purchased a Haval Jolion City Plus from Lee at Haval Westrand. The service she gave us was absolutely incredible! I must have contacted her 10-20 times per day for 3 days prior to us collecting the vehicle (due to us living 3 hours away in another town and province), and she was so patient with me and my questions! On the day that we arrived at Haval Westrand, Lee made us feel right at home and showed us our new car and answered all of our questions (there must have been nearly a hundred questions!). The level of service we received from Lee is so impeccable, that we have already decided that when we trade our car in, in 4 years time, we will drive all the way up to JHB again - just to be able to deal with Lee and her incredible service again. Thank you Lee! We would also like to thank Lucinda for her amazing service. She was able to negotiate a much lower interest rate for us than what other car dealerships were able to. All in all, this car dealership has really surpassed our expectations, and we will be back! Thank you ladies!
Helpful (0)
|Replies (0)TA
Tamarin A
1 reviews | Active since Jan 2020
20 Oct 2024, 15:49
Excellent Service
We purchased a Haval Jolion City Plus from Lee at Haval Westrand. The service she gave us was absolutely incredible! I must have contacted her 10-20 times per day for 3 days prior to us collecting the vehicle (due to us living 3 hours away in another town and province), and she was so patient with me and my questions! On the day that we arrived at Haval Westrand, Lee made us feel right at home and showed us our new car and answered all of our questions (there must have been nearly a hundred questions!). The level of service we received from Lee is so impeccable, that we have already decided that when we trade our car in, in 4 years time, we will drive all the way up to JHB again - just to be able to deal with Lee and her incredible service again. Thank you Lee! We would also like to thank Lucinda for her amazing service. She was able to negotiate a much lower interest rate for us than what other car dealerships were able to. All in all, this car dealership has really surpassed our expectations, and we will be back! Thank you ladies!
0
Replies (0)MM
Magugu M
1 reviews | Active since Jan 2020
13 Aug 2024, 17:38
A concerned daughter of a disabled woman
I give Haval Roodepoort 1 star because they are so unprofessional, my mom owns a Haval H9 with the registration JS 08 TZ GP that has been parked at Haval Roodepoort for a full year and 8 months now. My mom bought this car around 2021 towards the end of the year, she drove it only a few months then in 2022 December it started having a funny sound from the engine, she took it to Haval for service because it was Due for service around those times, they then serviced the car and the sound was not there for a few weeks, after that in January another funny sound started coming out of the engine again, she contacted Haval and they told her to bring the car she took the car to Haval Roodepoort around late January 2023 they kept the car for about 3 months before they started communicating with her when she finally called them they said they are still checking what the problem is (note that was 3 months later!!!!) they stayed with the car and around July they told her that the problem is with the injectors they will order them and replace them those injectors took 2 more months to get to them 🤦 they put them in but still they could get the exact problem of the car (their own brand is now a problem to them), they then told my mom she need to pay R50 000 for the parts that are needed for the engine, my mom struggled to get that R50k together but because she wanted her car she paid it, they then said she will receive her car. well and good she still didn't receive the car because they still took another 4 months with the car in their garage. around November 2023 my mom contacted them and pleaded with them that holidays are approaching she will need her car, ( mind you she is still paying ±R12000 p/m for that car she hasn't driven for almost a year) Haval Roodepoort then promised that around the 2nd week of December 2023 they will try and fix the car to make it good enough to reach Durban, okay they told my mom that she can fetch her car around the 3rd week of December 2023 she went and got it back, as excited as we're were to have our family car back we drove straight to Durban still with that sound but it sounded faint now we got to Durban while we were still enjoying our December holidays there goes the Haval starting with the sound now sounding loud in the middle of the road in Durban CBD, my mom called Haval Roodepoort and they said they can't help with anything because it's a Saturday and we are miles away. Cool my mom had to hire a tow truck to take the car from Durban Town to my aunts place, she later had to hire another tow truck that will take the car from Durban to Haval Roodepoort in that same week of visiting Durban, she had to pay another good money to get it back to Haval Roodepoort, my question is if they knew the car wasn't okay why did they allow her to take it? What if it costed all our lives? I see negligence in all this, the car has been at Haval Roodepoort since December it's August 2024 now the car is still not back, they wanted her to pay another R50k (for what? We don't know) and she said she can't she doesn't have that kind of money, I feel like Haval Roodepoort is taking my mom for granted because she's a black disabled woman, if it was a white person in this situation, they would have been given a new car a long time ago or they would have made a plan to make the situation bearable. My mom is disabled she uses a crutch to walk how do they think she's getting to work these whole 20 months without her car while she's working in Edenvale Germiston and staying in Randfontein. I hate Haval Roodepoort and their service and they're ****** behavior they don't respect their customers for the fact that this car has manufacture error cause my mom has never been involved in any accident with it they were supposed to find a way to fix this situation better than how they have treated my mom and went about it.
Helpful (0)
|Replies (0)MM
Magugu M
1 reviews | Active since Jan 2020
13 Aug 2024, 17:38
A concerned daughter of a disabled woman
I give Haval Roodepoort 1 star because they are so unprofessional, my mom owns a Haval H9 with the registration JS 08 TZ GP that has been parked at Haval Roodepoort for a full year and 8 months now. My mom bought this car around 2021 towards the end of the year, she drove it only a few months then in 2022 December it started having a funny sound from the engine, she took it to Haval for service because it was Due for service around those times, they then serviced the car and the sound was not there for a few weeks, after that in January another funny sound started coming out of the engine again, she contacted Haval and they told her to bring the car she took the car to Haval Roodepoort around late January 2023 they kept the car for about 3 months before they started communicating with her when she finally called them they said they are still checking what the problem is (note that was 3 months later!!!!) they stayed with the car and around July they told her that the problem is with the injectors they will order them and replace them those injectors took 2 more months to get to them 🤦 they put them in but still they could get the exact problem of the car (their own brand is now a problem to them), they then told my mom she need to pay R50 000 for the parts that are needed for the engine, my mom struggled to get that R50k together but because she wanted her car she paid it, they then said she will receive her car. well and good she still didn't receive the car because they still took another 4 months with the car in their garage. around November 2023 my mom contacted them and pleaded with them that holidays are approaching she will need her car, ( mind you she is still paying ±R12000 p/m for that car she hasn't driven for almost a year) Haval Roodepoort then promised that around the 2nd week of December 2023 they will try and fix the car to make it good enough to reach Durban, okay they told my mom that she can fetch her car around the 3rd week of December 2023 she went and got it back, as excited as we're were to have our family car back we drove straight to Durban still with that sound but it sounded faint now we got to Durban while we were still enjoying our December holidays there goes the Haval starting with the sound now sounding loud in the middle of the road in Durban CBD, my mom called Haval Roodepoort and they said they can't help with anything because it's a Saturday and we are miles away. Cool my mom had to hire a tow truck to take the car from Durban Town to my aunts place, she later had to hire another tow truck that will take the car from Durban to Haval Roodepoort in that same week of visiting Durban, she had to pay another good money to get it back to Haval Roodepoort, my question is if they knew the car wasn't okay why did they allow her to take it? What if it costed all our lives? I see negligence in all this, the car has been at Haval Roodepoort since December it's August 2024 now the car is still not back, they wanted her to pay another R50k (for what? We don't know) and she said she can't she doesn't have that kind of money, I feel like Haval Roodepoort is taking my mom for granted because she's a black disabled woman, if it was a white person in this situation, they would have been given a new car a long time ago or they would have made a plan to make the situation bearable. My mom is disabled she uses a crutch to walk how do they think she's getting to work these whole 20 months without her car while she's working in Edenvale Germiston and staying in Randfontein. I hate Haval Roodepoort and their service and they're ****** behavior they don't respect their customers for the fact that this car has manufacture error cause my mom has never been involved in any accident with it they were supposed to find a way to fix this situation better than how they have treated my mom and went about it.
0
Replies (0)ST
Siyanda T
1 reviews | Active since Jan 2020
1 Aug 2024, 12:00
Poor client service
The worst experience dealing with these people! The entire staff. Poor client service from the service advisors, they never take your calls nor bother to call you back, and treat you differently if you are of a specific demographic. Never will I make the mistake, I am in fact even selling my vehicle as I never want to engage with these people again.
Helpful (0)
|Replies (0)ST
Siyanda T
1 reviews | Active since Jan 2020
1 Aug 2024, 12:00
Poor client service
The worst experience dealing with these people! The entire staff. Poor client service from the service advisors, they never take your calls nor bother to call you back, and treat you differently if you are of a specific demographic. Never will I make the mistake, I am in fact even selling my vehicle as I never want to engage with these people again.
0
Replies (0)JB
Josef B
1 reviews | Active since Jan 2020
1 Aug 2024, 10:22
Buying a pre-owned SUV at Haval Westrand
The service I received buying a pre-owned Honda BR-V was excellent. The price of the SUV was great! They did a thorough mechanical check-up, polished the vehicle and finally handed it over with a gift pack, including champagne and sweets. Ha!
Helpful (0)
|Replies (0)JB
Josef B
1 reviews | Active since Jan 2020
1 Aug 2024, 10:22
Buying a pre-owned SUV at Haval Westrand
The service I received buying a pre-owned Honda BR-V was excellent. The price of the SUV was great! They did a thorough mechanical check-up, polished the vehicle and finally handed it over with a gift pack, including champagne and sweets. Ha!
0
Replies (0)JW
John W
1 reviews | Active since Jan 2020
20 Jul 2024, 12:12
Waist of time !!!
On Friday 19 July around 11:00 I called this dealership regarding a vehicle they advertised, I asked the lady whether I could come through either that Friday or Saturday morning to view the vehicle, she said the vehicle is still available and can be viewed any time. This dealership is an hours drive away from where we stay. On that Friday around 13:30 we arrived at the dealership to view the vehicle, just to be told, by the same lady, that the vehicle is not there and one of their sales people has taken the vehicle home for the weekend. They should have called the sales person that took the vehicle, and have him come back so that a customer can view the vehicle, but that was not even offered. It was just tuff luck, not their problem that we waisted more than two hours of our time. Terrible service if you ask me, I wouldn't dream of doing something like that in my business.
Helpful (0)
|Replies (0)JW
John W
1 reviews | Active since Jan 2020
20 Jul 2024, 12:12
Waist of time !!!
On Friday 19 July around 11:00 I called this dealership regarding a vehicle they advertised, I asked the lady whether I could come through either that Friday or Saturday morning to view the vehicle, she said the vehicle is still available and can be viewed any time. This dealership is an hours drive away from where we stay. On that Friday around 13:30 we arrived at the dealership to view the vehicle, just to be told, by the same lady, that the vehicle is not there and one of their sales people has taken the vehicle home for the weekend. They should have called the sales person that took the vehicle, and have him come back so that a customer can view the vehicle, but that was not even offered. It was just tuff luck, not their problem that we waisted more than two hours of our time. Terrible service if you ask me, I wouldn't dream of doing something like that in my business.
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Replies (0)