TV
Tamarin A
Active since Dec 2011
22
Reviews
0
Industries
Reviews
22 reviews7 months ago
Reporting False Information to Credit Bureaus
My debit order for the 25th of August bounced. I settled the account on the 5th of September. I then called on the 8th of September and advised Teljoy that I am still receiving SMSes requesting me to settle when I had already paid a few days ago. I was told that the payment was not yet reflecting and that I mustn't worry - I must give it another day and then call again. The consultant also advised me that I have over paid the account and that I have a credit with them, which will offset against my next debit order for the 25th of September. On Tuesday, the 9th of September, I sent Teljoy an email with my proof of payment, advising them to update their records as the account was paid up on the 5th of September. They responded to my email advising that the payment has been allocated and the account is up to date. Today, I logged into my Experian to see my score as I have been very good at maintaining a good credit score over the past few YEARS. To my shock, I saw that Teljoy has listed my account as being in ARREARS with TWO INSTALLMENTS, and this has caused my credit score to drop by 20 points, to below 600 - which has not happened for the past FIVE YEARS! I sent an email to Teljoy demanding that they rectify the issue and reach out to the credit bureaus and admit to reporting false information as the account was settled DAYS before they reported the false information to the credit bureaus - all I get is an email response from them advising me to ignore the SMSes I got. I NEVER RECEIVED AN SMS! THIS WAS NOT MY QUERY! MY QUERY IS THAT YOU REPORTED FALSE INFORMATION TO THE CREDIT BUREAU, WHICH HAS NEGATIVELY IMPACTED MY SCORE, WHEN I ACTUALLY PAID YOU A WEEK AFTER THE DEBIT ORDER HAD BOUNCED! YOU NEED TO RECTIFY THIS OR I WILL BE TAKING FURTHER ACTION, AS YOU ARE AFFECTING MY CREDIT SCORE WHICH I HAVE BEEN BUILDING UP FOR YEARS, IN ORDER TO PURCHASE A HOUSE!
159 replies
10 months ago
Disgusting Service - Non Existing Customer Care
I app**** online for a new cellphone contract. I received a call a few minutes later from Christopher, who asked if he can do a credit check. I gave permission, whereby he said I was declined, but he can see on the system that it shows I will be approved for the device if I take my documents to a branch. I printed all my documents, and 3 hours later went to my local branch. I walked in, and immediately was met with hostility and unprofessionalism. I explained to the person why I am there. He proceeded to tell me that I must wait 3 months to re-apply. I advised him that is not what I was told by Christopher earlier. From what I understood (from what Christopher was saying) it was my additional income that was causing the issue and that is why I would need to go to a branch with my documents to get approved for the device. This guy in the branch continued to argue with me that I have been "**** to" and that I need to now wait 3 months before I re-apply. I am once again disgusted by Telkom (I previously have logged complaints against them on HelloPeter for the duration that I unfortunately had fibre with them). This whole experience has made me decide to not waste my time with Telkom. I will rather go to Vodacom or MTN.
0 replies
11 months ago
Pathetic and In Contravention of the Consumer Protection Act
The recent service I have received from Vox is absolutely shocking! Last week Tuesday evening, we had loadshedding. Our fibre never came back on afterwards. Wednesday morning early, I contacted Vox and advised them that we are offline. I was told that the ticket would be logged with Openserve. Throughout the day, I called Vox again to get an update and I was told that Openserve is investigating and that a technician would be dispatched to our house as this was an individual problem. When I called later that evening to advise that we are still offline, after 24 hours of no internet, I was told that it is still within the turnaround time. I asked how long the turnaround time is, and I was told it is between 2 days and 120 hours!!!!! To cut a long story short, the internet only came back on Thursday evening. We spent TWO DAYS with no fibre internet - bearing in mind that I work from home and rely on my fibre connection in order to earn a living! Fast forward to Sunday morning - we woke up and there was AGAIN no fibre internet. We called Vox, who then said that Openserve had scheduled maintenance from midnight on Saturday night until 6am Sunday morning. I advised the lady at Vox that it was after 7am so surely maintenance should be finished?? She said the update on their side is that Openserve is still busy with maintenance. I called 4 times on Sunday, and each time, I was advised that the maintenance is still in progress. When I spoke to Bongani on Sunday afternoon, I was told that maintenance is still in progress, but that Openserve said it should be resolved by the "end of the day". It is now Monday morning, and we have spent 32 hours with no fibre internet. In total, we are now on FOUR DAYS of no internet in a 1 week period. That's more than half of the week with no internet! I was going to remain with Vox when we move to our new house in July. However, due to the lack of customer service and the lack of providing a service that we are paying for, I have decided that I will rather cancel when we move, and move to a new ISP. I want answers and I want this issue resolved ASAP! Failing which I will report you in terms of the Consumer Protection Act, as you are not providing the service that I am paying you for! This is unacceptable! You cannot just transfer the blame to Openserve and give customers an answer of "maintenance is still ongoing". THIS IS NOT GOOD ENOUGH!
116 replies
16 months ago
False Advertising
I placed an order for 2x RAM modules on the 30th of November. On the website, it said shipping takes 2-4 days. After placing the order and paying, I then received an email with the invoice. The email reflected that the latest expected shipping date is the 6th of December. The 6th of December came and went, and I had still not received any shipping updates from Loot. I logged into my Loot account, and to my surprise I saw that the date had changed to the 11th of December! It is now the 12th of December - and still no update. I called Loot and queried what is going on. Only to be told that they only had 1 module in stock and they are currently waiting for the other module from the supplier! The consultant went on to say that the latest date they expect the item to ship is now the 6th of January!!!!! I explained to her that this is unacceptable, as this is a Christmas gift and on the website it said shipping will take place in 2-4 days. I told her that if I had known this was going to happen, then I would not have placed the order and I would rather have purchased elsewhere! The only response I got was that she can dispatch the one RAM module in the meantime for me, and query with another department on how far the other module is. I cannot believe the lack of customer service! You should not have false adverti*****t on your website, whereby you stipulate a certain shipping turnaround time, if you cannot live up to that promise! You are in so many contraventions of the Consumer Protection Act! How you people are still in business, absolutely beats me.
0 replies
18 months ago
Excellent Service
We purchased a Haval Jolion City Plus from Lee at Haval Westrand. The service she gave us was absolutely incredible! I must have contacted her 10-20 times per day for 3 days prior to us collecting the vehicle (due to us living 3 hours away in another town and province), and she was so patient with me and my questions! On the day that we arrived at Haval Westrand, Lee made us feel right at home and showed us our new car and answered all of our questions (there must have been nearly a hundred questions!). The level of service we received from Lee is so impeccable, that we have already decided that when we trade our car in, in 4 years time, we will drive all the way up to JHB again - just to be able to deal with Lee and her incredible service again. Thank you Lee! We would also like to thank Lucinda for her amazing service. She was able to negotiate a much lower interest rate for us than what other car dealerships were able to. All in all, this car dealership has really surpassed our expectations, and we will be back! Thank you ladies!
53 replies
26 months ago
Stay Away from these ****mers!
Stay away from this company! They used to be phenomenal when they just started out - now they are ********* and greedy! No customer service whatsoever! I have been a customer with them for going on 3 years now. One would expect a little bit of appreciation for customers who have been supporting them for so long. But no - they choose to be *********. I placed an order for Samsung Galaxy Buds 2 Pro in September 2022. It was a 12 month subscription, and it would end in October 2023. In September 2023, I sent Rentoza an email requesting them to add the buyout price to my debit order for October, as I wanted to buy out the items in October. I received email correspondence from Rentoza stating that they will do so. They never did. This week, I contacted them to advise that I have over paid them R1000 for the Galaxy Buds, however the buyout price is R860 so I requested that they stop billing me for the buds as I have technically already paid the buyout price. They flat out refuse. Their response was the following: "A reminder that we are a Subscription service and you pay for daily Access to the items you order. Any additional payments made beyond the regular subscription term will not be allocated toward your buyout price." I then responded, sending them PROOF of my email to them in September 2023, asking to buy out the item. Yet, they still maintain that they are not at fault and that I still need to pay R860 to buyout the item. The ironic thing is that nowhere in the contract does it stipulate that if you continue paying, and in essence "over pay" that it won't go towards the buyout price. So legally they have no grounds. Then, I mentioned to them that I purchased a Galaxy Watch 4 Classic along with a tablet in December 2022, and that the watch was only a 12 month term, which means it has also ended now and that I wish to buyout the watch in March. Now they are telling me that there was one agreement for the watch and the tablet, and that the agreement said the subscription ends in May (due to the tablet being a 18 month subscription). I told them that I emailed Rentoza in December 2022 pointing out the discrepancy in their contract, and where I advised them then already that the contract is incorrect as the watch is a 12 month term and the tablet is 18 months. Therefore there should have been two separate agreements, or the agreement should have stipulated different end dates for the subscriptions. But even this, they are not willing to offer. STAY AWAY from these ****mers! I used to always defend them on Facebook as my very first subscription with them in 2021 went smoothly. But I have now realized that they have gone downhill and they're just a bunch of sharks, wanting to take people's money, and be *********! I will never again support them, and I will go out of my way to warn people on social media of them!
0 replies
44 months ago
Mr Price Cancelled my Order and has not Resolved it!
I placed an order online with Mr Price on Sunday the 11th of September. After entering the card details, I got a message stating that the transaction failed. A few hours later, I went onto my husband's credit/debit card statement and noticed that the amount was deducted from his card! I then went onto my Mr Price profile, and the order was reflecting there, and everything seemed fine. On Monday morning, I checked my profile again to see how far my order is, and then suddenly that order reflected as CANCELLED! However the amount went off my husband's card! I called Mr Price, but I could barely hear the consultant and she advised me they are experiencing line problems. All I could manage to hear from her, is that they were experiencing system issues as the order is not even reflecting on their side. I ended up cutting the call as I couldn't hear her clearly. I then used the whatsapp line, and spoke to Zama. He said he would check for me and revert back. Next thing, I received a message on whatsapp stating the following: "Please be advised that you are paying for the Airtime R125"?!?! Then he sent a message stating "Please ignore". Next, I receive a message stating "Should you have any further questions, please feel free to contact us at any time. Thank you for chatting with us and have a great day. Goodbye!" What the heck?????????? The issue is not resolved! And what circus are you running that consultants are requesting airtime??? Is this a sick joke?? My husband's card is an American visa card. I will not wait 2 weeks for the refund (if the refund even makes it back to the card, as it is not a South African card). I therefore either want this order reinstated immediately, or I want a gift voucher to that value so that I can try reorder today. This is absolutely shocking service from a supposedly professional company!
267 replies
45 months ago
Unethical!
I was behind on my TV licence. Hahn Collections sent me SMSes in the beginning of the year, advising that I only need to pay a discounted amount of R530 in order to settle my TV licence account. I still spoke to one of the consultants over the phone and advised her that when I log into my TV licence online, it gives me a higher amount. I asked her what I must do. She said I must just override the amount with the discounted amount of R530 and that they will pick it up on their side and close my TV licence account. I then paid this R530 on the 21st of April. Thereafter, I continued to get SMSes advising that I have an outstanding balance and that I can pay a discounted amount of R530. On the 17th of May at 14:20 I called Hahn Collections and I was advised that my payment was received and the file will be closed by them. Then, on the 8th of July (2 and a half months after we settled this), we purchased a new TV from Makro and the sales guy advised me that I am owing on my TV licence. I told him this is impossible as I paid the settlement amount. I couldn't find a settlement letter from Hahn Collections, so eventually we ended up paying R1060 for the TV licence at Makro. Today, I called Hahn Collections and spoke to Itumeleng. I advised him that I have a credit and I need to be refunded. He said that I need to speak to the SABC directly regarding refunds and that he confirms my account is settled in full and that he will forward me a zero balance statement. My problem comes in here: I called the SABC and spoke to Nicole. She said the SABC does not do refunds when one pays the full outstanding amount, and that Hahn Collections was supposed to have advised me that I need to call the SABC two weeks after payment was made in April, so that SABC can update their system. Nicole said I need to speak to Hahn Collections regarding a refund. I find this completely unacceptable! Firstly, why is the SABC employing incompetent companies to collect money, when the company can't even notify the client that they must call the SABC two weeks after payment?! Secondly, how can the SABC not have updated their system TWO MONTHS after I paid the settlement amount????? This is completely unethical and I will get my lawyer involved if I am not refunded the R1060 that I overpaid on this account!
0 replies
45 months ago
Unethical!
I was behind on my TV licence. Hahn Collections sent me SMSes in the beginning of the year, advising that I only need to pay a discounted amount of R530 in order to settle my TV licence account. I still spoke to one of the consultants over the phone and advised her that when I log into my TV licence online, it gives me a higher amount. I asked her what I must do. She said I must just override the amount with the discounted amount of R530 and that they will pick it up on their side and close my TV licence account. I then paid this R530 on the 21st of April. Thereafter, I continued to get SMSes advising that I have an outstanding balance and that I can pay a discounted amount of R530. On the 17th of May at 14:20 I called Hahn Collections and I was advised that my payment was received and the file will be closed by them. Then, on the 8th of July (2 and a half months after we settled this), we purchased a new TV from Makro and the sales guy advised me that I am owing on my TV licence. I told him this is impossible as I paid the settlement amount. I couldn't find a settlement letter from Hahn Collections, so eventually we ended up paying R1060 for the TV licence at Makro. Today, I called Hahn Collections and spoke to Itumeleng. I advised him that I have a credit and I need to be refunded. He said that I need to speak to the SABC directly regarding refunds and that he confirms my account is settled in full and that he will forward me a zero balance statement. He said it would take about 20min for me to receive the statement. It is now one hour later and I still haven't received my statement. My problem comes in here: I called the SABC and spoke to Nicole. She said the SABC does not do refunds when one pays the full outstanding amount, and that Hahn Collections was supposed to have advised me that I need to call the SABC two weeks after payment was made in April, so that SABC can update their system. Nicole said I need to speak to Hahn Collections regarding a refund. I find this completely unacceptable! None of the consultants I had spoken to PRIOR to settling the discount amount, or on the 17th of May AFTER I had paid, had bothered telling me to contact the SABC! Everyone is struggling financially! No one can afford to throw away R1060 in today's life! I want a full refund of the R1060 I over paid on this account. Failure of which, I will consult with my attorney and get her involved. This is unethical! How can your staff not tell me about this? I will not write off this R1060 that I overpaid. I demand a refund. To make matters worse, after I had spoken to SABC, I called Hahn Collections regarding my refund, and ended up speaking to Itumeleng again. He put the phone down in my ear when he heard I want a refund. You have non existent customer service.
342 replies
51 months ago
Non Existent Client Service
I have now resorted to Hello Peter, due to the lack of communication from Kulula! We have flights from July 2021 totalling over R4600, which we froze because of Gauteng going into a hard lockdown at the end of June. We are now going on holiday in April and I want to exchange last year's tickets for flights in April. I sent Kulula an email with all the flight details from last year, and I detailed which flights we would like in April. It is now 52 hours and I have still not had any feedback from Kulula! I contacted them via their Facebook page this morning already, advising the urgency, and I was advised that my message would be relayed to the correct department and that I need to await feedback from them. By the time Kulula bother responding to me and swapping the tickets, there will be no seats left on the flights as there are only limited flights from Lanseria. According to the updated Covid19 response on the Kulula website, it states that flights purchased between 28 June and 31 August 2021 (we fall under this period) should be able to book replacement flights FOR FREE (without a booking fee or fare difference) on the Kulula website, by going to the Manage My Booking page. However, I have tried that and I just get the following error: "Itinerary not existing or verification information like first name, last name or email not valid". However, all the details I have entered are correct. I have also tried creating a Kulula ID, however I get an error stating that I already have a Kulula ID under my details provided. But when I go to the login page to FORGOT MY PASSWORD and put in my email address, it says there isn't an account registered under that email address. This is very concerning! Where have my flights disappeared to?? I expect this matter to be resolved before Friday. Failing which I will insist on a full refund so that I can book with a different airline! My holiday has already been paid for for the specific dates, and your negligence is going to mean that there aren't any flights available for the dates we need to fly down!
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (31.818181818181817%)
1 Star
12 (54.54545454545455%)